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Reservation Counter has a rating of 4.5 stars from 4,456 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
48,572 reviews
Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.
Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!
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Date of experience: May 25, 2024
Thanks for your review, William. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
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* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 21, 2024
Thanks for your review, Caleb. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
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Date of experience: May 18, 2024
Thank you for taking the time to leave us a review, Cynthia. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
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Date of experience: April 22, 2024
John, we truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
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Date of experience: February 22, 2024
Thanks for booking with us, Brad. We hope you enjoy your stay!
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Date of experience: May 4, 2024
Thank you for taking the time to leave us a review, William! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
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Date of experience: April 10, 2024
Thanks for your review, Richard. Please let us know how we can improve and make things better. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
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Date of experience: April 26, 2024
Thank you for leaving a 5-star rating, Justin! Your positive feedback is greatly appreciated, and it motivates us to continue providing the best service possible. We look forward to your next booking with us!
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Date of experience: April 19, 2024
Thank you for leaving a 5-star rating, Anne! Your positive feedback is greatly appreciated, and it motivates us to continue providing the best service possible. We look forward to your next booking with us!
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Date of experience: April 18, 2024
Thank you for leaving a 5-star rating, Brandon! Your positive feedback is greatly appreciated, and it motivates us to continue providing the best service possible. We look forward to serving you again in the future!
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Date of experience: April 18, 2024
Thank you for leaving a 5-star rating, Joanna! Your positive feedback is greatly appreciated, and it motivates us to continue providing the best service possible. We look forward to serving you again in the future!
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Date of experience: March 25, 2024
Thank you for your review, Michael. We are happy the booking process was easy!
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Date of experience: April 13, 2024
Thanks for your review, Maryanne. Please let us know how we can make your experience even better. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
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Date of experience: April 13, 2024
Thank you for your review, Robert. We are happy you had a good experience!
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thanks for your review, Nigel. We truly appreciate your business and are grateful that you decided to book with us.