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    Reservation Counter

Reservation Counter

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Overview

Reservation Counter has a rating of 4.5 stars from 4,455 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process, and book online. Reservation Counter ranks 5th among Hotels sites.

  • Quality
    2689

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 90.8%
Positive
3,621
Neutral
156
Negative
213
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48,564 reviews

26
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How would you rate Reservation Counter?
Top Positive Review

“Easy and convenient to book room”

James S.
11/29/24

Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.

Date of experience: 11/19/24
See positive reviews
Top Critical Review

“Avoid this site!”

Dale G.
9/19/24

Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!

Date of experience: 9/9/24
See critical reviews

Reviews (4,455)

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Reviews that mention popular keywords

reservation counter (230) reservation process (73) credit card (73) booking process (42) customer service (95) web site (42) booking experience (46) hotel room (50)
Thumbnail of user daleg435
Canada
1 review
4 helpful votes
  • Send Message
September 19th, 2024
Verified purchase
• Updated review

Simple and quick but I was not explicitly and separately notified that there is a ridiculous service fee on top of the hotel cost...my error for not reading all lines...will NEVER use this site again!

Reason I chose this business:

Default link to this site after a search

Date of experience: September 9, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for taking the time to review us and provide feedback, Dale. Your insights are incredibly valuable and greatly appreciated. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. The service fee is presented on the checkout page of our website with the rate and taxes and fees. We apologize if this was not apparent to you. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.

Simple and quick
September 19th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Default site for hotel

Date of experience: September 9, 2024

Thumbnail of user renak52
Arizona
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

Um, guess I'll be more careful from now on. To use this site there is a fee. Room was already a big expensive which would have been okay. But it certainly got a lot more expensive. Will be letting everyone know to watch for this when they are on line and not make my mistake.

Reason I chose this business:

I didn't think I had. I was fairly certain I was on the hotel chains website. My mistake.

Date of experience: November 8, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review and feedback, Rena. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.

Thumbnail of user jamess14223
Indiana
1 review
0 helpful votes
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November 29th, 2024
Verified purchase

Very clear website, it took less then five minutes to reserve a room. My wife and I are visiting a friend in New Jersey and have never spent time in the Meadows. Two for one trip, Hilton looks like a great place for a get away weekend.

Reason I chose this business:

Went directly to website, did not notice the name

Date of experience: November 19, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for taking the time to leave us a review, James. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us! Enjoy your stay!

Thumbnail of user sandrat2729
Florida
1 review
0 helpful votes
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December 3rd, 2024
Verified purchase

Seamless at every encounter;. Scooter for my dad was brought to registration where it was waiting. I booked two rooms the front desk registration agent was patient beyond belief in helping process every aspect.

Date of experience: November 23, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for taking the time to share your review with us, Sandra. We always strive to consistently deliver outstanding service and support to all our customers, and it's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.

Thumbnail of user merlapharoahq
New York
2 reviews
1 helpful vote
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September 20th, 2024
Verified purchase

Better than Expedia. Expedia's operators totally ignored my statement about being hearing impaired. I could not catch all she was saying. Then I got an email telling me my room was going to be $574 for one night in Saranac Lake.

Date of experience: September 10, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!

Thumbnail of user elizabethp3581
Virginia
1 review
0 helpful votes
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December 4th, 2024
Verified purchase

I had a questions...and it would have been nice to speak with someone. It was Sun evening, but I had also looked into making my reservation on Sat., the day before. Because I am booking for Christmas Eve, I wanted to know if the restaurant would be open. But I will need to call tomorrow, on Monday.

Reason I chose this business:

Because there was no one at the hotel to speak with on Sunday.

Date of experience: November 24, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Elizabeth. We have live agents available 24/7! Please feel free to contact us at 800-434-0564 if you need assistance.

Thumbnail of user rogerc1107
New York
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

We are planning to attend a wedding party on 11/2. Atlanta is new to us, so we are staying here based on family recommendation. The only questions I have is with being offered a discount for AARP new membership but nothing about existing members, little information about tourist destinations and any issues with early check-in as our flight arrives early.

Reason I chose this business:

It was available for the hotel we selected.

Date of experience: August 19, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for taking the time to review us and provide feedback, Roger. Your insights are incredibly valuable and greatly appreciated. Some hotel reservations have discounted rates for AARP members. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available. If you would like an early check-in, please feel free to contact us at support@reservationcounter.com with your request. You also may contact the hotel directly.

Thumbnail of user haroldh1247
Iowa
1 review
0 helpful votes
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November 4th, 2024
Verified purchase

I found the site itself easy to use, but I realized after completing the online reservation and later reviewing my confirmation that I must have failed to click on the buttons for veteran and senior discounts. Not sure if it is too late to correct that after confirming the reservation.

Reason I chose this business:

I tried to use the Wyndam Rewards site to see if I had enough points but had trouble navigating the site and gave up.

Date of experience: October 25, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Harold. Some hotel reservations have discounted rates. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available. You may want to speak with the hotel staff about your member number when you check-in. Our company is not involved with hotel reward programs. You may also contact our escalations team at support@reservationcounter.com for assistance.

Thumbnail of user darrela27
Idaho
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

Our reservations at Eagle's Nest Motel in Priest River, ID were completed very promptly and with much satisfaction. We are retired in our 80's and greatly appreciate these accommodation arrangements and confirmations. Our trip is to honor my Uncle who is celebrating his 99th birthday this weekend. Thanks, Darrel & Lois Anderson

Reason I chose this business:

We chose Reservationcounter.com because they appeared to be the choice that appeared with Eagles Nest Motel when we first decided to stay locally at Priest River. Thank you for your great help with accommodating our requests.

Date of experience: October 8, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for choosing to book with us, Darrel. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!

Thumbnail of user sh963
Canada
1 review
0 helpful votes
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November 26th, 2024
Verified purchase

Wasn't sure I had the correct site at first. Had to go back and forth and try other sites before I settled back with this one. Was really not sure I had booked the correct place when it came up with enhance your stay and book the executive king suite, I thought that was what I was booking all along so it was confusing. Didn't see anywhere where it said Canadian funds so I am hoping it doesn't come through as US funds, which would cost us more to stay. Confirmation I received seems what I booked so fingers crossed.

Reason I chose this business:

This site kept coming up when I tried to book directly on the hotel website so ended up going with it.

Date of experience: November 16, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review. We're sorry if there is any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency, and we book reservations for over 200,000 hotels worldwide. Our goal is to provide our customers with the best rates possible and a pleasant booking experience. Thanks for booking with us! If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.

Thumbnail of user lowellg24
Colorado
3 reviews
2 helpful votes
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October 13th, 2024
Verified purchase

I wasn't aware of your reservation service and I was lucky enough to come across it, and on a whim, entered my information to compare prices for an existing reservation I had made earlier today. Reservation counter saved me $110 over Hotels.com for a two-night stay.

Reason I chose this business:

You beat hotels.com price by $100 for a two night stay.

Date of experience: October 3, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for taking the time to leave us a review, Lowell! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!

Thumbnail of user sonyag171
Pennsylvania
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

My husband went on to the hotel website to look at the room while I had booking in progress, and the hotel website informed him that there were no rooms available, as I had started the booking process. What a nice feature, to have a hold on the room so that you don't get to check out only to find that someone has swooped in and booked the room out from under you

Reason I chose this business:

Default booking method for Nittany Lion Inn

Date of experience: September 30, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for taking the time to leave us a review, Sonya. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!

Thumbnail of user paulh4000
South Carolina
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

I booked the reservation and then tried to call the hotel for more information regarding transportation to/from the airport and to/from the port. I got 3 different phone numbers from the website listings. When I called they told me that the number was for reservations only and I should call the hotel directly. BUT there was no number for the hotel! I am still trying to contact the hotel.

Reason I chose this business:

That was the only choice I had if I wanted to go directly through the hotel.

Date of experience: October 3, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review and sharing your experience, Paul. We apologize you had trouble getting the information you needed. I will follow up with you in a private message. If helpful, please feel free to contact the escalations team at support@reservationcounter.com.
--Rachael, Review Manager

Thumbnail of user irvingr58
Florida
1 review
0 helpful votes
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December 17th, 2024
Verified purchase

Easy to do, and I went to the hotel to make sure I got what I wanted was booked and confirmed… and, sure enough, it was! Too many times (not through you) I get to check in, and they do not have my reservation; thankfully, not today!

Reason I chose this business:

Seems to be most reliable info. On availability of rooms.

Date of experience: December 7, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for taking the time to leave us a review, Irving! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!

Thumbnail of user helaynel1
Illinois
1 review
0 helpful votes
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December 6th, 2024
Verified purchase

I booked with what I thought was the hotel but was rerouted to reservation counter.com. The Hotel website said one cancellation date but this confirmation said another. It has taken me over 2 hours to get a cancellation and have contacted my credit card as well. While they were nice on the phone, I am disturbed by the reroute of the reservation. The hotel claims they know nothing of this site. Watch your bookings carefully.

Reason I chose this business:

It is what is online

Date of experience: December 5, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for taking the time to leave a review, Helayne. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!

Thumbnail of user seant632
California
1 review
0 helpful votes
  • Send Message
September 18th, 2024
Verified purchase

Please tell us about your overall experience with Reservation Counter:

Note - This feedback will be published on Reservation Counter's Sitejabber review page to help future customers make better decisions. Please be respectful and follow the review guidelines.

Reason I chose this business:

My first time!

Date of experience: September 8, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for leaving a 5-star rating, Sean! We look forward to your next booking with us!

Thumbnail of user tonyt1929
West Virginia
1 review
0 helpful votes
  • Send Message
December 13th, 2024
Verified purchase

Nothing else to follow -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Reason I chose this business:

Hotel link took me to your sight

Date of experience: December 3, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for leaving a 5-star rating, Tony! We look forward to your next booking with us!

Thumbnail of user mylest22
Texas
1 review
0 helpful votes
  • Send Message
September 6th, 2024
Verified purchase

I was very satisfied with my booking experience with Reservation Counter. Simple and straightforward, I navigated through easily and completed the booking in just a few minutes. And equally as important, I got a great rate. Count me as a satisfied customer.

Reason I chose this business:

Found it as I was looking to book a hotel in Las Vegas. Glad I did.

Date of experience: August 27, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for taking the time to leave us a review, Myles! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!

Thumbnail of user thomasb5063
Indiana
1 review
0 helpful votes
  • Send Message
September 6th, 2024
Verified purchase

Questioning of the availability of a lower rate King Room only to be to be rejected at the time of payment "occurred during my logon" that the rooms were all sold out exactly at that time.
I had to start over at a higher room rate!

Reason I chose this business:

As a Hilton member I was logged on to the Hilton website as it was only one available. Sounds like a dumb question from the host asking why I chose the system that automatically becomes available,

Date of experience: August 27, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Thomas. To provide our customers with accurate pricing we request that hotels send us the current rates available for their rooms at regular intervals. Our rates are constantly changing and can be lower or higher depending on when the room is booked. Occasionally, due to the dynamic nature of hotel room rates, the lower rates may sell out quicker on occasion. We apologize for any inconvenience. If you need any help with your reservation, you may contact our escalations team at support@reservationcounter.com.

Thumbnail of user jilld610
Florida
1 review
1 helpful vote
  • Send Message
September 4th, 2024
Verified purchase

In searching for a room for a weekend a year away, we were able to find what felt like a needle in a haystack. Once we made it to their site, we found a room, booked it and that was it!
Easy to get around on the site.

Reason I chose this business:

We needed a room and it was available.

Date of experience: August 25, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for taking the time to leave us a review, Jill. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!

Thumbnail of user maxinel66
Kentucky
2 reviews
0 helpful votes
  • Send Message
August 16th, 2024
Verified purchase

I booked with ease and y'all were very quick on sending the confirmation which was good 👍 because when I had previously booked with some one else, I never received a confirmation, and when I called to make sure that I had a reservation I was told they didn't see anything, it caused me to have 2 reservations. I appreciate the quickness! Thank you!

Date of experience: August 6, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

You're welcome, Maxine. Thank you for leaving us a review! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!

Thumbnail of user ronaldm1727
Utah
2 reviews
0 helpful votes
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December 7th, 2024
Verified purchase

Logged on, filled out the info, processed the info.I will say this is stupid making me enter 50 characters. I wrote a quick succinct review because of time constraints.

Date of experience: November 27, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for taking the time to review us and provide feedback, Ronald. Your insights are incredibly valuable and greatly appreciated.

Thumbnail of user tobyj84
Florida
1 review
0 helpful votes
  • Send Message
August 20th, 2024
Verified purchase

Thank you. I already did this rating on the site. You asked me to click on the options if I received, didnt receive a confirmation email. Not wanting to be rude I clicked on the option that I received my email. I dont mind rating as feedback but too much gets people annoyed.

Date of experience: August 10, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for taking the time to review us and provide feedback, Toby. Your insights are incredibly valuable and greatly appreciated.

Thumbnail of user frankp1673
Arizona
1 review
0 helpful votes
  • Send Message
October 4th, 2024
Verified purchase

After looking at several Hotels on line, I decided on Doubletree by Hilton. I knew that after driving into Philadelphia that day and having an early morning flight the next day I wanted a good hotel with food and a sports bar. I knew the AZ Cardinals were playing Monday Night Football and being from AZ I had to watch the game.

Date of experience: September 24, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for choosing to book with us, Frank. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!

Thumbnail of user amberc1041
Texas
1 review
0 helpful votes
  • Send Message
August 4th, 2024
Verified purchase

It is easy and convenient to stay here, as it is close to the airport and there is a free shuttle to the airport that runs every 30 minutes. The hotel is clean and the employees are so helpful and very nice. It has a nice restaurant and bar. Also, on most floors you can view planes taking off all day long, rather from your room or the elevator bay. Overall, a must stay. We will be back every year.

Reason I chose this business:

Once again, we are going on a trip flying out of IAH and there is no better, more convenient place to stay than the Sheraton North Houston!

Date of experience: July 25, 2024

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Amber. We truly appreciate your business and are grateful that you decided to book with us.

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From the business

We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.

Company Representative

Thumbnail of user rachaelf70
Rachael F.
Typically responds within 4 days

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