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    Reservation Counter

Reservation Counter

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Overview

Reservation Counter has a rating of 4.5 stars from 4,461 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.

  • Quality
    2689

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 90.8%
Positive
3,627
Neutral
156
Negative
213
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48,629 reviews

26
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How would you rate Reservation Counter?
Top Positive Review

“Easy and convenient to book room”

James S.
11/29/24

Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.

Date of experience: 11/19/24
See positive reviews
Top Critical Review

“Avoid this site!”

Dale G.
9/19/24

Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!

Date of experience: 9/9/24
See critical reviews

Reviews (4,461)

Rating

Timeframe

Other

Reviews that mention popular keywords

reservation counter (230) reservation process (73) credit card (73) booking process (42) customer service (95) web site (42) booking experience (46) hotel room (50)
Thumbnail of user jimmyd340
Oklahoma
1 review
0 helpful votes
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March 27th, 2024
Verified purchase

This system worked great and was easy to use. I will use it again.

Quality

Date of experience: March 17, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Jimmy. We are happy our website was easy to use!

Thumbnail of user patricka806
Illinois
1 review
0 helpful votes
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March 8th, 2024
Verified purchase

On line reservation went very smooth. I will always do my reservation this way in the future.

Reason I chose this business:

It's was easy to use

Quality

Date of experience: March 8, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Patrick. We are happy you had a good experience booking online.

Thumbnail of user cassandrap238
Illinois
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

Easy no problem would recommend to friends no hassle

Reason I chose this business:

Very simple easy

Quality

Date of experience: March 19, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Cassandra. We are happy the booking process was easy!

Thumbnail of user barbaras4582
Arkansas
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

Good. Very easy to book room and looking forward to staying there

Quality

Date of experience: March 19, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for booking with us, Barbara. We hope you enjoy your stay!

Thumbnail of user bryand624
New Jersey
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

Easy to reserve a room. May write a review after my stay.

Quality

Date of experience: March 19, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Bryan. We are happy the booking process was easy!

Thumbnail of user jamesh7714
Kansas
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

Easy to book and have stayed in cobblestones hotels in the past.

Quality

Date of experience: March 18, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, James. We are happy the booking process was easy!

Thumbnail of user bradg356
Ohio
1 review
0 helpful votes
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March 30th, 2024
Verified purchase

Just took a couple clicks, very simple and straight forward

Quality

Date of experience: March 20, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Brad. We are happy the booking process was easy!

Thumbnail of user mitchelc41
Washington
1 review
0 helpful votes
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March 30th, 2024
Verified purchase

It was very easy and fast to book a room. Will definitely recommend

Quality

Date of experience: March 20, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Mitchel. We want you to have the best experience possible booking with us!

Thumbnail of user scottm3773
Colorado
2 reviews
0 helpful votes
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March 30th, 2024
Verified purchase

Very clear and easy to follow instruction for reserving a room.

Reason I chose this business:

Internet directives

Quality

Date of experience: March 20, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Scott. We are happy the booking process was easy!

Thumbnail of user valerieo167
Maryland
1 review
0 helpful votes
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March 30th, 2024
Verified purchase

Better than usual very efficient enjoyed the experience.

Reason I chose this business:

Wanted to go directly to the hotel.

Date of experience: March 20, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review of the booking process, Valerie.

Thumbnail of user antwonh3
South Carolina
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

Thank you, I'm for setting up this easy to use system.It is very simple with no problems

Reason I chose this business:

Easy to sue

Quality

Date of experience: March 19, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Antwon. We are happy our website was easy to use!

Thumbnail of user williams7098
Kentucky
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

So far its been very easy. I hope the remainder goes as well.

Quality

Date of experience: March 19, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, William. We are happy the booking process was easy!

Thumbnail of user dalef386
Florida
1 review
0 helpful votes
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March 30th, 2024
Verified purchase

We are looking forward to our visit at Easter and the buffet.

Quality

Date of experience: March 20, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for booking with us, Dale. We hope you enjoy your stay!

Thumbnail of user debrak1072
Florida
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

Easy and fast. Quick response. Good rates.
Convenient

Quality

Date of experience: March 19, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review of the booking process, Debra.

Thumbnail of user patricial2727
Oregon
2 reviews
0 helpful votes
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March 29th, 2024
Verified purchase

No issues. Pleasant experience but I don't like this one forcing me to use a bunch of characters.

Reason I chose this business:

Came up first

Quality

Date of experience: March 19, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Patricia. We are happy you had a good experience!

Thumbnail of user lamonicac4
North Carolina
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

Had not issues booking and receiving current information

Reason I chose this business:

Easy to reserve room online.

Quality

Date of experience: March 19, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, LaMonica. We are happy the booking process was easy!

Thumbnail of user monam241
Mississippi
1 review
0 helpful votes
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March 27th, 2024
Verified purchase

Claire was very nice and I thank her very much for calling us.

Reason I chose this business:

Maker reservations

Quality

Date of experience: March 17, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Mona. We are happy one of our representatives was able to assist you and provide excellent service!

Thumbnail of user ysabels2
Virginia
1 review
0 helpful votes
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February 12th, 2023

Somehow I got onto the Reservation Counter sight and booked reservations online - it appeared as thought they were the booking agent for the property. On the good side, they do answer the phone when you call but they really can't assist. I got the impression the hotel had limited availability so I jumped at the chance to reserve the 4 rooms I needed - only to learn later that Reservation Counter charged me about $150 over what the hotel was asking for! That is for each room! The hotel couldn't assist - Reservation Counter wouldn't let me cancel - plus it appears they charged me additional fees that the hotel wouldn't have. Be careful! VERY EXPENSIVE LESSON for a retired person trying to get their family together for a weekend away.

Date of experience: January 13, 2023

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Ysabel. Reservation Counter is an independent travel booking agency. We make reservations at over 200,000 hotels worldwide. To provide our customers accurate pricing we request that hotels send us the most up-to-date pricing for their rooms at regular intervals. We also make an additional request at the time of check-out. Occasionally, due to the dynamic nature of hotel room rates, the lower rates may sell out quicker on occasion. We’re sorry for the inconvenience this may have caused. If you need any help with your reservation, you may contact our escalations team at support@reservationcounter.com.

Thumbnail of user juliam1125
Oregon
2 reviews
0 helpful votes
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February 22nd, 2024
Verified purchase

I thought I was working directly with the hotel and not a third party. It was easy enough but deceptive. And expensive.

Reason I chose this business:

I didn't. I had tried to reach the hotel directly.

Quality

Date of experience: February 15, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review and feedback, Julia. We're sorry if there is any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency that books reservations for over 200,000 hotels worldwide. Our goal is to provide our customers with the best rates possible and a pleasant booking experience. We appreciate you booking with us. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com
--Rachael, Review Manager.

Thumbnail of user kennetht791
Florida
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

I needed to book a place to stay in Atlanta for the weekend and the Hampton Inn at Buckhead was available and easy to complete reservation.

Quality

Date of experience: March 14, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for booking with us, Kenneth. We hope you enjoy your stay!

Thumbnail of user michaelp6840
Oregon
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

Very fast and very easy. Got the room I wanted and received My confirmation instantly

Quality

Date of experience: March 18, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Michael! We are happy you had a good experience. That’s great you received your confirmation in a timely manner!

Thumbnail of user mikeb2405
Oklahoma
1 review
0 helpful votes
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January 25th, 2022

Dishonest, I believe they tell whatever to get a reservation.
Called at 6am need a room that morning ask 3 times if a room would be available to check in by 6:30am arrived at the Holiday Inn in Galvaston, TX And was told couldn't check in until 4pm. Unless I wanted to pay for the night before because they had a room that customers didn't show up for.
Called company said nothing they could do would send in for someone to listen to recorded conversation and would get back in 24 to 48 hours no help wait on hold for 1 hour and 10 minutes to speak to supervisor and was no help.

* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: December 26, 2021

Thumbnail of user sandraw1449
Sandra W. – Reservation Counter Rep

Thanks for bringing this to our attention, Mike B. I will share this feedback with our team so we can look into this. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com

Thumbnail of user anthonyn896
New York
1 review
0 helpful votes
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August 22nd, 2023
Verified purchase

I wasn't sure this was a Holiday Inn Express booking agent or one of those 'Booking.com' companies. There's was no place for me to enter my IHG number

Reason I chose this business:

It was linked from the hotel website for reservations

Date of experience: August 22, 2023

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Anthony. You may want to speak with the hotel staff about hotel points when you check in. Although Reservation Counter focuses on finding the best rates on more than one million hotels and accommodations, we are not involved in individual hotel reward programs. You may also contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager

Thumbnail of user brianh3597
Florida
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

I was charged $15.99 for a reservation fee. I was unaware of this charge

Reason I chose this business:

The website seemed to indicate I was booking directly with the Drury inn. Since I am a member that is what I wanted. The website is a bit misleading. It never asked for my membership number.

Quality

Date of experience: March 19, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review and feedback, Brian. We're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager

Thumbnail of user michaelb12046
Illinois
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

Easy to navigate and book good prices and big beds

* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality

Date of experience: March 18, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Michael. We are happy you had a good experience using our website. Our goal is to provide our customers with the best rates possible.

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From the business

We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.

Company Representative

Thumbnail of user rachaelf70
Rachael F.
Typically responds within 4 days

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