RK Guns

RK guns had a cow print gun advertised on sale. I ordered it. Never received it. No responses to my emails. Finally got someone on the phone and he didn't seem to give a crap about my issues. All I was told is "I'll have to contact the manufacturer and get back with you" never heard anything back though and when I logged in to my account it says my order was cancelled. Poor service and terrible customer service. Definitely would not recommend wasting your time.

First they had an issue with the FFL I selected from THEIR website. Then they had issues tying that FFL license to my order. Lastly, they canceled it and this is why: because a 3rd party verified my information and something didn't match. A letter, a number, an address, she could not tell me what it was and said it would most likely happen again if i were to reorder. I could not reach out to the 3rd party to ask why. I have all permits required and served in the military. I have never had any issues like this. Do not waste your time!

There was a particular firearm I have been searching for. It became available on Rk Guns and a competitor. I chose to purchase through Rk for my own convenience as I have had good experiences with purchasing from them before.
Sunday, March 3, I purchased the CZ that was exactly the one I was looking for. On Saturday, March 9, I still had no updates on when my firearm was to be delivered so I signed in for the third or so time to see an update only to find that my order was canceled!
I immediately called customer service to see why. The representative I spoke to said the gun was out of stock. Yes, that's right, OUT OF STOCK! They sold me something they never would have, kept my money for a week, and canceled my order without so much as an email or any attempt to let me know. Gotta wonder how many people this happens to yearly that they get a free weeks worth of interest from?
Now it gets better. I asked for a rain check or to be moved to the top of the list when this becomes available again only to be told, "We don't do that here." Not only did I not get this firearm, but it was unavailable on the competitor's site as well. Talk about feeling absolutely unimportant to a company that only sees my $$$. I will never buy from Rk Guns again, and have no intentions of patronizing Rural King again, a store I visit on average twice weekly.

Honestly, I don't know what these other reviewers are saying about RKguns but, my experience was much better then I expected. I ordered my new gun 12/18/23 and the gun store that I had it shipped too called me and asked me to pick it up on 12/22/23. In Four days, they cleared the payment, shipped the gun and it's in my hands. I've bought a few guns online before and this definitely was the fastest shipping and receiving I've ever come across when purchasing a firearm. I've never bought anything from here in the past but I am going to be doing business with RKguns on my next purchase.

Just like all other reviews, customer service is bad. They wont answer emails. I asked why my order handt shipped after 2 weeks, no answers for a week. Took 3 weeks to receive, then after it shipped got an email saying that they had to order from the manufacturer...really? It was "in stock" when I purchased. Dont purchase from them. I asked for them to make it to me and said there is nothing they can do.

Site says they have it in stock to only receive a message 20 days later too inform that they can not fulfill the order. Basically a scripted reply…. Got a excuse saying thier site has too many orders coming in which is complete garbage it's a stock based system as orders come in inventory goes down and you can't tell me thier system doesn't work that way…when you mention you e bought a gob of ammo for the particular firearm their reply is ammo not refundable. They are terrible at customer service and I will never shop their again not for a firearm or anything else for that matter they try and play it off like they tried too fulfill the order by reaching out too the maker which is completely a lie I reached out and the maker has many in stock ready too ship… so good bye rural king!

Ordered two guns at one time. Just a couple of.22lr. I guess that was too big of an order for them to process. At first everything seemed fine. Order hit my credit card as pending, status went to processing, so all was good. Website said at least 10 days processing which was no big deal. I wasn't rushing or an any hurry. As the 10 working days came and went I never gotten any email about the status of the order. But I did receive probably 100 email ads and sale papers saying how they are dedicated to all my firearm needs. Week three I tried email. Nothing mean, just inquiring about the status. No response. Nothing. Just an automated we received your message and someone will contact you. So at the one month mark I actually called them. Talked to a nice supervisor and she assured everything was going smoothly. Said one gun was out of stock and that was my delay. She apologized for my unanswered email and said they were shorthanded. Again I wasn't in a hurry so I was patient. So durning my wait I keep checking my status (processing) and looking at the hundreds of course mail advertisements. The items I ordered were always listed in the ads as in stock or new stock arrived or on sale this week. We site showed in inventory and then out of stock and then back in stock. But my status never changed, always processing. Week 6 tried email again. This time I was a little sarcastic in my tone but nothing vulgar or profane. But again no real response just automated message.

But finally my status changed. After all this time. It changed to cancelled. No email, no notice, no nothing. Thanks rkguns. I'm glad to know you can supply all my firearm needs.

Ordered a firearm on line 2 weeks ago. Called customer service to get a status on the order as I was previously told that there's a 10 business day wait before a shipment goes out. Today (10 business days later) I was told the order is still "processing". I was also told once the order is processed there's another wait of 10 approximate days or more before shipment. What?
I don't think they have the firearm from the manufacturer to begin with and are just stringing you along until they get a shipment. Too many vague answers from this outfit to ever consider doing business with them again on firearms.

I've been buying guns for 20 years. Never been to a place that made you feel so uncomfortable. Lake Wales FL location. Service is horrible and not one educated staff member at all. Each employee told a different story about my order. Drove 2 hours for nothing. I will never buy nor go to any rk guns shop In my life. I will bad mouth this place as long a I live.

I ordered a Ruger Mini-14 target rifle from their site and got it two weeks later from an FFL in Wisconsin, no problem. I paid $702 total and I know the gun is worth about $1400 now. A few days after ordering, I noticed the gun was out of stock - I guess I got lucky. That was three years ago and it has since never been available. I see now, as of Feb. 2021, you can't even ship to an outside FFL anymore. WOW! All in all, it was a great experience for me, but now would probably be impossible. I guess you gotta strike when the iron's hot.

They sent me a rifle that did not have a removable side-baffle break when the one I ordered specifically stated that it was removable. I contacted customer service and they were extremely rude and repeated the same line over and over that "since I received the rifle I had to take it up with the manufacturer for warranty" and did not back up their sale in any way. They advertised something that they didn't provide after I paid for it, should be false advertising or straight fraud. Absolute garbage.

Do yourself a favor and keep on scrolling when wanting to purchase a firearm online. 18 days and four phone calls only to find out it is not in stock when it was advertised as such. Luckily after purchasing $250 worth of ammo and a holster i found what i needed elsewhere at a cheaper price.

FL state law regarding waiting periods for rifles and shotguns is 3 business days except if you have 1) A concealed permit 2) a trade in 3) a hunting license. The store ignores the law and makes you wait regardless. Additionally the site states if you ship to an RK store there are no fees. I had to pay an $8 transfer fee at the store. 50 mile round trip twice when I could have paid $30 more at a store in town and not had to wait. Bottom line do not deal with RK.

I ordered my first firearm from RK Guns on March 1st. I contacted customer inquiring about delivery and was told it was delivered on March 7th. No proper follow up. The firearm was delivered to someone home who was a basket case. This has been the worst purchase experience ever. I would NOT recommend this company or it's vendors.

They had what I wanted, and the free transfer at one of their stores is nice, but 10 days to process and 10 days to ship (after paying $12.99 for shipping) an order is completely ridiculous in this day and age. Also, the person on the phone was extremely rude when I questioned the shipping time. I will be purchasing elsewhere from now on.

I purchased a rifle from these people. Waited damn near 3 weeks for it finally comes go to get the background check of course this stupid pandemic is happening and my background is sitting there for 3 weeks. I got tired of waiting and just asked them to return my money seeing as I never received the gun, Sat on hold for 2 hours get through had them tell me my gun was not in the store which I knew it was because I saw it looked at it and was getting my background for it. Called them back a second time on hold for 2 hours they told me they would issue the refund got an email about a credit memo still haven't seen the refund. Don't buy from these people they are shady at best

I purchased Rossi. 22 LR. It was not visible in time of transferring the firearm that the rifle is malfunctioning. I also did not notice that sight is broken. I was able to make 10 shots from 60 at shooting range until it stopped functioning. The company customer service said me, "Sorry".

Their shipping is slower that the pony express. 7-10 days is just not competitive. They still haven't shipped it and then their is the shipping time added on to the 7-10 days. I think they ship every other Sunday. First and last purchase online for me. I have gone into Rural King and bought gun in store without these issues.

Ordered a handgun that the website showed in stock. Waited 20 business days and started calling company, all they had to say, was that my order was processing. 34 days later, I receive an email stating that the gun was out of stock, that I would have to wait. I will never order or shop in there stores again and neither will my friends and family and everyone else I can warn. I will be following up this email by reporting to the BBB.

On Serbia I ordered a ruger 9 mm carbeen, Their website stated that the product was in stock and would require 7 to 10 days for pick up. Today is February 21st, the item still has not shipped. After a nearly 40 minute phone call with customer service I am told that the item should ship before March but no guarantee. These people are sewing items that they don't have in stock And have no idea when they will receive them. I suggest never order any firearm from RK guns If you expect to receive it in a timely manner. RK gums is more than happy to take your money until you piss off and wait.

Rk guns sends me sales ads almost every single day. I have contemplated buying several firearms from them but virtually every single gun they have listed is always marked as out of stock. Why even send out these sale ads when 90 percent of everything posted is not available and no time frame is given as to when or if these guns will ever be back in their inventory again. I realize these are tough times but don't inform me of all the amazing prices you offer if you have nothing to sell anyway. Huge disappointment from this company, and it sounds like their customer service is pretty horrible too! Tim in Roanoke, Va.

This was the most disappointing firearm purchase experience to date for me. Customer service is horrible and has no answers. Lead times to process run longer than anywhere else with no sort of cooperation to get status. Absolutely disgusting. Me and me two neighbors ordered the same gun, at the same time, they got there's 3 days later…day13 and mine still shows 'processing'. Absolute garbage service, snotty arrogance, and who GAF attitude from them.

Just don't. Whatever would posses you to ever buy a gun from Rural King... just don't do it!... they're nasty, fraudulent, unlawful, dis-respectful, they do not support a buyer... they could care less about anyone... THEY'RE the one's doing YOU a favor just by existing!... STAY AWAY unless you're stupid...

You can order online and pick up at store or buyvfrom what they have in stock. Done it both ways multiple times never had a problem. RK is the only way I order guns online anymore because of all the issues I have had elsewhere.