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Reservation Counter has a rating of 4.5 stars from 4,467 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,660 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
I called to cancel my one hotel reservation due to the Coronavirus... they absolutely refused. I said this is out of our control. They refused to budge. I called the Hampton Inn & Suites in Baltimore directly. She never heard of them... looked up my reservation. She gave me a company called "Get A Room"... phone # *******200, Ext 211... call them everyone. I called... left a message. Hampton Inn also said they had my rewards #... which I did not give... they are using my credits. My next call is the credit card company to dispute... everyone CALL YOUR CREDIT CARD COMPANY... PUT DISPUTES IN
Date of experience: April 15, 2020
The reservation process was easy to understand and to do.
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 31, 2024
Thank you for your review, Orbil. We are happy the booking process was easy!
If I could rate this website less than one star I would.
I went to the Hilton website to make a one night booking. Somehow, I was apparently bumped to Reservationcounter.com. My confirmation came from Reservationcounter.com. Didn't understand why since I wasn't on their website. My business meeting changed and I tried to cancel the reservation. I was told it was not refundable. (4 days notice) I called the property. They told me I booked through Price Line - where did that come from? I called Hilton and they told me I booked through Price Line. From the Hilton.com website? They could only give me Price Lines phone number. I contacted Price Line and they had no record of the reservation!
I'm out $233 and no one will take responsibility.
Hilton is being hacked or scammed by Reservationcounter.com.
Call for your reservation because you might get scammed by Reservationcounter.com
Now about to call American Express to make sure I don't get charged
Date of experience: July 19, 2021
Sorry for the confusion. Reservation Counter books for thousands of hotels worldwide. I will share this feedback with our team. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
I made the reservation on line which was quick and easy to do, put there were to discount options for senior.
Date of experience: February 13, 2024
Thanks for your review, Felicia. We are happy you had a good experience booking online.
I booked 1 night & was charged 150 + their 12.99 fee. When I got to the hotel, was charged 95.00 for the room fee because they said Reservation Counter hadn't paid them. Reservation counter charged more than the hotel. B Hotel told me initially I needed to call Reservation Counter to resolve. I called RC to resolve & they said they would"investigate." 3 weeks later, I called the hotel to see if they could help—apparently the girl at the desk didn't know to charge a "virtual" credit card code that they said RC sends to them. As far as I know, RC is still doing their "investigation..." I doubt I'll hear from them again. The hotel told me they can charge the correct card and refund the money they charged me. Even if I get the refund back, I feel like this company is deceptive and I will never do business with them again!
Date of experience: August 4, 2020
Jane Z, sorry for the experience you had. I will share this feedback with our team. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com
Made a reservation by accident, called 10 minutes later to cancel & would not cancel without a LARGE Penalty. Never again!
Chose by accident.
Date of experience: March 9, 2024
Thanks for your review and feedback, Irby. We are required to follow the terms, conditions, and cancellation policies that the hotels establish in the booking system. We apologize if this was not communicated to you when you made the reservation either online or over the phone. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Pretty Good - have stayed here previously & enjoyed our stay
Date of experience: March 31, 2024
Thanks for booking with us, Lyn. We hope you enjoy your stay!
Reserving a room was quick and trouble free. Good service all around.
Date of experience: March 31, 2024
Thanks for your review, Brandon. We want our customers to have a quick and enjoyable booking experience.
Easy made reservations. Had no problems. Thank you
Date of experience: March 31, 2024
Thank you for your review, Paula. We are happy you had a good experience!
Reservation site is user friendly and flows very well.
Date of experience: March 30, 2024
Thank you for your review, Joanna. We are happy the booking process was easy!
We paid 100.00 more per night than we would have if we booked directly with the hotel. I was also lyed to when I asked if I was calling the hotel itself. Very deceitful! I called when I realized how much the hotel was charging per night and asked for a price adjustment. Needless to say I was denied!
Date of experience: April 12, 2023
Cheryl, thank you for your review. I'm sorry for any confusion. Reservation Counter is an online travel agency that makes reservations for over 200,000 hotels worldwide. We are not directly affiliated with the hotel and therefore cannot guarantee any rates that they are offering. Because your reservation was booked with us and not through the hotel directly, we are contractually bound to adhere to the rate agreed upon at booking. Please let us know if you have any other questions. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Very easy even for me. Not being very tech savvy. I will definitely use again.
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 25, 2024
Thank you for your review, Reynold. We are happy the booking process was easy!
Date of experience: March 25, 2024
Entire process took about 10 minutes. Able to select room, and recived all info regarding chick-in/out
It's a feature of the hotel
Date of experience: March 9, 2024
Thanks for your review, Dottie. We want our customers to have a quick and enjoyable booking experience.
Easy to use, when it's usually having to talk to multiple people at once to get it figured out.
Use of ease.
Date of experience: March 29, 2024
Thank you for your review, Gary. We want you to have the best experience possible booking with us!
I thought I was making a reservation through the hotel. Their website looks like the hotel website to trick you. They did not advise you that they were not the hotel reservation desk and they charge a service fee for the booking. I had to cancel my reservation due to the gas shortage-a national emergency in the states I was driving in. I called the hotel and mgr. Said he would refund me. Then I was made aware by the mgr. That the reservation was made through Reservation Counter and I would have to contact them. Reservation Counter said that it would have to go through an inquiry(WHY?) The rep said she would get back to me in 24-48 hours. No response. Four days later, I called again and the service rep told me that I would have to wait 3-10days to hear a resolution. Meanwhile they have charged my credit card a service fee and the whole fee of three nights at the Hyatt. They are holding my money! This is illegal business practices.
Date of experience: May 17, 2021
I’m sorry for the confusion. Reservation Counter is recognized by the biggest brands in travel and successfully books more than 10,000 room nights every day. However, when mistakes happen as a result of technology, human or consumer error, we will work with our hotel partners in an attempt to fix them fast and fairly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
The process was quick and easy. The confirmation came through quickly and the prices offered were excellent.
Date of experience: March 2, 2024
Thanks for your review, Satie. Our goal is to provide our customers with the best rates possible and a pleasant booking experience.
Easy quick website to navigate don't like having to use 50 characters for a simple review
It popped up
Date of experience: March 22, 2024
Thanks for your review, Don. We are happy our website was easy to use!
I called to cancel my 2 hotel reservations due to COVID-19 virus. Reservationcounter.com refused to refund my money. They stated the reservations are non-refundable. I thought I had called the hotel directly to make the reservations. Apparently not. Never again.
Date of experience: April 1, 2020
Sorry for the confusion. Reservation Counter/Desk books for thousands of hotels worldwide. I will share this feedback with our team. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
I don't like doing review's but this is making me so please change this request to do so thank you!
I don't like doing review's but this is making me so please change this request to do so thank you!
Date of experience: March 26, 2024
Thanks for your review, Joshua. We appreciate your feedback. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
If you attempt to make a hotel reservation online, this company re-routes your search to their website, making you think you are working with the actual hotel. You are immediately charged a $15 handling fee, meaning that even if you cancel your reservation within the allowable time, you are still charged this fee. THIS IS A SCAM! AVOID Reservation Counter! They serve no purpose except to separate you from your money!
Date of experience: October 21, 2020
Sorry for the confusion, but we appreciate you sharing your experience. Like many online travel agencies, we charge your credit card at the time of the reservation to ensure you receive the best rates possible. Often hotel rates change based on demand. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
Fast & easy experience. Had never booked online before and I found pretty easy
Needed it to be quick
Date of experience: March 27, 2024
Thanks for your review, Maria. We are happy you had a good experience booking online.
Didn't give me an option to reserve as a Wyndham member.
Only option I had on line
Date of experience: March 29, 2024
Thanks for your review, Patricia. You may want to speak with the hotel staff about your member number when you check-in. While our company provides the best available rates, we aren't involved with hotel reward programs. You may also contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Everything was easy. Thank you for making it this way.
Date of experience: March 29, 2024
You're welcome! Thanks for booking with us, Ronald!
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
I am sorry to read about your experience. Reservation Counter is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com