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    Roblox

Roblox

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Overview

Roblox has a rating of 1.9 stars from 1,090 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roblox most frequently mention customer service, online daters, and credit card problems. Roblox ranks 56th among Role Playing Games sites.

  • Service
    286
  • Value
    252
  • Shipping
    163
  • Returns
    190
  • Quality
    254
Positive reviews (last 12 months): 7%
Positive
3
Neutral
2
Negative
38
View ratings trends
264
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How would you rate Roblox?
Top Positive Review

“Roblox”

Vaulteons channel g.
12/19/23

Roblox is a very fun game for young kids to play and for even older people to create content and meet new friends, Even though there are sometimes when people are mean and don't understand that not everyone is like them so they just mess around trying to get a reaction, this is the main reason why I am giving Roblox 4 stars.

Date of experience: 12/17/23
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Top Critical Review

“Banning without a reason or looking into it or for the reason”

Erimide O.
10/4/24

Firstly I am a player who`s been currently playing for 5 long years and I`m here to share an experience that has just happened to me for the first time. I`m currently writing this 20 mins after the event. First let me start overall when you overlook the major problems its a really smooth business with plenty of splendid games. But a main problem is banning...it`s okay to ban but to ban without knowing the reason is very rude and unfair for the banned person. They might have been bullied talked back(maybe not insult but question why the player did ----(something bad example bully or insult) and get reported and banned that is very rude and unacceptable i can`t stand unsensible movements that you did not even think about or look into properly into, sure it may not be your job to check the chat in a game that caused them to be banned before banning them so you know if they have a very good reason for saying something. The reason i am unable to screen shot is because i am playing on a laptop and i was not with any type of other device,plus i got banned veryt quickly.

Date of experience: 10/4/24
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Reviews (1,090)

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Reviews that mention popular keywords

customer service (76) fun game (53) credit card (40) gift cards (32) email address (11) fun games (53)
Thumbnail of user amberg262
Canada
5 reviews
3 helpful votes
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February 8th, 2022

Customer service is a complete joke. They don't even read what you have to say. They just copy and paste whatever seems relevant enough as their response.

Tip for consumers:
You can get a refund, but your banned for 3 days if you do so.

Date of experience: February 8, 2022

Thumbnail of user jamess1694
New Zealand
1 review
5 helpful votes
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April 25th, 2019

I got hacked countless times even with 2 step verification on, and they refused to replace the items that I've loss because of the flaw in their security system.

Date of experience: April 25, 2019

Thumbnail of user jj475
Massachusetts
1 review
1 helpful vote
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July 17th, 2020

My grandson bought a $25 gift card, redeemed it, and got the message "this card has already been redeemed." He can't buy any characters or other things. Very disappointing for a little 8 year old.

Date of experience: July 17, 2020

Thumbnail of user sssssss
Oregon
1 review
0 helpful votes
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April 29th, 2020

I roblox is an amazing game overall but when the game "Island Life" that I bought a 777 robux game pass for was deleted, I did not get my 777 robux back! I am findleyturbo

My proof is not allowed it has to much pixels: (

Date of experience: April 29, 2020

Thumbnail of user jang69
Oregon
1 review
2 helpful votes
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July 29th, 2017

Granddaughter loves playing this game but out of the blue the account gets deleted.
Made several new accounts and the same happens again.
Yes, its on private.
A really poor app.

Date of experience: July 29, 2017

Thumbnail of user jeffreyc827
California
1 review
2 helpful votes
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July 21st, 2021

Players keep exploiting and calling me noobs because I don't pay the game with real money if I did that it would be waste of time just to play this game.

Returns
Quality

Date of experience: July 21, 2021

Thumbnail of user darinhorj
Romania
1 review
0 helpful votes
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June 4th, 2023

I am talking about fighting games, if you are looking to make a game, never use roblox for it, i dont know how to describe it, because i didnt found anywhere on the internet, a problem for more of my friends, when playing fighting games, or any other game in roblox, you will allways see the other players in delay, or in shooting games missing you 100%, but counts as a hit, meele fighting games to, i see i hit the enemy, but they see me i miss, same vice versa, its never reaction base, its prediction base, but sometimes, even if u predict, its like the others go right trough youre block ability. Id rather kill myself than trying any fighting games on roblox

Date of experience: June 4, 2023

Thumbnail of user terrya323
North Carolina
1 review
3 helpful votes
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April 24th, 2021

I mistakenly left my cc on google play after buying some robux for my 7 yr old grandson. The next day he purchased a bunch of things for the game. As soon as my bank notified me, I took the card off and got in touch with roblox. Of course we went round n round. Then I finally get an email from Google thanking me for the purchases which allows me to report to them that I did not make the purchases nor authorize them. In the meantime I now saw where they tell you if this happens they may delete the kids account. I didn't think they would really do that. But guess what? After Google emails me and tells me they are refunding all the charges, they delete the WHOLE account. Which had extras on it we have paid for over the past few months. And caused the 7 yr old to cry hysterically because he's lost all his game stuff he accumulated that we BOUGHT and all his friends he had made. This is so not right to do to kids.If that's the way they are going to be they should make purchasing harder and restrict their games to older kids who understand how credit cards and money work. My grandson is distraught and I am pissed!

Service
Returns
Quality

Date of experience: April 24, 2021

Thumbnail of user kaih64
Australia
1 review
2 helpful votes
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September 12th, 2022

I have been hacked numous times and lost around 200k robux. I have every secruity measure possible to combat it and still, I get hacked. I have been on the platform since 2012 and have spent thousands of dollars on this game yet Roblox Support is unable to recover it as they only allow for 1 account recovery. This is horrible service as being a long time user and have never been suspended. It saddens me to say that I will probably never play this game again as all motivation to develop on this platform is gone.

Service
Value
Shipping
Returns
Quality

Date of experience: September 12, 2022

Thumbnail of user jackm230
GB
1 review
1 helpful vote
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December 27th, 2017

There is one thing that i hate about ROBLOX which is that people are not able to use the report system properly. I recently made a video to report a perosn that was being toxic(cursing and swearing) to other players. I immediately reported this and after two days I expected something to happen but nothing happen to that player. It shows that ROBLOX's moderation system does not work. Sure, I respect that this game is free to play compared to Minecraft but it is a copy. It is plagarism and Mojang should have done about this. My final point would be that ROBLOX has many games that are under-rated like Phantom Forces(First Person Shooter game) is rated for 3 year olds. What!

Date of experience: December 27, 2017

Thumbnail of user edwardg727
Illinois
1 review
1 helpful vote
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August 23rd, 2022

No empathy or understand of your situation. Just cold heartless paragraphs written by a robot with a fake name signing the message to make you believe it's a person.

Service
Value
Shipping
Returns
Quality

Date of experience: August 23, 2022

Thumbnail of user suckanj
Minnesota
1 review
2 helpful votes
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November 2nd, 2022

The people who are in charge of the reports need to READ them I GOT BANNED for 14 days for saying "OK" WTH. They also need to be better on people hacking into accounts my account got hacked like 15 times

Date of experience: November 2, 2022

Thumbnail of user chads464
Indiana
2 reviews
3 helpful votes
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May 21st, 2022
Verified purchase

This company takes no responsibility for the games on its platform. If you are going to build a place for games and be publically traded, you must offer support. The game creators DO NOT respond to support issues, and Roblox corporate says it's not their problem. So each side passes the blame. Your stock is crashing because people like me are pissed you do not hold the game creators whom we Allen's money with that you profit from as well accountable. So many errors and bugs with the games and mostly the money you spend on things they do not deliver. I have apple refund me because I didn't get what was promised, and after a month of back and forth, the Roblox support said it wasn't their issue. Yet my card charge wasn't Clicker Simulator; it was ROBLOX Nan's that makes it your issue. I paid your company the money, not the one game. So we removed our credit cards and chose to spend elsewhere. Many are doing this and will continue till Roblox gets their act together or completely crashes and goes bankrupt.

Tip for consumers:
Don't spend money

Products used:
Games

Service
Value
Quality

Date of experience: May 21, 2022

Thumbnail of user kevind93
Canada
2 reviews
19 helpful votes
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February 25th, 2017

This game really likes your money! EVERYTHING (or almost) costs money! The in-game currency, "ROBUX", is solely obtainable by paying money, purchasing a membership, or using a membership to earn money, or making others pay you with a 90% tax! You'd better be rich!

Tip for consumers:
REALLY WANTS YOUR PURSE.

Service
Value
Quality

Date of experience: February 25, 2017

Thumbnail of user antoniov90
Massachusetts
1 review
3 helpful votes
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May 11th, 2021

I see a lot of reviews on this website that are angry parents and bad they are Very strict with there chat monitor and Roblox bans ppl if they get pass the chat filter making it 100% safe TRUST ME I have fortnite gta v Roblox etc.

Tip for consumers:
There is no age limit.

Date of experience: May 9, 2021

Thumbnail of user oofo3
Virginia
1 review
6 helpful votes
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January 20th, 2019

( ͡° ͜ʖ ͡°) Yo I'm a Content Creator for Roblox, a small one with 81 subscribers indeed, and I am 9 years old...

I think Roblox is the best game ever and is amazing! It's really fun but not ALL reports can be checked right? I'm talking to you salty parents...

There are millions of active players on Roblox making reports BUT roblox has a SMALL staff team that cant deal with all of your reports RIGHT?

Plus there is some exploiters but just ignore it and join another server or live with it! Roblox cant just make anti exploits! But some games block exploits because of their anti exploit systems...

Exploiters may be harmless though, just saying...

A REAL REPORT BY A REAL KID WHO'S PLAYED ROBLOX FOR ALMOST 3 YEARS!

Tip for consumers:
play it now!

Products used:
obc, robux

Service
Value
Shipping
Returns
Quality

Date of experience: January 18, 2019

Thumbnail of user yajy
North Carolina
1 review
2 helpful votes
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February 12th, 2023

Too much hack that roblix cant dectect ruining games and they worried about swearing? Calling someone a F to A to G and banned for swearing, but no these cheating hacker that roblox cant dectect. If i can give negative star, undescrable star would make the review go negative. Cant enjoy a peacful none hacking game roblox cant fix.

Service
Value
Shipping
Returns
Quality

Date of experience: February 12, 2023

Thumbnail of user marke2018
Texas
1 review
2 helpful votes
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December 20th, 2022

I have been playing Roblox for 6 years, and has been a great experience. You can make online friends and games via Roblox Studio, the app where you build your games. However, the reason why I gave this four stars is because some users take Roblox to the "next" level by making inappropriate stuff. The app and the actual website is quite misleading since the app looks a lot more different than the website, but I understand. You can find both versions, app and website by going to www.roblox.com and signing up for an account, or logging in to your account, and downloading the Roblox downloader. There is a mobile version too, looks similar to the app for desktop. People also get mad over the customer service since they get an automated message saying, "** Important ** We are currently receiving a high volume of tickets at this time." I mean, come on, it's just a reminder telling you to wait since there are many tickets and that sort of junk. I had my account hacked 2 years ago, and a staff member named Gerald reached out to me, told me to reset my password, and got my account back. So, here is my review on www.roblox.com, I hope you found this helpful. Review was written on December 23,2022 on 11:43, Central Time.

Tip for consumers:
When creating games, it is advisable to not use free models since they may include viruses. You can simply delete them, or delete parts of a script that look malicious to your game, such as a require module that may look like this require([random characters that make up a code])

Products used:
Robux, accessories,clothing,hats

Service
Value
Quality

Date of experience: December 18, 2022

Thumbnail of user mattt494
Oklahoma
2 reviews
3 helpful votes
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December 20th, 2023

Watch PP southeast Texas on YouTube, dumb kids are trading pictures of themselves to predators for Roblox cash! Yes the society we live in where these soon to be victims are trading up for games!

Date of experience: December 20, 2023

Thumbnail of user paschaln3
New Jersey
4 reviews
21 helpful votes
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March 29th, 2021

To this day i play Roblox pretty much every day, so yes i love the game its self but how the staff treats it should be worked on much more harder. Let's take the moderation for example. 1st, people sometimes get banned even know they didn't do anything wrong. 2nd, the most annoying players like Lisa Gaming are still not banned yet. Ok she got banned one time, then another time, but for some reason Roblox decided to unban her twice, TWICE! And now we're moving on to the people in the games, Oders (online daters): these people for some reason decide to date on Roblox but mostly these are 10 or 13 year olds. Exploiters and/or Hackers: These people use just use cheats to win the game, this might make the game more epic or mostly bad. Slenders and copy and pastes: the two of them are pretty much Oders they're extremely toxic, but these are most likely 10 or 13 year olds. But Roblox's moderation is just:

Service
Value
Shipping
Returns
Quality

Date of experience: March 29, 2021

Thumbnail of user totha1
Hungary
1 review
9 helpful votes
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September 27th, 2020

I see Hackers everywhere from the best game to the worst game fly hacking aimbot... ect... So if ROBLOX if you read this please ban hackers and don't ban people if they only have reports from the same guy (alts). Cause my old account got deleted because i got alot of reports saying "You Use Aimbot" while i just did a double kill with the laser rifle (TC2) beside those things its a good website and its just good i appriciate the work of this website. 5 star!

Date of experience: September 25, 2020

Thumbnail of user almac46
Canada
1 review
0 helpful votes
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June 15th, 2020

My account was hacked. I wrote complain. I was trying and trying to restart my password on email and phone. Sistem just saying to tipe 6 digit code but i never get code.not even i tried at least 20 times. I bought robux i spent money and i was VIP.

Date of experience: June 15, 2020

Thumbnail of user mlgb
Canada
1 review
4 helpful votes
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December 27th, 2018

Great game, but there are 2 problems. Bullying and hackers. You can deal with bullies with /mute thankfully and it's your fault if you get hacked. If you are here because you got hacked then it's your fault, you probably played a free robux game and put in your password. If you are complaining about getting banned, then you did ddo something against tthe rules. There is a reason for everything.

Date of experience: December 27, 2018

Thumbnail of user arianag16
Arizona
1 review
2 helpful votes
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November 30th, 2019

Roblox is a sandbox-style game that is often compared to other games like Minecraft, Lego Worlds and Terraria. But there is a lot more Roblox has to offer. Roblox is a great multiplayer game, and is easy to get on. Players can also build unique worlds through the software Roblox Studio.

Tip for consumers:
Free to download and play, but you can buy Robux (virtual currency) and Premium (special membership), which is cheap.

Date of experience: November 30, 2019

Thumbnail of user humanh1
Hawaii
1 review
4 helpful votes
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December 13th, 2019

AAAAA stwangers! Me hacked! PREDOrs! Bruh. I play the game and I love it. Plus if somebody asks you for your address then just leave the game! Plus the news reports are just stupid adults! Robux costs money and I understand why. IT IS A GAME! Roblox has to make money! Money does not come out of thin air. Well that's it. U stoopid parents.

Date of experience: December 11, 2019

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