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How would you rate Robinhood?
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Georgia
1 review
7 helpful votes
Follow c s.
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This app is horrible. Says no fee but they make extra by skimming profits on your trades. They randomly limit trading of certain stocks, without warning, if their hedge fund buddies are shorting it. Does not care about you, the retail investor. Motto is a lie. I used them for years and will be moving all my money to other brokers.

Date of experience: January 28, 2021
New York
1 review
7 helpful votes
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Crap
December 4, 2020

The worst platform and company I have ever seen with this important thing which is investing and money they should at least have a customer service phone number to call but this robinhood never even answer your email or message, and you can't get a prove quicker they saying your application take up to 5 days to be approved now it's 6 days and no answer, also they want you to transfer funds through access your online banking from their platform? What a joke!
Stay a way there are tons of platforms for investment all over.

Date of experience: December 4, 2020
New York
1 review
19 helpful votes
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I invested some money back in September, thankfully not too much. Now I am locked out of my account. I believe it was hacked. They are asking me for documentation/proof of who I am that I need to send them. I then looked up reviews and found this has happened to many people using Robinhood. It's frustrating because you can't talk to someone from customer support, it's all via email.

Date of experience: November 9, 2020
Pennsylvania
8 reviews
7 helpful votes
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They offer a relatively simple interface and make getting some stocks accessible to normal people. That's the good. The bad is that many users really don't know what they're doing when it comes to stocks and the companies, metrics, and terminology. Start small and invest what you can afford to lose and learn. So far I've found them decent to work with.

Date of experience: January 12, 2021
Ohio
3 reviews
11 helpful votes
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It's worked out for me
December 12, 2020

I have been on Robinhood a while and I do enjoy using it (unless my stocks are falling lol). I like having control over my stocks personally but I suggest that people start slow because no matter who you use to trade, the stock market can go really well or really bad. The key is researching anything you plan to invest in as much as you can before buying any stock (things might look better/worse once you put some hours into learning more).

The good is that I have control over my stocks and in my experience, response time to my emails has been good (I do have a large chunk of money with them and I am unsure if that effects anything).

The downside is site glitches. The worst is when I can not log in for a while but thankfully it gets resolved quickly most of the time and it is pretty rare.

Date of experience: December 11, 2020
Washington
2 reviews
3 helpful votes
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RH let's you start investing and trading easily. No waiting days for funds they have instant deposit that's let's you start trading same day. Just verify your account to add funds and you are good to go. This GME crap yesterday was started with a private company's security breach and that group on reddit started all of that craziness with insider information. So stop blaming RH when Webull, Etrade, and Schwab did the same thing because of the SEC statement saying there was inside market manipulation. Ignorance of the law is NO excuse!

Date of experience: January 29, 2021
California
1 review
0 helpful votes
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If you think it's too scary to invest your money in crypto or stocks, Robinhood offers you classes. Robinhood doesn't charge you fees like a big corporations do the only time you pay is when you withdraw money or if it's required by the SEC. Now YOU are in charge of your own money. You can buy, sell, and trade crypto currency. You can give it as a gift. Robinhood is putting your future in your hands. (Where it belongs)

Date of experience: April 30, 2022
Washington
1 review
0 helpful votes
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HORRIBLE
January 28, 2021

Randomly signs you out of your account, then your Touch ID and manual entry of login doesn't work. Try to get a password reset link? Good luck. Wont happen. Customer service line has no options, just says to go online and says goodbye. After you file a claim on their site, it's just long auto-messages with a lot of words, but no actual help after days of waiting for response. Playing tag for days, weeks, etc. Same with *******@askrobinhood Twitter account. It cancels your orders, or let's them pend until they just disappear. ALSO completely removed access to stocks that are growing right now. Took away our ability to buy and is only allowing us to sell the stock we have. Whoever is running this belongs in prison. Costing people tons of money. I've heard these complaints from so many people and experienced them myself.

Date of experience: January 28, 2021
Texas
1 review
0 helpful votes
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Had some unusual notification on my app after the Data Breach news. Tried a lot of numbers finally I was able to reach them at 1855 9O9 2795 and they were able to resolve my issue.

Date of experience: November 10, 2021
Netherlands
5 reviews
0 helpful votes
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Don't trust them
February 1, 2025

Losing $97,000 was devastating, but Supreme Assets Recovery turned everything around. Their team worked tirelessly and got my money back!
Website:::::: su...pre...me as...set...s rec...ov ery.org
Whatsapp::::: +1 50.5 4...02...0714

Date of experience: January 15, 2025

Overview

Robinhood has a rating of 1.1 stars from 267 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Robinhood most frequently mention customer service, phone number and bank account. Robinhood ranks 107th among Brokerage sites.

service
150
value
138
shipping
48
returns
61
quality
130