website thubmnail of Robinhood
How would you rate Robinhood?
grey star
grey star
grey star
grey star
grey star
New Jersey
1 review
0 helpful votes
Follow Aline S.
Unfollow Aline S.
Send Message
Share Review
Report Review

I received an email asking to fill the form w-9 which I DID in 11-30-2024 and my acount now has restrictions.
I also submit my ID DRIVER LICENSE and now my account still has restrictions.
I tried for many times support on line but nobody answers or fix my problem.

I also need to update my phoe number in my account which i tried many times and the app does not work.
Very dissapointed with ROBINHOOD!

Date of experience: December 2, 2024
Romania
1 review
2 helpful votes
Follow Andre D.
Unfollow Andre D.
Send Message
Share Review
Report Review

Someone hacked my account and I cannot get in. And I've been emailing them for over a month to change my information. I hope this company gets dissolved and banned. Definitely operates as scam. Make sure to file a complaint.

Date of experience: August 4, 2024
Florida
1 review
0 helpful votes
Follow Todd U.
Unfollow Todd U.
Send Message
Share Review
Report Review

Stole our funds
August 1, 2024

Robinhood brokerage gave our money and stocks to a criminal. And after stealing our money. Said case was closed. They actually allowed another person to change passwords and withdraw our account. That is like a bank going in your account and giving your money to a stranger and reassign your account without permission. In other words they are complicit in stealing, a very bad company.

Date of experience: August 1, 2024
Florida
3 reviews
3 helpful votes
Follow L A.
Unfollow L A.
Send Message
Share Review
Report Review

I am incorporated as a trader. Looking at switching account from Fidelity. Signing up... Trying to enroll w EIN... Zero customer service help, gave up after trapped in a loop. Sorry you don't want my $300k.

Date of experience: February 16, 2024
Nigeria
10 reviews
0 helpful votes
Follow Jasmine B.
Unfollow Jasmine B.
Send Message
Share Review
Report Review

Fraustrating
February 18, 2025

Stay away from them or else you want to lose everything in your pocket. I lost $50,100 on this and got blocked after every process
All thanks to Alexwalterfxhelp at email dot com that finally i got my stolen money back, i advice you contact him for help

Date of experience: February 15, 2024
Mexico
1 review
0 helpful votes
Follow Patricia T.
Unfollow Patricia T.
Send Message
Share Review
Report Review

They stole my money
March 3, 2024

They enroll me on a gold credit card without my authorization by the time I found out I was missing around $100. I tried to contact them and they said they were going to take care of that and they never did. They were selling my crypto coins without my authorization. I've been buying crypto coins with Crypto.com and Fidelity and I haven't had any problems.

Date of experience: March 3, 2024
Florida
1 review
7 helpful votes
Follow Nitesh S.
Unfollow Nitesh S.
Send Message
Share Review
Report Review

I've been with Robinhood for almost 4 years. One problem that's been there since day 1 is customer service. If I have a problem with my TD account there's a phone number to call and a branch right next to my house. Now I'm not saying physical locations should be open, but no phone number even just an email to keep you waiting. I've have fraud occur a long time back and the panic and anxiety is just through the roof waiting for days on end for a simple response for someone to tell you "I'm sorry about that we will look into it, till the meantime request a new card" and never hear a word back. This brokerage could use a bit more help.

Date of experience: January 14, 2021
Florida
1 review
4 helpful votes
Follow Mark m.
Unfollow Mark m.
Send Message
Share Review
Report Review

Don't use this stock trading app. I bought 30 shares of nokia and then they blocked the ability for anyone to buy them so the stocks nose dived and $#*!ed me over. Can't wait to be apart of their lawsuit $#*!ing scumbags

Date of experience: January 28, 2021
Colorado
1 review
2 helpful votes
Follow Travis C.
Unfollow Travis C.
Send Message
Share Review
Report Review

Robinhood is involved in deceptive practices involving its instant transfers. Even after saying, you can do instant transfers, they red flag you after the fact and freeze up your whole account. Even with 100% successful deposits and transactions. They still do this to their customers. The customer service representatives tell you you will get a call back from the supervisor, another lie they like to tell when instead you will receive an email. Robin Hood, as a company, you should be ashamed of yourselves the way you treat your customers, laughing at your customers, concerns and all-around, disrespectful, dishonest behavior. This company should not be allowed to do business in America.

Date of experience: May 10, 2023
Virginia
1 review
2 helpful votes
Follow Jane D.
Unfollow Jane D.
Send Message
Share Review
Report Review

Never Ever
August 29, 2022

My children pushed me towards this company... I bought a few things... spent a few dollars... but don't ask me what or how well it has done because while deleting my browser history I managed to get signed out of my Robinhood account and they will not let me back in... they say the only way for me to gain access for my account is via a cell phone so they can send me a code... they are not the only account that uses this form of verification but they are the only one who does not know anything about email or land lines... not everyone has a cell phone... apparently this is the only way they know how to send a code so I am out my money and my purchases... yet they managed to email at least three times a week with ads for upgrades and to let me know I can view my account statements or to verify my tax info... none of which apply to me since I cant get into my account without a cell phone.

Date of experience: August 29, 2022

Overview

Robinhood has a rating of 1.1 stars from 267 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Robinhood most frequently mention customer service, phone number and bank account. Robinhood ranks 107th among Brokerage sites.

service
150
value
138
shipping
48
returns
61
quality
130