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Reservation Counter has a rating of 4.5 stars from 4,461 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,633 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
Good but not perfect. Promised to call next day to set up my transfers but never called. I called him and left messages to no avail.
Did not return my call regarding transfers as promised. I still have not gotten a call back to add my free transfers even though I am supposed to receive them and have called numerous times.
Date of experience: February 19, 2024
Thanks for letting us know, Delayna. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
This website customer service reps. Will lie, double charge, accomodations will not be what you want or need and you will have to fight to get your money refunded to your charge card. The reps are horrible. They also added on fee to your charge card that you never authorized. When you call to speak with a supervisor you will find out that everyone is a supervisor and you can never speak to the same one twice. The worst experience in my entire 40 years of traveling and making hotel reservations. I've had to dispute the charges with credit card company because reservation counters will not assist in recovering money from illegal charges and double booking fees. PLEASE BEWARE! CHECK REVIEWS BEFORE USING SITE!
Products used:
Hotel reservations
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 5, 2023
I’m sorry about your experience, Sandra. We want our customers to have the best experience possible when booking travel with us. I can assure you we are a legitimate company. We help millions of satisfied customers on a routine basis. I will send you an email for your information so I can look into your situation further. If you’d like more help with your reservation, please feel free contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
That was fun! We can't wait to check the room and the scenery out!
Fast and Easy Transaction
Date of experience: March 20, 2024
Thanks for booking with us, Donald. We hope you enjoy your stay!
Very easy to register online. Which made it a very less stressful
Date of experience: March 21, 2024
Thanks for your review, Cynthia. We are happy you had a good experience booking online.
It was seamless and easy. It was easy to complete my reservation
The hotel site lead me to it.
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 23, 2024
Thank you for your review, Stephen. We are happy the booking process was easy!
Very user friendly. Was easy to find an appropriate room for our event.
Front desk was busy serving customers
Date of experience: March 23, 2024
Thanks for your review, Linda. We are happy you had a good experience booking online.
Booking the reservation was simple and clearly understandable
It was offered.
Date of experience: March 23, 2024
Thank you for your review, Anne. We want you to have the best experience possible booking with us!
Easy to use…………………………………………………………………………………………………..
Google search
Date of experience: March 22, 2024
Thanks for your review, Cornelius. We are happy our website was easy to use!
My experience thus far has been very good. I was able to book with ease.
Date of experience: March 22, 2024
Thank you for your review, Joyce. We want you to have the best experience possible booking with us!
As far as the booking, great!
I will know more after checking in, and my stay.
It was available.
Date of experience: March 15, 2024
Thanks for booking with us, Gloria. We hope you enjoy your stay!
Thank you! I'm not sure why I'm being asked to write more characters when I just want to confirm my reservation. Thank you.
Date of experience: February 20, 2024
You're welcome! Thanks for booking with us, Kerri!
I googled Hilton Inn for a Denver trip, I erroneously selected Reservation Counter site that looked just like the Hilton webpage, or enough to lure in an unsuspecting guy. When I realized that this was a third party site, I immediately called in and cancelled the reservation with the understanding that I would lose the service charge. Nope, they are refusing to refund the entire fee. So basically, a $400 increase to their profit line as I'm fairly certain they keep the money and that it does not go to the hotel that they are "representing". The first lady I spoke to was not helpful at all, and the other "manager" was polite and firm, but indicated that the theft of my money is all but assured as non-refundable.
Stay clear of Reservation Counter! Even the hotel doesn't require more than a 7 day cancellation. This company is not operating in your favor. Be sure that you speak only to the hotel, these third party folks are just out to overcharge and then to make off with your cash in hand with zero assist.
Tip for consumers:
That it does not reflect or represent the actual business, in this case the Hilton Garden Inn Denver Tech Center. Please be sure you identify and determine whether you are talking to the hotel or a grifter.
Products used:
I booked directly with the hotel. These third party businesses are getting sneakier regarding luring folks into their rooms at a greater cost than what I got working directly with the hotel. Not to mention how difficult it is to note the difference between a third party and the actual hotel. Hilton is partially to blame for this as well. I plan on lodging a complaint with them over the use of third party organizations.
Date of experience: June 5, 2023
Thank you for your review, Allan. I’m sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. Often, the bookings are nonrefundable to lock in a special rate. I will share your feedback with our customer service manager. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Once I found a room I wanted to book it was easier. We have booked this resort before. It is one of our favorites
Date of experience: February 5, 2024
Thank you for your review and sharing your experience, Pat. We're sorry you had some trouble with our website. Thanks for your feedback!
I made a reservation 10 weeks in advance via this website but then was reminded by my wife that the reserved dates were in conflict with a different committment. Less than an hour later, I attempted to cancel the reservation. The Reservation Counter representative (a red-dot Indian) stated that they would charge me $178.04 to cancel. This is outright theft. DO NOT RESERVE ANYTHING WITH THESE CRIMINALS.
Tip for consumers:
AVOID RESERVATION COUNTER
Products used:
None
Date of experience: February 27, 2023
Thanks for your review, Charles. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. We highly recommend reviewing the terms found in the cancellation policy when you book with us. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com. --Rachael
The website is easy to navigate, to book a reservation, and the response confirmation is quick.
Date of experience: March 21, 2024
Thank you for your review. We hope all of our customers have a QUICK and EASY booking experience!
Love this location. Used to stay here all the time back in the day
Easy and convenient.
Date of experience: March 19, 2024
Thanks for booking with us, Scott. We hope you enjoy your stay!
Quick and easy. Great customer service. And affordable pricing.
Excellent service.
Date of experience: March 21, 2024
Thanks for your review, Amybeth. We love providing excellent service to our customers.
Making the reservation was easy to do and with the discount gave me a great price.
Date of experience: March 13, 2024
Thank you for your review, Robert. We are happy the booking process was easy!
On 3-24-21 at 10:54am I placed a reservation for two nights for 4-16/17-21. Several days later I found out my son had a change of work dates so I called the representitive at ReservationCounter.com and explained I needed to move one week out. He told me I would have to call the hotel directly. I called the hotel directly and they told me I would have to have ReservationCounter.com call them to change. I called ReservationCounter.com back and they said I would have to cancel the reservation and that was the only choice. So after canceling and losing a 15.00 booking fee, I called the hotel directly (which I should have done) and set up my new booking.
Never ever use ReservationCounter.com because if you need their assistance to change anything for any reason, you will not be pleased. Never Use ReservationCounter.com
Date of experience: April 2, 2021
Thanks for bringing this to our attention, Chris W. I will share this feedback with our team so we can look into this. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com
I wanted to talk to a desk clerk at the facility, but this may have been okay.
Date of experience: March 10, 2024
This is reservation for the Double Tree Hotel, and you booked with Reservation Counter. Thanks for booking with us, John.
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thank you for your review, Aleyamma. We are happy you had a good experience!