• Bookmark

    Roblox

Roblox

Is this your business?
Write a Review

Overview

Roblox has a rating of 1.9 stars from 1,090 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roblox most frequently mention customer service, online daters, and credit card problems. Roblox ranks 56th among Role Playing Games sites.

  • Service
    286
  • Value
    252
  • Shipping
    163
  • Returns
    190
  • Quality
    254
Positive reviews (last 12 months): 7%
Positive
3
Neutral
2
Negative
38
View ratings trends
264
See all photos
How would you rate Roblox?
Top Positive Review

“Roblox”

Vaulteons channel g.
12/19/23

Roblox is a very fun game for young kids to play and for even older people to create content and meet new friends, Even though there are sometimes when people are mean and don't understand that not everyone is like them so they just mess around trying to get a reaction, this is the main reason why I am giving Roblox 4 stars.

Date of experience: 12/17/23
See positive reviews
Top Critical Review

“Banning without a reason or looking into it or for the reason”

Erimide O.
10/4/24

Firstly I am a player who`s been currently playing for 5 long years and I`m here to share an experience that has just happened to me for the first time. I`m currently writing this 20 mins after the event. First let me start overall when you overlook the major problems its a really smooth business with plenty of splendid games. But a main problem is banning...it`s okay to ban but to ban without knowing the reason is very rude and unfair for the banned person. They might have been bullied talked back(maybe not insult but question why the player did ----(something bad example bully or insult) and get reported and banned that is very rude and unacceptable i can`t stand unsensible movements that you did not even think about or look into properly into, sure it may not be your job to check the chat in a game that caused them to be banned before banning them so you know if they have a very good reason for saying something. The reason i am unable to screen shot is because i am playing on a laptop and i was not with any type of other device,plus i got banned veryt quickly.

Date of experience: 10/4/24
See critical reviews

Reviews (1,090)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (76) fun game (53) credit card (40) gift cards (32) email address (11) fun games (53)
Thumbnail of user dadb1
New York
2 reviews
5 helpful votes
  • Send Message
July 8th, 2020

You see, guys. Roblox makes mistakes, but so do other games, and most of the time, it's really just the people playing in the game. They wanted to make a kid-friendly game, but I'm pretty sure there are bad people on the Internet who do wrong things. Roblox might be popular and they might have so much to take care of that they forgot about you. But listen to me, it's your brains guys. Your feeble brains. You could've just emailed to them and if it doesn't work, either you have a dead brain or a dead computer. You people should be ashamed of yourself. The service is great and you cant blame Roblox for the games. Its the creators who make these games on Roblox. You should blame them, okay. And most people who hate Roblox, "DO YOU EVEN KNOW WHAT THE INTERNET IS, STUPID PEOPLE?". You guys make these decisions not me or Roblox. The violence in each game is from a creator. So screw the creators, okay. Check it out. There might be some cons, but personally its your fault if you think about it stupid parents. I love roblox and i am a kid writing this so you should get lost parents. I LOVE ROBLOX you guys are the worst if you are the ones who wrote hate comments then $#*! yourself bro. It is a kid-friendly game and some blood looks completely fake. Im giving a great reason and you are not. Are your brains crazy? ROblox is more innocent then most games like GTA 5 and Call of DUty 4.

Date of experience: July 8, 2020

Thumbnail of user wsyw
Florida
4 reviews
12 helpful votes
  • Send Message
July 14th, 2021

Horrible moderation system, my account would get repeatedly banned for random words that would be blurred like this #####, soon resulting in my account being terminated

Date of experience: July 14, 2021

Thumbnail of user melindac748
Australia
1 review
0 helpful votes
  • Send Message
March 25th, 2023

The mini games inside Roblox itself within "Adopt Me" promised my child that the winner would get 3000 eggs, and that all participants win/lose would recieve 600 eggs each. My daughter came first, and I observed this myself, and she only got 450 eggs. Now this may seem trivial, but it results in a deterioration in the overall game experience, especially when combined with their weekend server inadequacies, poor moderation ( it's like a robot takes complaints then doesn't act, so kids give up reporting exploits, unfair play, glitching,misconduct, cheating etc). Aka pointless!
My daughter manages this by logging out and just playing another online game like Fortnight, Animal Jam, her Nintendo, toys etc.
She's on the verge of closing her VIP account for good. Too frustrating for adults, let alone kids.
And all because of rubbish script errors, server issues and crap moderation. For a game that attracts 40 odd million players a day, and worth 75 million... we expect a lot better than this.
Save yourself and your kids the frustration and having to contend with unhappy kids.

Service
Value
Shipping
Returns
Quality

Date of experience: March 25, 2023

Thumbnail of user georgen676
GB
1 review
0 helpful votes
  • Send Message
October 4th, 2022

I was playing doors right now solo speedrun and it crashed and the crash said ''Roblox is experiencing dificulties, please try again later'' or something like that

Date of experience: October 4, 2022

Thumbnail of user hamb2
Latvia
1 review
4 helpful votes
  • Send Message
February 29th, 2020

Rablx ban for no reson in ester day... ok but roblox just wants money also it doesn't make sense cuz if i say for example ''Gay'' i get banned and roblox is a dating platfom and gay is also dating. Right? But still a fun game but hate how roblox wants money. And roblox gets money because of oders... roblox likes how kids know porn/hub and ya child will learn inappropriate stuff... so roblox is only for dam teens and adults not for kids or toddlers

Date of experience: February 29, 2020

Thumbnail of user complaintm
New Jersey
1 review
0 helpful votes
  • Send Message
April 26th, 2022

Why dosent it work, its just so stupid how you do it like this. Plus you abuse young devs, have a black market, the website is basically "Creating Complaints" and not "Inspiring Imagination"

Tip for consumers:
only use it to complain to roblox for their black market

Products used:
joe mama

Service
Value
Shipping
Returns
Quality

Date of experience: April 26, 2022

Thumbnail of user whatp1
California
1 review
17 helpful votes
  • Send Message
June 29th, 2020

When I opened up studio to create a new game, and then after hours and hours, when I tested the game, it crashed and then I closed it, then the auto recovery thing was there, and I started working on it again, then when I tested the game again, it crashed, I closed it then reopened studio and there was no auto recovery file, I spent hours on that game, only for it to be deleted. Roblox sucks so bad I'm switching to Minecraft now.

Date of experience: June 29, 2020

Thumbnail of user christianr153
Florida
1 review
4 helpful votes
  • Send Message
May 10th, 2020

This game is just AMAZING. I play it EVERY day with my friends and it's so much fun! Some people think roblox is a stupid game, but it isn't! They say it's filled with 18+ content but don't blame them! If parents see inappropriate things on their child's screen then your child is the problem. Those inappropriate games don't pop up on the popular page or the top rated, your child is taking the time to search up those things. Also the moderation team takes down those games within like 30 minutes. Then there's the people who talk about the report system. They all say the report system doesn't work, but roblox only hires a couple hundred moderators every year and there are millions of people playing roblox. The third most stupid reason why people hate roblox is because they got hacked. Why don't they just enter their email when they make an account? Also these kids need to stop playing the free robux games because that's why there account gets stolen. Now there's the people that say you need robux for EVERYTHING that isn't true. Occasionally there are events where you can get free items and you can redeem promo codes to get free hats. Another option is going to the free section in the catalog! To all the people reading this I want to let you know roblox is a GREAT game. I definitely recommend playing this game!

Date of experience: May 10, 2020

Thumbnail of user johna1064
Australia
2 reviews
11 helpful votes
  • Send Message
July 4th, 2018

At first I thought ROBLOX was going to be fun after a friend suggested I make an account.
I played several times and I really enjoyed a few games I played with my friend, Samuel.
Then we began trolling people... maybe not the best idea but it was fun and it wasn't like we were scamming or anything.
I realised the next day I couldn't access my ROBLOX account because I was blocked for 3 days after making a unharmful comment (I had said Smoke w33d everyday' and some loser had to report us because they had no sense of humour.
I couldn't play it and it lost its magic.
Dont play, not fun. Wouldn't recommend to anyone, do yourself a favour and stay away from this game.

Date of experience: July 4, 2018

Thumbnail of user cristiani7
Austria
1 review
0 helpful votes
  • Send Message
January 15th, 2021

With few days ago I buyed for my son, an item from roblox site. Next day the item was deleted and I lost all money and the product. I wrote an email to roblox site, but the answer was "is not a way to get Robux back once you have made a purchase in the catalog". Ok I undertand but I lost the product and money and you don't heve any responsability?
I will never buy from your site.

Service
Value
Returns
Quality

Date of experience: January 15, 2021

Thumbnail of user noodleb2
New Jersey
1 review
0 helpful votes
  • Send Message
March 14th, 2023

My little ones love it I watch what they play and I keep an eye out for really terrible people on there. I also enjoy playing games on there that fit me and my age. 33 but this game has been around for 15 years apparently and still they cant filter out bad co tent or do anything when someone write something terrible. I'm not sure if the company is filled with woke people I'm sure it is. But it doesnt make it right to allow grow adults writing little kids very bad things. Also maybe make it to where a friend can gift another friend. I knownits their way of making more money off people but there are those who cant afford the game cards and especially with how our cou try and economy is right now it's pretty rough. I hope the creators really step up and start protecting the little ones more and banning those who harm with words. But I keep any eye out and I take care of the situation myself. But I also heard from someone who know one of the creators that there are some profile type people working there that are allowing these issues. I see it and it gets worse trust me I'll ask for a reimbursement.

Service
Value
Shipping
Returns

Date of experience: March 12, 2023

Thumbnail of user emersony4
Canada
1 review
0 helpful votes
  • Send Message
April 14th, 2021

Many many people has lost lots of money and can never get it back and also people are hacking peoples account and stealing everything they have spent on the game. The moderation also sucks, you can't say many words though they have no bad meaning in them and also people can get banned for "seven" days (when they say a number, no matter what its permanent because its broken) for stupid reasons like uploading an image on a shirt that has no bad meaning in it (in the image attached, someone was banned for putting a red square on a shirt). There are also lots of predators, bullies and bad people playing the game which makes it unsafe for children, and it may cause lots of stress to the child. The game can also really spoil the child and make them so addicted they might steal your credit card to make their experience better on the game. One time i had 700 robux and it all disappeared somehow and i found out there was a shirt in my avatar area that costed 700 robux and i know i never bought it and when we called roblox they did nothing about it, they really do suck. I highly dont recommend playing the game, its broken and the devs are too lazy to fix it and we had these problems since the game was released in 2006.

Service
Value
Shipping
Returns
Quality

Date of experience: April 14, 2021

Thumbnail of user evieg24
GB
1 review
0 helpful votes
  • Send Message
November 16th, 2022

Roblox use to be great, and now I'm getting kick off all the time I could have amazing wifi and still get kick off this needs the stop! It's really pissing me off

Date of experience: November 16, 2022

Thumbnail of user not193
Ukraine
1 review
0 helpful votes
  • Send Message
December 30th, 2022

The roblox is a great game but... The community is bad Very many slenders and toxic (never meet 1 atleast) The games can be boring but you can just change to other one to get fun. Some people just hack or say bad words NO BAN can be banned for something you didn't do or no reason. The username is SRT14H And i have a channel Named SRT14H Roblox. Bye!

Tip for consumers:
just play

Products used:
Everything expect buying Robux

Service
Value
Quality

Date of experience: December 28, 2022

Thumbnail of user despairs
Minnesota
1 review
0 helpful votes
  • Send Message
September 1st, 2020

It's not Roblox's fault, it's your supervision... I have been playing this game for over 3 years now and I have not had any problems... if you're going to have your child play Roblox, use these steps
1. Make an account for them with a secure password (It's not Roblox's fault if you get scammed by free robux games that are now almost all gone)
2. Turn on privacy settings, if you don't want your child to see or type to other people TURN IT OFF. It's not Roblox's fault that people are mean... welcome to the internet
3. If you are going to buy "robux" a virtual currency for Roblox... then I highly recommend the Robux gift cards.
Also those 18+ games they're talking about, Roblox deletes those within 15 minutes. You're welcome. Any parent writing a 1 star review out there... actually supervise your child. Those charges on your account? It's not roblox's fault. The only thing I can think of happening is your child got a hold of your credit card.
I'd say 6 and up for this game, it is very fun and it has kept me entertained.

Date of experience: August 31, 2020

Thumbnail of user kimberlyh734
California
1 review
0 helpful votes
  • Send Message
November 6th, 2020

This site is not safe keep your children and credit cards off! Predators running rampant! Friending your child and robbing your payment card! I've never seen such a malishes app in my sixty years

Date of experience: November 6, 2020

Thumbnail of user angelm801
Georgia
1 review
0 helpful votes
  • Send Message
October 19th, 2022

Like my account won't open and this happens a lot and it won't work this time so idk if I got band but people always say there going to report me just bc I won't accept the trade that they want in royal high because that's mostly what I play on that app I just want my account to work again so if the company sees this I hope u can fix this bc I tried everything

Date of experience: October 18, 2022

Thumbnail of user ihater4
Maryland
1 review
0 helpful votes
  • Send Message
November 6th, 2023

Bro just add offline mode, its not fair when i cant play roblox without internet or if I am outside. Like I cant play roblox without connecting to public wifi and for gods sake just add it because there's like phones such as iPhone 8 or iPhone 10 and it connects to wifi easily and can play roblox BUT I FU$KING HAVE A IPHONE 14 AND I DONT HAVE WIFI OUTSIDE OF THE HOUSE I HATE YOU GO F^UCK YOURSELF

Tip for consumers:
ADD OFFLINE MODE AND BAN GAYS

Products used:
i hate roblox

Service
Value
Shipping
Returns
Quality

Date of experience: November 6, 2023

Thumbnail of user noahw22
Texas
1 review
2 helpful votes
  • Send Message
January 31st, 2018

Earlier today i tried to play some games on ROBLOX... the next thing i know when i hit play, it has me do the usual, and then my game won't even load?!?!?!? WHAT EVEN IS THIS BS... i think this game needs to fix some BUGS!

Date of experience: January 30, 2018

Thumbnail of user amgirathyau
Arizona
1 review
1 helpful vote
  • Send Message
April 17th, 2021

So today i checked my roblox account avatars went to costumes and that three of my $#*!ing costumes were deleted none of them were bad explicit or sexual so anyways why the hell did IT get deleted while on roblox you see some kids on roblox wearing ADULT CLOTHING so i want you guys to give me back my clothes or give me back the $#*!ing 20 dollars i payed for

Signed by Karen of Karens

Date of experience: April 17, 2021

Thumbnail of user macim10
Indiana
1 review
0 helpful votes
  • Send Message
September 11th, 2022

Soooo i was just going to look through the reviews for roblox for fun since i personally like roblox, buttttt i saw that through this website it has 2.5 stars. WOAH. Ya'll need to calm down, just cause your son got his account deleted for cussing doesnt mean its roblox's fault, Janice. But, I'm probably the only one leaving a reasonable review currently. Roblox has many fun games, but there are some bugs in games. But these are made by PEOPLE and people make MISTAKES. There are millions of games and if you think its "boring" maybe you just haven't found the right game.

Game suggestions:
KAT
Evade
Flee The Facility
Da Hood
Combat Warriors

Theres so many fun things to play just keep searching and you'll find what makes you happy!

Tip for consumers:
uhhhhhhhhhhhhhhhhh play evade

Products used:
what r u on its a game

Service
Value
Shipping
Returns
Quality

Date of experience: September 9, 2022

Thumbnail of user haydenv6
Texas
1 review
1 helpful vote
  • Send Message
October 29th, 2017

I have been playing it for a couple of years now, but my acount got hacked by "ThatBasicBowl" my acount name is "obiwan*******" so can you get me my acount back again it is "obiwan*******" so please roblox get my acount back and i will write a better review!

Date of experience: October 28, 2017

Thumbnail of user alexf395
Mexico
1 review
2 helpful votes
  • Send Message
December 9th, 2020

I just wanna play this game but no matter how good my computer is the game will always crash forcing me to leave the game and relog just imagine you are 99% done on your tycoon you are so happy to complete it and guess what DISCONNECTED BECAUSE YOU SUCK and you have to start all the way from 0% or I am about to end an RP we took so long to make and guess what DISCONNECTED BECAUSE YOU SUCK and the updates just make Roblox WORSE AND WORSE AND WORSE IF ANOTHER AWFUL THINK HAPPENS IM NEVER PLAYING ROBLOX EVER AGAIN

Date of experience: December 9, 2020

Thumbnail of user tommyr29
Texas
1 review
3 helpful votes
  • Send Message
February 28th, 2018

AL dem hatrs out der in da world on the gam should honestle gust shut up. Dis game is da mest bait. It has funnies and laughies. YOU CN HAVE BACON HARE! :)) ))))))))))))))))))))))))))))))))))))))))))))))))

Date of experience: February 28, 2018

Thumbnail of user asyayontem956
Canada
1 review
0 helpful votes
  • Send Message
July 26th, 2023

Im only writing 1 star because i cant write a 0 my child got and i got a 25$ gift card which is worth 2000 robux but we only received 1400 such scammers just so fricking horrible

Date of experience: July 26, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

In Roblox, any game or experience imaginable can be created. Players can create the ultimate theme park, compete as a professional race car driver, star in a fashion show, become a superhero, or simply build a dream home and hang out with friends. In t...

How do I know I can trust these reviews about Roblox?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Roblox?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business