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Reservation Counter has a rating of 4.5 stars from 4,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,584 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
I haven't checked into the room yet so I don't even know if the hotel will honor my reservation
Came up on search
I know where I wanted to stay
Date of experience: February 20, 2024
I successfully made a reservation on line at a service that was mandated for my use.
I didn't choose Reservation Counter; it was mandated that I use it apparently.
I didn't Choose the products.
Date of experience: February 12, 2024
Thanks for your review, George. We are happy you had a good experience booking online.
Quick and easy we stayed there about year ago and everything was perfect nice people
Stayed here one year ago and was very good
Date of experience: February 16, 2024
Thanks for booking with us, Tim. We hope you enjoy your stay!
Good and very good and exceptionally good, I am so freaking happy.
Date of experience: February 24, 2024
Thank you for your review, Jeffrey. We want you to have the best experience possible booking with us!
I had a nice experience using the website thank you
Date of experience: February 23, 2024
You're welcome! Thanks for booking with us, Carrie!
Horrible will not answer phone or call me back absolutely the worst
Said would call back and never receive call back tgen when called this afternoon it said press one and we will hold your place in lock ne and call me back and immediately got call back and was again put on hold for 39+ minutes till I hung up
Did mot realize I was using this system thought I was booking thru hotel…. No one answers or calls back very frustrating
By accident
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 23, 2024
We're sorry about your experience, Barbara. We want our customers to have the best experience possible when booking travel with us. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Date of experience: February 20, 2024
When booking a hotel, make sure you are aware of the service fee and evaluate whether cheaper to book directly with hotel
Only by mistake. Awful choice
* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 30, 2022
Thank you for your review and sharing your experience. Like many booking agencies, we charge a service fee to be able to provide 24/7 customer support. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Very efficient and easy! I will use this service every time I need to book a hotel online.
Date of experience: February 3, 2024
Thanks for booking with us, Nicole! We look forward to your next visit.
The site is very easy to use.very courtesy. The staff were professional.
I have to be at the Alzheimer's Building on Tuesday early morning
Date of experience: February 22, 2024
Thanks for your review, Steven. We are happy you had a good experience using our website.
Easy to book and showed prices clear as day and made sure you get confirmed
Date of experience: February 15, 2024
Thank you for your review, Edgar. We are happy the booking process was easy and helpful!
So far so good. I didn't have any problems. Hopefully when I check into the hotel all will be good.
Date of experience: February 21, 2024
Thank you for your review, Barbara. We are happy you had a good experience!
If you want to be helpful then don't mandate that people perform for you. (number of characters)
Date of experience: February 7, 2024
Thanks for booking with us, David!
Easy to schedule and navigate your website. I was given several types of rooms to choose from.
//////we like Hampton inn and suites
Date of experience: February 6, 2024
Thanks for your review, Cynthia. We are happy you had a good experience using our website.
Didn't have any problems booking my trip. Seamless and easy experience.
Recommended
Date of experience: February 22, 2024
Thank you for your review, Justin. We are happy the booking process was easy!
The experience was good. Fast and easy transaction
To book anniversary trip
Date of experience: February 22, 2024
Thank you for your review, Cheryll. We want you to have the best experience possible booking with us!
Good prices and easy-to-use. I didn't know kw about this service.
Found it by chance
Date of experience: February 22, 2024
Thank you for your review, Aren. We are happy the booking process was easy!
Check in with the automated receptionist was easy and quick.
Date of experience: February 23, 2024
Thanks for booking with us, Elizabeth!
It's just a click of a mouse and reservations is settled
To make sure I’m reserving the right place
Business trip
Date of experience: February 22, 2024
Thank you for your review, Christian. We are happy the booking process was easy!
So far so good just as long as I have a room come in april
Date of experience: February 21, 2024
Thanks for booking with us, Frank. We hope you enjoy your stay!
Unwilling to help me resolve a click mistake and are in theory stealing my money. I called within 5 mins of booking and they would not help me. DO NOT BOOK WITH THEM.
Tip for consumers:
DO NOT DO BUSINESS WITH THEM.
Date of experience: April 3, 2021
Thanks for bringing this to our attention, Mike F. I will share this feedback with our team so we can look into this. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com
This so unpleasant experience! My friend recommend me using those website but rn i will not using it anymore!
Tip for consumers:
go use expedia more better
Products used:
Hotels and expedia
Date of experience: July 25, 2022
Thank you for your review and sharing your experience. We will pass this feedback along to our development team. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
The booking was wonderful and Mona Harrell was very helpful and patient
Date of experience: February 21, 2024
Thanks for booking with us, Timothy. We hope you enjoy your stay!
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thanks for booking with us, Edward. We hope you enjoy your stay!