I already purchased 3 dresses... ok one of them did not fit me /I am thin/, but was perfect for my sister. I purchased it in 2 orders, both came within 14 days, order was complete and on time. AAAAND THE DRESSES ARE SOOO BEAUTIFUL - I also have to mention, that I used materials are quite nice. Like it... cant wait to order more /best case ALL/:-)
Absolutely loved the dress. It was true to the picture and sizing was spot on and shipping was quick to New Zealand! Will definitely be telling my friends about this site. Can't wait to order more!
Save your money!
I ordered my package about a month ago and I've gotten very little information about it. I was expecting delays because of COVID19 so that isn't the main problem. What I'm upset about is the lack of information on shipping delays on their website and I paid for expedited shipping and can't get a refund on it even though they didn't uphold their claims on the website. When I try to get information on my ordered dresses I get emails that come several days later and are filled with typos and grammatical errors. And on top of that they won't directly respond to any of my questions on where my package is or how long they expect delays to be. Overall this company just screams unprofessional and I especially don't trust them because I found out they base their production in China and I personally don't believe they can get these low prices while having good working conditions. Don't waste your time and money buying dresses from these people, save up and buy a hundred dollar dress from a reliable source instead.
Condition!
The dress came broken with holes andnall kinds of signs, that I payed to a spam company! They will not pay the shipping back and will not give me a refund! Do not buy from here!
Hi maria,
I am so sorry to hear about the problem.
Retro-stage never let any of our customers lost money in our shop.
If you got a broken dress, you can get a resend or a refund, No need to return it back.
May I know your order number?
Could you please provide the email address or the name you used for your order for double-checking?
Once I find your order on our system, I will try my best to help you move on to the next step.
If there have any more request, please kindly contact us via email address: service@retro-stage.com
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Any more requests, please feel free to let me know and I will surely try my best to help you.
Yours Sincerely,
Retro-stage Team
I was so excited for this dress but now... I can't even tell whether I like it or not as it never arrived. The web site and tracking site not helpful I just want my dress delivered or a full refund.
I've been looking for dresses to wear for swing dancing and this site is perfect! Super comfortable and the underskirt is very helpful. Love this! Will be buying again!
Everything looks nice and the right size on their site but in reality when you receive your thing I received half of what I ordered and it's says the size XXL it looks like a medium in cheap material it's false publiciter disappointed
Hi Nany,
Thank you for your share and I am so sorry to hear the problem.
Could you please provide the order number and Is it convenient for you to take some photos of the problem so that I can show the problem to our factory to check and improve the problem soon?
The photos should reflect the problem so that I can check for you as soon as possible.
Sorry for the inconveniences and I beg your forgiveness.
Please kindly contact our serviceman via email address: service@retro-stage.com
I will give you a solution later and Await your reply.
By the way, about the size, Take your measurements and compare them with the detailed sizing chart under the product description. This will help you pick what size is best for your body type.
"One size" does not necessarily fit all sizes but means there’s only one size for this product.
Have a nice day.
My mom wore this dress. It was a nice fit. After a few hours of dancing and sitting a few of the beads started to hang, but not very noticeable. She was very pleased with the purchase.
Hi Zero,
Thank you so much for your share! I am so glad to hear that your mom love the dress!
Looking forward to serving you again.
Have a nice day.
Yours,
Bree
The Customer Service Department
I love the quality of the dress, I was pleasantly surprised it looked better in person than on the website! I will definitely be ordering again. It shipped on time also which is great
I ordered two dresses and my god I love them. The website was easy to purchase from, so many things to choose from and what was even better that it was all on sale!
So I've ordered a few outfits n accessories from RS n mostly the stuffs been ok, the sizes n quality are hit n miss so I've had to return items-their website states they have a no problem return policy but they DO NOT! I returned a pair of shoes bc their women's 7 is not US 7, a skirt bc the top part of the skirt where the buckle is was sewn on inside out! Hit n miss, I returned a pair of shorts n tank top (all went /the shoes n all were not good quality) n oc I messaged them etc. however the tracking number accidentally got thrown away so I've contacted them over n over to either give me the warehouse number that's here in California or they could contact the warehouse and their response is outrageous! They say they have no way of contacting their own warehouse-seems super fishy, so basically they are refusing to even look n have told me sorry but I'm out of luck n they are not going to assist me in making a return-bc they don't want to give me my money back so here I am hoping this gets out n people don't waste their money on this company-shop elsewhere n make sure it's not affiliated with Retro Stage!
Dear customer
We are sorry to hear you say this, unfortunately, we clearly reminded you in the return instructions provided to you, please make sure to provide the return tracking number before returning the product so that we can verify your return with the warehouse, but you did not follow the return instructions, and has been refusing to provide a return tracking number, without a return tracking number we cannot verify your return, nor can we confirm that you returned the package and that if the return arrived at our warehouse, If you can also put a screenshot of the return instructions we provide you in the comments, we believe this can better explain the problem.
Best regards,
Retro-stage Team
I ordered 2 1920s dress came fairly quick and are good quality and true to size. I was worried after reading reviews but was pleasantly surprised and will definitely purchase more items!
I bought a dress and accessories for a 20's party I'm attending soon. I LOVE the dress- fits me perfectly and is right on point for the theme! I'll be ordering again for future themed parties!
I was sent a different dress than what I ordered, and that dress is terribly made. I would avoid purchasing from this site and know that they don't take returns.
All the dresses I always buy are beautiful and the same to the site, I just have to thank, I did not give grade 5 because I bought 4 dresses and only arrived the last one is yet to come, but I highly recommend it to everyone.
I received the wrong dress, twice... and it was the same wrong dress, twice... which means it was probably a technical error... the dress(es) that I received we're poor quality, which was unfortunate because the material of the dress that I had ordered looked great! However, I can't review that particular dress since I never received it...
I had all of the documentation, packaging, receipts, communication from PayPal, etc... so I was able to access and send all of the information that the Retro Stage service center asked for. The communication was fast and consistent, which I greatly appreciated.
My first review was a 1. My second and updated review (this one) is a 3. My reasoning for a 3 is because of initially receiving the wrong dress, which was low quality, and my initial communication with the company combined with the fact that all other communication was extremely prompt and I received a refund AND I offered to send the dresses back to which they said to keep them... I will be donating them.
Sandy H.
Thank you for your message and so sorry about the problem.
We will try our best to improve our warehouse service, to make sure you will get the correct dress in the future.
If there have any more request, please kindly contact us via email address: service@retro-stage.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Retro-stage Team
Awesome products! I love the many choices I got to choose from and I was able to find something with sleeves and long enough that I could wear it to church. I'm happy!
The dress is beautiful and fit my daughter like a glove! She is very pleased with her purchase. I am satisfied with the dress both in quality and price!
Hi Milo,
Thank you for your order in retro-stage!
We are so glad to see your share!
Looking forward to serving you again.
Have a nice day.
Yours,
Bree
Ordered this reto dress for New Year
Ordered this reto dress for New Year Party
Arrive very quickly, perfectly fitting and it's looking better than on the website
Got lots of comments how nice it looks
I'm 5'9" and with 4 inch high heels the dress perfectly touched the ground
DO NOT BUY! Ordered a dress for a party, allowed over a month for it to get to me. It took them 13 days to process the order and send it and over 20 days to arrive in the country. They refuse to provide a refund or at the very least an apology for taking so long to process the order. I'm still waiting for the package and the party has been and gone anyway. DON'T BUY FROM THIS SCAM COMPANY.
Hi Sass,
Thank you for your message and so sorry to hear the delay of delivery.
I want to help you track your order but failed to find out your order number with your name Sass Spehr, could you please provide the order information?
Also, if the parcel late for your event or you do not want the dresses for any reason, you can contact us to return and get a full refund.
If there have any more request, please kindly contact me via email address: service@retro-stage.com
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours,
Bree
Overview
Retro Stage has a rating of 3.1 stars from 751 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Retro Stage most frequently mention good quality, many compliments and beautiful dress. Retro Stage ranks 105th among Clothing sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Elise,
Thank you for your order and so sorry to hear that.
Retro-stage never let any of our customers lost money in our shop.
We failed to check out the order information with your name Elise, could you please provide your order number?
If there have any more request, please kindly contact us via email address: service@retro-stage.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Retro-stage Team