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Restaurant.com Reviews Summary
The company has garnered significant negative feedback, primarily centered around customer service failures and issues with account management. Many customers report lost funds and unresponsive support, leading to sentiments of being scammed. Additionally, the limited and outdated restaurant options have contributed to dissatisfaction, as customers frequently encounter closed establishments. While a few positive experiences are implied regarding the product concept, the overwhelming sentiment reflects frustration and distrust. To improve its reputation, the company must enhance communication, streamline account management, and ensure accurate listings of participating restaurants.
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Good luck trying to find a place to use these stupid things.
I do love the way that places try and offer these stupid certificates to you like $100 of dining! When it's impossible to find a place nearby to use them. If you DO want to compromise and eat some place you don't, you're basically getting $10-$15 off a meal assuming you spend $30+ on it.
Total scam. The business close or will not accept the certificates. There is no way to contact for help, all you get are standard Response messages that do not help... nothing but a rip off.
I got a Restaurant.com certificate as a reward for a program some years ago. It was $25, and I used it. (Had to spend $50 to do so.) Thought it was a great deal.
I purchased $100 worth of Restaurant.com certificates later, I used $10, and the rest disappeared. No response. It's a scam
This is a scammer my biz never signed up for this con job design setup sad to tell customer they got scammed, this site is like a Dem full of lies like the Clinton news Network
I called and order 12 $50 gift cards for a party. I planned to give these away as gifts. I ordered these cards on a Monday afternoon. I asked if they can ship it to me overnight and I will gladly pay for the shipping. They said NO. They said they only ship out UPS second or third day. Figuring that I would get still get these by Friday, I said that is fine. After my order was processed, I asked for a UPS tracking number. The rep said she does not have it and will gladly email it to me by the end of the day. No email. The next day I called and asked for a tracking number, again none was provided. Nothing arrived by UPS as of late Friday afternoon. The cards are now useless to me since tonight is the event. I called restaurant.com once again but TWICE the automated machine hung up on me. On my third try I spoke to someone about my issue and then was left on hold for over twenty minutes. I give up! I will never ever use this company again! I have been in retail shipping for many many years! There is always a tracking number when a package is shipped. The fact that they cannot provide the tracking number to me is quite odd. I will be contacting my credit card company to have the charges reversed and will be reporting this company as FRAUD.
So many places do not accept these anymore. I had MANY for $20. I used a bunch for $10-15 certificates, leaving the balances on each at $5.
Well, they will not combine the TEN $5 CARDS I have, so I now need to purchase a flock of small ones (not worth it).
Six emails later, they STILL will not combine these unusable certificates.
DONT BUY GIFT VOUCHER FOR ANYTHING ITS A SCAM (ITS DOSENT WORK)YOU CANT USE IT ALL. I BOUGHT HOTEL TRAVEL GIFT VOUCHER FOR $100 FOR $60 YOU CANT USE IT ITS PER HOTELS HOW MUCH DISCOUNT THEY WANT TO GIVE YOU MAX THEY WILL GIVE YOU $5 YOU CAN GET MORE THEN TAHT ANYWHERE NOW ADAYS YOU CANT USE YOUR VOUCHER AT ALL ITS JUST AS SCAM
I live in a suburb very close to the Chicago city limits. There should be lots of options but there are not. There are no restaurants near me, or they are either out of business, will not accept the coupons or the minimum purchase is so high it's not worth it. I wish I could give this a negative review.
I ordered 2 certificates for a restauant in Hudson MA. The restaurant stopped taking the certificates. There were no other decent restaurants that took these certificates. Restaurant.com would not refund my $
We bought coupons for one of our favorite restaurants. Went for dinner the other night and the restaurant's doors were closed. Called restaurants.con and they won't refund our money only give a credit. My problem is that I informed them the restaurant went out of business but they still continue to sell coupons for the closed restaurant. They should not be allowed to sell them - false advertising
Bought a few 5 dollars food coupons with Sunly. Can only use 1 every month and must purchase at least 10 dollars. 99% item are under 10 dollars so you must buy 2! It is NOT a saving. It is a scam but legit!
You go out to dinner with friends. Separate tickets. Both couples have a 25.00 restaurant.com coupon. You order an appetizer, expensive meal, drinks and dessert. Have an extra drink, to find out with the tickets come that only one coupon can be used because you are sitting at the same table. That is the most asinine excuse I have ever heard. I will NEVER get another restaurant.com coupon EVER. This is BS. I would rate restaurant.com lower than a "1" if I could. Be sure to read the fine print!
I received a $25 gift card from work & "exchanged" it for 2 local gift cards. I changed my mind & wanted to use it for a different restaurant, but was unable to use my $25, only $10 or $15. Then, when I confirmed the exchange, I ended up having to pay out of pocket for the gift card. I contacted customer support & never heard back from them! Now, I am at a $25 loss and STILL have $25 credit I can't use!
My mom used her Verizon Up points for a free voucher for $25 of a $50 order at a local restaurant. Little did she know, the restaurant hadn't accepted the coupon/voucher for over two years, and they had called reps for the company about it many times! This company is a fraud and they continue to rip off all of us unknowing customers.
United Airlines offers a Restaurant.com diner's certificate as a way to extend the expiration of miles. I bought one several years ago for 500 miles. Am now looking into using it. But am finding out that I need to spend $50+ in order to use the $25. That was not my understanding when I first bought the certificate with miles. Apparently, I am not the only one having problems with this certificate. 81% of the reviews on Sitejabber.com gave Restaurant.com 1 star and called it a "scam".
I just spoke with MileagePlus customer service and got my 500 miles credited back to me which was the correct thing to do.
But shame on you, United Airlines, for continuing to offer such a scam product.
I was so embarrased when i showed my gift certificate from restaurant.com and the staff told me that they do not accept it and it's a fraud!
I just purchased dinning certificates and it did not show clearly in the restaurant restriction that cannot be use in the same visit but hiding in other place. Try to solve the issue calling them but they did not want to give me a refund; not like Groupon that you can cancel the transaction within a few minutes. Called up my credit card to dispute it.
Deals for good restaurants are somehow sold out when you try to exchange certificates of restaurants that no longer participate. Many participating restaurants are in sketchy areas or tourist traps.
I received a $50 voucher when I signed up for a BJ's membership. The site made it difficult to redeem, it took a lot of clicks and scrolling. It kept directing me to sign up for blue apron, harry's razors and a few other companies I have never heard of.
After I finally received the voucher it stated: Not valid Friday, Saturday and Sunday and not valid after 5 pm. The voucher was just a scheme to get you to sign up for other services and in the end it was useless because I was looking for place to eat on the week-ends!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members