Both dresses I purchased were beautiful and good quality. I would only recommend to go one size bigger when purchasing.
Fast delivery, superb quality product! I will definitely come back again! I warmly recommend retro stage!
Very beautiful selection of dresses. Reasonably priced. Great quality. Exceeded my expectations. I have been referring everyone I know
I never received my orders< even after 2 months!:(
Very irresponsible and Unorganized!
They even not contacting to explain!
Hi Shadi B.
Thank you for your order and so sorry to hear that.
Retro-stage never let any of our customers lost money in our shop.
You will surely get your parcel or your money back.
I failed to check out your order number with your name, could you please provide so that we can help you soon?
If there have any more request, please kindly contact us via email address: service@retro-stage.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Retro-stage Team
Just like I hoped, it fit perfectly. Good quality and very snug and comfortable. Shipping went quickly without problems.
Marita,
Thank you so much for sharing the review!
Retro stage always tries our best to provide excellent goods and customer service.
Looking forward to serving you again.
Any more requests, please kindly contact me via email address: service@retro-stage.com
Yours Sincerely,
Retro-stage Team
I am pleased so far at prompt response and action with my order. Looking forward to receiving my gown.
Beautiful dress with underskirt (as like on picture), size is correct, the dress material are very good, shipment was in time. Correct Company.
Very quick shipping and great quality! Very impressed with the dress. Sizing was accurate to measurements
Very satisfied by the received products. Well packed and good quality dresses. I will order other additional products.
My dress arrived on 04/03. I ordered it on 09/02. Just over 3 weeks ago. The delivery time is too long. Let's also take into account that it was shipped from China and I live in China.
I didn't even receive a tracking number until 27/02. More than two weeks after I ordered it. The tracking number didn't even work!
The dress is poorly made-lose threads and bad stitching and it doesn't even fit! I ordered an XL. This is M at best. I ordered this as a treat to myself; to cheer myself up in the wake of the CoVid-19 considering I can barely leave my apartment. This has left me annoyed, angry and disappointed.
I am extremely dissatisfied. The customer service was extremely unhelpful, too. I emailed on 18/02 asking for an update and they said I'd receive an update soon'. I then emailed again on 26/02, telling them if I didn't receive an update soon' I'd be cancelling my order. Surprise, surprise! It was only then that I received a tracking number. Which, by the way, never even worked. So I emailed again and they said wait 2-3 business days' (by the way, it still never worked).
When I finally received the package on 04/03, I had all of the problems listed above. So I again emailed customer service demanding a replacement or refund. Here's the kicker (and I'll C&P the full email)
"There have 2 ways, please check which one you prefer:
1, What about I apply 5 dollars refund and a 10% off discount code for your next order, you keep the item, No need return?
2, You can return back to get the full refund.
I have to remind you that The cost of return will be paid by yourself. I will apply for the refund for you after we receive the package.
Please provide me the tracking number of your return parcel. No tracking number, No refund. Please understand."
So, I can either receive a discount code for a company I will never use again, or I can pay my own shipping and provide a working tracking number (like they never did) to return the product? Bearing in mind that it's a challenge to get the the supermarket right now considering CoViD-19, never mind a post office?
Long story short. Over priced. Low quality. Slow delivery. Terrible customer service. Wrong sizing.
Hi Tricia,
Thank you for your order and so sorry about the problem.
About ship from China, We currently have warehouses in the United States, Europe, and China. Usually, products will be sent as per the principle of proximity. And we will arrange a transfer from the allocation of other warehouses if any items are out of stock.
About the quality problem, please provide photos so that we can check and help you soon.
If there have any more request, please kindly contact us via email address: service@retro-stage.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Retro-stage Team
I have bought many dresses over the years and every single one has been of exelent quality and has fitted very well. I have had so many complimants for theese gourgous dresses.
Maria,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team
Never received my purchase and no recourse! Customer service insists I get a notice of non delivery from the post office. Sham of a company.
May I know your order number?
You may also provide the email address or the name you used for your order for double-checking.
Once I find your order on our system, I will try my best to help you move on to the next step.
Any more requests, please kindly contact me via email address: service@retro-stage.com
Yours Sincerely,
Retro-stage Team
Loved the colors and thought the package deal was a great price! Received many compliments. Wish I had another party to wear it to again!
Love the retro look and the quality is spot on! Wish shipping was faster but I'll find the patience for your products
Kris,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team
Really happy. Well made and something special for out gatsby style Christmas do at a spa resort in Hertfordshire. Really happy will buy again
Placed an order with you dress and accessories are perfect cannot wait to wear them for my friends 40th birthday party order reference *******
I love the dress I ordered and received. Fits perfectly great quality. Thank you I can't wait to wear it out.
Do not shop here for ANYTHING! I ordered a pantsuit and it comes just below my knees! It was supposed to be long. I'm not horribly tall either. 5'7".
May I know your order number?
You may also provide the email address or the name you used for your order for double-checking.
Once I find your order on our system, I will try my best to help you move on to the next step.
Any more requests, please kindly contact me via email address: service@retro-stage.com
Yours Sincerely,
Retro-stage Team
Overview
Retro Stage has a rating of 3.1 stars from 751 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Retro Stage most frequently mention good quality, many compliments and beautiful dress. Retro Stage ranks 105th among Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ann,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thank you again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team