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    Reservation Counter

Reservation Counter

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Overview

Reservation Counter has a rating of 4.5 stars from 4,461 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.

  • Quality
    2689

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 90.8%
Positive
3,627
Neutral
156
Negative
213
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Instant Feedback

48,629 reviews

26
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How would you rate Reservation Counter?
Top Positive Review

“Easy and convenient to book room”

James S.
11/29/24

Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.

Date of experience: 11/19/24
See positive reviews
Top Critical Review

“Avoid this site!”

Dale G.
9/19/24

Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!

Date of experience: 9/9/24
See critical reviews

Reviews (4,461)

Rating

Timeframe

Other

Reviews that mention popular keywords

reservation counter (230) reservation process (73) credit card (73) booking process (42) customer service (95) web site (42) booking experience (46) hotel room (50)
Thumbnail of user victorb616
Arizona
1 review
0 helpful votes
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February 11th, 2024
Verified purchase

It was a good hotel option, it looks like a comfortable place and it is locate very close to my work, I am really pleased

Reason I chose this product:

Comfortable

Quality

Date of experience: February 11, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for booking with us, Victor. We hope you enjoy your stay!

Thumbnail of user mackieb1
Texas
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

It was quick easy and efficient.! I made the reservation quickly and it was correct.

Quality

Date of experience: March 19, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Mackie. We want our customers to have a quick and enjoyable booking experience.

Thumbnail of user carlc817
Kentucky
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

Online check-in pretty easy. Easy, easy, Easy, easy, easy, easy, easy

Reason I chose this business:

Easier than calling

Quality

Date of experience: March 19, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Carl. We are happy you had a good experience booking online.

Thumbnail of user loriv349
Oklahoma
1 review
0 helpful votes
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March 4th, 2024
Verified purchase

They had the resort I wanted to stay at - at a really good price. Very happy with results

Reason I chose this business:

To book at room

Date of experience: March 4, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Lori. We want our customers to have the best rates possible.

Thumbnail of user kayb626
Mississippi
1 review
0 helpful votes
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March 5th, 2024
Verified purchase

Efficient easy to use the hotel web site sent me there it worked but I hate the surveys

Quality

Date of experience: March 5, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review of the booking process, Kay. We appreciate your feedback.

Thumbnail of user marthag1210
Florida
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

Was easy but since i can't see the confirmation with Hilton who knows!

Quality

Date of experience: March 18, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

We are happy the booking process was easy, Martha!

Thumbnail of user richardb5949
Canada
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

All was good, I have stayed here before, just a little pricey.

Quality

Date of experience: March 19, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for booking with us, Richard. We hope you enjoy your stay!

Thumbnail of user leroyh143
South Dakota
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

Good easy to make reservation had no problem using the sight

Reason I chose this business:

Close to AVERA for early morning appointments

Quality

Date of experience: March 19, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Leroy. We are happy the booking process was easy!

Thumbnail of user ianf330
Canada
2 reviews
0 helpful votes
  • Send Message
March 29th, 2024
Verified purchase
• Updated review

I booked a hotel room, it was quick and easy to do.

Reason I chose this business:

Because I needed a hotel room.

Quality

Date of experience: March 19, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Ian. We want our customers to have a quick and enjoyable booking experience.

GOOD, QUICK AND EASY TO RESERVE
March 29th, 2024
Verified site experience
• Previous review
Reason I chose this business:

I NEEDED A ROOM!

Date of experience: March 19, 2024

GOOD, QUICK AND EASY TO RESERVE
March 29th, 2024
Verified site experience
• Previous review

Date of experience: March 19, 2024

Thumbnail of user johng7319
Nevada
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

Fast, accurate, efficient! Reservation made easily.

Quality

Date of experience: March 19, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review of the booking process, John.

Thumbnail of user patriciaw1104
Alaska
2 reviews
6 helpful votes
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March 29th, 2024
Verified purchase

Always like anything owned by Hilton as their hotels are clean etc
+ polite people

Reason I chose this business:

Close to my relatives

Quality

Date of experience: March 19, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Patricia. We are happy our website was easy to use!

Thumbnail of user joanj587
Florida
1 review
0 helpful votes
  • Send Message
March 28th, 2024
Verified purchase

It was good! I had no issues booking my reservation on this site.

Reason I chose this business:

It popped up when I entered the name of the hotel I wanted to stay at.

Quality

Date of experience: March 18, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Joan. We are happy you had a good experience using our website.

Thumbnail of user jamest3855
Tennessee
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

Great to get last minute rooms without a lot of hassle!

Quality

Date of experience: March 19, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, James. We are happy our website was easy to use!

Thumbnail of user jerrya626
Oklahoma
1 review
0 helpful votes
  • Send Message
March 29th, 2024
Verified purchase

Efficient process. Was done quickly. Looking forward to trip.

Date of experience: March 19, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for booking with us, Jerry. We hope you enjoy your stay!

Thumbnail of user ronn415
Washington
1 review
0 helpful votes
  • Send Message
March 29th, 2024
Verified purchase

Very quick and easy. No problems at all with anything.

Quality

Date of experience: March 19, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Ron. We are happy the booking process was easy!

Thumbnail of user marionb329
Pennsylvania
1 review
0 helpful votes
  • Send Message
March 29th, 2024
Verified purchase

We've stayed here before. Nice place. Easy to make online reservation.

Date of experience: March 19, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Marion. We are happy you had a good experience booking online.

Thumbnail of user michelled2656
Georgia
1 review
0 helpful votes
  • Send Message
March 29th, 2024
Verified purchase

Easy process. Same price as booking direct with the hotel.

Reason I chose this business:

Needed for travel

Quality

Date of experience: March 19, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Michelle. We are happy the booking process was easy!

Thumbnail of user kennethd991
Tennessee
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

Would have preferred a more detailed breakdown of cost, but no complaints.

Quality

Date of experience: March 18, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review and feedback, Kenneth. We are happy the booking process was easy!

Thumbnail of user zackeryb12
West Virginia
1 review
0 helpful votes
  • Send Message
March 28th, 2024
Verified purchase

Easy process and i appreciate the timely manner of the response

Quality

Date of experience: March 18, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Zackery. We want you to have the best experience possible booking with us!

Thumbnail of user lauragaled
New Jersey
1 review
0 helpful votes
  • Send Message
March 28th, 2024
Verified purchase

Very easy to navigate and convenient. Very happy with the process.

Reason I chose this business:

Convenience

Quality

Date of experience: March 18, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Lauragale. We are happy the booking process was easy!

Thumbnail of user davidw5935
Arizona
2 reviews
0 helpful votes
  • Send Message
March 23rd, 2024
Verified purchase

Very smooth and straightforward; new what I needed, and the site got me there quickly.

Reason I chose this business:

The Hotel site sent me to it.

Quality

Date of experience: March 13, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review of the booking process, David.

Thumbnail of user christopherh2373
New York
1 review
0 helpful votes
  • Send Message
March 24th, 2024
Verified purchase

The reservation process is easy and quick. I will definitely use Reservation Counter again!

Quality

Date of experience: March 14, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Christopher. We hope all of our customers have a QUICK and EASY booking experience! We look forward to your next one!

Thumbnail of user joser2271
New York
1 review
0 helpful votes
  • Send Message
March 27th, 2024
Verified purchase

It's was great, sure was easy to navigate and it was not time consuming.

Reason I chose this business:

It was recommended by my colleges

Quality

Date of experience: March 17, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Jose. We are happy our website was easy to use!

Thumbnail of user kellys2510
Georgia
1 review
0 helpful votes
  • Send Message
March 24th, 2024
Verified purchase

Site was very user friendly and the information provided was easy to navigate through.

Reason I chose this business:

Referral from family member

Date of experience: March 14, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Kelly. We are happy the booking process was easy!

Thumbnail of user susanp3323
Florida
1 review
0 helpful votes
  • Send Message
March 10th, 2024
Verified purchase

I choose not too. I really don't want to be bothered with these kind of surveys.

Reason I chose this business:

Please don’t send me this kind of material.

Date of experience: March 10, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for taking time to rate us, Susan. We appreciate your feedback.

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From the business

We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.

Company Representative

Thumbnail of user rachaelf70
Rachael F.
Typically responds within 4 days

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