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Retro Stage

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Singapore
1 review
6 helpful votes
Follow Reshmi R.
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Ordered 2 same dresses (one for mum n one for me). Measurements are way off. They came much bigger. Dress quality was thin n cheap. I thought it was a genuine USA made dress but turns out it's a cheap china product. I have been wearing dresses for years and have gone through different brands so I know a lot about dress quality. This is something I can get off a china website for no more than 20 bucks. Paid $97 Singapore dollars for it. Utterly dissapointed!

Date of experience: January 29, 2020
Candy L. Retro Stage Rep
over a year old

Hi Reshmi,
Thank you for your order and so sorry to hear that.
If there have any quality problem, please show us in photos and we will help you with resend or refund, thanks.
If there have any more request, please kindly contact me via email address: service@retro-stage.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Bree
Customer Service Department

Tennessee
1 review
5 helpful votes
Follow Amanda C.
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Not what you think.
January 29, 2020

I ordered the 1950s Floral Long Sleeve Patchwork dress for my daughter's high school dance. I checked the address of Retro Stage and it is listed under California, USA. Cool, I paid extra for faster shipping and we waited. The dance date was approaching and no dress so I checked shipping location (which you have to download an additional app to do). The dress was in transit from Hong Kong! Then it sat in customs for a few days. Needless to say, the dress didn't make it before the dance. If I knew the dress was going to be made and shipped from another country, I wouldn't have purchased knowing the time frame we were in. The dress arrived today and here are a few problems noted: hanging threads, the dress neckline is unequal, thin fabric, waistline measurement off from what I ordered, the entire dress on the hanger is lopsided (the sewing is not exact measurements on both sides). Cute dress, poor quality and took longer than expected in shipping. I do not recommend this company.

Date of experience: January 29, 2020
Candy L. Retro Stage Rep
over a year old

Hi Amanda,
Thank you for your order and so sorry to hear that.
We can help you with resend or refund, thanks.
If there have any more request, please kindly contact me via email address: service@retro-stage.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Bree
Customer Service Department

Mexico
1 review
0 helpful votes
Follow Carolina C.
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I had the most delightful shopping experience at this charming vintage clothing store specializing in 1930s-1960s fashion. The moment i found the online site, I was transported to a world of timeless elegance and sophistication. The selection of dresses, swimwear, and accessories is simply exquisite, each piece capturing the spirit of a bygone era with impeccable attention to detail. The page was incredibly knowledgeable and passionate about vintage fashion, offering personalized styling advice that made me feel like a true retro fashion icon. Whether you're a seasoned vintage enthusiast or just looking to add a touch of classic glamour to your wardrobe, this store is a hidden gem that should not be missed. I left feeling like I had discovered a treasure trove of sartorial delights. Highly recommended for anyone seeking unique and high-quality retro pieces! Indulge in the timeless elegance of 1930s-1960s fashion at this delightful vintage clothing store. The attention to detail and quality craftsmanship of each garment is truly remarkable. Whether you're looking for a stunning cocktail dress or a flattering swimsuit, this store offers a treasure trove of retro fashion that will make you feel like a classic Hollywood star. The friendly staff adds to the wonderful shopping experience, providing personalized assistance and styling tips. A must-visit store for anyone with a love for vintage fashion!

Date of experience: April 12, 2024
Romania
1 review
0 helpful votes
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Lovely dress
October 12, 2019

A very lovely dress with a very good quality material. Worth the waiting to be shipped, it was only 2 weeks and I could see the status of the shipment at any time with the order id the site had provided. Maybe with a crinoline underwear it would be way more beautiful, but I love the way I look in this dress and the length and measurements were exactly as in the table from the site. I will buy products on this site in the near future, that's for sure!

Date of experience: October 10, 2019
Virginia
1 review
1 helpful vote
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Not disappointed
August 10, 2021

Finally! Finally I have found a place to get dresses from. I was getting really tired of the over seas nonsense that took 2 months and was trash. Retro-stage has quality fabric and prompt delivery. Although they don't have over sea's prices, I don't mind paying the extra to know i am getting good stuff that I can actually wear and also have the option to return if needed. The sizes run a bit small but as long as you use the measurements chart they provide you are good! I highly recommend.

Date of experience: August 10, 2021
Candy L. Retro Stage Rep
over a year old

Kourtney,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team

Alaska
1 review
0 helpful votes
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Amazing dress!
January 14, 2020

The quality is surprisingly fantastic (for the price I didn't expect it).
I followed the sized chart and ordered according to my measurements and it fits perfectly! (Minus length but I'm 5'1 so I expect that always). So excited to wear this to parties.

Date of experience: January 13, 2020
Ohio
2 reviews
0 helpful votes
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Awesome
October 26, 2019

I ordered a blue and white polka dot dress with petticoat for my daughter. She wanted it for her 50's style birthday. It was a bit big but I pinned it in and was perfect. Very happy with our order and would order again.

Date of experience: October 24, 2019
Colorado
2 reviews
2 helpful votes
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I ordered a dress and had to return it for sizing reasons. It is now 6 weeks later and still no refund. After countless emails back and forth with Bree, still no resolution. This company has the worst customer service and does not follow through on their promises. I would warn anyone to stay away from this company.

Date of experience: December 5, 2019
Candy L. Retro Stage Rep
over a year old

Hi Diana,
Thank you for your message.
I want to check the refund status for you but failed to find out your order number with the name Diana, could you please provide the order number so that I can help you soon?

If there have any more request, please kindly contact me via email address: service@retro-stage.com
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours,
Bree

Hong Kong
1 review
0 helpful votes
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I soon as I received this it immediately became one of my favorite dresses. You do need to order up a size, but once you do, it will fit really well especially if you have curves. I usually wear a 14 and I ordered an XXL to be safe. It fits really well and unlike most of the dresses on this site, I think it would also probably work on someone who wears a 16 because it has some stretch to it. It has a great shape and the material is a nice light cotton blend which feels great, although you will definitely have to iron it after washing. It hangs really well and has a true swing shape, which looks great either with or without a petticoat underneath. Order this dress... you will not be disappointed!

Date of experience: June 19, 2020
Australia
1 review
0 helpful votes
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Amazing Response to a Refund
August 3, 2022

The staff member, Bree, who responded to my request for a refund was so lovely and understanding. They told me what I needed to send them and happily set into motion a refund immediately. I put in the request last night and have been told I will be receiving a refund within the next 5 to 7 days. A very quick turn around. I will look forward to my next order :)) )

Date of experience: August 2, 2022
Candy L. Retro Stage Rep
over a year old

Thank you so much for sharing the review!
Retro stage always tries our best to provide excellent goods and customer service.
Looking forward to serving you again.

Any more requests, please kindly contact me via email address: service@retro-stage.com

Yours Sincerely,
Retro-stage Team

Germany
1 review
1 helpful vote
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Get surprised
November 21, 2018

Get items with modified description to fit on the retro-stage.
Or maybe getting rare item, result of mistake.

When you once received your good, you get unlimited access to funny emails bonus:
Just try to get your money back.

Your new item will always stay with you. It is to expensive to send back & for extra security you get no address.

Date of experience: November 21, 2018
Oklahoma
2 reviews
23 helpful votes
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RIP off site
March 25, 2020

The dress is a joke. Bought the bundle so the petticoat would match. Got a dress that is NOT even cut to accommodate a petticoat, and the "matching" petticoat is 6" longer than the dress. They want me to pay to return their dress and will only issue me a refund IF they feel the dress is in good condition when they get it back. Do not do business with these people. They're going to send you a low quality knock off that isn't what they advertise and then screw you on a return

Date of experience: March 25, 2020
Candy L. Retro Stage Rep
over a year old

Hi Paula Overstreet,
Thank you for your order and so sorry to hear that.
Retro-stage never let any of our customers lost money in our shop.
We have emailed you the solution, please check your inbox.

If there have any more request, please kindly contact us via email address: service@retro-stage.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Retro-stage Team

Czechia
1 review
0 helpful votes
Follow Veronika P.
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I was a bit worried ordering a dress from a foreign country, but there was no problem at all! The processing of the order took about 6 days, then the shipping took about ten days as advertised. I could track the package all the way. I ordered a knee-length dress in the 50´s style and an underskirt to go with that. The size was the same as in the table on the website, I measured myself and the dress fits perfectly. I love the dress and everyone says it looks great! I will probably order again. :) (The photo was taken right after the dress came, it surely needs some ironing before I wear it.)

Date of experience: March 31, 2019
Candy L. Retro Stage Rep
over a year old

Hi Veronika,
Thanks for your words and beautiful photo!
It is our honor to have the opportunity to serve you. Looking forward to serving you again.
Have a nice day.
Yours,
Bree
The Customer Service Department

California
1 review
10 helpful votes
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I ordered 2 bathing suits and both came in horrible quality. They are stitched together poorly and are made of low quality fabric along with buttons that don't even match the color of the garment. If that couldn't get any worse, the person who I talked to in regards to returns was extremely unprofessional and rude. Will never buy from them ever, don't waste your money! They are the worst!

Date of experience: September 12, 2023
California
1 review
0 helpful votes
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From retro stage.com, I have purchased a 1920 dress for my daughter and sent it to college for a 20's Gatsby Halloween party. I took the advice from the reviews that I had read, an ordered a size up for my daughter. Normally she wears a medium, but she has a large bust and flat bottom and it fit GREAT! Perfect across the chest, a little loose in the waist (which isn't a bad thing) and hugged her bottom in the right places! Plus, she is petite, and all the other dresses I looked at looked to be very long! She loved the length, fit her like the model you see pictured! The dress stops first and the fringe came to mid thigh! She was a big hit!

Date of experience: October 30, 2018
Arkansas
1 review
0 helpful votes
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Love this company
January 10, 2023

The corset and skirt that I ordered were more beautiful in person than in the pictures. And the fit was perfect! I loved everything about shopping with them and will definitely be a repeat customer! Thank you Retro Stage!

Date of experience: January 9, 2023
Candy L. Retro Stage Rep
over a year old

Thank you so much for sharing the review!
Retro stage always tries our best to provide excellent goods and customer service.
Looking forward to serving you again.

Any more requests, please kindly contact me via email address: service@retro-stage.com

Yours Sincerely,
Retro-stage Team

California
1 review
3 helpful votes
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They have horrible customer service! They make it impossible for you to return an item! That is not 100% customer satisfaction! Take days to return email! The dress i ordered did not come in the same fabric as the picture on line!

Date of experience: November 17, 2021
Candy L. Retro Stage Rep
over a year old

Lorena,
Thank you for your message and so sorry to hear that.

If the product you received is wrong, please send the received product picture to the after-sales mailbox, and we will provide you with a solution after verification.

Your order was delivered on November 12, and the order is within the effective return period. If you want to return the order, we will provide you with the return address to help you return it, and will apply for a refund for you after receiving the returned item, please don't worry.

If there have any more request, please kindly contact me via email address: service@retro-stage.com

Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)

Yours Sincerely,
Retro-stage Team

New York
2 reviews
3 helpful votes
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I finally received my dress I ordered Dec 5 to wear on NYE on Dec 31! Talk about the 11th hour. I love retro-stage's dresses. I have bought 3. Glamourous. Well-made. My problem is with their non-existent customer service. Have a phone # that works. Have a link to online chat assistance. Let customers know you are shipping from China & not the US. Transparency is key. These dresses are worth the wait, but you have to let your customers know there will be a wait. I will buy more dresses from you. I'll just plan far in advance. Thank you!

Date of experience: December 27, 2019
Candy L. Retro Stage Rep
over a year old

Hi Gina,
Thank you for your message and so sorry about the problem.
I want to help you about that but failed to check out your order information with your name, could you please provide the order number?

If there have any more request, please kindly contact me via email address: service@retro-stage.com
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Happy 2020!

Canada
2 reviews
0 helpful votes
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I ordered two dresses two weeks ago and have yet to receive a confirmation order or a tracking number. I have sent an email to customer service on two separate occasions asking for an update with no response. I understand that they may be busy due to the current global situation but two weeks is an excessive amount of time to respond to an inquiry. I've read other reviews so it appears that others have had a similar experience and that the only way to get a response from their terrible customer service is to post a negetive review. My card has been charged and I have no idea if I will ever get what I paid for despite paying for faster shipping.
Really disappointed.

Date of experience: May 27, 2020
Candy L. Retro Stage Rep
over a year old

Hi Nadia,
Thank you for your message and so sorry to hear that.
Normally all of our customers' emails will be replied in within 24 hours, except weekend, and holiday.
We failed to find out your order number via your name, Could you please provide your order number so that we can check for you soon?

If there have any more request, please kindly contact us via email address: service@retro-stage.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Retro-stage Team

France
1 review
0 helpful votes
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Very satisfying
August 8, 2021

I buy many dress (more than 10) on rétro stage and also shoes. The product are always well cut and they always arrived well packed. I'm very happy to have found this websit of vintage style and I highly recommend!

Date of experience: August 7, 2021
Candy L. Retro Stage Rep
over a year old

Morgane,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team

Overview

Retro Stage has a rating of 3.1 stars from 751 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Retro Stage most frequently mention good quality, many compliments and beautiful dress. Retro Stage ranks 105th among Clothing sites.

service
212
value
203
shipping
214
returns
144
quality
199