RK Guns

It's been over a week since I ordered a pistol, the Lafayette, IN store had the very same pistol back in stock, no one called or text me to come in and pick one up. Poor business.

Ok first off this is an honest reveiw i order an handgun they said 10 to 14 days i was getting alitte impatient at times mostly cause i was excited anyways the purchase was easy as pie shipped out quick i would of had it quicker but hoildays past and did not help the only thing i feel needs to happen is better trackment on items thats it most of the reps were clueless but again its rkguns problem the people are followong protocall anyways all in all great experience and will shop for another weapon for sure

Placed an order from RKGuns.com for a handgun. Handgun was in stock on the site. Placed my order, entered payment information, and selected FFL for the transfer that was already in their system. Received email on Friday stating RK needed updated FFL in 7 days or order would be cancelledy. Called the FFL & they forwarded information on Monday morning. That day, I receive an email stating the item was OOS. I called Customer Svc to inquire, and was informed that they "don't start processing orders until they have all the required info". So, didn't process until UPDATED FFL info was sent.

In other words, the handgun I ordered was sold out from under me because RK didn't have updated FFL info. If you want decent customer service, SKIP RKGUNS!

BTW... ordered the same handgun from a small shop, got a better price, and it was shipped the same day!

Do yourself a favor and go to a real gun store and pay a few bucks more. This place is chaos at best and insanity at least. I cancelled after 5 weeks.

I ordered a handgun from RK Guns in late May. It was an item hard to find in stock at almost all vendors, so I was glad when I got an email that the item was in stock at RK. Three days later I got an email asking for the FFL facility to send a copy of their current license, and if not done within 7 days, the order would be cancelled. The copy was sent to RK that day. No confirmation that RK received the copy, so I sent a total of three emails to try and find out. All 3 emails got automated responses, never any confirmation of the FFL license issue being resolved, the order being processed or the order being cancelled. I called... on hold for almost an hour, never spoke with a person. Called again a couple of days later, on hold for over an hour, never spoke with a person. Called a third time, finally got to speak with a customer service rep (after 45 minutes on hold) who confirmed that the FFL had been received and that the order was "being processed, estimated 10-14 days for order to be shipped. It has been 3 weeks, no word on shipment, no change in status of order, no charge on my credit card. Yesterday I found the same item in stock at another vendor, ordered it. Called that company this morning, the call actually ANSWERED by a person, who was able to confirm that the item was in stock. So I called RK today and after at least 45 minutes on hold, spoke to a customer service rep, asked them to cancel the order, which was done. I was never sure that RK actually had the item in stock...

BUYER BEWARE. THIS PLACE TAKES YOUR MONEY AND GOD FORBID YOU HAVE A DEFECTIVE GUN. YOU ARE ON YOUR EDGE. YOU HAVE TO CONTACT THE MANUFACTURER AND DEAL WITH THEM DIRECTLY WITH NO HELP OR SYMPATHY FROM THESE $#*!TARDS.

I asked the young lady about my order & she explained it took 10 days. I said shipped 11 days ago & not there. I said I will start buying my firearms somewhere else. She said quote that's wonderful & then hung up on me after I canceled my order. The lady/person has no room to be working with the public. RKGUNS/ RURAL KING ARE HITTING THE BOTTOM OF THE BARREL. DONE SHOPPING FOR ANYTHING IN STORE OR ONLINE. I GUESS THEY ARE HURTING FOR HELP BAD NO MATTER HOW RUDE. I WILL NEVER NEVER GO TO OR ORDER FROM RURAL KING OR RKGUNS AGAIN. THE PERSON SHOULD BE FIRED. I CANCELED MY ORDER. DONE ……..

I ordered handgun online and so far it has been10 hours and background check still has not been approved. I will never purchase from this company again.

I placed an order for a firearm and when I was notified it had arrived I went to the store and filled out all appropriate state and BATF (4473) paperwork. This paperwork was checked and verified several times (3) before I left the store. At the end of the three day wait period I went to back to pick it up. With the finalization paperwork completed and signed off I was told the rude store manager had a problem with my paperwork. The paperwork mentioned above and verified (3) times! I was told I would have to resubmit the paperwork because I signed Dave rather than David. Apparently The Illinois State Police and BATF had no issue with this but the store manger did. At that point I cancelled the sale not wanting any more to do with this bunch. I was given a customer service number to cancel the sale. I was then informed that the shipping charge from their warehouse to the store would not be refunded.
Do business with this store at your own risk! There are plenty of legitimate, competent, customer oriented business out there, you don't need to deal with rude, incompetent idiots.

Ordered a rifle June 11th. They state 7-10 business days just to process an order. On business day 13 I started trying to contact customer service. That day I tried 2 different times and gave up after being on hold an hour each time. Next day after another hour I actually spoke to a representative that told me it was taking up to 20 business day. When I received no word on day 20 I wrote a negative review and received an automated reply hey were looking into it. I emailed customer service directly on day 24 (July 13th) and received a reply that customer service was sending an email to a supervisor to look into it. Today is July 17th with no resolution. Emailed them to get it figured out today or I was cancelling my order and from the complaints I see here looks like I will need to tell my bank to refuse any charges from this shyster company. Seriously, a one man operation could have processed hundreds of orders in 24 business days. Is their operation no bigger than an outhouse with a couple of basement dwellers running it? Will post up a another review of how this turns out. I'd avoid this place at all costs. I actually think when I cancel my order it will be a relief on their part not to have to fill another order

I've purchased three firearms from RK online I've had all three sent to a Rural King store and had no problems at all. Sales people at firearms counter were very friendly and helpful

Ordered a Henry 22WMR Express Mod H001ME, Received just a 22WMR Model H001M. My bad. I didn't discover it til I go home so I guess I'm stuck with it.
The Express model has a Picatinny rail on the receiver and a Monte Carlo stock. No iron sights. The one I received had a t egular stock. Instead of a Picatinny rail has a grooved receiver,

A waste of time. I ordered a gun and they canceled my order saying it was not in stock. Came back in stock and they canceled the order again. RKguns is a joke!

Very poor quality. Swindlers and liar. Order was shipped to the incorrect store and will be closed. Embarrassment

RK Guns is a scam. They take your money and don't ship your firearm. Stay away. Any other gun dealer is better.

RK Associates are extremely helpful and knowledgeable. Buying a guns there was a great experience. I will definitely be shopping there in the future.

They are very slow at processing online orders They say it is in stock but they don't let you know on up dates to where your order is.

Back all they sell -at least they do that in greensburg indiana--they are great to work with and know there product! ABSOLUTLY THE BEST PLACE TO BUY A GUN PERIOD!

Your inventory, if you call 1 gun an inventory, is a fat joke. Is that how you get everyone's email address?

All good here. I have purchased many guns from them with no problems. Also have purchased many items that are shipped right to me with no issues.

Customer service "SUCKS". Ordered gun had it shipped, no response on when gun was received or if it was received. Do not have your gun shipped here.

My new hand gun showed up in perfect condition, and shipped quicker than I expected. Great job. Thank you.
Ken S.

RK guns is the closest thing to real gun control in the USA as you order a firearm and never receive it.

One price online another at store. Ad didn't say online only store clerk said they couldn't sell at that price. They lost a costumer.