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    Roblox

Roblox

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Overview

Roblox has a rating of 1.9 stars from 1,090 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roblox most frequently mention customer service, online daters, and credit card problems. Roblox ranks 56th among Role Playing Games sites.

  • Service
    286
  • Value
    252
  • Shipping
    163
  • Returns
    190
  • Quality
    254
Positive reviews (last 12 months): 7%
Positive
3
Neutral
2
Negative
38
View ratings trends
264
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How would you rate Roblox?
Top Positive Review

“Roblox”

Vaulteons channel g.
12/19/23

Roblox is a very fun game for young kids to play and for even older people to create content and meet new friends, Even though there are sometimes when people are mean and don't understand that not everyone is like them so they just mess around trying to get a reaction, this is the main reason why I am giving Roblox 4 stars.

Date of experience: 12/17/23
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Top Critical Review

“Banning without a reason or looking into it or for the reason”

Erimide O.
10/4/24

Firstly I am a player who`s been currently playing for 5 long years and I`m here to share an experience that has just happened to me for the first time. I`m currently writing this 20 mins after the event. First let me start overall when you overlook the major problems its a really smooth business with plenty of splendid games. But a main problem is banning...it`s okay to ban but to ban without knowing the reason is very rude and unfair for the banned person. They might have been bullied talked back(maybe not insult but question why the player did ----(something bad example bully or insult) and get reported and banned that is very rude and unacceptable i can`t stand unsensible movements that you did not even think about or look into properly into, sure it may not be your job to check the chat in a game that caused them to be banned before banning them so you know if they have a very good reason for saying something. The reason i am unable to screen shot is because i am playing on a laptop and i was not with any type of other device,plus i got banned veryt quickly.

Date of experience: 10/4/24
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Reviews (1,090)

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Reviews that mention popular keywords

customer service (76) fun game (53) credit card (40) gift cards (32) email address (11) fun games (53)
Thumbnail of user joseg992
New Jersey
1 review
0 helpful votes
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March 7th, 2022

Don't spend your money on this game kids your account will get hacked it's pretty easy for people to hacked your account customer service will not do anything to help you out don't waste your money on this game parents don't let your child play this game my son got hacked 3 time the 3rd time customer service close his account did not do anything about after it was hacked.

Date of experience: March 7, 2022

Thumbnail of user audreys319
Italy
1 review
0 helpful votes
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November 30th, 2020

I can't really use roblox when I always have to verify myself. I understand it's for the sake of bots but at the same time it kept telling me I was wrong which I wasn't and I'm trying to run my own group on this game, means I cannot really since this keeps happening when I try to post an update.

Date of experience: November 30, 2020

Thumbnail of user dianal1020
Florida
1 review
2 helpful votes
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December 6th, 2022

Ok first of all they're are alot of bugs I don't know why but they keep on deleting outfits and if they're gonna take away what we bought shouldn't we get a refund? It's basically like oh I'll trade you this for that then they delete it its oh nevermind I'll take both take it back and you don't get anything. Like it's soooo annoying!

Date of experience: December 6, 2022

Thumbnail of user ambera47
California
1 review
3 helpful votes
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August 16th, 2017

I downloaded for gaming reason, I like any kind of game... Im a gamer mom. I have had it for about 5 hrs played with wifi for better data too see if it would stop glitching and it didn't... I played the course one and every mid jump it would freeze for a second when other players fell. Which caused me to fall threw the cracks or off the small things. It was quite annoying, I also would not let my child play because of the adult predators and language of other children or adults. I can see it was made for children but were there are children there are child predators.

Date of experience: August 16, 2017

Thumbnail of user patriciam1929
California
1 review
0 helpful votes
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September 14th, 2020

In the last week both my daughter and her friend have been unable to login. They have both received messages saying wrong password. My daughter has had the same password for 3yrs? When calling Roblox support and the official company number no one answers. She has lost, they have both lost everything they have built, money they have spent, and friends they have made in Bloxburg. She has been so disappointed. I don't think we could go back. :(

Date of experience: September 14, 2020

Thumbnail of user deded12
Florida
1 review
2 helpful votes
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January 6th, 2021

Roblox is the best, i gone through things that was the best luck, i just play roblox to clam me down. Roblox teaches me alot of things. Like not to swear bloxburg teaches me parenting hood adopt makes me learn pets and tower of hell teacher me to not give up!. I been playing roblox since i was 5 and now im 10!

Tip for consumers:
keep calm and play roblox

Products used:
idk

Service
Value
Shipping
Returns
Quality

Date of experience: January 5, 2021

Thumbnail of user fuckl1
New York
3 reviews
4 helpful votes
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March 26th, 2022

So roblox is pretty fun I have been playing for a few years now the only thing that gets by the filter that is inappropriate is the word "69" but people don't go around spamming that so it is safe it is also free

Tip for consumers:
Really fun make an account

Products used:
Robux

Service
Value
Quality

Date of experience: March 25, 2022

Thumbnail of user nathanl45
Georgia
1 review
2 helpful votes
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April 24th, 2017

I have been a player of Roblox since about Christmas 2006. The game was full of enjoyment as it reached its peak in about 2009-2010. A couple years later, it has gone the way of a pay- to- play game. Roblox has gone quickly downhill since then, especially in the last couple years. Sure, it might be addicting for a bit for new players, but that will only last for a few weeks. Only a few months left and the game is gone.

Date of experience: April 24, 2017

Thumbnail of user heyimherexd21
GB
1 review
1 helpful vote
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April 20th, 2023

I asked for support due to my robux being taken away monthly because I downloaded a rogue chrome extension called "RoSearcher". I asked for a refund for my Robux, however, they denied my request because I had a recent "restoration of Robux" to my account, which was over 6 months ago. Terrible service, majority of the time they NEVER solve problems. If you have a problem, might as well suck it up than asking for support as there's no point.

Tip for consumers:
N/A

Products used:
N/A

Service
Value
Shipping
Returns
Quality

Date of experience: April 20, 2023

Thumbnail of user danielae32
New York
2 reviews
1 helpful vote
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June 13th, 2021

I love this because its fun and there is over 1 billon games to play and piggy came out in 2020 that made 1 billion visits in 2021 and a few months ago piggy had a 1 year anniversary which was meaning lots of collabs with animators and gacha club/lige creators! Luck for the rest of the day

Service

Date of experience: June 11, 2021

Thumbnail of user mike18
California
4 reviews
2 helpful votes
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March 4th, 2021

Listen, I LOVE playing roblox!, I don't quite understand why it has three stars. This game is way better (in my opinion) because it allows you to play any game, and my favorite youtuber is flamingo! I have been playing this game since 2012, and I rate this 5/5 stars!

Date of experience: March 4, 2021

Thumbnail of user melindaw16
Ohio
1 review
3 helpful votes
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December 1st, 2016

I signed up for Roblox with facebook so my daughter can play together. I pay for a premium account for her and I have a free account. When I get into my account and try to verify email, because I used facebook to sign up, I get an error. I cannot no matter what I try add an email or password to the account I get error after error. SOOO I get screen shots, write a detailed report of the errors and send it to tech support. (Im in IT Field so I know what they need from me)
Except my email back from them is "Sorry we have no way to verify the account is yours"
I ask them ok what do i do to fix that? Their suggestion "You'll have to create a whole new account." This is there answer. Instead of them opening my account and clearing out the error so I can enter my information. They just say meh, not our fault you signed up with facebook.
So moral of the story is the game is fun, until you need help from the support department.

Date of experience: December 1, 2016

Thumbnail of user armariop
New York
4 reviews
21 helpful votes
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May 11th, 2020

Let me tell you something, there might be inappropriate content and people calling you "noob" "ugly"
But you know what just report or go off the game simple as that
Welcome to the Internet! Any online multiplayer game has the words "noob' ugly", best thing is to ignore it!
Roblox Corp Is the best they make good rules and delete those bad accounts there might be online daters report that's it I recommend it 6+

Date of experience: May 11, 2020

Thumbnail of user olivias381
New Jersey
1 review
0 helpful votes
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January 4th, 2021

Roblox is really fun and cool, but I recommend it for 14+ because people have bullied me with words to terrible to name. But otherwise, Roblox is a fun game, and it's convenient because the app is free, and you can play it online. You only have to pay for robux.

Date of experience: January 4, 2021

Thumbnail of user shanem213
Ireland
5 reviews
6 helpful votes
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July 2nd, 2020

Roblox is a money scam posing as a leisure product.

Kids Keep Getting Scammed out of Their Robux. System support will not intervene and are cool with the fact that the system scams children out of their pocket money. Shame. You would think people who are this bright could create a money making path that didn't thrive on the theft of kids pocket money.

Date of experience: July 2, 2020

Thumbnail of user tobyh31
Australia
1 review
2 helpful votes
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April 7th, 2019

Roblox is a very fun game with lots of different places to visit. Sure some games on Roblox violate the tos but it will get taken down in the next couple hours or so!
But one bad thing is if your account is under 13 some numbers get hashtaged!
So say if you wanted to say 126 it would turn into ###:(
There is also alot of spam bots. But the wont interfere with the gameplay!
Its also FREE!

Date of experience: April 5, 2019

Thumbnail of user paigeg123
Michigan
2 reviews
0 helpful votes
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October 4th, 2022

First after you sign in your character be a bacon hair at first and the chats system sucks you get hashtags and the characters jumps are terrible the jumps are not far too short everything and robux is not free do not download

Date of experience: October 4, 2022

Thumbnail of user kendrar21
Florida
4 reviews
18 helpful votes
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August 10th, 2018

Beautiful game absolutely in love!
Graphics are wonderful and many platforms/games to play.

Tons of catalog items and friends. And followers.

Problem is, to get lots of catalog items, you need robux. And you need real money to buy it. I've bought $200.00 WORTH of robux which means i have 21,000 ROBUX
(i used my savings.)
Anyway, you can make worlds and stuff but you just have to have BC or TBC or OBC. Annoying right?

Anyway, i have had a good past with this game except for when my account Amethyst_Aura got hacked BUT I RETRIEVED IT!

How? Well wonderful Roblox customer service of course. CS is reasonable and helps you more then any other CS for games.

They just asked me the first email and second and finally the last, and everything was happy! Oh and yeah, i emailed them the google play receipt.

All good now. For now.

Enjoy this game!

Date of experience: August 9, 2018

Thumbnail of user katreenac
Washington
1 review
0 helpful votes
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April 3rd, 2023

The support program does not help at all and the point of the app is for you to spend a lot of money. The games you can play are only easy to be good at for spending money and most of the games are like small casinos where you gamble your Robux to try and get something good.

Date of experience: April 3, 2023

Thumbnail of user josht85
Texas
1 review
1 helpful vote
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October 23rd, 2018

My account (jbh2007) was made on February in 2013, and I've only gotten "hacked" 3 times, but they (as in the hackers) just changed the password. I'm just salty because they removed Tickets, but they removed it because of bugs, and they need money so they can keep the website up and so we can "enjoy" the game.

Service
Quality

Date of experience: October 22, 2018

Thumbnail of user whate5
Maryland
1 review
4 helpful votes
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March 1st, 2020

To everyone who says Roblox is a bad game. You are so wrong! This game is a good place. The people who you say "Oders should be banned from Roblox now!" You do realize that they could just be joking or kidding. I don't think there's any way that people can find true love on here. Also if you spend money on this game. You do know if you find out that your child or a hacker spent money on your card do these: 1. If you find out your child spent money you should (This applies if they put your email in) You can stop the confirmation and they will ban their account. Or you can talk to them, and tell them that if they behave they can get some Robux or some membership.

Date of experience: February 28, 2020

Thumbnail of user alenar4
Indiana
3 reviews
5 helpful votes
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June 17th, 2017

Roblox was a good game when i played it but i don't play anymore because there are to many adults that play and to much innapropriate things and rude people i miss this game though and it was really cool.

Date of experience: June 17, 2017

Thumbnail of user chrisl1185
Connecticut
1 review
6 helpful votes
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January 8th, 2021

They are a complete disgrace. Children get glitched and hacked and lose all progress. Clicking on admin reporting is a complete waste of time. No one one reverses the damage nor do they contact you back. To add to insult they solicite money for their site which is grounds for class action suit. You would have to be a num-nuts to buy a Robux gift card at one on those stands in the store. Worst game site on the internet.

Tip for consumers:
stay away or enjoy consoling young children

Service
Value
Quality

Date of experience: January 8, 2021

Thumbnail of user danielk1053
Ireland
1 review
1 helpful vote
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July 9th, 2021

3 years ago there was no slenders back then they were making games for fun and something happens 2 years ago someone made slenders and then gets rich people forced to be a slender and now it's the present day slenders keeps ODing and bullying a poor person that doesn't have robux and keeps calling them ugly idiot stupid stuffs like that.

Date of experience: July 9, 2021

Thumbnail of user johnd4632
Washington
1 review
1 helpful vote
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January 30th, 2021

I've been on roblox for quite a while and roblox customer support doesn't seem real and instead seems to be botted, and their servers are starting to fail in the US. stuff like game GUI and other players' avatars won't load correctly, severely ruining the roblox experience for me. Their website was also partially failing to load, the only way I could fix this was using a VPN.

Tip for consumers:
try not to be too dependent on roblox support

Products used:
items and gamepasses bought with robux

Service
Value

Date of experience: January 30, 2021

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