Restaurant.comReviews 866

I have had my account since 2013 and still have around $200 worth of certificates that I can't seem to use. When I first got them, although it wasn't easy, I could use $50 worth of certificate in a place. Now you're lucky if you can find a place that will let you use $10 or $15. And then you'll probably find out the place is closed. If it's open then they no longer accept the certs or don't even know who the company is! In the last month I have tried over and over and run into these problems. Just tonight an owner said she never put her place with them and has tried desperately to get off the site but people keep coming in. The owner said last time she called to complain and get off the site, the customer service rep said, "but look at all the paying business we bring to you". Yeah, paying for her but not for the person trying to use the coupon who ends up paying full price. Like I ended up doing in Philadelphia and totally embarrassed in front of 8 family members that I wanted to treat out. Or last night when I spent an hour looking for a restaurant that shut down. And this was after I check it out on the web AND after checking out 3 other places where the interned said they were closed. I have spoken to them constantly and they just keep telling me to let them know if a place is closed. Tonight I told them it is THEIR responsibility, not mine and that since Covid they should contact all the restaurants and get a site that doesn't have 2 out of every 3 place shut down. DO NOT PURCHASE.

I received a $100 Restaurant.com gift card from Monster.com (a travel agent) for my recent purchase. I tried creating an account on Restaurant.com to redeem the amount. But no luck. Tried several times always it gives the attached error message. I called the customer care number several times always keeps us waiting for an executive and gets disconnected after 30mins stating "No executive available". I believe it's a fraud.Please be aware.

Purchased a bunch of certificates but can't use them anywhere within reason. Closest restaurant is a "deli" at about 1.5 hours away, but they may still decline it if I ever drive there. (Update 3/8/24, called the restaurant and they said they do not accept restaurant.com certificates). Years ago there were a few more participating restaurants. Now it's basically a scam. I wrote to the company restaurant.com multiple times but they do not respond and you can't call them. They are selling a product that can't get used and they know this, which is exactly why it's a scam. They misrepresent themselves to take advantage of people and should be fined and arrested.

No Customer Service Whatsoever! I waited on phone for 1 hour and finally hung up. I emailed them on 9/22. It is now 9/29 and I have NO Response from them at all. Horrible!

Rewind by decades is NOT affiliated with restaurant.com

We have emailed and called to have our information removed and here we are a year later. The website is a scam

Their "gift card" is 100% useless. The restaurants they list are out of date. They don't remove them if you tell them about it. NO RESTAURANT accepts their cards as far as I can tell. They can't transfer the restaurant.com gift card to be used on their specials either. DO NOT PURCHASE.

Also, their emails go nowhere. It has an autoreply saying to reply if you want an actual response. You will continue to get the same autoreply with no response.

I purchased a few gift certificates from the site and was not able to retrieve the certificates I purchased. I contacted customer service, replied with a canned response, and went nowhere. Sadly, I filed the dispute too late with Paypal; they denied my case. Buyer, be aware!

Nevr buy their certificates/coupons. They never work. Just a waste of money. When you ask for refund, they respond very late, name sake phone number, no one asnwers back.
They give excuses to refund the money. For my order numbers, they are making it up the price and refunding 40% of the money. When i tried to give the proof by logging in to the account, they wiped all the certificates i bought. Please dont do business with these guys.Scammers.

They still email me about offers, I have thousands of wasted dollars in certificates that cannot be used for those places. They are either out of biz or no longer take these. Customer service is non-existent. Even if you exchange the certificate for credit NO PLACE TAKES THEM ANYMORE BECAUSE THEY DON'T PAY THE RESTAURANT. STAY AWAY!

My advice is to stay away or take the time to really read the whole terms and conditions *if you find it worth it). Got a certificate as part of a purchase, only to find out that is not redeemable.

If I could leave a review with "zero" stars, I would. I've tried to redeem a card on three different browsers (Google Chrome, Safari, and Firefox) and not one of them worked correctly. I can't get off page 1 of 10. I can't even select a restaurant that's on page one. All I get is a "504" error page telling me it's taking too long to load. This company is total bull$#*! and a ripoff. Take your money and go have a good meal with it, because if you leave it in Restaurant.com's hands, you'll kiss it goodbye. /:-(

Got $200 in credit at Restarant.com while in Vegas. Been trying to use it for r 8 years. They send me an advertisement almost daily for a restaraunt that closed 4 years ago and has an active market in its place. I've informed Restaurant.com numerous times that the Bakery/restaurant they advertise and offer a discount to is a closed establishment. They couldn't care less apparently. You'll have to do your own investigation before purchasing a discount. Make sure the place is open and the discount is being honored. Honestly a lot of work for little benefit. Was a great product when we first got the credit. I wouldn't waste my time on it if I didn't have credit.

A good idea but poorly executed. Customer service is severely lacking - don't think you can talk to anyone and it takes weeks or months for a reply.
I purchased restaurant vouchers for vacation and the restaurant was closed. I've notified restaurant.com on 4-6 occasions and the restaurant is still showing as an option (permanently closed). But I get to exchange my voucher... I won't make this mistake again. So much for their concern to make the experience good for us clients.

This site has gone downhill. They sent me an email today stating 7-3-23 that Country Skillet coupons restocked. Well, I was there 2 weeks ago and they no longer accept Resturant.com coupons. They are also selling for Your Time Café in West Unity Ohio and that restaurant has been closed for 6 months now. This sight has become a rip off

I received a gift card as reward at work!
I went to a restaurant for breakfast and there is a sign on their door that they fo not participate in restaurant.com. They requested to be removed 3 years ago and restaurant.com refuses!
So, I started calling restaurants and they all say the same thing! They requested to be removed and it never happened!
I contacted restaurant.com several times and was told they do a good job removing restaurants! That had to be a joke!
This is nothing nut a scam!

Placed an order from Restaurant.Com,a special purchase,for solar lights thru Fitgenix.Order # *******.Never got the lights,got charged,can't get a response from Fitgenix,and when I did,after 5 emails was told they were out of stock,yet I was charged!As you see Restaurant,Com reviews are terrible and Fitgenix are even worse!I put in a dispute with my bank charge and will never deal with these companies aagain

They offer "gift cards" to restaurant that don't except them. And when you reach out for an exchange they disappear.

We own a restaurant and the previous owner listed the restaurant on this site. We have tried extensively to try and get in contact with someone to get the restaurant taken off the site, there is no one to reach! Multiple emails sent, Dms, twitter, phone calls. No exaggeration. We feel bad when customers come in and we tell them that we do not accept their certificates, but what else can we do. Scam