Right Stuf

I have ordered many times from Rightstuf and I really like the company. I mainly purchase manga and buy a lot of it so the price savings is really good compared to retail. One problem you may encounter is with shipping. Rightstuf"s packaging and pricing is good, but the time it takes to ship is the only real problem. The way that Rightstuf works is that you are able to purchase any item on their site, regardless if it is stock or not. If they are expecting more of that item, you will be able to buy it. Being able to do this comes with the downside of waiting til the items arrive. For me, this is not a huge concern of mine as I like reading a series all at once and have no problem waiting, as I don't really live near a place selling a lot of manga. If you don't like waiting long, purchase only in stock items (which will be clearly marked) and those packages for me, arrive like a week or two at most after purchasing. You can set up alerts via email for when items you want come in stock. If you buy enough items from them they sometimes ship partial orders out, as well as mixing in multiple orders together of what items they have in stock. So if you make like one or two orders you might have to wait till everything's in stock to get your items, but if you make multiple orders that are also large enough, you probably will get packages that are a mix of multiple different orders.

Reason for slow stocking:
Demand and COVID. COVID limited everything everywhere and with the addition of the REALLY high demand manga suddenly got over the pandemic, meeting the demand has been difficult. I am seeing stuff getting restocked quicker now, but it might still be kind of slow for a little.

They love to accept unlimited numbers of preorders apparently on limited edition items that they can't produce. Amazon is usually cheaper anyways. Keep away from rightstuf, also pretty slow shipping.

I used to buy my anime VHS tapes from this site, that's how long I've been a dedicated customer. I've only ever had 1 problem with shipping, when a Tenchi Universe box set I bought never arrived. Customer service had a replacement shipped out and at my doorstep within a week. Sadly the great company that existed back then is no more.

I placed a recent order for my husband's birthday. I got concerned when the tracking information hadn't updated for 5 weeks. I first tried contacting them through their route app. Claim instantly denied for being over 30 days old. Reached out to their customer service website, was sent a claim form with instructions to 1. First file a claim with USPS, then once their investigation was over, 2. Attach it to their claim form, which requests LEGAL consent and wait for their investigation to commence. Needless to say I didn't want to wait another 2-6 months for a replacement or refund. Luckily I use PayPal for most of online purchases so I have some buyer protection.

Just like similar reviews as soon as PayPal found in my favor, RightStuf quickly moved to ban my account. If only they showed as much enthusiasm in helping their customers? I'm fine saying goodbye with ZERO regrets. No sense supporting a business that doesn't exist anymore. I'll miss you RightStuf for what you were but certainly not what you are now. Great customer service is at the heart of customer loyalty but clearly you no longer care.

Ordered 6/8 and "shipped" 6/11. Package never received by USPS. RS tells me I need to file a claim with USPS. USPS tells me I can't since they never received it. As a business owner myself, I know it is RS who has the responsibility of filing a claim and satisfying the customer. Totally bogus company, how have they been in business for 32 years with service like this?!

June 11,2020, 1:46 pm
Shipping Label Created, USPS Awaiting Item
GRIMES, IA *******
A shipping label has been prepared for your item at 1:46 pm on June 11,2020 in GRIMES, IA *******. This does not indicate receipt by the USPS or the actual mailing date.

I ordered a book they took my money and did not give me my book there website is a scam do not buy form it

I've submitted 3 requests now and they are quicker to replying and denying on reviews than they are to the actual requests.

All I want is what I ordered, it's been a month. I get told 3 different things in a weeks time. Then told on a trust pilot review that I'm lying.

You know I'm not lying that their shipping policy is insane and their customer service is a joke because literally every review online that mentioned customer service says it's bad.

I personally ordered 20 manga, only from them because I didn't want to split up my order across 5 sites because the weren't in stock all in one place. Some were expected in stock soon on right stuf, but then a month passes and I ask when to expect it I'm given a rude response and no time frame. Ok, so can I pay for you to ship my in stock items then?

No, they don't want to acknowledge there is any option to remedy this besides "cancel your order if you don't like our policy". Cool, but the policy is it's up to their discretion, not that they can't or won't do it. They are willfully denying me to be jerks. It's infuriating to say the least.

How long are you going to treat customers like this and expect to stay in business? Maybe don't sell stuff you don't have in stock if you choose to withhold instock items for months or years ("no timeline")?!

I can't stress enough of how I am truly disappointed. I ordered a manga series for my boyfriend a month ago only for it to get cancelled because they wanted my personal information along with my bank statement and my own ID. I was warned about it but I didn't listen and now I am paying for my mistakes.

Awful just awful customer service. I was charged 13 bucks for both the product and shipment which is fine but it is not fine to wait more than a month to receive a product and not to mention their "system" cancelled my order because they were to lazy to check their emails to see if the customer sent the correct information that needs to be delivered to their department. I received an email telling me I can try to re-order the item that has been cancelled by their system and here I thought okay, I don't have to pay for it again so I may try to order again which was a huge mistake! I had 1 euro left on my bank account and I have noticed it has been taken away from my account. Apparently they tried to charge me again for the single item! They are so money greedy and had guts to try to rob me again for something I already paid for! They made a new order under different purchase number and the prices are now different which will be shown in the screenshots I will provide bellow. I contacted my bank in hope they will help me with this, if not I can kiss my money goodbye off the window.

It's only a problem if you don't respond to them but the moment you do respond they need thousand years to respond talking in a tone that they just don't care. I even noticed that their site is poorly constructed with somewhat blurry images.

I have never had the most unpleasant experience ever. They don't deserve a single star whatsoever.

Just another of many companies using COVID-19 as an excuse for bad customer service. At some point, TRSI decided to implement a policy of not sending out partial orders, without telling customers. I placed several orders in November and December of 2020 during their annual holiday sale. In March, I receive an email stating that my card has been declined. In the four months of waiting for the order, I was issued a new card. You cannot edit payment information on the website, so I called customer service. No matter how many times I called, I always got the answering service. I left a message for them to call me back. Nothing. I call and left a message asking them to charge another card on the account, they update a later order but cancel the first order. When I call them again and finally get through and ask why they canceled the first order, the CSR says I never contacted them about the first order, and that they will not honor the sale price. For the last order placed during this period (12/26/2020), I didn't hear anything for nearly a year (10/28/2021) other than a few emails stating that due to lack of availability they would have to cancel part of my order. When the order hit my account, my bank automatically froze everything thinking it was fraudulent (the original order was $1,350.83, after cancellations the new amount was $1,200.14). I ask if the order can be held until my bank is done with their assessment and the CSR ran the card again, making things worse. As soon as my bank unfreezes my account, I email the CSR back to let them know everything is all set. They canceled my order and invited me to reorder everything at full price. I call them on their BS and said I would never do business with them again, so they canceled the rest of my orders. They didn't refund my orders mind you, I had to contact them again for that. Total garbage company. Oh, and did I mention that after waiting all that time they weren't even shipping the order in its entirety?