Restaurant.comReviews 866

Purchased a restaurant.com specials package that was to include theater tickets and a restaurant.com e gift card. Never received e gift card. Contacted 3 times by email with no response. Love how there is no phone number to contact customer service. Wont be ordering ever again.

Ordered two $15 gift certificates and paid a total of $12. Went to one of the listed restaurants for lunch with 3 other buddies. Good food; no problem having them accept the certificate. According to the rules you can only use one certificate per month, so will have to wait a month to go again. It is a bit of a clumsy system, but we did save a few $$. Printed the certificate on line as soon as I purchased it, which was a good feature.

It's a scam. The process works but you don't save any money. You must pay full price and the minimum purchase is double the coupon value. I ended up paying the same amount as I would have if I didn't use the coupon. The web site is complicated and not easy to redeem "certificates" to buy "vouchers" to print out, or display on your phone.

I had purchased Restaurant.com certificates many times through the years, but have found them not to be a reputable company in the last year especially when after purchasing certificates finding out the Restaurants do not participate in the program anymore when trying to redeem them. I contacted Restaurant.com by email for they do not provide a phone number staffed by a human being, instead receiving a generic response not even answering my questions. I feel totally SCAMMED for I had 4 pages on my account of unredeemed certificates 6 months ago and when I looked today over 80% of them are gone with them giving me no explanation of where they are! They are SCAMMERS! DO NOT PURCHASE CERTIFICATES!

This is horrible; they are making $ off of selling discount gift "referral" cards. The restaurant has hopes of increasing customer traffic. The recipient is inconvenienced with having to look for restaurants on the website. The restaurants all want you to spend 50% of the value of the gift "referral" card. In other words, mine was $100, and the restaurants want me to spend $50. A gift cad does not work that way. I should be able to choose where i want to go; or at least go where the gift card states and not be FORCED to spend any $$ if i don't want to.

Restaurant.com is full of phony baloney. The certificates are full of exceptions. You can get a $25 cert., but you must buy $50 in food. The restaurants that are in the system are terrible. One is NYC was dirty and too expensive for what it was, and I cancelled the cert. I am so unhappy with this organization that I wish I could get the $ returned to E-Rewards as I will never use these certificates. This company should be ashamed of their service.

I used restaurants.com to redeem points from another site, so I didn't actually put any money into them. If it wasn't for the fact that my points were stuck I probably wouldn't have used them at all. They do have most of their fine print listed before you purchase the certificates, but it's a little confusing. You can't use for than one certificate at a time, you have to spend a certain amount of money at the restaurant to use the certificate, and they aren't always available for the listed places. I bough two $10 certificates for pizza, but wanted saw I could exchange them if I wanted and I found a place I'd never been and wanted to try. That process was reasonable, but still a bit confusing and the customer service person was helpful enough. Apparently you have to enter new codes from the exchange to get the money back into your account. Anyways, I now had two $10 certificates to two different pizza places. I tried to use one this past weekend and it was mess. First, you can't use the online ordering method, which means asking a million questions over the phone about pizza prices and most of the online specials aren't available. But apparently that isn't a big deal because you can't use them on the specials at all. The certificate itself is a discount so it can't be applied to any other discounts. It does in fact say that in small print on the bottom of the certificate, though I'm not sure where it was listed before I purchased the certificate. But I was determined to use it and eventually, with the help of a couple dedicated employees I got something that I probably could have gotten for about the same price with their current specials. The boron line is these certificates aren't the same as gift cards. They're coupons. Restaurant.com is selling over priced coupons worn all of the restrictions of coupons and none of the ease of gift cards. Don't do it!

I'll never fall for any of their deals again. Got a $50 restaurant.com gift card for signing up with an electric company. Sounded like nice deal. Not! Turns out had to redeem for 2 $25 vouchers that could only be used one per month and after reading all fine print turned out you had to spend $50 to use one voucher. Restaurant was ok, but not somewhere we have been in the 25 years we have lived here and we won't go back due to the stupid voucher!

At this point, I might review this sight at "0" if I could. I have enjoyed some meals for a deal, but when I have had a problem, they are impossible to reach. I have literally spent an hour on hold as I needed to get my money back for spending $40 on a deceptive add for Hilton Hotel coupon that was supposed to be worth $500. When I purchased it, it would only give me a slight discount on a full rate room per visit. So this was a sad purchase that I am unable to use. I am still trying to get my money back but can't reach them online or by phone!

As a business owner I have delt with alot of businesses and there customer support. Restaurant.Com was by far the worse company to deal with and they do not understand business ethics.

My family and I recently visited Orange County Choppers cafe in Ny... the food was just ok... people that were seated at least 15 min before us were waiting at least for 10 min longer than we did for our food and we waited about half hr and only got burgers ( there were 4 of us) the food that was done waiting for pick up by the servers was sitting 15 min before being brought out to the tables and no heat lamps to keep it warm. The best thing was the dead bugs in the big round light right above our table. Nothing to brag about.

A bit confusing on how to use, it states:
$25 gift certificate -$10
Minimum purchase $50
No customer service appears available, there is a 1-800 number (although not on their website) and it is for Restaurant.com, however you will remain on hold and no one will ever talk to you. I am glad that I did not pay for this service as it seems like this would not be worth purchasing.
Only a few restaurants show up as available, one on my list closed the doors years ago. Not sure how many more years this company will be in business, doesn't seem to be good for either side of their customers (restaurants or patrons)

I purchased 2 gift cards from "restaurant.com" on Dec. 24,2013, one for my sister and family, and one for my brother and family. They were $100 gift cards for $40. I asked my siblings to let me know how it went, because I wanted to know if these would work. They mentioned nothing for a year, and finally I asked my sister what happened. She said that both tried to redeem them and couldn't. She said she tried 3 major cities in the Iowa-Minnesota area, and they couldn't find a restaurant that would take them. I've sent an email to them 2 days ago, a year later now, (12/15/14) and have not heard from them yet. After reading the reviews on SiteJabber, I would love, but don't expect a refund. It sure appears that this site is a scam for the unknowing person. I would not ever use their services again.

Follow up to review by Cass R. (on specials@ restaurant.com offering the Hotelandresortcard.com discounted e-gift certificates ($40.00 for $400.00 worth of e-gifts)

Hey wish I had read your review before I bought. It gets worse for me... I stupidly booked a hotel room thru them & they immediately charged my cc. I read & looked at the fine print on the page of my confirmation and it said it could be cancelled within 72 hours. I cancelled and after a few days my credit came thru on the cc BUT minus $25.00. Contacted HotelandResortCard & they referred me to their terms which said may charge a $25.00 fee. You would have thought that it would have been spelled out on the booking page wouldn't you. I too have requested a refund from specials@ restaurant.com but haven't heard back. So it looks like I may be out of $65.00! BTW, I was suppose to receive a $30 credit on booking by their standards but only received a discount of $18.72! HRAC indicated that the hotel charged the fee, I called & they looked@ my cancellation and said they did not charge a fee~ Totally bummed...

UPDATE: Since posting this morning regarding my experiences. I have had responses from someone at HotelandResortCard and another email from their supervisor indicating that they would be refunding the $25.00 fee in 4-6 weeks.

I wanted to update this site to let all know that they were willing to listen to problems/complaints and deserve a kutos in doing so. I appreciate their efforts in making me a satisified customer.

If I could give a -1 I would. I have been a member for a few years and due to travel, family obligations and other events have not been able to use certificates before they expire. I have so many times to exchange certificates and am so frustrated to constantly encounter "out of stock" notices. I have even logged on the day when a certificate has allegedly been restocked and none available... what kind of bate and switch company is this? This company sucks!

I bought a certificate for a local Chinese restaurant this afternoon. I printed the certificate and went to the restaurant immediately. There was a sign on the door: "We do not accept Restaurant.com certificates." I spoke with the cashier who said that they had vever authorized Restaurant.com to offer certificates. Looks like a scam to me.

My daughter purchased two expensive "orchestra" seats for a theatre show for my birthday. Tickets never arrived and then they said they would leave in will call despite their notice "no will call". Seemed shady at that point too. But the CSR just said we will have them for you at will call no problem. If you have any problems, please call this number. When we arrived at "will call" the tickets were not available. Happy Birthday! Wow you are sorry people for running a business like this. I hope TUTS cancels you from purchasing any ticket blocks of seats. This was sold under *******@Restaturant.com in Houston.
BTW... Hobby Center - TUTS was Awesome and we were accommodated. Can't say enough good about their CSR's.

Bought "$40 for a $400 Hotel and Resort eGift Card Featuring Hilton Hotels World Wide" from specials.restaurant.com.
When I tried using this gift card at hotelandresortcard.com to book my $400 hotel, they were charging for $45 from my gift card and rest all i have to pay from my credit card. It was feeling like being fooled and send email to restaurant.com to take gift card back and return my money.
They said they cant give my money back instead they give another gift card.

Big scam run by Special.restaurant.com and hotelandresortcard.com, I lost my $40.

Restaurant.com has NO customer service! I had two restaurant certificates that I tried to exchange and the credit appeared then disappeared bevore I cpuld exchange them for another restaurant and they are nowhere to be found. Basically the site stole $35.00 from
Me and I cannot get any help. I have sent numerous emails and I rceive the same automated response telling me how to redeen exchamges. I already k ow now to redeem exchanges but they do no ho or their end. They stole my mo ey and have no i tention of refunding me. I will never purchase from this so called company again.