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Reservation Counter has a rating of 4.5 stars from 4,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,604 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
Very easy to understand and complete. Everything done within a few minutes.
The ease of it
Date of experience: March 7, 2024
I recently booked with Reservation Counter for a work conference. I, unfortunately, got COVID and had to stay home. I went ahead and called the hotel and they told me no worries they would 100% refund me but since I booked through Reservation Counter I would need to work through them. Mind you this was in May. And it is now almost August. Reservation Counter would not refund any of my money unless I provided my full medical history and treatment plan to approve the refund. They told me an "At Home" test would not work and that I needed to be fully admitted into the hospital/ER for them to even consider receiving a refund. I am currently fighting this with my CC company and have reached out to the better business bureau as well. As you can see the better business bureau does not approve of them. I would 100% not use this company. I work for a very large healthcare company and have let my company know not to use them and they will be taken off our list of vendors to reach out to. They have horrible customer service and do not care about your wellbeing. Please be aware of this company as they are a HORRIBLE third-party service!
Date of experience: July 25, 2022
I am sorry to read about your experience. Reservation Counter/Desk is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Thank you. This gave me the information I needed quickly so I could make my reservation.
Date of experience: February 27, 2024
You're welcome! Thanks for booking with us, Angela!
Booked through this company by accident ( my fault) however, when we checked in the room WAS NOT CLEANED after the last guests. Totally a hotel issue, however, reservation counter doesn't refund for any reason including DISGUSTING UNHEALTHY ISSUES. There is a pandemic, uncleaned hotel room are utterly unacceptable. As such, reservation counter should refund our money. Follow up with Hilton Home2Suites on 77N in Charlotte NC doesn't deserve the Hilton name.
Date of experience: April 14, 2021
Thank you for your review. As an independent online booking company we purchase our inventory from multiple hotel partners and suppliers. This inventory has had all terms, conditions, pricing, and cancellation policies dictated by the hotel at the time they sold this inventory off to third party booking agencies such as ours. When a booking is finalized full payment is forwarded to the hotel to secure the reservation for the consumer. For a refund to be authorized on a non-refundable booking, we must contact our hotel partners who will reach out to the supplier and they will in turn verify if the hotel property, who collected the full payment, agrees to authorize a penalty waiver and refund back to the consumer. When the hotel property denies a request for a penalty waiver and chooses to stick to the policies that they have dictated for the reservation, we are contractually bound to comply with their decision regarding the terms and conditions. We apologize for the unfavorable resolution.
I could look at the rooms available and see the full price.
Date of experience: March 5, 2024
Thanks for your review, Connie. We are happy you had a good experience booking online.
Is very good and is soo very easy to used and so clearer
Seach online and see the link
Date of experience: March 7, 2024
Thanks for your review. We are happy our website was easy to use!
Easy to book,, recieved confirmation immediately. Took me a minute but was really easy. Fast.
It just popped up.
Date of experience: March 7, 2024
Thanks for your review, Kathy! We are happy the booking process was easy. That’s great you received your confirmation in a timely manner!
Thought I was calling the hotel reservation number, never was told it reservation counter, lied to me about not having a room with 2 queen beds, was told they didn't offer senior discounts, after 3 times of trying to book a room and kept telling that room got taken before they could finalize, said I could do a king size bed with a sleeper sofa. Finally booked the room, said because my credit card was getting declined, turned out they weren't declined, they kept canceling it seems to make me pay more money, I called the hotel direct and was told they do offer senior discounts and I even got a room with 2 queen beds. Now the conference I was going to got canceled and I can't get a refund or anything, lied to and misrepresented from the get go. Will never use them again or recommend them. Can't even get them on the phone anymore, stay on hold forever. CROOKS AND THEIVES!
Date of experience: August 26, 2020
I am sorry to read about your experience. Reservation Counter is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com
I was trying to make reservation on Hyatt website but got this instead
Date of experience: March 7, 2024
Susan, thanks for your review. We are Reservation Counter, an online travel agency, and recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Thanks for choosing to book with us. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Choosing room reservations are effortless, fast and enjoyable.
I found Reservation Counter by chance but I am glad I did.
Date of experience: March 7, 2024
Thanks for your review. We are happy you had a good experience booking online.
Reservation process was good and clear. No problems so far.
Date of experience: March 6, 2024
Thanks for your review of the booking process, Cynthia.
I'm pleased with the service. I just wish there were more room options.
I guess I didn't realize that was the hotels site to book. I really like the hotel as I recently stayed there with my son. I will have at least 3 more stays in the coming months due to medical issues 🙃
Date of experience: March 6, 2024
Thank you for booking with us, Maryanne. We are happy you had a good experience!
Been staying with you guys for a number of years. Looking forward to it.
Date of experience: March 7, 2024
Thanks for booking with us, Dane. We hope you enjoy your stay!
Received confirmation within approximately a minute
Ended up on site by accident but happy with result
Date of experience: March 7, 2024
Thanks for your review, Lorraine! That’s great you received your confirmation in a timely manner!
The hotel reservations were made quickly and easily.
Date of experience: March 6, 2024
Thanks for your review, Melanie. We want our customers to have a quick and enjoyable booking experience.
No issues navigating - great overview and Photo's - Follow-ip was immediate
Date of experience: March 7, 2024
Thanks for your review, Jay. We are happy you had a good experience using our website.
Was able to book reservation without any problems.
Needed to book pretty quick as time was short.
Date of experience: March 7, 2024
Thanks for your review, Victoria! We love first-time customers!
The site was very easy to use and booking was fast.
Its just what came up.
Date of experience: March 6, 2024
Thanks for your review, Scott. We are happy you had a good experience using our website.
It was clean with good beds. Easy to get to.
Basically needed a place to sleep and clean up
Date of experience: March 5, 2024
Thanks for booking with us, Francis!
Made this reservation online and it was very easy to make and received confirmation right away
Reservation counter was associated with the hotel I wanted to stay and the price of the room was reasonable
Date of experience: February 26, 2024
Thanks for your review, Carolyn. We are happy you had a good experience booking online.
It popped up on my computer
Date of experience: April 7, 2022
August 27,2020 our power went out due to the overload from Hurricane Laura in Louisianna. We called this number thinking it was the '800' number to the hotel. I explained our situation and told them we only wanted a room for 1 night, clean with electricity. We arrived, checked in went to the room. NO ELECTRICITY, BED UNMADE, SMELLED LIKE SMOKE. We thought someone was still in the bed since we couldn't see. We immediately went back to the front desk and Tasha, the hotel clerk said she would gladly refund our money just to contact the 3rd party that we booked the reservation with. I've tried calling at least 5 times a day for 2 weeks now. I get put on hold for 30 minutes or more (1 time for over an hour with no answer). I WANT MY MONEY!
Date of experience: September 9, 2020
Thanks for bringing this to our attention, Melanie D. I will share this feedback with our team so we can look into this. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thank you for your review, Kathy. We are happy the booking process was easy!