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Reservation Counter has a rating of 4.5 stars from 4,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,610 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
Quick and easy to reserve room on the date needed.
Date of experience: March 11, 2024
It was nice how the available rooms were listed by price
Date of experience: March 11, 2024
Thanks for booking with us, Ryan. We hope you enjoy your stay!
Easy to navigate and fast booking procedures. Got confirmation right away.
Hotel site navigated to you.
Date of experience: March 11, 2024
Thanks for your review, Renee. We are happy you had a good experience using our website. That’s great you received your confirmation in a timely manner!
Easy to book. Some other hotels are ridiculously complex so I don't bother
Date of experience: March 10, 2024
Thank you for your review, William. We are happy the booking process was easy!
My experience went well. Nothing to complain about.
Date of experience: March 10, 2024
Thank you for your review, Sabrina. We are happy you had a good experience!
Date of experience: March 5, 2024
The site was very easy to book, showed several options and explanations.
Date of experience: March 11, 2024
Thanks for your review. We are happy you had a good experience using our website.
Just plain easy, like it should be and hassle free
Date of experience: March 11, 2024
Thank you for your review, Mark. We are happy the booking process was easy!
Service was O.K. Transaction went smoothly without delay
Date of experience: March 11, 2024
Thanks for booking with us, Eric. We hope you enjoy your stay!
No human available
No human available
No human available
No human available
Date of experience: March 11, 2024
Thanks for your review, Sam. We have live agents available 24/7! Please feel free to contact us at 800-434-1659 if you need assistance.
--Rachael, Review Manager
I cancelled my original reservation by mistake had to redo it.
Date of experience: March 10, 2024
Thanks for booking with us, Glen!
I clicked on a link to try to reach a holiday inn, bc I was extremely tired and driving became unsafe, and I wanted to crash somewhere before heading home. What I thought was booking for the Holiday Inn turned out to be this site. I was told there was a room available at the Holiday Inn Lodge. I specifically remember this, because Lodge sounded off, but as I said, I was extremely tired. The room was 59, but I was charged a total of 92, with fees, etc added in. At that point I did not care and so I headed to the place. It was actually the Holiday Lodge, a seedy, very dirty hotel. I thought I would give it a try anyway, but there were several men outside, my room had all kinds of dead bugs in it, the room was musty and hot and reeled of cigarette smoke. I had equipment in my car, and I felt unsafe as a woman traveling alone. Of course the booking was non-refundable. I went through Expedia and found a room with fees for 64 that wasn't fancy, but was clean and safe. I hightailed it there as fast as I could.
This booking site takes advantage of people by fast tracking them through the process without explaining anything. A total waste of money. I just wanted a stay at The Holiday Inn!
Date of experience: June 16, 2022
I am sorry to read about your experience. Reservation Counter/Desk is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
This company is a rip off. This company needs to be investigated and shut down. My wife got sick so we needed to cancel and this company would not refund our cash
Date of experience: July 12, 2020
I am sorry to read about your experience. Reservation Counter is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
I've booked and stay here before,the staff is always very friendly and nice
It’s better than calling
Date of experience: March 7, 2024
Thanks for booking with us, Raggie. We hope you enjoy your stay!
The experience was a Very seamless procedure. I was impressed with this service.
It was offered to me to make my reservation. I didn't know I had another choice online.
Date of experience: March 7, 2024
Thank you for your review, Glen. We are happy the booking process was easy!
I booked the hotel thinking i was reserving a room and in actuality they charged my card and i did not authorize the payment called numerous times and they stated that I would not get a refund even called the cooperate office and that was even worst this is the worst experience that i have had with making reservations PLEASE DO NOT book with these people. WARNING THIS IS A SCAM!
Date of experience: February 20, 2020
I am sorry to read about your experience. Reservation Counter/ is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
FRAUD! FRAUD! FRAUD! FRAUD!
TRAVELPASS IS A COMPLETE BOGUS COMPANY! They will lie and try to sell an incorrect piece of information. They have defrauded us while booking a HOTEL reservation by providing us with misleading information that, upon arrival, wasn't true. PROBLEMS WITH THEIR BOOKING, CANCELATION, etc. THEIR CUSTOMER SERVICE IS UNRESPONSIVE; THEIR SO-CALLED ESCALATION TEAM IS JUST FOR NAME SAKE.
Please stay away from them if you don't want to lose your hard-earned money.
Tip for consumers:
FRAUD! FRAUD! FRAUD! FRAUD!
THIS IS A COMPLETE BOGUS COMPANY! THEY WILL LIE AND TRY TO SELL INCORRECT PIECE OF INFORMATION. THEY HAVE DEFRAUDED US WHILE BOOKING A HOTEL RESERVATION BY PROVINDING US MISLEADING INFORMATION WHICH UPON ARRIVAL WAS WASN'T TRUE. PROBLEMS WITH THEIR BOOKING, CANCELATION ETC. THEIR CUSTOMER SERVICE IS UNRESPONSIVE, THEIR SO CALLED ESCALATION TEAM IS JUST FOR NAME SAKE.
PLEASE STAY AWAY FROM THEM IF YOU DON'T WANT TO LOOSE YOUR HARD EARNED MONEY.
Products used:
Hotel reservations
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 28, 2023
All was fine to book reservation. These types of surveys are an annoyance.
Only choice hotel provide.
Date of experience: March 10, 2024
Thank you for your review, Patrice. We are happy you had a good booking experience! Thanks for taking time to rate and review us.
The site was easy and simple to navigate. Loved everything about it
Date of experience: March 10, 2024
Thanks for your review, Jordan. We are happy you had a good experience using our website.
My experience so far has been interrupted twice to answer ratings questions I do not care about.
Date of experience: March 9, 2024
Thanks for taking time to rate us and leave a review, Daniel. We appreciate your feedback.
None at this time… All is well so far. Nothing more to say.
It's conveniently located close to my destination
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 9, 2024
Thanks for booking with us, Vere. We hope you enjoy your stay!
Excellent, was easy to complete the online process
Date of experience: March 9, 2024
Thanks for your review, Tom. We are happy you had a good experience booking online.
Easy to complete on line. All room choices with explanation was helpful.
Have used in the past. Good experience.
Date of experience: March 10, 2024
Thanks for your review, Heather. We are happy you had a good experience booking online.
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thank you for your review, Karen. We hope all of our customers have a QUICK and EASY booking experience!