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Reservation Counter has a rating of 4.5 stars from 4,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,584 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
This was my first time using this service and it was perfect!
The site I was booking my room through uses this system, which I think is fabulous!
I am attending a birthday celebration in a few weeks.
Date of experience: February 25, 2024
Very easy to navigate and select from the options you need to complete your booking!
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Date of experience: February 19, 2024
Thanks for your review, Elizabeth. We are happy you had a good experience using our website.
Quick, pleasant, unproblematic
Easy to accomplish my booking.
Date of experience: February 25, 2024
Thanks for your review, Linda. We are happy you had a good experience booking online.
Site allowed user easy access to available rooms along with pictures of what room includes
First thing that popped up when I typed in desired address
Date of experience: February 26, 2024
Thanks for your review, Sheila. We are happy you had a good experience using our website.
Great service. Great. Great service. Great Service
Date of experience: February 26, 2024
Thanks for booking with us, Byron. We hope you enjoy your stay!
This was too easy. LOVE IT. Would use the reservation Counter in a heartbeat!
I am a Hilton member and it makes it easier to go through the Reservation Counter. I was NOT asked for my Hilton # - assume I can do that at check in?
Date of experience: February 26, 2024
Thanks for your review, Joanne. We are happy the booking process was easy! You may want to speak with the hotel staff about your member number when you check-in. While our company provides the best available rates, we aren't involved with hotel reward programs.
I prefer to speak with someone who knows about hotel reservations.
Date of experience: February 26, 2024
Thanks for booking with us, Karen. We hope you enjoy your stay!
Awesome the experience was easy and simple. I will definitely use again
Date of experience: February 26, 2024
Thank you for your review, Tavius. We want you to have the best experience possible booking with us!
No problem in the process. Everything was smooth and easy.
For the stay for a conference
Date of experience: February 25, 2024
Thank you for your review, Xin. We are happy the booking process was easy!
I was good except for all the extra
Questions I need to answer
I did not choose the reservation counter. Did reservation on line
Date of experience: February 22, 2024
Thanks for your review and feedback, Robert.
There is a bit too much advertisement... I got confused a few times
Needed a flight
Needed to fly
Date of experience: February 23, 2024
Thanks for your review and feedback, Carol.
Booking was easy but I did not receive a spa room as was noted in the reservation.
Google search
Date of experience: February 10, 2024
Thank you for your review, James. We are happy the booking process was easy! I will look into this further. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Very convenient and easy to book. I don't have a lot of time and this made it convenient
Date of experience: February 23, 2024
Thank you for your review, Ruth. We are happy the booking process was easy!
Overall Great experience, Reservation attendant was very helpful and friendly.
No special reason, just use to calling
Needed a room for the weekend
Date of experience: February 25, 2024
Thank you for your review, James. We want you to have the best experience possible booking with us!
Date of experience: January 18, 2022
Immediate response; was not aware of tax information and other charges. Being an Iga. MEMBER
Fastest and easy way to book
Better than telephone
Date of experience: February 24, 2024
Thanks for booking with us, William!
It was easy to check availability and book the room.
Date of experience: February 25, 2024
Thanks for your review, David. We are happy our website was easy to use!
I booked on line so it was easy. Silly to ask for a review for self service
Date of experience: February 8, 2024
Julie, thank you for your review and taking time to rate your online experience. We are happy the booking process was easy!
I clicked the button, filled out the form, and got a reservation. Wow?
Date of experience: February 21, 2024
Thanks for booking with us, Daniel!
A little early to be doing surveys. No problem reserving a room for a month from now
First on the list of recommended hotels near Jack's old south cooking school
Date of experience: February 23, 2024
Thank you for your review, William. We are happy the booking process was easy!
I can do a better description once I check into my hotel
Wanted to try it.
I needed a hotel to stay at on my trip
Date of experience: February 22, 2024
Thanks for booking with us, Jeanie. We hope you enjoy your stay!
Everything was there and explained so that it was easy to use
Seemed easy to use
It was there so I decided to try it
Date of experience: February 22, 2024
Thanks for your review, Christine. We are happy our website was easy to use!
Promised a refund if we didn't like the cleanliness/safety of our hotel. They lied refused to refund
Products used:
They said they would give us 2 hrs to cancel due to not seeing the property. Per the company we were on a recorded line. It was dirty, loud, did not feel safe. When we called right back they stated no refunds, refused to help. Lost $153.62
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 6, 2022
I'm sorry to read about your experience, Kristine. Thanks for your review. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. Often, the bookings are nonrefundable to lock in a special rate. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com.
Clean, beautiful area, we love it here.we come as often as we can.
Date of experience: February 23, 2024
Thanks for booking with us, Melissa. We hope you enjoy your stay!
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thanks for your review, Karen. We love first-time customers! That's great you had a good experience booking with us. Enjoy your stay and the birthday celebration!