website thubmnail of Robinhood
How would you rate Robinhood?
grey star
grey star
grey star
grey star
grey star
Pennsylvania
8 reviews
7 helpful votes
Follow Joseph W.
Unfollow Joseph W.
Send Message
Share Review
Report Review

They offer a relatively simple interface and make getting some stocks accessible to normal people. That's the good. The bad is that many users really don't know what they're doing when it comes to stocks and the companies, metrics, and terminology. Start small and invest what you can afford to lose and learn. So far I've found them decent to work with.

Date of experience: January 12, 2021
Colorado
1 review
3 helpful votes
Follow Aravinda S.
Unfollow Aravinda S.
Send Message
Share Review
Report Review

My stocks worth *******$ were sold and the money was moved to some revolut account in 10 mins. I tried to call the robinhood customer care within the 10 mins of the transaction happened. But it doesn't work. We only need to sent email. I have sent tens of emails to cancel the transaction, as it was in the pending state. I got an email that we are looking into the issue but they didn't cancel the transaction. Now the transaction is completed am my money is gone. No reply yet from customer care. Don't know how to proceed with the complaint or take legal action. Kindly suggest.

Date of experience: October 1, 2020
Ohio
3 reviews
11 helpful votes
Follow Cory G.
Unfollow Cory G.
Send Message
Share Review
Report Review

It's worked out for me
December 12, 2020

I have been on Robinhood a while and I do enjoy using it (unless my stocks are falling lol). I like having control over my stocks personally but I suggest that people start slow because no matter who you use to trade, the stock market can go really well or really bad. The key is researching anything you plan to invest in as much as you can before buying any stock (things might look better/worse once you put some hours into learning more).

The good is that I have control over my stocks and in my experience, response time to my emails has been good (I do have a large chunk of money with them and I am unsure if that effects anything).

The downside is site glitches. The worst is when I can not log in for a while but thankfully it gets resolved quickly most of the time and it is pretty rare.

Date of experience: December 11, 2020
Washington
1 review
7 helpful votes
Follow Donna H.
Unfollow Donna H.
Send Message
Share Review
Report Review

About 3 years ago i put 1,000 into Robinhood and used the service to add 3,000 more over time. Upon downloading new app which Robinhood asked me to do, my account went to zero. No way to reach any life person. Try calling their phone number. Email help is no help. Would not recommend. Finally got 4k out by using old software and old password in different computer. UNSAFE...

Date of experience: June 23, 2020
New Jersey
6 reviews
4 helpful votes
Follow Andy G.
Unfollow Andy G.
Send Message
Share Review
Report Review

Excellent
July 11, 2016

A simple clean organized efficient app for trading stocks. Best of all free trades. I don't know how they make money but all I know is I'm getting a good deal. I can buy one share at a time and not have to worry. Financial sites always risky but I can personally say that robinhood is the best for trading stocks.

Date of experience: July 10, 2016
Washington
2 reviews
3 helpful votes
Follow Michelle J.
Unfollow Michelle J.
Send Message
Share Review
Report Review

RH let's you start investing and trading easily. No waiting days for funds they have instant deposit that's let's you start trading same day. Just verify your account to add funds and you are good to go. This GME crap yesterday was started with a private company's security breach and that group on reddit started all of that craziness with insider information. So stop blaming RH when Webull, Etrade, and Schwab did the same thing because of the SEC statement saying there was inside market manipulation. Ignorance of the law is NO excuse!

Date of experience: January 29, 2021
California
1 review
0 helpful votes
Follow Rebecca A.
Unfollow Rebecca A.
Send Message
Share Review
Report Review

If you think it's too scary to invest your money in crypto or stocks, Robinhood offers you classes. Robinhood doesn't charge you fees like a big corporations do the only time you pay is when you withdraw money or if it's required by the SEC. Now YOU are in charge of your own money. You can buy, sell, and trade crypto currency. You can give it as a gift. Robinhood is putting your future in your hands. (Where it belongs)

Date of experience: April 30, 2022
Washington
1 review
0 helpful votes
Follow Brina P.
Unfollow Brina P.
Send Message
Share Review
Report Review

HORRIBLE
January 28, 2021

Randomly signs you out of your account, then your Touch ID and manual entry of login doesn't work. Try to get a password reset link? Good luck. Wont happen. Customer service line has no options, just says to go online and says goodbye. After you file a claim on their site, it's just long auto-messages with a lot of words, but no actual help after days of waiting for response. Playing tag for days, weeks, etc. Same with *******@askrobinhood Twitter account. It cancels your orders, or let's them pend until they just disappear. ALSO completely removed access to stocks that are growing right now. Took away our ability to buy and is only allowing us to sell the stock we have. Whoever is running this belongs in prison. Costing people tons of money. I've heard these complaints from so many people and experienced them myself.

Date of experience: January 28, 2021
Texas
1 review
0 helpful votes
Follow Marcin F.
Unfollow Marcin F.
Send Message
Share Review
Report Review

Had some unusual notification on my app after the Data Breach news. Tried a lot of numbers finally I was able to reach them at 1855 9O9 2795 and they were able to resolve my issue.

Date of experience: November 10, 2021
Portugal
2 reviews
0 helpful votes
Follow Emas L.
Unfollow Emas L.
Send Message
Share Review
Report Review

I didn't like the conditions. After reading the reviews, I thought it was a good decision not to trade there.

Date of experience: June 20, 2022

Overview

Robinhood has a rating of 1.2 stars from 266 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Robinhood most frequently mention customer service, phone number and bank account. Robinhood ranks 107th among Brokerage sites.

service
149
value
137
shipping
47
returns
60
quality
129