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    Reservation Counter

Reservation Counter

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Overview

Reservation Counter has a rating of 4.5 stars from 4,464 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.

  • Quality
    2689

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 90.7%
Positive
3,629
Neutral
156
Negative
214
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Instant Feedback

48,641 reviews

26
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How would you rate Reservation Counter?
Top Positive Review

“Easy and convenient to book room”

James S.
11/29/24

Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.

Date of experience: 11/19/24
See positive reviews
Top Critical Review

“Avoid this site!”

Dale G.
9/19/24

Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!

Date of experience: 9/9/24
See critical reviews

Reviews (4,464)

Rating

Timeframe

Other

Reviews that mention popular keywords

reservation counter (230) reservation process (73) credit card (73) booking process (42) customer service (95) web site (42) booking experience (46) hotel room (50)
Thumbnail of user paulf2065
Utah
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

Reservation went well. If our visit is memorable, we will return.

Reason I chose this business:

Just googled

Quality

Date of experience: March 27, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for booking with us, Paul. We hope you enjoy your stay!

Thumbnail of user harik58
California
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Excellent on line reservation convenience
Overall satisfactory

Reason I chose this business:

Excellent service

Quality

Date of experience: March 26, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Hari. We are happy you had a good experience booking online.

Thumbnail of user maryc5565
Illinois
1 review
0 helpful votes
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April 6th, 2024
Verified purchase
• Updated review

Nice pricing options. Slow processing reservation.

Reason I chose this business:

Google search

Date of experience: March 27, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Mary. We want our customers to have the best rates possible.

Slow processing reservation
April 6th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Google search

Date of experience: March 27, 2024

Thumbnail of user jordyns41
California
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Made it very straight forward for booking such a hectic weekend!

Quality

Date of experience: March 26, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review of the booking process, Jordyn.

Thumbnail of user garyf539
Illinois
1 review
0 helpful votes
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August 11th, 2021

I asked your agent to book me at the Holiday Inn Express in Springfield Illinois. He booked me a the Holiday Inn in Springfield/Dayton Ohio. Thank goodness I caught it before I left for a business trip to Springfield Illinois and I managed to change my reservation. Your agent told me I would get a credit however I am now told I will be charged $164 for the Ohio reservation and the hotel will not cancel.
This was totally the fault of your agent. I will never again use your service.

Date of experience: August 11, 2021

Thumbnail of user sandraw1449
Sandra W. – Reservation Counter Rep

I’m sorry for the confusion. Reservation Counter/Desk is recognized by the biggest brands in travel and successfully books more than 10,000 room nights every day. However, when mistakes happen as a result of technology, human or consumer error, we will work with our hotel partners in an attempt to fix them fast and fairly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com

Thumbnail of user christinef1536
Texas
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

I would like to talk to a person with questions about adjoining rooms.

Quality

Date of experience: March 25, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review and feedback, Christine. If you would like special room accommodations, please feel free to contact us at support@reservationcounter.com with your request. You also may contact the hotel directly.

Thumbnail of user barbaras4592
Texas
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

I am not a "techy" person, but I can navigate this website well.

Reason I chose this business:

Information and ease of making a reservation.

Date of experience: March 24, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Barbara. We are happy our website was easy to use!

Thumbnail of user jonl596
Oklahoma
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

Got a motel for a good price and the type room that I was looking for

Reason I chose this business:

Fast service great price

Quality

Date of experience: March 25, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Jon. We want our customers to have the best rates possible.

Thumbnail of user megf21
Louisiana
1 review
3 helpful votes
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June 9th, 2020

I thought I was contacting the hotel. They never told me I couldn't cancel my hotel room. I called to cancel 2 weeks in advance. I was told initially to call the hotel and get the name of a person who told me I could cancel. Oswald at the Hilton told me they had a 2 day cancelation policy. Called and was on hold about 30 min to tell reservation counter of the 2 day policy. But no I have to wait 24-48 hours. I would never use this company. Totally sketchy

Date of experience: June 9, 2020

Thumbnail of user sandraw1449
Sandra W. – Reservation Counter Rep

Sorry for the confusion. Reservation Counter/Desk is an independent travel agency. We make reservations at over 200,000 hotels worldwide. I will share this feedback with our team. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com

Thumbnail of user patriciad2840
Illinois
2 reviews
0 helpful votes
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March 29th, 2024
Verified purchase

Easy to reserve. Just surprised they already charged for the room, while still able to cancel.

Quality

Date of experience: March 19, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Patricia. We are happy the booking process was easy!

Thumbnail of user rhondam1002
Washington
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

It was quick and easy. I am looking forward to it.

Reason I chose this business:

AMHCA Conference

Quality

Date of experience: March 26, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Rhonda. We hope all of our customers have a QUICK and EASY booking experience!

Thumbnail of user jeffreyo379
Georgia
1 review
0 helpful votes
  • Send Message
March 3rd, 2024
Verified purchase

Hampton Inn Service…I didn't know that I was booking through a third party. Moving forward I will contact Hilton directly

Reason I chose this business:

Needed to book a room

Service
Quality

Date of experience: March 3, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Jeffrey. We are happy you booked with us!

Thumbnail of user rickf621
Michigan
1 review
0 helpful votes
  • Send Message
April 5th, 2024
Verified purchase

Was easy to navigate. Did not have any problems, pricing was displayed in an easy to read format.

Reason I chose this business:

Simple to use

Date of experience: March 26, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Rick. We are happy our website was easy to use!

Thumbnail of user peterk1917
New York
1 review
0 helpful votes
  • Send Message
April 4th, 2024
Verified purchase

Very easy to navigate and understand leaving no questions to be answered.

Reason I chose this business:

It was available

Quality

Date of experience: March 25, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Peter. We are happy our website was easy to use!

Thumbnail of user carolm922
Illinois
1 review
0 helpful votes
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April 26th, 2020

This site is a rip-off. I thought I was contacting the hotel chain directly. My son's wedding was cancelled due to the COVID-19 and they will not give a refund. I am furious over this.
DO NOT USE this Company!

Date of experience: April 26, 2020

Thumbnail of user sandraw1449
Sandra W. – Reservation Counter Rep

Sorry for the confusion. Reservation Counter is an independent travel agency. We make reservations at over 200,000 hotels worldwide. I will share this feedback with our team. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com

Thumbnail of user wendyl873
Canada
1 review
0 helpful votes
  • Send Message
April 5th, 2024
Verified purchase

Good experience, quick and efficient, no concerns….

Quality

Date of experience: March 26, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Wendy. We are happy you had a good experience!

Thumbnail of user garyg1901
Canada
1 review
0 helpful votes
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April 5th, 2024
Verified purchase
• Updated review

Surprised by the add on charges that were not apparent before booking

Quality

Date of experience: March 26, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review and feedback, Gary. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager

Great experience so far
April 4th, 2024
Verified site experience
• Previous review

Date of experience: March 25, 2024

Thumbnail of user sherria167
Illinois
1 review
0 helpful votes
  • Send Message
April 4th, 2024
Verified purchase

Easy to make reservations through your hotel website

Date of experience: March 25, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Sherri. We are happy the booking process was easy!

Thumbnail of user triciak121
Michigan
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

Reservation process was easy……………………………………………………..

Quality

Date of experience: March 25, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Tricia. We are happy the booking process was easy!

Thumbnail of user teris324
Alaska
1 review
0 helpful votes
  • Send Message
April 5th, 2024
Verified purchase

Your online reservations were easy to navigate and manage.

Quality

Date of experience: March 26, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Teri. We are happy you had a good experience booking online.

Thumbnail of user billa922
Missouri
1 review
0 helpful votes
  • Send Message
April 5th, 2024
Verified purchase

Very easy to do. I want no more surveys from anyone.

Quality

Date of experience: March 26, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review and feedback, Bill.

Thumbnail of user christophers3476
Maryland
1 review
0 helpful votes
  • Send Message
April 5th, 2024
Verified purchase

The process to book my reservation was quick and easy!

Reason I chose this business:

Reservation Counter is easy to use.

Quality

Date of experience: March 26, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Christopher. We hope all of our customers have a QUICK and EASY booking experience!

Thumbnail of user berthab121
California
1 review
0 helpful votes
  • Send Message
April 4th, 2024
Verified purchase

Very user friendly! And probably will use it again.

Reason I chose this business:

I just came across it online.

Quality

Date of experience: March 25, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Bertha. We are happy you had a good experience using our website.

Thumbnail of user marthap1142
Alaska
1 review
0 helpful votes
  • Send Message
April 4th, 2024
Verified purchase

Quick and efficient, super easy. So excited for our visit to Portland

Quality

Date of experience: March 25, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for booking with us, Martha. We hope you enjoy your stay!

Thumbnail of user malleshamd
Massachusetts
1 review
0 helpful votes
  • Send Message
April 4th, 2024
Verified purchase
Reason I chose this business:

Why are you asking for feedback a minute after the purchase

Quality

Date of experience: March 25, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Mallesham. We would like to know more about your experience booking with us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager

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From the business

We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.

Company Representative

Thumbnail of user rachaelf70
Rachael F.
Typically responds within 4 days

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