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Reservation Counter has a rating of 4.5 stars from 4,471 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,670 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
Please, Please never never use Reservation Counter. I wish I could give them a zero. When you call the hotel you want double check that you are talking to a person from that hotel and not Reservation Counter. I thought I was working with the hotel direct until half way into the call and by then I had my room so went on with the reservation. They not only made my reservation for the wrong date I can not change to the correct date or get my money back. I guess you can say they stole money from me. So sad.
Date of experience: June 9, 2020
After I found out what the rate was I tried to cancel but the agent hung up on me and when I called back they said I could cancel but I would have to pay the full amount. What a poor experience stay away from these people.
Tip for consumers:
That they are crooks
Products used:
Hotel
Date of experience: July 1, 2021
Jerome T, sorry for the experience you had. I will share this feedback with our team. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com
Easy and intuitive. Quick and to the point. No questions.
It was there.
Date of experience: April 3, 2024
Thanks for your review of the booking process, Michael.
Mistakenly booked a No Cancellation room. Tried to change it to an allowed cancel booking AND willing to pay the higher price...but not allowed.
Mistakenly booked a No Cancellation room. Tried to change it to an allowed cancel booking AND willing to pay the higher price....but not allowed.
Date of experience: March 5, 2024
Thanks for your review and feedback, Marianne. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. Often, the bookings are nonrefundable to lock in a special rate. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
I don't understand why we are charged 15.99 booking fees when we do all on line and speak to no live person. It literally took 5 min to book.
I thought it would be faster
Date of experience: February 18, 2024
Thanks for your review and feedback, Catherine. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us.
Very nice rooms and amenities! Would be great if there was a continental breakfast!
Convenient and easy to make reservations!
Date of experience: April 2, 2024
Thanks for booking with us, Michael!
Excellent experience and service thank you for your services
Date of experience: April 3, 2024
You're welcome! Thanks for booking with us, Miguel!
Looking forward to our first stay at Lowe's by Live!
Easy process
Date of experience: April 3, 2024
Thank you for your review, Toby. We want you to have the best experience possible booking with us! Enjoy your stay!
Efficient. Easy. Well done. Fast. Lots of info provided.
Thalis was what was offerred.
Date of experience: April 2, 2024
Thank you for your review, Paul. We are happy you had a good experience!
Easy to use...great hotels... clean rooms... great breakfast... nice staff...
Simplicity... I hope I'm earing points towards some benefit in the future...
Date of experience: April 2, 2024
Thanks for booking with us, Anthony. We hope you enjoy your stay!
Easy to use...
Simplicity... I hope I'm earing points towards some benefit in the future...
Date of experience: April 2, 2024
So far, booking has been easy. However; it seems the rooms look like they need updating.
Concert in the hotel that night
Date of experience: April 2, 2024
Thank you for your review, Melanie. We hope all of our customers have a QUICK and EASY booking experience!
Not used to reserving online, but this went smoothly!
So we could view the rooms…
Date of experience: April 2, 2024
Thanks for your review, Lawrence. We are happy you had a good experience booking online.
Hope everything is this easy. I am looking forward to my stay
Date of experience: April 3, 2024
Thank you for your review, Marcell. We are happy the booking process was easy! Enjoy your stay!
Experience was fine. First time I booked through site.
Rates matched Expedia
Date of experience: April 3, 2024
Thank you for your review, Kathryn. We are happy you had a good experience!
Does a fantastic job lodging for court. Close to everything.
Date of experience: April 2, 2024
Thanks for your review of the booking process, Daniel.
Easy format to reserve a overnight stay. Confirmation is super quick.
Easy - quick process.
Date of experience: April 2, 2024
Thanks for your review, Ronald. We are happy the booking process was easy! That’s great you received your confirmation in a timely manner!
Property did not answer phone after several attempts and 844 service was not helpful. Still uncertain regarding some additional fees
No helpful human assistance
Date of experience: February 18, 2024
Thank you for your review and sharing your experience, Donald. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
I made reservation online all by myself no support no questions. A basic reservation. What else can I say to all the emails wanting a survey.
Date of experience: March 7, 2024
Thanks for your review and feedback, Cynthia. Please let us know how we can improve and make things better. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
I paid over $400 a night for a double room with breakfast included at the Marriot Santa Monica. When I arrived, the front desk person said breakfast was not included. I called reservations counter to complain. I took a screen shot of what I booked. BEWARE of this website. They tell you breakfast is included and IT IS NOT
Date of experience: June 12, 2020
Thank you for your review and sharing your experience. We receive our information from the hotels we book for directly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
I wanted to rate this a 0 rating but it would not allow me to. This was the worse experience I have ever had with a company. I had a booking at a group rate along with 10 other rooms booked and was told I could add days later if needed. I called back a few days afterwards to add one day and was told that wasn't possible. They suggested I cancel my reservation completely and start over. When I tried to rebook with the extra day, they wanted to charge me an extra $50.00 per night plus their fee on top of that. I was on the phone 3 different times with this company and was constantly transferred to people who could not speak any English. I asked 3 times for a supervisor and was told there was no supervisor available. Terrible communication skills and customer service. My advice, book directly at the hotel you are staying at. This is not worth the frustration to speak with someone who you can't understand.
Date of experience: July 22, 2021
Thanks for bringing this to our attention, Kenny K. I will share this feedback with our team so we can look into this. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com
Finally booking a room online is easy! The whole process is very simple from start to finish.
Holiday Inn Express directed me to Reservation Counter.
Date of experience: March 24, 2024
Thanks for your review, Mary. We are happy you had a good experience booking online.
Very easy to book. Very user friendly interface. Best of all, it was hassle free.
Used previously and was familiar with the service.
Date of experience: March 28, 2024
Thank you for your review, Adrienne. We are happy the booking process was easy!
It went very smoothly as I thought it should and did. Thank you!😊
It came up on my screen and it seemed very accommodating. Thank you 😊
Date of experience: March 31, 2024
You're welcome! Thanks for booking with us, Claudette!
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
I’m sorry for the confusion. Reservation Counter is recognized by the biggest brands in travel and successfully books more than 10,000 room nights every day. However, when mistakes happen as a result of technology, human or consumer error, we will work with our hotel partners in an attempt to fix them fast and fairly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com