website thubmnail of Robinhood
How would you rate Robinhood?
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Maine
1 review
10 helpful votes
Follow Eric B.
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I was Involved in the horrific crash of this app where people lost alot of money because it locked up for a day. Millions of users adversely affected. You sign a waiver, so they have no consequences. Not a good way to do business. This company has ripped off alot of people for 2 days in a row

Date of experience: March 3, 2020
California
1 review
4 helpful votes
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Outdated platform.
July 23, 2020

Their system is outdated. Don't waist your time. Robinhood is using technology that is old school and it will make you less competitive and sluggish in today's trade/investment arena. Try Stash. It has the latest technology for you.

Date of experience: July 23, 2020
New York
3 reviews
2 helpful votes
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Why did they really suspend trading? Only they know. But they still screwed over the little guy significantly even though that was their mission statement. Any trust I had is gone. The only good thing about them is their good UI

Date of experience: February 2, 2021
California
1 review
0 helpful votes
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I used to be a huge advocate for Robinhood. I was impressed by the interface and loved the ability to own a card that was linked with your cash in your portfolio. I have been using it for the past 2 years without any problems. I was disappointed to only have the ability to trade on margin because of the day trade regulations that come with this but it was never a deal breaker due to the fact that I mainly swing options and hold for multiple days. With all the short squeezes' screwing the man I thought Robinhood was on our side but I am disappointed to say this is not the case. I will be leaving and going to ETrade.

Date of experience: January 28, 2021
Nevada
5 reviews
32 helpful votes
Follow zack n.
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If you have an issue there is no way for you to speak to someone to resolve the issue. You must send them an email and they will get back to you via email only. Takes about 3 days for a reply. Each time you send a reply it is answered by a different rep so you end up having to re-explain the issue. I have an issue transferring funds back into my bank account which has been in use and verified for over 1.5 years. Now they are requiring me to show documentation that I am the account holder which I have. Been about a week now and no one has been able to help me.

Date of experience: January 19, 2021
California
2 reviews
2 helpful votes
Follow Christon A.
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DO NOT TRADE ANYTHING ON ROBINHOOD.COM

I'd been trading issue free for several month without incident. But I've two coins on the server in anticipation of a spike. Without warning cause or even a reason why they've restricted my account for absolutely no reason at all.

THERE IS NO CUSTOMER SERVICE. Not one phone number, way to chat or even email if there is a problem. ALL of the phone numbers you see listed online connect to phone scams. The person tries to get you to send "verifying' funds to a random wallet, the address for which they send you by text. Or they will try to get you to load and use remote access software in an effort to commadere and take control of your computer.

I only write reviews when I feel exceptionally impressed, good and bad. ROBINHOOD.COM is BAD.

Do not trade anything on this site unless you eventually want to be scammed.

DO NOT TRADE ANYTHING ON ROBINHOOD.COM

Date of experience: February 3, 2024
Pennsylvania
1 review
10 helpful votes
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Scram
July 7, 2020

Robinhood trading site is a scram. They steal from investors. They kept on blocking me from selling options and then would not show on the margin with the actual progression of the trade. Lies about their site. I would never recommend their business to anyone. Have the decency to run a clean business.

Date of experience: July 7, 2020
Ohio
2 reviews
9 helpful votes
Follow Dani G.
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If you're looking for a way to throw your money down the drain... congratulations, you have found the right platform for you. 1st, the sell your data for the big hedge funds to make money off you. When you do want to sell the stocks that your rightfully own they prevent you from selling, causing you to lose out on more money. Don't waste your time, invest with more reputable brokerages - ETrade, TD Ameritrade and Fidelity.

Date of experience: February 4, 2021
Minnesota
1 review
1 helpful vote
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I invested approximately $600 making $1000 through stocks. Suddenly one day they indicated they cannot verify my account and for the last at least four months I have been trying to get my money out however they have now closed my account and will not help me even though I verified my account multiple times. They have stolen money and I have no way to get it back. Do not invest with them.

Date of experience: May 5, 2023
Arizona
1 review
0 helpful votes
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Robinhood has purposely and repeatedly given me false and misleading information with regards to transferring my assets away from their company. They have delayed things almost 2 months now and they still refuse to do anything about their negligent handling of my basic requests for critical information.

Their escalation 'manager' Ellie is supporting their representatives decision to lie to me multiple times about my account, their purposefully blocking of my ability to request help concerning account security and overall negligence in providing customer support.

They lied, over and over to me. Their so called 'coachable moments' cost me money and they expect me to just accept it.

Date of experience: March 19, 2021
New York
1 review
0 helpful votes
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My TSLA Call option was rejected by the bank due to its' expensive nature, as my bank tries to protect me. I was unable to get anyone in customer service on the phone or even online to help rectify the matter.

To make it worse, robinhood declared the money margin, and is now taking interest on the money.

To top it off, they sold my Call option without my consent while it was coming into the money, but was still at a loss. It would have made me a decent amount of money, but instead, posted a $500 loss, and has given me an extraordinary headache with the bank.

STAY AWAY. Use a better brokerage that doesn't fail on high volume days when reliability is a must. This is the last strike against me with this company. They are bandits.

Date of experience: September 11, 2020
Rhode Island
1 review
1 helpful vote
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I've never run into such incompetence. App doesn't work. Web site doesn't work. Directions for how to close account don't work. Directions how to contact Robinhood don't work. Verification of identity system doesn't work. Sloppy, sloppy, sloppy. I've wasted a good part of my afternoon on this. It feels like I'm dealing with the Three Stooges. If I could give a review lower than one star, I would.

Date of experience: August 30, 2023
Minnesota
1 review
2 helpful votes
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Unable to trade
June 23, 2021

1st off they are not commission free they charge more than price to buy or sell. I have been unable to trade for 3 days they say they are working on it can't buy and have funds available have lost more than $1000 in 3 days while all they say is they are working on it beware this is not a quality trading co. Have pulled my money out and will be closing my account and my wife and son also a lot better fish in the sea.

Date of experience: June 23, 2021
New Jersey
1 review
0 helpful votes
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Robinhood is illegally holding my funds and making it incredibly difficult to communicate with anyone on their side. They initially restricted my account because of "suspicious" activity. When I call them, it was very frustrating and annoying experience, but eventually was able to verify my transactions and my account. Whats strange is that on that same day I transferred all of my funds to my verified bank account (the one that was funding the Robinhood account), they changed the amount of the transfer without my permission. When I reached out to them about this, they then repeated that the account was restricted. I then countered by saying then why did Robinhood allow the smaller transfer? They went radio silence after that and then had the audacity to say that they have the right to no longer maintain my account. If it wasnt so annoying I would have laughed. They have a policy of acting like children. DO NOT, I REPEAT DO NOT USE ROBINHOOD. This company is a scam. They will hold your money hostage.

Date of experience: March 29, 2024
Arizona
1 review
14 helpful votes
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$1100 gone
October 12, 2020

Received a notification that my stocks were sold and money was to be deposited into a REVOLUT account. I contacted them with plenty of time to halt the transaction, changed password. They auto reply came back we are looking into this. Every morning I email... no reply. I've contacted BBB and the SIPC. I have screen shots of everything. PLEASE secure your money get it out of Robinhood!

Date of experience: October 12, 2020
Massachusetts
1 review
11 helpful votes
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March 2nd and 3rd 2020 robinhood has been down I will NEVER recommend anyone using this app to trade... you literally stopped from buy and selling trades and will not be compensated for loss money. Read the fine print on page 15 its should state everything about class class actions smfh

Date of experience: March 3, 2020
California
1 review
5 helpful votes
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Fascist Censoring Pigs
January 28, 2021

This company censors and bans small investor activity to prioritize big hedge funds, pushes its privatized advertising bafoonery and sells your data more than Facebook... It's run by fascist, isolationist—that think investing, finance and economics is some type of a real science instead of a bunch of Wall Street monkeys throwing dice at a craps table. None of these people can do real math anyways. Best to stay away from restrictive dictatorial fintech apps

Date of experience: January 28, 2021
Maryland
1 review
2 helpful votes
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Robinhood's actions on January 28th really just proved that they are completely against "Democratizing finance for all", their own slogan. Preventing retail investors from buying the stock they want because of volatility just to "protect us" is a complete lie. Slimy company. I smell a class action coming.

Date of experience: January 28, 2021
France
1 review
7 helpful votes
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Stay away
March 27, 2021

For the love of your mental health, kindly stay away from this company. They'll make very enticing offer and when you make deposits, withdrawal becomes impossible.

There's no reliable customer service, so contacting them is impossible.

Took my money and almost drove me mad!
But since it was all my savings, I couldn't give up and let them win

Kept looking for means to recover till I got recommendations from a lady on Quora to contact Phoenix Souls

I was skeptical at first but had no choice.
They were able to recover my money back
Surprisingly! Best day of my life!

You can look the website up at Phoenixsouls dot com for help

Good luck

Date of experience: March 27, 2021
Illinois
2 reviews
1 helpful vote
Follow Masiha S.
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This company isn't trustworthy at all, they actually all nice when they want you to keep depositing but once you have made enough and want to take out your profits, different issues start arising in your account.
They even initiated trades without my permission, it was just a lot not until I got assistance from futuresaidcom that help me secure reimbursements back from this company.
They even stopped responding to my messages and email at some point claim they will look into and never did anything.
They are all the same really, glad it's over now

Date of experience: January 8, 2023

Overview

Robinhood has a rating of 1.1 stars from 272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Robinhood most frequently mention customer service, phone number and bank account. Robinhood ranks 107th among Brokerage sites.

service
150
value
138
shipping
48
returns
61
quality
130