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    Reservation Counter

Reservation Counter

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Overview

Reservation Counter has a rating of 4.5 stars from 4,467 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.

  • Quality
    2689

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 90.7%
Positive
3,631
Neutral
156
Negative
215
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Instant Feedback

48,660 reviews

26
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How would you rate Reservation Counter?
Top Positive Review

“Easy and convenient to book room”

James S.
11/29/24

Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.

Date of experience: 11/19/24
See positive reviews
Top Critical Review

“Avoid this site!”

Dale G.
9/19/24

Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!

Date of experience: 9/9/24
See critical reviews

Reviews (4,467)

Rating

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Reviews that mention popular keywords

reservation counter (230) reservation process (73) credit card (73) booking process (42) customer service (95) web site (42) booking experience (46) hotel room (50)
Thumbnail of user lindah4659
Oklahoma
1 review
0 helpful votes
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September 27th, 2023

Beware! Do not use this Company!
Too bad there isn't negative stars available to choose!
You will be overcharged for the same room that you can book from the hotel website!

We were on a work trip and finished earlier than expected. We called to see if we could cancel the last day of a 3 day reservation, and was told "NO" after holding for 41 minutes! We were told that the last day to change anything was on Aug. 24th. We booked on Aug 21st, for 5 days 2 in one town and 3 in another town.We did not get to the job site until Aug 28th. The job is ending early, so we do not need the last night reservation.

So how are we supposed to know by the 24th that we needed to cancel, if the job didn't start until the 28th?

The phone number for this 3rd party is "conveniently" located next to the hotel information, on the website.
Please make sure that you do not make the same mistake we made. We will NEVER use this "service" again!

Service
Value

Date of experience: August 28, 2023

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for bringing this to our attention, Linda. I will share your feedback with the customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager

Thumbnail of user jimmym548
Alabama
1 review
0 helpful votes
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March 16th, 2024
Verified purchase

Didn't like all the fees. I was thinking I was dealing with hotel. I need a first floor at this hotel.

Reason I chose this business:

Because it was what can up

Quality

Date of experience: March 6, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Jimmy, we're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. If you would like special room accommodations, please feel free to contact us at support@reservationcounter.com with your request. You also may contact the hotel directly.
--Rachael, Review Manager

Thumbnail of user frankp1035
New Jersey
2 reviews
0 helpful votes
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April 9th, 2024
Verified purchase

Very very easy I recommend this process. I'm looking forward to the stay

Reason I chose this business:

It presented itself

Quality

Date of experience: March 30, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Frank. We are happy the booking process was easy!

Thumbnail of user vboissonnas
New York
1 review
0 helpful votes
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October 26th, 2023

Needed to make a change to a reservation. They claimed they couldn't do so without cancelling and rebooking but of course the hotel was now book so I would lose my room even though I was only canceling one night and keeping 2 so I already had a room. Then to make matters worse they put me on hold for 35 mns to speak to a supervisor who mistakenly 'hang up'. Do not use them.

Service
Value

Date of experience: October 19, 2023

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

I’m sorry about your experience, Veronique. We want our customers to have the best experience possible when booking travel with us. I will share your experience with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager

Thumbnail of user allenk199
South Dakota
2 reviews
0 helpful votes
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April 11th, 2024
Verified purchase

If I like doing it and I could get it done you know everyone else can do it.

Quality

Date of experience: April 1, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review of the booking process, Allen.

Thumbnail of user cathyl704
Canada
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Very simple to use absolutely no problems.would use it again

Reason I chose this business:

Easy way to get booked

Quality

Date of experience: April 1, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Cathy. We are happy our website was easy to use!

Thumbnail of user richardm5589
California
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Very easy to use the system and make the reservation.

Reason I chose this business:

On line option

Quality

Date of experience: April 1, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Richard. We are happy the booking process was easy!

Thumbnail of user charlesk1772
Nebraska
1 review
0 helpful votes
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February 2nd, 2024
Verified purchase

Wtf is the reservation counter? I thought I booked directly with the hotel via the website. This seems redundant or extra and unnecessary and confusing.

Date of experience: February 2, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Charles, we're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Thanks for booking with us. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager

Thumbnail of user frank89
New York
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

Was quick, received a call within 20 min of putting in a request and easily done

Reason I chose this business:

Good reviews

Quality

Date of experience: March 24, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Fran. We want our customers to have a quick and enjoyable booking experience.

Thumbnail of user williamy784
Florida
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Easy to use and simple to follow instructions. Looking forward to our visit.

Reason I chose this business:

High customer ratings and price is reasonable.

Date of experience: April 1, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, William. We are happy you had a good experience using our website.

Thumbnail of user danielb2078
Minnesota
3 reviews
0 helpful votes
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April 11th, 2024
Verified purchase

Everything was great. Thank you! Everything was great. Thank you! Everything was great. Thank you!

Reason I chose this business:

That's how I had to make the reservation.

Quality

Date of experience: April 1, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

You're welcome! Thanks for booking with us, Daniel!

Thumbnail of user geoffl65
Washington
2 reviews
0 helpful votes
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February 16th, 2024
Verified purchase

I was directed from the resort itself to book my reservation here. Everything seemed to work fine, I have no concerns at this time. Thank you.

Quality

Date of experience: February 16, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

You're welcome! Thank you for your review, Geoff. We are happy you had a good experience!

Thumbnail of user beverlyc1051
Texas
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Agent was helpful. Positive experience. No issues.

Quality

Date of experience: April 1, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Beverly. We are happy one of our representatives was able to assist you and provide excellent service!

Thumbnail of user jamesg5265
Mississippi
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

The site was informative and easy to navigate. All my questions were answered in a timely manner.

Reason I chose this business:

I really don't know. I just googled and it came up.

Quality

Date of experience: March 31, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, James. We are happy our website was easy to use!

Thumbnail of user lindav1564
California
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Didn't expect the service fee. Other than that, all good.

Quality

Date of experience: April 1, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review and feedback, Linda.

Thumbnail of user arthuri157
North Carolina
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Great Experience so far. Easy to navigate your website.

Reason I chose this business:

Close to Orlando Convention Center and Other Booked Guest Reservations. (Referral)

Quality

Date of experience: April 1, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Arthur. We want you to have the best experience possible booking with us!

Thumbnail of user veronicac692
Texas
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

It was great, thank you, have a good day, I'm grateful for your website,

Reason I chose this business:

No reason thank you very much, have a good day

Quality

Date of experience: March 31, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

You're welcome! Thanks for booking with us, Veronica.

Thumbnail of user judithm1401
South Carolina
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

Scheduling this was super easy. Thank you, looking forward to the stay

Reason I chose this business:

Was what was available on the website

Quality

Date of experience: March 31, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

You're welcome! Thanks for booking with us, Judith. We are happy the booking process was easy!

Thumbnail of user garys3296
Louisiana
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

No problem; makes for a good experience. Nothing to feel negative about.

Reason I chose this business:

On Hotel website

Quality

Date of experience: April 1, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Gary. We are happy the booking process was easy!

Thumbnail of user dennisg1003
Maryland
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Quick and easy - very simple. This is the way reservations should be.

Quality

Date of experience: April 1, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Dennis. We hope all of our customers have a QUICK and EASY booking experience!

Thumbnail of user catherinen167
Pennsylvania
2 reviews
0 helpful votes
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May 13th, 2021

I didn't plan to use this site - thought I had gone directly into the resort site for my reservations! Such a scam - didn't need to pay the addtional fees for no real service or help from this website! SCAM

Date of experience: May 13, 2021

Thumbnail of user sandraw1449
Sandra W. – Reservation Counter Rep

Sorry for the confusion. Reservation Counter is an independent travel agency. We make reservations at over 200,000 hotels worldwide. I will share this feedback with our team. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com

Thumbnail of user kw487
Pennsylvania
1 review
0 helpful votes
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July 23rd, 2021

Worst company I have ever worked with. I booked a reservation for a hotel in Atlantic City, and Reservation Desk not only booked me in a different hotel without telling me the hotel was not the one I originally called for, but also failed to cancel the reservation when I called them back and told them to cancel my reservation, and now I am responsible for the full cost of the hotel room, because they did not do their job. When I called today to dispute this issue, the customer service team was very unhelpful. I would never work with them again and I urge everybody else to book a reservation with the hotel directly and to never go through someone else.

Tip for consumers:
I'd recommend booking through the hotel itself, but if you must:

Confirm very throughly what hotel they are putting you in, confirm the address, and be absolutely sure you're going. And remember, there's a non-refundable charge of $14.99.

Products used:
Reserved a hotel room through them

Service
Value
Returns
Quality

Date of experience: July 23, 2021

Thumbnail of user sandraw1449
Sandra W. – Reservation Counter Rep

’m sorry for the confusion. Reservation Counter is recognized by the biggest brands in travel and successfully books more than 10,000 room nights every day. However, when mistakes happen as a result of technology, human or consumer error, we will work with our hotel partners in an attempt to fix them fast and fairly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com

Thumbnail of user lesterb131
Missouri
1 review
0 helpful votes
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March 5th, 2024
Verified purchase

Booking was easy and quick. I booked online and I guess the online reservations used the reservation counter.

Quality

Date of experience: March 5, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Lester. We are happy you had a good experience booking online.

Thumbnail of user jacquelynt51
North Carolina
1 review
0 helpful votes
  • Send Message
April 9th, 2024
Verified purchase

Easy to get the reservation I wanted and I received my confirmation immediately.

Reason I chose this business:

It appeared on the hotel website.

Quality

Date of experience: March 30, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Jacquelyn. We are happy our website was easy to use!

Thumbnail of user sharonh2910
Tennessee
1 review
0 helpful votes
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March 5th, 2024
Verified purchase

It was very easy we have stayed at this Hotel a couple of years ago and decided to stay there again.

Reason I chose this business:

We have stayed there before

Quality

Date of experience: March 5, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for booking with us, Sharon. We hope you enjoy your stay!

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From the business

We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.

Company Representative

Thumbnail of user rachaelf70
Rachael F.
Typically responds within 4 days

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