Right Stuf

I bought about 20 dvds and blu rays from them. Out of the 20 items, 2 was out of stock. I asked them to send those that were in stock, however, their shipping policy was to wait till everything in the order is complete before shipping out. Hence I had to wait for more than 7 months before I got my items. When I finally got all the items, I opened some and found fingerprints on the disc, which means to say the item is not new as advertised, either that, it must have been returned from a previous buyer, repacked and send to me. My advice is to take your business elsewhere.

Placed an order of manga with this "business" and immediately started receiving promotional emails (spam) but no order confirmation. After about a week I begin to wonder what the shipping status of my order is, but I can't log-in & attempts to retrieve password didn't work. So I call their customer service number. Without providing any information they knew my e-mail (caller ID?), although not the one they had been spamming. They told me my order wouldn't ship until I verified the amount of some deposit between $1-$5 (no idea what this is). Thoroughly confused I attempted to find the info so I could verify while on the phone with the representative, but alas he rushed me off telling me "we have other customers who need help." I guess attempting to spend money with them didn't qualify me as a customer & calling asking for help didn't qualify as needing help. What a shame. They look like they have great stuff, but they not only didn't seem interested in helping with my order, but their representative was absolutely rude & unprofessional. I do thousands of dollars in online retail commerce a month & have never heard of these deposit verifications, but the rep on the phone acted like I was stupid for not knowing what he was talking about. I would absolutely recommend finding a different retailer for your anime/manga needs if at all possible. These people are strange, treat customers like trash & have some of the most absurd order processing policies in the industry. If 0 stars were an option I would gladly hit them with it, because they don't deserve consumers' time or money.

I used to love getting stuff from them, but don't have anything in your life come through that impacts your order short notice. They cannot and will not help you. I had an preorder that I needed to update the shipping on, but the order had started to be processed. I contacted them and they could not do anything and suggested I contact the delivery company to get the package rerouted. I asked for the routing number, but I was told it had not been created yet and not shipped! So, tracking not made, but they cannot change the address. So that means that they will not update their work flow for a customer. This is laughable as it always takes so long for them to ship out in stock order as it is. I feel like I am just money to them and they cannot give their customer support any tools to help people.

If the old address does not return the package and I cannot get it forwarded, I will be out money even with the insurance as it will be "Delivered".

They must not have much control of their inventory on orders so I cannot trust buying anymore from them.

Great company with great prices! Shipping can be a little slow at times but paying almost half the retail price makes it worth the wait. Longest I have ever waited is a month and a half. I have saved hundreds of dollars, and everything is always packaged with care. Also no sales tax on top off dirt cheap prices! Would highly recommend for anyone who is getting into manga or anime.

I had an unusual issue with an older order that I thought I would have to pay for myself to get fixed due to the age of the order. The customer service representative took care of it and sent out a replacement anyway. I have ordered things from them for years and will continue to do so.

They have many kinds of anime and manga. It covers all of the items which have been released in the US. They also provide international delivery service. If you live outside the US, you can purchase an item via international shipping.

For first time international customers, they need extra data regarding personal information via security website. Please do not worry about that. You will be able to submit information safely. This is not a big issue.

I really like this site I bought from them a few times and they have nice prices.
If you were to buy from the producers of the shows it would cost about ten times more.
They have nice bargain deals for things some times a dollar or less. This is one of those sites that I keep going back to.

I've boughten tons of manga and figures from right stuff and the customer support has been helpful, it always comes in a couple of days even when I choose the long option and the prices are great.

They have the biggest selection of Manga and other anime merch I have ever seen. Almost everything is in stock and if it isn't they get is ASAP and ship it to you. They ship at a decent speed and have the best deals and prices around. I love this website and if you are looking for an array of all things Anime/Manga this is the place to go. Never had an issue with this site. I accidentally put in an order for something that was marked as out of stock and they notified me right away that it wasn't in stock but they ordered it for me and I got it way sooner than I anticipated.