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Reservation Counter has a rating of 4.5 stars from 4,456 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,569 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
There is a $15 fee for this service which I was not aware of
Date of experience: August 31, 2023
Online booking is simple and efficient! Very easy!
Date of experience: August 25, 2023
Thank you for your review, John. We are happy the booking process was easy!
Quick and easy quick and easy quick and easy quick and easy quick and easy quick and easy
Date of experience: August 26, 2023
Thank you for your review, Keith! We hope all of our customers have a QUICK and EASY booking experience!
They followed up to be sure I received confirmation of my reservation.
Date of experience: August 25, 2023
Thank you for your review, Dennis. We are happy the booking process was easy, and you received your confirmation!
I've been staying here for years….love it! Feels like home
Date of experience: August 24, 2023
Thanks for your review, Sheila! We hope you enjoy your stay!
Pleasant experience. The website was easy to navigate.
Date of experience: August 28, 2023
Thanks for your review, John. We are happy you had a good experience using our website.
I am not a computer person and this sight was easy to work with.
Date of experience: August 28, 2023
Thanks for your review, Merle. We are happy you had a good experience using our website.
I am not a computer person and this sight was easy to work with.
Date of experience: August 28, 2023
Thanks for your review, Merle. We are happy you had a good experience using our website.
Very easy to get it done. We will see how effective when the trip is completed.
My regular site was booked.
Date of experience: August 26, 2023
Thank you for your review, Tommy. We are happy the booking process was easy!
This doesn't make sense to me. I just want my booking confirmed
Date of experience: August 25, 2023
Thanks for your review, Gregory. You should've received an email confirmation after booking your hotel room.
Very easy to follow on line. Liked the pictures and descriptions.
Recommended
Date of experience: August 20, 2023
Thanks for your review, Pam. We are happy you had a good experience using our website.
Would like that the display box for opinions to wait until reservation is completed
Did I have a choose, box pop up first to place dates.
Date of experience: August 23, 2023
Thanks for your review and feedback, Annette.
Positive; Nikki Lewis provided excellence through her communications and customer service.
Date of experience: August 24, 2023
Thanks for your review, Sandra. We love providing excellent service to our customers.
The reservation process was easy and straightforward.
Date of experience: August 23, 2023
Thank you for your review, Heather. We are happy the booking process was easy!
Very convenient process, we will use the service each and every time
Prior experience
Date of experience: August 15, 2023
Thanks for your review, Warren!
Amazing time my stay in the hotel with al resources availability
Work necessarie
Date of experience: August 16, 2023
Thanks for your review, Marcelo!
Have stayed before. Love the family room with 3 queen beds.
Because I'm out of town and coming for a funeral
Date of experience: August 16, 2023
Thanks for your review, Gayla! We hope you enjoy your stay!
It was easy and quick- very convenient way to make a reservation
I've stayed at Holiday Inn many times
Date of experience: August 12, 2023
Thank you for your review, Mathiesen. We are happy the booking process was easy!
El proceso fue muy rápido y la página del hotel es muy entendible
Lo eligiria por el proceso rápido
Date of experience: April 20, 2024
Gracias por reservar con nosotros, Mariela.
Fast fast fast fast fast fast fast fast fast fast fast fast fast fsast fastfast…………………………
Date of experience: April 22, 2024
Thank you for your review, Wayne. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Good *******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******1111
Needed a hotel
Date of experience: June 17, 2024
Thank you for taking the time to review us and provide feedback, David. Your insights are incredibly valuable and greatly appreciated.
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thanks for your review and feedback, William. Like many booking agencies, we charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available any time you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager