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Reservation Counter has a rating of 4.5 stars from 4,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,613 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
Web site was easy to use and made booking the rooms easy
Would rather talk to people to book, but using the online service was just as easy.
Date of experience: March 11, 2024
Thanks for your review, Scott. We are happy you had a good experience using our website.
Very efficient and will use again and will tell friends and family about the benefits.
Used in past reservations and was satisfied and was this time also. Will use again in the future.and will recommend to family and friends.
Date of experience: March 12, 2024
Thank you for your review, Mary. We are happy you had a good experience! Thanks for recommending us to your family and friends.
Charged a different price even I arrived at check in at the hotel.
Date of experience: March 10, 2024
Thanks for your review, Angela. Our rates are constantly changing and can be lower or higher depending on when the room is booked. We can assure you that you are receiving the best rate available when you make the reservation. If you have any questions, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Straightforward process, ability to cancel before June 25, follow up on reservation confirmation.
Date of experience: March 12, 2024
Thanks for your review, Ana. We are happy you had a good experience booking online.
Best and easiest online check in process I have ever experienced.
Reccomended
Date of experience: March 12, 2024
Thank you for your review, Arthur. We are happy the booking process was easy!
Not user friendly, no final price/cost shown while finalizing payment.
Date of experience: March 11, 2024
Thanks for your review and feedback, Kanchana.
Quick and simple way.to book online when not tech davy
Date of experience: March 12, 2024
Thanks for your review, Shawn. We are happy you had a good experience booking online.
My experience was quick and easy. I would highly recommend!
Quick and easy
Date of experience: March 11, 2024
Thank you for your review, Cinnamon. We hope all of our customers have a QUICK and EASY booking experience!
Representatives were very courteous and efficient in handling my reservation
Recommendation from a friend
Date of experience: March 11, 2024
Thanks for your review, Johnny. We are happy our representatives were able to assist you and provide excellent service!
No way to put in other discount codes that would make this a better system.
Date of experience: March 12, 2024
Thank you for your review, David. Some hotel reservations have discounted rates. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available.
The website looked like it was the hotel's website. I was disappointed that it wasn't more clear, or that fees being added wasn't clearer.
I didn't 'chose' Reservation Counted. I ended up on it by mistake.
I thought it was the hotel's own website.
Date of experience: February 13, 2024
Marie, we're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Thanks for booking with us. We appreciate your feedback. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Good! Have a great day, easy to do, thank you, not much else to say
We have stayed here multiple times
Date of experience: March 6, 2024
Thank you for your review, Jeff. We are happy the booking process was easy!
The booking was very easy. Looking forward to our stay. The pictures looked great.
Date of experience: March 8, 2024
Thanks for booking with us, Jimmy. We hope you enjoy your stay!
I'm very happy with the ease of booking and the cost! I would highly recommend this sight!
Date of experience: February 28, 2024
Thank you for your review, Kristi. We are happy you had a good experience!
Very easy to make reservation. Very please with the process.
Date of experience: March 11, 2024
Thank you for your review, Jeremiah. We are happy you had a good booking experience!
Easy to book, easy to select room, quick processing and all through email/text. Perfect
Date of experience: March 11, 2024
Thank you for your review, Lacey. We are happy the booking process was easy!
The website was easy to navigate. The prices were reasonable.
Ease of use
Date of experience: March 11, 2024
Thanks for your review, Matt. We are happy you had a good experience using our website.
It was very easy to book my room showed good pictures of the pool area and all the different part of the casino and the actual rooms i would be able to get
Date of experience: September 3, 2023
Thank you for your review, Erica. We are happy the booking process was easy!
Experience was great. Site is easy to use. I would use it again.
I didn’t. It was part of a reservation for a hotel.
Date of experience: March 9, 2024
Thanks for your review, Nathan. We are happy you had a good experience using our website. We look forward to your next booking with us!
I thought I was calling the Double Tree hotel directly, they had their phone number next to the Double Tree logo when I done google search, which I thought I was calling the hotel directly, Plus they charged me Extra Fees and taxes, but they refused to give me the details at time of reservation, and the agent lied to me and said I should get them from the front desk at the hotel, and when I asked front desk they said call the agent. In my opinion this is a falls representation. The Hotel gave the me taxes & Fees Only 14%, not sure why you charge over 30%?
Date of experience: September 21, 2020
Thank you for taking the time to let us know about your experience. The prices quoted are directly from our hotel suppliers and can change as demand for rooms increases. Taxes and fees are dictated by the hotel suppliers and are not itemized when we receive them. Your total price includes taxes and fees required to complete your reservation. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thank you for your review, Shayla. We are happy the booking process was easy!