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How would you rate Robinhood?
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New Jersey
1 review
0 helpful votes
Follow Aline S.
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I received an email asking to fill the form w-9 which I DID in 11-30-2024 and my acount now has restrictions.
I also submit my ID DRIVER LICENSE and now my account still has restrictions.
I tried for many times support on line but nobody answers or fix my problem.

I also need to update my phoe number in my account which i tried many times and the app does not work.
Very dissapointed with ROBINHOOD!

Date of experience: December 2, 2024
Romania
1 review
2 helpful votes
Follow Andre D.
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Someone hacked my account and I cannot get in. And I've been emailing them for over a month to change my information. I hope this company gets dissolved and banned. Definitely operates as scam. Make sure to file a complaint.

Date of experience: August 4, 2024
Florida
1 review
0 helpful votes
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Stole our funds
August 1, 2024

Robinhood brokerage gave our money and stocks to a criminal. And after stealing our money. Said case was closed. They actually allowed another person to change passwords and withdraw our account. That is like a bank going in your account and giving your money to a stranger and reassign your account without permission. In other words they are complicit in stealing, a very bad company.

Date of experience: August 1, 2024
Florida
3 reviews
3 helpful votes
Follow L A.
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I am incorporated as a trader. Looking at switching account from Fidelity. Signing up... Trying to enroll w EIN... Zero customer service help, gave up after trapped in a loop. Sorry you don't want my $300k.

Date of experience: February 16, 2024
Nigeria
9 reviews
0 helpful votes
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Fraustrating
February 18, 2025

Stay away from them or else you want to lose everything in your pocket. I lost $50,100 on this and got blocked after every process
All thanks to Alexwalterfxhelp at email dot com that finally i got my stolen money back, i advice you contact him for help

Date of experience: February 15, 2024
Mexico
1 review
0 helpful votes
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They stole my money
March 3, 2024

They enroll me on a gold credit card without my authorization by the time I found out I was missing around $100. I tried to contact them and they said they were going to take care of that and they never did. They were selling my crypto coins without my authorization. I've been buying crypto coins with Crypto.com and Fidelity and I haven't had any problems.

Date of experience: March 3, 2024
Florida
1 review
7 helpful votes
Follow Nitesh S.
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I've been with Robinhood for almost 4 years. One problem that's been there since day 1 is customer service. If I have a problem with my TD account there's a phone number to call and a branch right next to my house. Now I'm not saying physical locations should be open, but no phone number even just an email to keep you waiting. I've have fraud occur a long time back and the panic and anxiety is just through the roof waiting for days on end for a simple response for someone to tell you "I'm sorry about that we will look into it, till the meantime request a new card" and never hear a word back. This brokerage could use a bit more help.

Date of experience: January 14, 2021
Florida
1 review
4 helpful votes
Follow Mark m.
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Don't use this stock trading app. I bought 30 shares of nokia and then they blocked the ability for anyone to buy them so the stocks nose dived and $#*!ed me over. Can't wait to be apart of their lawsuit $#*!ing scumbags

Date of experience: January 28, 2021
Colorado
1 review
2 helpful votes
Follow Travis C.
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Robinhood is involved in deceptive practices involving its instant transfers. Even after saying, you can do instant transfers, they red flag you after the fact and freeze up your whole account. Even with 100% successful deposits and transactions. They still do this to their customers. The customer service representatives tell you you will get a call back from the supervisor, another lie they like to tell when instead you will receive an email. Robin Hood, as a company, you should be ashamed of yourselves the way you treat your customers, laughing at your customers, concerns and all-around, disrespectful, dishonest behavior. This company should not be allowed to do business in America.

Date of experience: May 10, 2023
Pennsylvania
8 reviews
7 helpful votes
Follow Joseph W.
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They offer a relatively simple interface and make getting some stocks accessible to normal people. That's the good. The bad is that many users really don't know what they're doing when it comes to stocks and the companies, metrics, and terminology. Start small and invest what you can afford to lose and learn. So far I've found them decent to work with.

Date of experience: January 12, 2021

Overview

Robinhood has a rating of 1.2 stars from 266 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Robinhood most frequently mention customer service, phone number and bank account. Robinhood ranks 107th among Brokerage sites.

service
149
value
137
shipping
47
returns
60
quality
129