website thubmnail of Retro Stage

Retro Stage

How would you rate Retro Stage?
grey star
grey star
grey star
grey star
grey star
Germany
1 review
0 helpful votes
Follow Katherine A.
Unfollow Katherine A.
Send Message
Share Review
Report Review

Great customer service
September 12, 2019

Great customer service! I had support for an error I made in the order and was kept up to date!

The clothes are of the expected quality. Nice fabrics. They are all just as expected from the pictures, no bad surprises! I think those are amazing for the price!

Date of experience: September 12, 2019
Nevada
1 review
0 helpful votes
Follow Stacy C.
Unfollow Stacy C.
Send Message
Share Review
Report Review

Love my outfit!
April 11, 2021

I purchased a dress and shoes for Valentine's Day and loved them. The shoes are a little taller then I am used to but they are so cute. It gives me an excuse to hang on my hubby's arm. I get a lot of compliments when I wear them.

Date of experience: April 10, 2021
Candy L. Retro Stage Rep
over a year old

Stacy,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thank you again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team

Hong Kong
1 review
0 helpful votes
Follow bonnie l.
Unfollow bonnie l.
Send Message
Share Review
Report Review

Returning customer
September 15, 2019

The dresses here are a little unconventional which i like, and I find it attractively priced. Overall, the fit is good and it looks quite nice on me, and I have turned a few heads swining down the street, lol. I would come back to the website now and again to see if any good deals are happening.

Date of experience: September 14, 2019
Utah
1 review
0 helpful votes
Follow ERIC S.
Unfollow ERIC S.
Send Message
Share Review
Report Review

$#*! company
October 17, 2021

I ordered a dress for my wife's birthday a month before her birthday I gave it to her did not fit apparently this site is for fat women mediums usually fit her she needed a small. I ordered it a month before her birthday and they would not allow me to return it so don't order anything from this crappy $#*! company that won't let you return something that you ordered screw them hopefully they shut down and never be able to sell any $#*! and if you do end up ordering something on there order a small because apparently their sizes are way too big apparently they're for fat women.

Date of experience: October 17, 2021
Candy L. Retro Stage Rep
over a year old

ERIC,

Thank you for your message, and sorry to hear this news.
May I know your order number?

You can also provide the email address or name you used for the order to double check.

If the size you bought does not fit, please contact our staff, we will provide you with replacement suggestions or return address to help you return. If you want to change the size or return the product, please contact me via email address: service@retro-stage.com

Or you can call (833)311-3320 Monday to Friday 9:00 am-6:00 pm PST (Due to the world time difference, the phone will be unattended due to work hours. Please contact us via email, we will be at 24 Reply to your email within hours, except weekends and holidays.)

Yours Sincerely,
Retro-stage Team

Australia
1 review
7 helpful votes
Follow Angela J.
Unfollow Angela J.
Send Message
Share Review
Report Review

I ordered three dresses back in October thinking it would be ample time to receive them for the Christmas season. One dress was shipped and not good quality, very sweatshop manufactured. I contacted them about the other two dresses. I was told that it would be sent by the 15th of November. 29th of Nov still no tracking no. For the two dresses, tried to email them about when I could expect them and the email came back with a notification to say the email was not available. I have now had to try and claim it back through Paypal.
Definitely do not recommend buying anything from Retro Stage.

Date of experience: November 28, 2023
New York
1 review
0 helpful votes
Follow Leola F.
Unfollow Leola F.
Send Message
Share Review
Report Review

Ordered a retro dress and the works with gloves, headband and all and did not receive until after the event was over. When I placed the order it said that it would be express shipping for a few more dollars and I paid for express shipping and did not receive the items in time so I have tried to contact them by phone and the number does not work. If it is a number is California it should work since they are only 3 hours different from my time. Customer service is not good. I want to send the items back since I purchased them for that occasion only. Very disappointed with timing/shipping.

Date of experience: January 7, 2020
Candy L. Retro Stage Rep
over a year old

Hi Leola,
Thank you for your order in retro-stage.
We are so sorry to hear the parcel arrived late for your event. I want to help you but failed to check out any order information with your name, could you please provide the order number?
If there have any more request, please kindly contact us via email address: service@retro-stage.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Retro-stage Team

Florida
1 review
3 helpful votes
Follow Kira B.
Unfollow Kira B.
Send Message
Share Review
Report Review

Hope was disappointed
January 18, 2022

I ordered 2 dresses and shoes to match. All their clothing came from China which was an initial bad sign. I get the clothes in after a month and found myself disappointed by the quality of the fabric. All the fabric for the dresses was cheap costume quality. On the plus side, the clothing did appear like the images did, but the fabric and stitching was sad to look at. I got nice fabric boots with fluff on them and the cut of the fluffy accessorizing the boots was not clean and saw excess protruding out from where it was stitched in. It is definitely expensive compared to the actual quality you receive. As excited as I was to finally afford to gift myself their products, I unfortunately do not believe I will order from there again...

+9
Date of experience: January 18, 2022
Candy L. Retro Stage Rep
over a year old

Kira,
Thank you for your message and so sorry to hear that.
We are so sorry that the quality of our items does not meet your requirement.
You can return back to get a full refund.
We would like to provide you with the return guide in detail to help you return.

May I know your order number?
You may also provide the email address or the name you used for your order for double-checking.
Once I find your order on our system, I will try my best to help you move on to the next step.

If there have any more requests, please kindly contact me via email address: service@retro-stage.com
Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Yours Sincerely,
Retro-stage Team

Alaska
1 review
1 helpful vote
Follow Stefanie M.
Unfollow Stefanie M.
Send Message
Share Review
Report Review

Terrible
December 9, 2018

Overall unimpressed with customer service and dress. Dress took 16 days to arrive and I had to contact customer service numerous times to receive shipping information. Dress had an unflattering fit and looked nothing like the picture. When I asked for refund they first accused me of not reviewing their sizing chart before ordering. Then this is what customer service offered me "If there are no problems with the item itself, would you mind that you kindly accept it and how about we refund you US$7 as a compensation? May you give it to your family or friends as a gift? Or resell to others? Is that ok with you? As if you return it back, it will be charged the shipping fee. Hope you understand." Looks like others had this same experince. Wish I would have read more reviews first.

Date of experience: December 9, 2018
Oregon
1 review
4 helpful votes
Follow Alison M.
Unfollow Alison M.
Send Message
Share Review
Report Review

I am usually an xl sometimes run into the next size up. I heard these ran small so I ordered 2xl and 3xl the fit was awful. I placed my order December 6th last part of my package was delivered January 6th. Never received any order confirmation or tracking. I reached out via email as the site says too and no reply. I sent email after email. It is February 1st I finally had a reply and I'm after the return cut off time. I am also to cover shipping cost now.
I included the rtn address if anyone needs it but you will need your order number from them as well.

Date of experience: February 1, 2024
Candy L. Retro Stage Rep
over a year old

Hello Alison,

I am truly sorry to hear about your recent experience with our service. Your feedback is extremely valuable to us and we deeply regret any inconvenience you have faced.

I understand you have been having trouble reaching our customer service. However, I would like to assure you that we have been responding to every email we receive. There seems to be a communication gap here, and for that, I apologize.

In order to resolve this issue efficiently, could you please confirm the email address you have been using to contact us? This will help us track your previous communication and understand where things might have gone wrong.

Once again, I deeply apologize for any inconvenience this has caused you. Your satisfaction is our top priority and we appreciate your patience as we work to rectify this situation.

Best Regards,
Retro-stage

Utah
2 reviews
0 helpful votes
Follow Adriana R.
Unfollow Adriana R.
Send Message
Share Review
Report Review

Beautiful dress, so classy
July 28, 2021

It is very nice quality material, it feels soft and fresh. The dress is so elegant, but the shoes you choose to wear it with makes it a different style, like if you wear it with flat shoes looks more simple and relaxed look, and if you choose high heals it makes you look fancy.
Enjoy!

Date of experience: July 28, 2021
Candy L. Retro Stage Rep
over a year old

Adriana,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team

Overview

Retro Stage has a rating of 3.1 stars from 746 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Retro Stage most frequently mention good quality, many compliments and beautiful dress. Retro Stage ranks 102nd among Clothing sites.

service
212
value
203
shipping
214
returns
144
quality
199