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Reservation Counter has a rating of 4.5 stars from 4,465 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,641 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
Efficient way to make a reservation. This survey is annoying me.
Daughter suggestsed
Date of experience: March 29, 2024
Quick and easy, with morning schedule full this service was perfect.
Needed to expedite a booking
Date of experience: March 29, 2024
Thanks for your review, Julie. We want our customers to have a quick and enjoyable booking experience.
Booking a reservation was an extremely smooth process.
I was able to get the room I needed for the time frame I needed at a reasonable cost.
Date of experience: March 28, 2024
Thank you for your review, Henry. We are happy you had a good booking experience!
I cancelled this reservation, yet I,m still receiving a request for payment from Affirm.
Date of experience: March 28, 2024
Thanks for bringing this to our attention. I will look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
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Date of experience: July 3, 2024
Thank you for leaving a 5-star rating, William! We look forward to your next booking with us!
Easy to book online, great experience, looking forward to my stay...
Date of experience: March 28, 2024
Thank you for your review, Maria. We want you to have the best experience possible booking with us!
We have stayed here before and loved it! Loved the pool and hot tub, nice places to eat
Was very easy!
Date of experience: March 26, 2024
Thanks for booking with us, Charlene. We hope you enjoy your stay!
I was unsure if this was a scam with credit card info but all went well!
Just fell into it!
Date of experience: March 21, 2024
Thank you for your review, Harry. We are happy you had a good booking experience!
Looking forward to our visit to London this coming May
Close by event we are attending
Date of experience: March 28, 2024
Thanks for booking with us, Helena. We hope you enjoy your stay!
It's detailed and quick. The information is well described. Accommodations are widely available. Professionalism at it's best.
Date of experience: February 15, 2024
Thanks for your review, Daniel. We love providing excellent service to our customers.
They lied to me about what type of room they reserved for me. I had to come out $280 to get an other room. They have ZFG's on helping resolve this finical burden their employee caused my family. 4 adults, a 15 year old, 10 year old and a 5 year old in a room with a King bed and double sofa. Way to go!
Tip for consumers:
I would never use this company to make hotel reservations in the future.
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 26, 2023
I’m sorry about your experience, Staci. We want our customers to have the best experience possible when booking travel with us. I will share your feedback with our customer service manager. If you’d like more help with your reservation, please feel free contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Easy and fast confirmation was received within less than a minute
Date of experience: March 28, 2024
Thank you for your review, Rosemary. We hope all of our customers have a FAST and EASY booking experience!
Love this place. My kids request to come here every summer.
So easy to use.
Date of experience: March 27, 2024
Thanks for booking with us, Donald. We hope you enjoy your stay!
Have not stayed yet, will in June. I look forward to it.
It is easy.
Date of experience: March 27, 2024
Thanks for booking with us, Maria. We hope you enjoy your stay!
Thought I was making reservation through Hampton Inn. Will not be booking through this again.
Thought I was making reservation through Hampton Inn.
Date of experience: March 23, 2024
Nancy, we're sorry for any confusion between us and the hotel where you are booking. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. We hope you had a good booking experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Love the online booking option it is very easy to navigate and convenient for me
Working in the area
Date of experience: March 28, 2024
Thanks for your review, Terrie. We are happy you had a good experience booking online.
My experience was user-friendly, fast, and efficient!
The process was clear and direct.
Date of experience: March 28, 2024
Thanks for your review of the booking process, Pamela!
It was an easy and quick process to make a reservation. No problems!
Date of experience: March 27, 2024
Thank you for your review, Craig. We are happy the booking process was easy!
All questions were answered, customer service representative was courteous and easy to understand.
Date of experience: March 28, 2024
Thanks for your review, Tehran. We are happy one of our representatives was able to assist you and provide excellent service!
Very positive experience all around. Looking forward to my stay!
Work conference.
Date of experience: March 28, 2024
Thanks for booking with us, Cheryl. We hope you enjoy your stay!
Had no issues booking my room
I will book again
Waiting to check-in
I didn't know which one to choose
My 1st time
Date of experience: March 27, 2024
Thank you for your review, Margaret. We are happy you had a good experience!
The whole process from beginning to confirmation was smooth
Date of experience: March 28, 2024
Thank you for your review, Annie. We are happy you had a good experience!
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thanks for rating your booking experience, Catherine!