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Reservation Counter has a rating of 4.5 stars from 4,471 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,670 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
Will never use them EVER again. Booked 2 rooms & just wanted to cancel 3rd night reservation. They couldn't do it after numerous calls to their "billing dept ". Result: they would need to cancel whole reservation & could not rebook as no rooms available... unbelievable! So I cancelled completely with them and booked the 2 rooms for the dates I needed myself.
Useless to involve them in first place. Be more careful next time that you are dealing directly with hotel or a reputable booking company. Stay away from this company. Total waste of time & energy & no rooms after all this!
Date of experience: September 2, 2021
I wish I could give a zero! I was not aware I was even using a reservation site. They misrepresent themselves online to make it look like You are calling the hotel themselves.
Their customer service is terrible and almost not even understandable. After I hung up with the call because the customer service agent was arguing with me, I got an email a couple days later, also arguing with me! UNBELIEVABLE! Do not use if you are considering and sorry if you accidentally used them like me.
Date of experience: April 15, 2020
Thanks for bringing this to our attention, Nikki B. I will share this feedback with our team so we can look into this. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com
I was not expecting making a reservation was this seamless, quick.
Wanted quick online
Date of experience: April 1, 2024
Thanks for your review, Doree. We want our customers to have a quick and enjoyable booking experience.
I googled a hotel I needed to stay at in Missouri for a week. When I did it came up on Reservation Counter. I seriously thought I was dealing with the reservation desk of the hotel. I booked it and then later learned that I booked a hotel in Texas by the exact same name. I called Reservation Counter and they refused to give me a refund because they have a no refund policy. They were actually very rude about it. They could have canceled it and rebooked me at the correct hotel but they just kept my money. It was an expensive lesson. Buyer beware!
Date of experience: April 2, 2021
Sorry for the confusion. Reservation Counter/Desk is an independent travel agency. We make reservations at over 200,000 hotels worldwide. I will share this feedback with our team. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com
I thought I was booking with Choice Hotels directly because the Reservation Counter site is made to look like a legit corporate site. No mention of massive fees when I booked, but more than $100 extra was added to my bill.
When I checked into my hotel, I found out that they don't actually pay the hotel and had to pay a second time in order to get a room. Reservation Counter does not pay the hotels, hoping you won't notice the double charge.
When you try to get a refund, each time you call the phone system gives you a different confusing message then disconnects. If you want and wait for an agent, you will eventually get disconnected. There is no one working there, so you can't get a refund.
Check out the FTC complaint that they lost, but are still operating as a scam company. https://www.govinfo.gov/app/details/USCOURTS-utd-2_17-cv-*******/USCOURTS-utd-2_17-cv-*******-0/context
Date of experience: November 9, 2022
David, I'm sorry if there is any confusion between us and the hotel where you are booking. Reservation Counter is an independent travel booking agency that books over 200,000 hotels worldwide.
We work with hotels and our partners to provide our customers with the best rates possible and a pleasant booking experience. If you need more assistance with your reservation, you can contact our escalations team at support@reservationcounter.com.
Very easy to plan simply to complete on line went very fast and not problems
Easy steps and fast to complete
Date of experience: April 2, 2024
Thank you for your review, James. We are happy the booking process was easy!
These people are allegedly 3rd party vendors for the Hyatt. We double booked at the same hotel and tried to cancel our reservations 48 hours later but they would not provide a refund. They said you only get a refund if you cancel within 24 hours of the booking. The Hyatt told them to cancel but they refused. DO NOT USE THEM!
Tip for consumers:
Don't use them, they are scammers. I tried to cancel 48 hours after it was booked because we accidentally double booked. They refused to refund the money because it was not within the first 24 hours
Products used:
hotel booking service
Date of experience: August 17, 2022
I’m sorry for the confusion. Reservation Counter/Desk is recognized by the biggest brands in travel and successfully books more than 10,000 room nights every day. However, when mistakes happen as a result of technology, human or consumer error, we will work with our hotel partners in an attempt to fix them fast and fairly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Super easy to make the online reservation through the website.
Date of experience: April 2, 2024
Thanks for your review, Rob. We are happy our website was easy to use!
Never, ever book from this website. Be very careful when searching for Marriott hotels. We thought we were booking straight through the hotel. They would not upgrade our room for the safety of my child with Down syndrome who elopes from hotel rooms. We wanted adjoining rooms, the hotel only has certain rooms they have that adjoin. Which means we would need to upgrade. The hotel in of itself is amazing and said this shouldn't be a problem to upgrade with the other site. This site however is horrible and shows no concern for the safety of my child. Never book through them, NEVER!
Tip for consumers:
Never use this site
Date of experience: June 28, 2021
Thank you for your review and sharing your experience. We will pass this feedback along to our development team. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
I thought I was calling the DaysInn central reservation number. The reservation was a mess and took 3 e-mails to correct. Then when I check out I see the hotel would have charged me $330.78 for a 3-night stay but I'm billed by this scammer of a website $418.23. A difference of $88.00 for a pain in the butt experience. I have contact them to see if I can get a refund for this absurd up-charge... we shall see!
Date of experience: May 14, 2017
Thank you for your review. To provide our customers accurate pricing we request that hotels send us the most up-to-date pricing for their rooms at regular intervals. We also make an additional request at the time of check-out. Occasionally, due to the dynamic nature of hotel room rates, the price may be different at the time of check-out. Although uncommon, it would appear as though we increased the price or gave a last-minute discount. We wish the price had not gone up in your case, but we can assure you that you received the very best rate we had available at the time you booked. I'm sorry for the inconvenience this may have caused. If you
Need any help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Easy and quick. Would highly recommend and use again!
Date of experience: April 1, 2024
Thank you for your review, William. We want you to have the best experience possible booking with us!
Quick and efficient! Finding room availability and room options was easy. Pricing was competitive.
That's what came up when looking to book Cape Rey hotel
Date of experience: April 2, 2024
Thank you for your review, Scott. We are happy you had a good experience!
If zero was an option, they would get it. AWFUL! Don't use these people. Customer service was not fair. We had to cancel a reservation the day prior to our reservation due to an event cancellation due to the COVID-19 pandemic. They won't refund because it was the day before. Seriously? We cancelled the moment our event was cancelled. We asked for our refund as it is the right thing. I only want the hotel cost, not the silly booking fee. Nope. No humanity. Do NOT use this organization. This was not us changing our minds. We cancelled due to a PANDEMIC.
Date of experience: March 26, 2020
Thank you for your review. As an independent online booking company we purchase our inventory from multiple hotel partners and suppliers. This inventory has had all terms, conditions, pricing, and cancellation policies dictated by the hotel at the time they sold this inventory off to third party booking agencies such as ours. When a booking is finalized full payment is forwarded to the hotel to secure the reservation for the consumer. For a refund to be authorized on a non-refundable booking, we must contact our hotel partners who will reach out to the supplier and they will in turn verify if the hotel property, who collected the full payment, agrees to authorize a penalty waiver and refund back to the consumer. When the hotel property denies a request for a penalty waiver and chooses to stick to the policies that they have dictated for the reservation, we are contractually bound to comply with their decision regarding the terms and conditions. We apologize for the unfavorable resolution.
Great very easy to use website great pictures. Very helpful made my decision easy.
Date of experience: April 2, 2024
Thanks for your review, Dean. We are happy our website was easy to use!
The website was quick and straightforward. What I don't know is whether this was the best price possible.
Date of experience: March 4, 2024
Thanks for your review, Mark. We are happy you had a good experience using our website.
They charged me more than 200$ for a room I canceled at the Knickebocker Hotel in Milwaukee. The room was dirty. Not the same description as it was on line. It was not going to sleep the number of people we had. So we canceled. Don't go through this web site to make reservations! Fraudulent!
Date of experience: December 7, 2020
Thank you for your review and sharing your experience. We receive our information from the hotels we book for directly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
No hassle, no hassle, no hassle, no hassle, oh, did i mention... no hassle
Surfing the internet
Date of experience: April 1, 2024
Thanks for booking with us, Randy. We hope you enjoy your stay!
Good so far hope my stay will be great.
Haven't been there in a few years.
Date of experience: April 1, 2024
Thank you for your review, Jose. We are happy you had a good experience!
Thumbs up with the speed and easiness of this reservation booking experience!
Date of experience: April 2, 2024
Thank you for your review, Dirk. We are happy the booking process was easy!
Great. Very good experience. I am in awe of their reservation system.
Date of experience: April 2, 2024
Thank you for your review, Thomas. We want you to have the best experience possible booking with us!
Very easy and quick. Thank you for this website. I will use it again>
Date of experience: April 2, 2024
Thanks for your review, Dwayne. We are happy you had a good experience using our website.
Booked my reservation online. Easy was not a hassle at all
Went to website
Date of experience: April 2, 2024
Thank you for your review, Yvette. We are happy the booking process was easy!
I called to get a reservation for a handicapped accessible room with a roll in shower. That is what they claimed to have booked me. The room did not have a roll in shower. They refused to modify my reservation claiming that they couldn't. I have to wait 48 hours for them to review the tapes to see if I will even be compensated! So if I leave this hotel to find an appropriate one, I will be screwed because they offer no cancellations. I am contacting my lawyer in the morning.
Date of experience: September 14, 2020
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Sharon, Sorry for the confusion. We are required to follow the terms and conditions as well as the cancellation policies that the hotels’ establish in the booking system. These policies are highlighted before customers complete their booking online or shared by our agents with customers booking on the phone. These policies may differ from those on reservations booked directly at the property. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com