Ordered a dress with expedited shipping about two and a half weeks before an event. Found out a week later that they were out of stock. Only found out because I still hadn't heard from them based on the deadline they gave. Really dissatisfied with their lack of information.
I would shop with you again, so many compliments, you size chart was spot on, it fit like a glove and was so flattering, the long gloves were perfect and the pearls necklace, the cigarettes holder and the feather headband was adorable, love your store, and loved my dress, thank you
I ordered a dress from retro stage, they took my payment, and then weeks later told me the dress I ordered was actually out of stock. I requested a refund immediately, and it has been 17 days and I still haven't gotten my refund. This business is extremely disorganized and unprofessional.
Hi Mallory B,
Thank you for your order.
Retro-stage never let any of our customers lost money in our shop.
Could you please provide your order number so that I can help you check the retund status soon?
If there have any more request, please kindly contact me via email address: service@retro-stage.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team
I received the dress and it fit fine on the bottom but the arm holes were way bigger than necessary and bigger on the top than the size chart suggested it would be. I contacted them about returning it and was actually told could I just resell or give to a friend or family member as a gift to resolve the problem. I will never order from them again. Their sizing is off and they are unprofessional.
I was really amazed by the excellent quality of the dresses (20 's), I received, when I ordered the first time. If I would have bought them elsewhere I would have payed a small fortune, because of the excellent and detailed work they have. Of course I ordered once again and I intend to order again and again and again...They are absolutely gorgeous and of extraordinary quality...!
Hi Joanna,
Thanks for your words and the wonderful photo.
It is our honor to have the opportunity to serve you. Looking forward to serving you again.
Have a nice day.
Yours,
Bree
The Customer Service Department
This dress fit well. I am usually a 16/18 so I purchased the 18 plus, and I'm glad I did. It fit but was not too tight, which was perfect for the party I went to! Some of the fringe along the bottom came off while I was getting ready, but not enough that it was a problem. The slip under the dress had stretch to it, which was perfect! I would definitely recommend this dress!
Hi Greg,
Thank you so much for your share!
If there have any more request, please kindly contact me via email address: service@retro-stage.com
We will try our best to serve you well.
Looking forward to serving you again.
Have a nice day.
Yours,
Bree
The Customer Service Department
The bathing suits said they were delivered and I did not receive them. When I contacted retro stage they told me to file a report with the USPS. I did and USPS investigated and said that since they were not shipped with insurance, retro stage was responsible. When I sent retro stage the report they said they must have been stolen and after many emails said they would send me more if I paid shipping again. I asked if that would be expedited or insured bc it had already been about 6 weeks since I ordered them and it was for an upcoming vacation that was soon, they never responded. I had ordered something else from another company that never arrived and they immediately sent me an expedited replacement with no hoops to jump through. Big difference. Later the USPS did recover them and they are nice but I will never order again because of customer service and the lack of help.
This company sells dresses to USA but it is not USA sizes. So be careful, runs very small. I ordered a dress and it did not come close to fitting. So I started the refund process. I mailed back the items in unused condition and provided retro stage with a usps tracking number. USPS then tried to deliver the package and they couldn't because there was no access to the delivery address ( in City of Industry CA). I tell retrostage this is unacceptable and they need to give me my money back because I did exactly what they asked me too. And sent them a screenshot of the usps notification stating they could not deliver. Now retrostage is ignoring me and not responding. This company is very shady. Be warned.
Danielle
Thank you for your message, and sorry to hear this news.
Please provide the POD proof document of the parcel delivery to prove that the parcel delivery location is exactly the same as our return address. We will apply for a full refund for you after verifying that the delivery address is correct.
If you have more requirements, please contact me via email address: service@retro-stage.com
Or you can call (833)311-3320 Pacific Standard Time Monday to Friday 9:00 am-6:00 pm (Due to the world time difference, the phone will be unattended due to get off work hours. Please contact us via email, we will Reply to your email within 24 hours, except weekends and holidays.)
Sincerely,
Retro team
Retro Stage has great customer service. I do not order things on line very often. I had questions about sizing and ordering. My email was answered very quickly and was very informative. Thank you for making my ordering process easier.
Julie,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thank you again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team
I ordered many dress on this website, and I am satisfied with most of the dress. But one of the dress is a little small, so I choose to return it. Then, I have to pay for the postage and waste some time. I advice that you can choose a little large size than what you measure. In general, it is an satisfying website.
Overview
Retro Stage has a rating of 3.1 stars from 746 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Retro Stage most frequently mention good quality, many compliments and beautiful dress. Retro Stage ranks 105th among Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ashley,
Thank you for your order and so sorry about the out of stock.
I want to help you check the detail but failed to check out your order information with your name, could you please provide the order number?
If there have any more request, please kindly contact me via email address: service@retro-stage.com
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours,
Bree