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Reservation Counter has a rating of 4.5 stars from 4,474 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,679 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
Went on line and was very easy to book. Happy with the service
Date of experience: April 4, 2024
Check in was easy no problems making reservations site most helpful
Date of experience: April 5, 2024
Thanks for your review, Jeffrie. We are happy you had a good experience using our website.
Easy to understand, straightforward pricing including taxes and fee.
We like to book directly to grant the establishment the booking as oppose to going through a third party.
Date of experience: April 4, 2024
Thanks for your review of the booking process, Alex.
If you're online booking-challenged, you will move easy through the process very efficiently.
My perferance always.
Date of experience: April 5, 2024
Thanks for your review, Tonya. We are happy you had a good experience booking online.
Super simple process and they verified afterwards if I'd received my booking.
On-line search
Date of experience: April 5, 2024
Thank you for your review, Tara. We are happy the booking process was easy!
Absolutely horrible company! They hijacked my phone call (called the hotel phone number- they somehow got ahold of my call- never identified themselves and took my reservation). The hotel didn't have our reservation- it was a total nightmare! We tried to get our money back and they refused. Avoid these scam artists like the plague!
Date of experience: July 3, 2023
Julie, I’m sorry for any confusion. Reservation Counter is recognized by the biggest brands in travel and successfully books more than 10,000 room nights every day. When mistakes happen as a result of technology, human or consumer error, we will work with our hotel partners in an attempt to fix them fast and fairly. I have shared your experience with our customer service manager. We will do our best to help you. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Easy process easy process easy process easy process
Book a room
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 5, 2024
Thank you for your review, Phillip. We are happy the booking process was easy!
Book a room
Date of experience: April 5, 2024
Well, it was a very easy and professional process with no problems.
Date of experience: April 4, 2024
Thank you for your review, Bill. We are happy the booking process was easy!
This was the second time my husband booked rooms with your hotel using this method. It was not difficult to do.
My husband chose it.
Date of experience: March 5, 2024
Thanks for your review, Deb. We are happy our website was easy to use!
Would give a zero if I could. I thought I was booking on the hotel website and they hijacked my reservation and now they won't let me cancel. Hotel said they would refund me directly if I would cancel through reservation counter and they refuse to cancel so I will never get my money back. HUGE SCAM! Plus I asked to talk to supervisor and was told they don't have supervisors! This should be illegal.
Date of experience: May 1, 2023
I’m sorry about your experience and for any confusion. Reservation Counter is an online travel agency that books rooms for over 200,000 hotels worldwide. I can assure you we are not a scam. I have shared your feedback with our customer service manager so we can look into your situation further. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
All good it was simple to use and easy to book the reservation
Date of experience: April 3, 2024
Thank you for your review, Gino. We are happy the booking process was easy!
Ease in which my reservation was taken care of using the Reservation Counter.
For convenience and ensuring my Reservation is made today.
Date of experience: April 2, 2024
Thank you for your review, Donovan. We are happy you had a good experience!
This is a third party reservation that acts like they are part of the hotell. I called to cancel and asked about the policy. They told me no amount of a refund would be given so I said I did not want to cancel. They told me that it was already cancelled and could not be reinstated. It was literally 5 seconds. "I am sorry, but once it is cancelled it cannot be reinstated". WHAT? I JUST did it! He would not give me his name or let me talk to a supervisor. I called a second time and talked to a woman with the exact same result. HORRIBLE BUSINESS!
Date of experience: August 5, 2020
I am sorry to read about your experience. Reservation Counter is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
We booked the hotel through Reservation Counter and our room should came with a kitchen! We were charged $25 more for it too! When we arrived hotel didn't even have kitchen at all. We booked 6 nights and when tried to get the difference back we were first given a run around for almost a week and then NO! This is a very deceptive business that is using a deceptive practices. STAY AWAY these people are SCAMMERS!
Date of experience: July 13, 2021
Thank you for your review and sharing your experience. We receive our information from the hotels we book for directly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
You may be thinking you are booking from the hotel site when in fact you get this third party. Finding out almost 2 days in advance is not early enough to get a refund. You just spent more money than if you had booked directly with the hotel. If you are dialing a local number, you are probably safe!
Tip for consumers:
That I was not booking at the hotel web site.
Products used:
I ended up with a room that I did not need
Date of experience: October 25, 2022
Thank you for your review, Judy. I’m sorry if there is any confusion between us and the hotel where you are booking. Reservation Counter is an independent travel booking agency that books over 200,000 hotels worldwide. Our goal is to provide our customers with the best rates possible and a pleasant booking experience. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com.
I'm sure they have plenty of legal stuff that says I agreed to it, but I didn't even realize I wasn't booking with Marriott directly until I needed to add my Marriott frequent traveler number. My trip was then cancelled the next day (still 3 days before my trip) so I cancelled it and they are charging me $200. I called, and they did not give one care about it.
By the way, their hold music is the worst too. Just gets louder and louder and noisier. It felt like a way to make me hang up.
DO NOT USE THIS COMPANY!
Tip for consumers:
They just don't care. I feel like their model is to make money from people that need to cancel a reservation. Or gauging customers that don't travel as much or don't have a travel agent. They are definitely of 0 value for anything.
Products used:
A reservation in a hotel.
Also once I went directly to the supplier, the rate was Way lower...
Date of experience: September 14, 2023
Thanks for bringing this to our attention, Mike. I will share your feedback with the customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
I called Reservation Counter as the number came up on Sandman web site and got the phone number for Sandman.
I call Reservation counter thinking I was calling Sandman directly as Reservation Counters number came up on the Sandman web site.
Date of experience: March 27, 2024
Thanks for booking with us, Bill.
This company will over charge you and will not refund your money. They have someone from India that doesn't speak English answering their calls. They over charge me and took my money. Go straight to the company to book your reservation DO NOT book through them. FRAUD
Date of experience: May 15, 2021
I am sorry to read about your experience. Reservation Counter is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
Easy and clear booking. Quick response and confirmation email sent.
To book a room
Date of experience: April 3, 2024
Thanks for your review, John! That’s great you received your confirmation in a timely manner!
It was good and simple to do, the response was fast and clear, thanks
Date of experience: April 4, 2024
Thanks for your review of the booking process, Kurt.
If I could give them a - star I would. I booked a hotel room through them and was shown a breakdown of the cost of the room, taxes and booking fees and then a TOTAL COST. Only after I gave them my credit card info and completed the transaction was I shown the info that the hotel would also be charging me an additional $50 deposit and a $30.10 resort fee. I called and complained and they said they understood but there was nothing they could do about it and that the booking was not cancellable and non refundable. Totally misleading and deceitful. My recommendation...don't do business with them.
Tip for consumers:
Avoid them! They are totally deceitful. They give you a total price and once they charge your credit card they tell you will have to pay additional fees when you get to the hotel.
Date of experience: March 19, 2023
Thanks for your review, Patricia. Sometimes hotels have resort fees or other additional fees. We only charge your credit card for the room, and the taxes and fees associated with that room. You may want to contact the hotel directly about additional fees as they collect those at check out. I have shared your experience with our customer service manager. They will contact you. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
So easy to make the reservation clear and to the point Thank you
First showed up in my I Pad
Date of experience: April 4, 2024
You're welcome! Thanks for booking with us, Daniel. We are happy you are satisfied with our booking process!
It was just a reservation. I was not planning on paying to get the same service through another sit.
Was not planning on it.
It was my last choose.
Date of experience: February 21, 2024
Thanks for booking with us, Alice. We hope you enjoy your stay!
It was fast and easy, It was the room and location I wanted and the price was fair.
Date of experience: April 3, 2024
Thanks for booking with us, Jerry. We hope you enjoy your stay!
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thanks for your review, Bert. We are happy you had a good experience booking online.