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Reservation Counter has a rating of 4.5 stars from 4,464 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,636 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
No comment --------------------------------------------------------------------- see ratings stars
Date of experience: March 25, 2024
This was one of the easiest reservations I've ever made for a hotel room.
I have no particular reason.
Date of experience: March 24, 2024
Thank you for your review, Rachel. We are happy the booking process was easy!
The reservation counter was easy to follow, smooth process
I had a link from an event
Date of experience: March 25, 2024
Thank you for your review, Marianne. We are happy the booking process was easy!
Super easy to book. Quick process. Would use again.
Date of experience: March 25, 2024
Thank you for your review, Kelly. We are happy the booking process was easy!
Efficient & easy I can't wait to see how my experience is when I get there!
Just looking and browsing
Date of experience: March 16, 2024
Thanks for booking with us, Clinton. We hope you enjoy your stay!
Quick and easy. Web site easy to follow. Location looks interesting.
Proximity to the City Center
Date of experience: March 24, 2024
Thanks for your review, Charles. We are happy you had a good experience using our website.
The site is nice but the pictures locked at the end of them, It didn't show a king suite/room with a shower not a tub, which is our preference.
Date of experience: February 22, 2024
Thanks for your review and feedback, Kay.
Your website would not let me cancel a reservation I made in error. I had to call reservations by phone to straighten things out.
The agent was attentive.
At first I did not.
I like to fly delta to reserve my seats.
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 8, 2024
Thank you for your review and sharing your experience, James. We're sorry you had some trouble with our website. I will look into this. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Site took a minute to figure out. I hope I have a great room when we get there and we can enjoy our anniversary weekend!
Popped up with the hotel website.
A visit to Deadwood
Date of experience: February 19, 2024
Thanks for booking with us, Brian. We hope you enjoy your stay!
I was very unhappy to see a 12.99 service fee attached to my reservation. I'm not sure why this company exists when so many others will do the same for no extra fee.
Date of experience: August 14, 2020
Thank you for your review and sharing your experience. Like many booking agencies, we charge a service fee to be able to provide 24/7 customer support. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Refused to work with me on a simple mistake. I called them 5 minutes after I realized my human error and they refused to be professional and understanding. They were RUDE. UNPROFESSIONAL. SCHEMERS. RUTHLESS. UNFORGIVING. BUYER BEWARE!' I canceled my entire trip because of their lack of professionalism. Yeah sure they got their 14.99 but I was setting to spend Over 2000 for a 36 hour stay. Now I'm not going. So the car rental and the hotel also now have lost out on revenue. RESERVATION COUNTER SHOULD BE SHUT DOWN!
Tip for consumers:
Don’t use RESERVATION COUNTER
Products used:
Nothing
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 29, 2021
Larry G., sorry for the experience you had. I will share this feedback with our team. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com
Fast and good options. Seems easy to change and fast
Date of experience: March 24, 2024
Thank you for your review, Roger. We are happy you had a good experience!
It was very easy to book reservation very very easy
Visiting relatives
Date of experience: March 24, 2024
Thank you for your review, Obbie. We are happy the booking process was easy!
Very easy to use. Clear website. No problems. Thanks.
Date of experience: March 23, 2024
Thanks for your review, Kathleen. We are happy you had a good experience using our website.
We've stayed here before and every time the stay is wonderful
Date of experience: March 23, 2024
Thanks for booking with us, Rosa. We hope you enjoy your stay!
Easy and informative to self-booked our stay at the Hyatt
Church Event
Date of experience: March 24, 2024
Thanks for booking with us, Leona. We hope you enjoy your stay!
My experience with this site is quite confusing because of all the extra emails you send.
Date of experience: March 24, 2024
Thanks for your review and feedback, Renee. We apologize for any confusion.
Excellent and rapidly quickly. And not many more to say than is a great hotel. In west palm beach. Located in fortlawdardale Florida
Date of experience: February 19, 2024
Thanks for booking with us, Andres!
I was able togo on line, put my dates in, pick the type of room, and enter all my pertinent information to make my reservation.
Date of experience: February 5, 2024
Thanks for your review. We are happy you had a good experience booking online.
The company makes it look like you're on the hotel company's site and not on a third party site. We booked and noticed within 2 minutes that they booked our reservation wrong, we couldn't edit it, so we canceled it. They charged us $1,000 for "their service" for canceling and I had to contact the hotel and they didn't even receive a reservation from the company. It's a fraud company. Our credit card company told us that this company is one of the top ones they have to freeze accounts from. Do not use!
Tip for consumers:
Do it use and make sure you’re on the real hotel site when booking!
Products used:
None of it. They pretend to be a hotel & they’re a 3rd party. They charge you an insane amount more than the hotel & if you cancel, you still have to pay them a huge chunk of the money, even if they didn’t make the reservation with the hotel.
Date of experience: June 16, 2022
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
It was a pleasant booking experience, and the cost was reasonable.
Date of experience: March 22, 2024
Thank you for your review, Kevin. We are happy you had a good booking experience!
I was stranded on the side of the road during a thunderstorm in Chicago Illinois and had just returned from vacation in Africa, I still needed to drive 5 hrs before arriving to my home. There were no rooms available anywhere except for one at Kings Inn, due to an event going on there. They had one room available. I thought I was talking to the hotel directly, which makes me think some of these hotels or it's employees are involved in this scam! I was asked for a credit card and was told I wouldn't be charged until I arrived to check in. I had to catch an Uber because my car had a flat tire. After sitting on the side of the road for 5 hours, I arrived at the Kings Inn only for them to tell me they didn't have a reservation in my name at all! Not only that, they didn't have any rooms! I sat there in tears stranded and homeless. The clerk felt so bad for me that he said he would give me his room which was clean and ready to go. I had to pay out of pocket again for this room. Reservation Counter booked me a room in Albertville Alabama which is several hours away! I've never heard of this place before! And they took the money from my account! They will not return my phone calls nor will they give me an address to have them served! No good will come to demons like the ones who work for this company. You will get yours!
Products used:
Hotel thought I was talking to the hotel but they intercepted the phone call somehow
Date of experience: July 29, 2021
I’m sorry for the confusion. Reservation Counter/Desk is recognized by the biggest brands in travel and successfully books more than 10,000 room nights every day. However, when mistakes happen as a result of technology, human or consumer error, we will work with our hotel partners in an attempt to fix them fast and fairly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thanks for the 5-star rating, Eric!