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Reservation Counter has a rating of 4.5 stars from 4,459 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,626 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
Easy and quick to use. Instant success and gratification
Came online with a hotel information search
Date of experience: March 18, 2024
Fast and easy experience with Best Western and price in lower costs
Date of experience: March 17, 2024
Thanks for booking with us, Thomas. We hope you enjoy your stay!
Ease of booking on line. Simplicity of the on line program.
Date of experience: March 17, 2024
Thanks for your review, Dale. We are happy you had a good experience booking online.
It was self explanatory and easy I really dont have anything else to say.
Because I like Hampton Inn
Date of experience: March 18, 2024
Thank you for your review, Karen. We hope all of our customers have a FAST and EASY booking experience!
Was a very good web site easy to get access. Will use again
Date of experience: March 17, 2024
Thanks for your review, Denise. We are happy you had a good experience using our website.
Was easy to book my rooms with reservation counter
I used it once before
Date of experience: March 17, 2024
Thank you for your review, Cathy. We are happy the booking process was easy!
Good experience
Simple transaction. Quick and easy
Date of experience: March 17, 2024
Thank you for your review, Robert. We want you to have the best experience possible booking with us!
Screen kept flipping to different pages otherwise the process was very easy
It was simple
Date of experience: March 18, 2024
Thank you for your review, Zella. We are happy the booking process was easy!
Using the online reservation process was easy and quick
Date of experience: March 17, 2024
Thanks for your review, Michael. We are happy you had a good experience booking online.
Super fast and easy, was able to book hotel at last minute
Ease of reservation
Date of experience: March 18, 2024
Thank you for your review, Melissa. We hope all of our customers have a FAST and EASY booking experience, especially last minute!
Prompt and speedy answered all needs god follow up
Date of experience: March 18, 2024
Thanks for your review of the booking process, Ronald.
June 18th-19th:
We where over charged $70, and lied too about military discounts, then their customer service told us, quote " You shouldn't have use a third party". I will never use this company again. #BECAREFUL
Date of experience: June 17, 2023
I’m sorry about your experience, Daphne. We want our customers to have the best experience possible when booking travel with us. Some hotel reservations have discounted rates. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available, unfortunately. Sometimes, the hotel will honor military discounts, but that is the hotel's discretion. If you’d like more help with your reservation, please feel free contact our escalations team at support@reservationcounter.com with your itinerary number and someone will contact you.
-Rachael, Review Manager
Satisfied with the process. Easy to book and view the website
Wasn’t really given a choice it’s what popped up when I booked.
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 16, 2024
Thanks for your review, Teresa. We are happy you had a good experience using our website.
Good, and good no problem look forward staying at holiday inn
Easy to book
Date of experience: March 17, 2024
Thanks for booking with us, Joyce. We hope you enjoy your stay!
Easy booking and a seem-less experience which is odd because it was a zipper.
Because I wanted to.
Date of experience: March 14, 2024
Thank you for your review, Joseph. We are happy the booking process was easy!
Easy to use the site to book, all details needed were available.
Date of experience: March 16, 2024
Thanks for your review, John. We are happy our website was easy to use!
Easy to book and user friendly to be able to book my hotel stay
Came up on google
Date of experience: March 17, 2024
Thank you for your review, Lissette. We are happy the booking process was easy!
Good experience so far. First time using this service. Hope all goes well.
Date of experience: March 16, 2024
Thanks for your review, Terry We love first-time customers! That's great you had a good booking experience.
Thanks - perfect experience. Very fast and easy - great service.
Have stayed here before.
Date of experience: March 16, 2024
Thank you for your review, Russell. We want you to have the best experience possible booking with us!
I needed to book a reservation for a hotel in El Centro, CA. I wanted to book for Best Western Hotel. The price was right: $157.00 for one night, but then once I payed the price jumpred up to 220.00!. Taxes and fees were $47.00 and service fee was $12.00. On the Expedia website taxes are included and are only $17.00 and no service fees.
I immediately cancelled the reservation. I called the 800 number for follow up and was told the WHOLE PRICE was non refundable! "because I had accepted the cancellation notice". Well that is NOT visible! You hace to open it so you can read it! The supervisor was not helpfull either. This website is a ripoff!
Date of experience: May 18, 2023
Thanks for your review, Jaime. Taxes and fees are dictated by the hotel suppliers and are not itemized when we receive them. Unfortunately, taxes and fees are included with the rate and can be a higher cost when you check-out. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. As an online travel agency, we are required to abide by the information our hotel suppliers provide to us. I'm sorry about the inconvenience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Easy booking. I was able to find all the flights and hotels I needed at the time of my reservations
I don't know
Date of experience: March 13, 2024
Thank you for your review, Maria. We are happy the booking process was easy!
It was easy navigate site register. Was a pleasant experience.
Needed the room for those days
Date of experience: March 16, 2024
Thank you for your review, Steven. We want you to have the best experience possible booking with us!
No complaints, this is my first time using this product
JUST NEED TO GET AWAY,,,
Date of experience: March 15, 2024
Thank you for your review, Judy. We are happy you had a good experience!
JUST NEED TO GET AWAY,,,
Date of experience: March 15, 2024
I made multiple reservations for work and this email did not specify, other than a very long number, which or where this reservation email is for
Date of experience: February 4, 2024
Thanks for bringing this to our attention, Mark. We will look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thanks for your review, Suzanne. We are happy our website was easy to use!