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Reservation Counter has a rating of 4.5 stars from 4,100 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
45,520 reviews
Simple and Easy, which is what l like, thank you. I went off my booking site and booked direct on your site. Availability was there and far more inexpensive. I have stayed here several times in the past and always have enjoyed it here.
Booking service masquerades as Comfort Inn itself! Your hotel room price jumped from $190 range to $270 range with no advance warning once room was confirmed. Cancellation policy was not available "after" room confirmed without complete forfeit of all money. But I'm sure you have heard this complaint many times in the past Money. Money money. That's the sole game The hell with the customer. Very disappointed … you got us this time. Shame on Comfort Inn for allowing this trickery. Your BOOKED and disappointed customer.
Booking service masquerades as Comfort Inn itself!
Your hotel room price jumped from $190 range to $270 range with no advance warning once room was confirmed. Cancellation policy was not available "after" room confirmed without complete forfeit of all money. But I'm sure you have heard this complaint many times in the past
Money. Money money. That's the sole game
The hell with the customer.
Very disappointed … you got us this time.
Shame on Comfort Inn for allowing this trickery.
Your BOOKED and disappointed customer.
Mislead to think I was dealing directly with Comfort Inn!
We are planning to attend a wedding party on 11/2. Atlanta is new to us, so we are staying here based on family recommendation. The only questions I have is with being offered a discount for AARP new membership but nothing about existing members, little information about tourist destinations and any issues with early check-in as our flight arrives early.
It was available for the hotel we selected.
Thank you for taking the time to review us and provide feedback, Roger. Your insights are incredibly valuable and greatly appreciated. Some hotel reservations have discounted rates for AARP members. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available. If you would like an early check-in, please feel free to contact us at support@reservationcounter.com with your request. You also may contact the hotel directly.
I was very satisfied with my booking experience with Reservation Counter. Simple and straightforward, I navigated through easily and completed the booking in just a few minutes. And equally as important, I got a great rate. Count me as a satisfied customer.
Found it as I was looking to book a hotel in Las Vegas. Glad I did.
Thank you for taking the time to leave us a review, Myles! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Questioning of the availability of a lower rate King Room only to be to be rejected at the time of payment "occurred during my logon" that the rooms were all sold out exactly at that time.
I had to start over at a higher room rate!
As a Hilton member I was logged on to the Hilton website as it was only one available. Sounds like a dumb question from the host asking why I chose the system that automatically becomes available,
Thank you for your review, Thomas. To provide our customers with accurate pricing we request that hotels send us the current rates available for their rooms at regular intervals. Our rates are constantly changing and can be lower or higher depending on when the room is booked. Occasionally, due to the dynamic nature of hotel room rates, the lower rates may sell out quicker on occasion. We apologize for any inconvenience. If you need any help with your reservation, you may contact our escalations team at support@reservationcounter.com.
In searching for a room for a weekend a year away, we were able to find what felt like a needle in a haystack. Once we made it to their site, we found a room, booked it and that was it!
Easy to get around on the site.
We needed a room and it was available.
Thank you for taking the time to leave us a review, Jill. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
I booked with ease and y'all were very quick on sending the confirmation which was good 👍 because when I had previously booked with some one else, I never received a confirmation, and when I called to make sure that I had a reservation I was told they didn't see anything, it caused me to have 2 reservations. I appreciate the quickness! Thank you!
You're welcome, Maxine. Thank you for leaving us a review! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Thank you. I already did this rating on the site. You asked me to click on the options if I received, didnt receive a confirmation email. Not wanting to be rude I clicked on the option that I received my email. I dont mind rating as feedback but too much gets people annoyed.
Thank you for taking the time to review us and provide feedback, Toby. Your insights are incredibly valuable and greatly appreciated.
I had to cancel my booking and was expected to only pay the one night stay as i was on the deadline of May 9 to cancel and would be charged for one night. I have been charged for the entire stay and it is coming out of my paycheck now. Very upset and cannot afford this cost.
I thought it was easy and would take care of me but i guess not.
Thanks for bringing this to our attention, Vicky. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
I left a negative review on a hotel booking we made. Essentially I was disappointed about the discrepancy between the displayed price and the amount that ultimately landed on our credit card. This morning I replicated the purchase that my spouse made and in fact noted that the total with all fees could be seen before making the final purchase selection. I was comparing the room price that my spouse thought they were paying with the amount that hit our credit card. The local fees were quite high, and they selected an upgraded room. I making this post to correct my error and also state that I was pleased that Reservation Counter reached out after I made the post. They are as good as any of the other integrators out there.
Thank you for taking the time to share your review with us, Margaret. We always strive to consistently deliver outstanding service and support to all our customers, and it's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.
We wound up paying $1335 give or take for eight nights as seen on our Visa card web page. The booking web page showed a substantially lower number. This hotel is in Canada and the web page did not stipulate whether the booking was in Canadian or American funds. We assumed the displayed figure was in US funds. Did the payment cross over with the number in Canadian?
And, I noted that I was also charged a service fee close to $17. In future I will book directly through the hotel.
It was convenient. I foolishly thought the pricing would be reasonably accurate.
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It is easy and convenient to stay here, as it is close to the airport and there is a free shuttle to the airport that runs every 30 minutes. The hotel is clean and the employees are so helpful and very nice. It has a nice restaurant and bar. Also, on most floors you can view planes taking off all day long, rather from your room or the elevator bay. Overall, a must stay. We will be back every year.
Once again, we are going on a trip flying out of IAH and there is no better, more convenient place to stay than the Sheraton North Houston!
Thanks for your review, Amber. We truly appreciate your business and are grateful that you decided to book with us.
I had to book a room very quickly. The booking process was easy, efficient, and best of all quick. I was able to book while on a zoom call. I received my confirmation as soon as I was done booking. I am very pleased with the process and availability.
Family event that came up very quickly.
Thank you for your review, Wanda. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Booking online was fast and so easy. Anyone can book with ease. It took me three minutes or less to do my reservation and get a confirmation email back. Hotel is worth the stay. Swimming pool. Clean rooms and fantastic staff.
We always stay in this Holiday Inn once or twice a year and love it. The staff from the front counter to the maid service is extraordinary and always so helpful. Breakfast is always amazing in their restaurant. Always so clean throughout this hotel.
Thank you for taking the time to leave us a review, Tammy. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
My daughter is having major surgery and I wanted to be fairly close to the hospital so that I could go back and forth with little problem. This motel fit the bill!
Ease of getting a reservation
Thank you for taking the time to leave us a review, Nila. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Easy access to booking site. Quick and simple. Wish the "type" of room would transfer/show itself during the review process. Example - King Corner was selected... when going to next step of confirming - site does not indicate the specific room... and if it did, it was not easily discernable.
Business trip... was the site that came up when accessing this particular hotel.
Thank you for taking the time to share your feedback regarding the booking process, Andres. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
$17 charge to make booking did not get mentioned until I looked at my bank statement. Sneaky and didn't realize it was a service rather than direct booking
I didn’t know. Now I am concerned about possibly needing to cancel or shorten stay. Florida weather is unpredictable this time of year.
Thanks for your review and feedback, Cheryl. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. We apologize if this was not disclosed to you. It is provided in the cancellation policy when you booked online. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
We have had good times in are hotel stays at your company in are travels over the years that we were in are traveling the rooms are great and very clean and the hospitality were so positive. Thanks for being there in are travel.
We like your hotel in are travel in that direction.
Thank you for choosing to book with us, Richard. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Website was easy and quick to navigate. I appreciate being able to quickly locate the Holiday Inn Express near the intended business location I plan to visit.
Thank you for taking the time to leave a review, David. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
So easy. Pick dates, travelers, room. Click
Payment info click & done
Literally that easy
Got the email as soon as I finished clicking. Got a text too. Very easy
Thank you for taking the time to leave a review, Lisa. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
I would have liked better photographs of the rooms, especially the bath area. While I was looking, the room I was just about to book suddenly became sold out, and surprisingly a duplicate, more expensive room, became available. I'm not sure how a king room and a king room can be that much different. You should honor the lower price for me.
Thank you for your review and feedback, David. To provide our customers accurate pricing we request that hotels send us current pricing for their rooms at regular intervals. Occasionally, due to the dynamic nature of hotel room rates, the lower rates may sell out quicker on occasion. We wish the price had not gone up in your case, but we can assure you that you received the very best rate we had available at the time you booked. We apologize for the inconvenience this may have caused.
I was sent a link to reserve a room with parking added. It took me to the Safari platform and it would NOT let me make a reservation with parking. I had to use Google Chrome and I could not find a link to add the parking into my reservation! I will have to call to see if I can add the parking to my reservation. Not very accommodating! Very frustrating!
It was recommended to me.
Thank you for your review and sharing your experience, Ronda. We're sorry you had some trouble with our reservation process. We appreciate your feedback. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
`I waited on the phone for 10 minutes and never got an answer. So I booked one night for Saturday and was hoping not to have to change rooms on Sunday thru Wednesday for the Naval Academy Conference. Maybe someone can call me back to confirm that.
It was what came up when booking
Thanks for bringing this to our attention, Frank. I will follow up with our escalations team.
--Rachael, Review Manager
The website is user friendly and less expensive than booking directly with the hotel. However, why do I have to pay a $16.99 service fee to have access to reservation support?! Crazy!
Thank you for taking the time to leave a review, Lori. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us.
I had trouble staying on the hotel site as any mouse click I made took me to third party sites. Give me a good product at a fair price and I will work directly with the vendor which is what I did. I don't trust third party vendors.
Thanks for your review, Charles. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Went very well for my first time with this app. The ease of knowing what was avail and at the best price made foe a smooth transaction. All the information was presented first hand and my conformation was in order. My payment with Affirm was a huge factor with closing the transaction. I would highly recommend this action.
Simple and the offer to have Affirm handle the payment.
Thank you for leaving a review, Larry! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
My wife usually does all of our travel planning, bookings but this was quite easy and painless. Very nice. We have stayed at Hampton Inn Properties always. We will continue. Thank you
Thank you for taking the time to leave a review, Steven. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Gain trust and grow your business with customer reviews.
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thank you for your review. Reservation Counter is an online travel agency. We book rooms for over 200,000 hotels worldwide. We do not contract with hotels directly. Instead, we partner with online travel agencies and sell their listings. Your rate includes taxes and fees and can be a higher cost when you check-out. The taxes and fees are provided in the cost breakdown before you make the booking online. Please feel free to contact our escalations team at support@reservationcounter.com if you have questions or concerns. We are happy to answer any questions you may have about our company.