I ordered on Dec. 1 and the package still hasnt come and its Dec. 27th. The email I received said it would come in 8-15 business days. Then I emailed for a refund and they say they cant refund it yet because it has already shipped and they sent me a tracking link and its all Chinese characters! And I have paid USD for a package to come from China! They make it seem like an American site! What a scam
AWFUL...
Everything was shipped from Hong Kong and terrible, inferior quality. Chinese made and sizing. (all clearly labelled in Chinese and not English)
Shoes were NOT a standard size (I have never NOT fitted a 38/39 - I cannot stand in these 39's) and headpiece was a cheap replica of what was advertised on the site.
Be VERY careful, they have an AMAZING website but horrible cheap products arrive.
I am sending everything back BUT have to pay the shipping.
This represents as an American company but everything ships from Hong Kong and China:(
Their photos are off other sites representing higher quality and you get rubbish.
A big con...
Buyer beware!
I would give Retro-Stage a zero if I could. I have been waiting 68 days and counting for my order. It is impossible to talk to someone about this and if I knew it would be this long I would never have ordered from them. I feel like all I get is the run around. I would just really like my money back but they keep telling me to wait and be patient. Customer be ware do not order from them. Very unhappy!
Hi,
Thank you for your message.
Retro-stage never ever let any of our customers lose money on our site.
May I know your order number?
Once I find your order on our system, I will try my best to help you move on to the next step.
Any more requests, please kindly contact me via email address: service@retro-stage.com
Yours Sincerely,
Retro-stage Team
Ordered a dress and shawl to match in sale. Immediately recieved email stating stock was out but could I wait. I did wait. Eventually after a number of emails from me to them they posted the dress... late. The tracking information was not recognised by delivering company. I could see many other customers emails popping up on my feed... no privacy or security there. Thenter told the shawl is out of stock... but is still on sale on site with no indication that it's not available. I pointed this out and told actual and virtual stock are 2 different things. They have my money... I don't have the product and they're offering it to sell to more customers?
Antoinette,
Thank you for your order and so sorry to hear the problem.
Since I found nothing via your name, could you tell me your order number, Or could you please send me your name or the email address which you used to place your order so that we can check for you soon？
If there have any more request, please kindly contact me via email address: service@retro-stage.com
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours,
Bree
DO NOT BUY FROM THIS 'COMPANY'!
First and last time I buy anything from here. What you see online is not what you get in reality. When I received the dress it was cheap material and very itchy. I had such a problem from the get-go. First I placed an order then I got an email saying they were out so o would receive it about a week later. I told them I would be moving and needed them to send it to my new address. They still sent it to my old address so then it took even longer to receive the package. I emailed about my disappointment in the product and then I was told I had to buy the label and return it. Why should I shell out more money to return a pathetic dress? I think it's so wrong that companies expect you to pay for a return level because their product is a piece of trash! Very very disgusted.
Hi Katie,
Thank you for your order and so sorry to hear that.
About the change shipping address, we can not change anything after the parcel shipped out, please make sure to leave the correct shipping address when you place the order.
Retro-stage never let any of our customers lost money in our shop.
If you are not satisfied with our products, you can return it and get a full refund, but you must bear the postage yourself.
Could you please provide your order number so that we can check for you soon?
If there have any more request, please kindly contact us via email address: service@retro-stage.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Stay safe, Everything will be better.
Yours Sincerely,
Retro-stage Team
What an excellent dress I purchased! My New Year party was in Gatsby style, and the dress was exactly as I wanted it to be! The dress was made so well, it was amazing to see everything crafted so perfectly. It fitted so well. I could dance and perform 1920-s songs in it. Thank you very much!
Hi,
I ordered a dress for my daughter on October 17th, 2019 and I still did not get it. No response to many emails I sent. They are SCAM company. See their tracking updates,
https://t.17track.net/en#nums=YT**************
It says it was handed over to local courier in Los Angeles and then again showing Departed facility in Shenzhen. They are fraud. The good reviews are the ones they wrote for themselves.
Hi Ravi,
Thank you for your order and so sorry about the delay in delivery.
We will never ever let any of our customers lost money in our shop.
We have sent the refund solution in email, and please check your inbox.
If there have any more request, please kindly contact me via email address: service@retro-stage.com
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours,
Bree
I LOVE Retro Stage! I've bought 3 jumpsuits - ALL super cute and all fit perfectly. Had to have them hemmed because I'm short, but other than that, Retro Stage is my GO-TO for awesome vintage clothes. Also, the prices are VERY reasonable. I have my jump suits dry cleaned so they remain new. Please make more jump suits!
Alicia,
Thank you so much for getting in touch with us and for taking the time to leave us a five-star review with the wonderful photo.
We're delighted to hear that you are pleased with the service, and we look forward to dealing with you on your next purchase.
Any more requests, please feel free to let me know and we will surely try our best to help you.
Our email address is service@retro-stage.com.
Kind regards,
Retro-stage Customer Service Team
After waiting 3 weeks for an order of 3 dresses, i recieved an email saying the final piece shipped. That dress came a week later... in the wrong color. I ordered a black dress with gold trim and recieved a gold dress. Gold trim. I sent an email and hope to hear back on how to get my refund. Super disappointed as my event is this weekend and i now have 2 days to find a replacement. I posted pictures of what i ordered and the dress i actually got.
Hi Liz,
Thank you for your order and so sorry for the wrong color. I apologize for this inconvenience.
Do you want a refund or a resend?
Could you please provide your order number so that we can help you soon?
If there have any more request, please kindly contact us via email address: service@retro-stage.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Retro-stage Team
This company gives you so many excuses to not give you a refund. They state is bad for the environment. I bought a dress that didnt fit right and when I tried to return it they said they will $7 back. Or I can pay to send it back for a full refund. They took about a month to get back to me. Its all scam. Do not order from them.
Dear Customer,
I am truly sorry to hear about your recent experience with our return and refund policy. We aim to make the process as smooth and fair as possible, and it's clear we fell short in your case.
We deeply regret that the dress you purchased did not fit as expected and that the refund options provided did not meet your satisfaction. We understand that the delay in our response has caused further frustration, and for that, we sincerely apologize.
While we do strive to be environmentally conscious, we also understand the importance of customer satisfaction. We are currently reviewing our return and refund policies to ensure they are balanced and fair.
Unfortunately, I couldn't locate your order with the details provided. Could you please provide your order number? This will enable us to investigate the issue further and provide a solution that we hope will rectify the situation.
Once again, I apologize for the inconvenience and appreciate your patience as we work to resolve this issue. Your feedback is invaluable to us as it helps us improve our service.
Best regards,
Retro stage Team
Email: service@retro-stage.com
Phone: 833-311-3320
I love all of my Retro Stage dresses and shoes! The dresses are beautiful and capture the 1950s era perfectly. The prices and quality are excellent. Great company with which to do business. I plan on buying more vintage pieces to complete my vintage look!
Cara,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thank you again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team
I received an outfit that was poor quality and shoes that were too big. I sent four emails to start the return process and have never heard back from them. I even called the number on the website, and it was a person's cell phone, I left a message and still have not heard from anyone. I will never shop on their website again!
Hi Devan
Sorry to hear you have had some trouble returning your recent order. Our return window for domestic customers is 15 days from the received date to arrive back with us. That being said, we understand that sometimes life gets in the way. If there is ever a life circumstance that comes up and will prevent you from meeting this deadline, we would strongly encourage you to contact our Care team and see if an exception can be made. We do review these on a case-by-case basis. We can only make decisions based on the information provided, so it is important to let the Care team know you are experiencing hardship for them to assist you best. I would strongly encourage you to reach out to them with this information and they would be happy to help you out!
Yours Sincerely,
Retro-stage Team
Ordered swim suits in March, it said they shipped on the 31st, still haven't gotten them and can't get tracker to work.
Update: as of may 3rd I got them and they are nice quality and fit well, it just took forever
BrennA,
Thank you for your order and so sorry to hear that.
May I know your order number?
You may also provide the email address or the name you used for your order for double-checking.
Once I find your order on our system, I will try my best to help you move on to the next step.
If there have any more request, please kindly contact me via email address: service@retro-stage.com
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team
I have ordered 4 dresses (2 gatsby style dresses and 2 dresses from their 1950's selection). I love 3 of the 4. The 4th one the only issue I had was that the sash material was different then I expected and as a personal choice didn't care for it. The quality is nice, the delivery of the dresses came super quick. The only issue I had was that the earrings and headband come from overseas so took much longer to arrive then the dresses and barely made it time for my event. Will definitely still look to the site for other pieces.
Retro Stage is a scam. I ordered a dress on September 4th and paid for express shipping to ensure it arrived in time for my event. The day before the event, the package was still in China. Clearly it was not going to arrive in time. I sent a message to *******@retro-stage.com requesting cancellation and credit. The first reply back was that they were at an event in China and would get back to me. The second message said it was already shipped so they cant credit. I replied that it is too late, I dont need it anymore. They replied that they cant credit and sent the tracking number. I replied that it has been sitting in Guangzhou since Sept 6th so clearly it isnt coming. So far, no reply.
Betsy Mack,
Thank you for your order in retro-stage.
Your order paid on 2019-09-05 07:34:55 and we shipped out for you within 24 hours.
Your parcel is on the way. We will keep an eye on your parcel to make sure you get it soon.
You emailed us 8 hours ago and we have replied now for world time difference, we had night rest and now we are on the morning, please understand.
Retro-stage will never ever let any of our customers lost money in our shop, We will email you about your parcel location as soon as there has any update about your parcel then.
If the parcel lost, I will apply for a refund for you soon.
If there have any more request, please kindly contact me via email address: service@retro-stage.com
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Regards
Retro-stage team
Placed my order last night and they told me to let them know if I was getting it for a special occasion. I told them I was getting it for my brothers wedding and they shipped it out next day! All the experience with customer care has been great and all of the dresses are beautiful can't wait to see it when I get this one out of the box!
All dresses were simply gorgeous and very well made. My only problem is I am short and the long dresses were too long and will require alterations. However, if I were taller, would be right off the rack.
Love the quality and prompt shipment of the apparel.
This dress is honestly beautiful and well made. I couldn't believe the quality was as good as it was for the price and kept looking for flaws. I couldn't find any. It fits well and is comfortable as well. There is also an abundance of detail with sequins and beading. I have already bought another dress and I cant wait to get it too.
Wish I could give this website a negative rating! My daughters senior homecoming theme was the 1950's era. She thought she had found the perfect dress on this website. I ordered the dress, paid for the expedited shipping and the order was confirmed on October 3,2019. It is October 23,2019 and the dress still hasn't arrived. 10 business days would have been October 17th. Unfortunately I didn't read the reviews on this website or I wouldn't have ordered. Thankfully we were able to get her a beautiful 50's dress from a reputable business. DON'T DO IT!
Hi Michael,
Thank you for your order and so sorry to hear the delay in delivery.
I failed to check out any order information with your name Michael, could you please provide your order number so that we can help you soon?
If there have any more request, please kindly contact me via email address: service@retro-stage.com
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours,
Bree
I ordered a Two piece bikini & took just over a month for delivery. I was a lil skeptical on size & quality of product. I ordered a size Large ( size 8) & it's a perfect fit true 2 size & very pleased with the quality of bikini. I will definitely be ordering from your site again. Happy customer
Thank you so much for sharing the review!
Retro stage always tries our best to provide excellent goods and customer service.
Looking forward to serving you again.
Any more requests, please kindly contact me via email address: service@retro-stage.com
Yours Sincerely,
Retro-stage Team
Overview
Retro Stage has a rating of 3.1 stars from 751 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Retro Stage most frequently mention good quality, many compliments and beautiful dress. Retro Stage ranks 105th among Clothing sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Janine,
Thank you for your order and so sorry about the problem.
Your order shipped out, can't be canceled or changed anymore, if you don't want them, you can return back to get a full refund after you got them.
We currently have warehouses in the United States, Europe, and China. Usually, products will be sent as per the principle of proximity. And we will arrange a transfer from the allocation of other warehouses if any items are out of stock. Your parcel shipped from China, the tracking information will be in English as soon as it left China.
If there have any more request, please kindly contact me via email address: service@retro-stage.com
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Happy 2020!