Roblox has a rating of 1.9 stars from 1,090 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roblox most frequently mention customer service, online daters, and credit card problems. Roblox ranks 56th among Role Playing Games sites.
Roblox is a very fun game for young kids to play and for even older people to create content and meet new friends, Even though there are sometimes when people are mean and don't understand that not everyone is like them so they just mess around trying to get a reaction, this is the main reason why I am giving Roblox 4 stars.
Firstly I am a player who`s been currently playing for 5 long years and I`m here to share an experience that has just happened to me for the first time. I`m currently writing this 20 mins after the event. First let me start overall when you overlook the major problems its a really smooth business with plenty of splendid games. But a main problem is banning...it`s okay to ban but to ban without knowing the reason is very rude and unfair for the banned person. They might have been bullied talked back(maybe not insult but question why the player did ----(something bad example bully or insult) and get reported and banned that is very rude and unacceptable i can`t stand unsensible movements that you did not even think about or look into properly into, sure it may not be your job to check the chat in a game that caused them to be banned before banning them so you know if they have a very good reason for saying something. The reason i am unable to screen shot is because i am playing on a laptop and i was not with any type of other device,plus i got banned veryt quickly.
Roblox is a game I've been playing for about almost 8 years now. I've had a lot of experience playing this game and that I suggest 8+, otherwise looked after by a experienced player or adult. There might be guns and stuff yes, but it must be expected for a platform where a player can make whatever they want. (Following the rules...) There are the problems here and there, like bad chat system, not the greatest moderation blah blah, but in all seriousness. It's a great game. For more older people, there's evening functioning groups like Hospitals, Cafe's and other businesses that are popular. I still play to this day and that it's a great childhood game.
Date of experience: September 25, 2019
The game moderation is inefficient, and incompetent. Your account can be deleted with absolutely no reason by the moderators, perhaps just because they wanted to do so. Overall, the is a massive censorship within the in-game chat, and incoherent restrictions. The platform has SERIOUS problems that need to be solved, especially when there are children involved. Parents should be aware of the problems that afflict this site, and take precaution for in-game purcheses. The company ignores the real problems and still does whatever it takes to get more money.
Tip for consumers:
Be careful when it comes to in-game purcheses. Roblox does not have refund policy, and there are a lot of scam links.
Products used:
Avatar UGC items and in-game purcheses
Date of experience: July 19, 2022
For the 6 years of playing roblox everything was fine until my main account which I had for 5 years was hacked and then terminated because the person who hacked it posted content leading to my account termination. They never gave me 1, 3, 7 day ban warning before terminating my account have only had warnings from mods one of them was stupid I got a warning for saying "Sike" but anyways the support system is so terrible I have been sending appeals with valid evidence screenshots/screen records past information about the account and they still fail to somehow solve the situation. I have been waiting for a long time already to hopefully get my account back i roughly spent thousands of dollars on the account that i had for 5 years and honestly i don't think i can recover from this i feel like roblox just wants the money
Date of experience: April 29, 2021
Whatever these wind bags say Roblox is not a dangerous game it has a chat filter that tags numbers and even innocent words like "for" which gets very annoying some times however people can bypass the chat filter but that would take a lot of work since you can only say about 100,000 words in the english dictionary in this game without being tagged, hell even "dictionary" is tagged. It is impossible to get hacked unless you stupidly give your private information.
Date of experience: November 10, 2020
Worst customer service I've ever dealt with. Hacked account, no assistance whatsoever in recovering account. Gave them all the info they asked for and multiple proofs of purchase to confirm I was the owner of the account, yet they don't reply. Very upset son who has made great progress and we'd spent a lot of money, all for nothing. Save your $$ and spend it elsewhere
Tip for consumers:
Spend your money elsewhere they’re not worth the stress when something goes wrong
Date of experience: October 21, 2021
This so called "game" is impossible to play. Getting disconnected is an expected occurrence. Roblox used to actually be a good game. Now it's utter trash. So many unoriginal games and straight up copies of games outside of the platform. One of the worst games currently. Full of hackers and bullies, and also full of developers who don't do anything to fix these problems. Honestly pathetic. Not recommended if you are looking for an enjoyable gaming experience.
Date of experience: August 27, 2021
My son and I have played a lot and have spent over $1,000 on this app. They do not honor the game's rules. Clicker Simulator has stars you get for things, and the game updates are full of bugs. We didn't get our rewards, and the Roblox support said they are not responsible for the games. Individual games do not have a way to contact their developers. There is no accountability, and no one is responsible. I suggest playing and watching the fun because you play and pay and don't honor their own rules. We will never spend money again on Roblox and manage their stock fall further because they choose not tonne an honest company and take responsibility for the games they host since we are paying Roblox, not the game creators.
Tip for consumers:
My son and I have played a lot and have spent over $1,000 on this app. They do not honor the game's rules. Clicker Simulator has stars you get for things, and the game updates are full of bugs. We didn't get our rewards, and the Roblox support said they are not responsible for the games. Individual games do not have a way to contact their developers. There is no accountability, and no one is responsible. I suggest playing and watching the fun because you play and pay and don't honor their own ru
Products used:
Roblox
Date of experience: April 29, 2022
My daughter played this game for just over 2 years. There was a random $200 charge on the account, which the bank resolved thankfully. Instead of Roblox freezing the account and resolving the issue they merely deleted her account without any contact or resolution. 2 days after her account was cancelled they still withdrew $20 monthly subscription fee and refused to refund it. The customer support is awful and they treat you like they are superior to you. I can't wait to visit your headquarters. Happy to provide the emails and proof of all of this.
Date of experience: May 29, 2020
Game hacks and cheats are used by many to go around and kill other players in game. They make a fun time into a frustrating experience. Roblox does not do anything to prevent manipulation of their games and the software developers are novices or students and don't have any real world experience. Don't trust your kids to an environment that is wide open and unsupervised.
Date of experience: April 1, 2018
So, when this person tried to insult me by saying I'm gay. I replied in the kindest way I can with: "aight so first of i cant be gay and second of I don't take being gay as an insult?" And therefor I am now banned, they say I should be allowed back on since yesterday. But my account is still banned. Roblox can't deny it because I have proof. (Look at image)
Tip for consumers:
Please don’t say any lgbtq+ relate things since you apparently will get banned.
Products used:
None
Date of experience: December 27, 2020
My sister's been hacked twice. She spends real money in the game. The hacker will change the password so she can't log back in, and there is NO way to contact support. You get looped with the same support form that gives you the same ticket number that never reaches a human agent. Disgrace of a site. Don't ever give them your details - not safe for banking info and a certain waste of money anyway.
Date of experience: October 15, 2022
My son was enjoying playing Roblox and everything was fine, until one day his account disappeared. I had several emails back and forth with customer service trying to recover the account. They are totally useless and no help whatsoever. They say they cannot verify ownership of the account. However, they continue to charge my credit card for an optional package that we pay for monthly. My son is devastated that all his work has been lost forever!
Date of experience: October 28, 2017
There might be predators lurking but for the most of it, it teaches kids about "learning by play" and any hackers who have more than bad intentions for young children (like me who is a 9 yo btw)
Would be moderated if one of the more "intelligent players" report them.
Date of experience: April 12, 2021
Well, wanna know why I gave this 3 stars? I could of given it a 5 of 4 but here is why.
I get hacked very easily, but I do have a email linked to that account. But the ticket doesn't work for me since it doesn't link to my account. Also loads of toxic people. They need to suspend them off ROBLOX.
Although its amazing ROBLOX! Since that you have a variety of games to choose from its not just 1 simple game, its really unique! You can get hair, clothing, faces, skirts, and many more! You can be creative and make a game and a group and so much more.
THINGS THAT CAN CHANGE:
Workers on ROBLOX can reply in 1 hour max.
Toxic people get a 2 day suspension.
Actually listen to people.
Make building more easy!
Pictures are below! C:
Date of experience: February 22, 2021
I showed my mom roblox and she was like: Cool! Now she plays roblox and barely spends time with me! You should add where you can only spend like 3 or 4 or 5 hours its not healthy to look at a screen all day. I don't even know why I downloaded it.
Date of experience: March 10, 2021
This game is full of scammers and hackers. Be very careful not to spend real money buying items or mini games that are full of bugs that are created by young teens who are there to scam you, You account can easily get terminated with no further notice. And the moderator they do not even bother to even investigate. It doesn't matter if you provide them with proof and seeking help from roblox they will just ignore anything you say and you have no access to you account to remove you credit card details or completely delete the account including your personal data, I am still trying to get to them to Remove my credit card details and no help whatsoever from their team.
Tip for consumers:
Be very careful, Avoid using bank credit card or paying to play this game. They is no other ways to remove you credit card details if you account gets terminated your details will be still available online as you will no longer have access to your account they will lock you off.
Products used:
purchasing robux to buy game items.
Date of experience: July 14, 2022
Roblox is too incompetent to work on a system that supports users in all possible methods and ignorantly giving the support that many of their players need. For example when they ban accounts for no reason or in the verification system with international users who need more support than others. So maybe it's a good game to make friends and have fun, but what needs more correction of all this is their system no doubt that hopefully they will correct it as soon as possible to give people a better experience.
Date of experience: August 3, 2023
I had almost $100 worth of unauthorized charges from Roblox. I messaged their customer service and instead of refunding my money, they deleted my sons account and banned all of the devices associated with my email from using Roblox. Super cool of them. So now not only do I have a super pissed off 9 year old because he cant ever play again, but I'm out almost $100. Screw Roblox.
Date of experience: July 24, 2020
Im giving this a one star so people can see i actually really like the game i would give 5 star normally :). I see people here complaining that the games on Roblox are too violent or/and sexual. Roblox does not make these games. As soon as moderation sees they'll delete it. Don't enter ur password into anything come on.;/
Date of experience: January 27, 2020
This morning my 7 year old daughter was assaulted by a predator in Roblox. I have asked for a transcript of everything she texted in the last 24 hours and to whom. If they can not be supply this to me I can only assume that the Roblox company encourages this type of behavior despite all of the filters and parental controls. I would consider this protecting sex offenders and willingly giving them a platform to practice their perversions.
Date of experience: April 23, 2017
Best game ever. The people that write bad reviews are parents that have nothing better to do this game is fun and is safe its lego shaped character is great for kids and teens ive been on it since 2008 and im still not bored
Date of experience: June 27, 2018
Hello Parents and ROBLOX users!
So I've been on roblox ever since I was 10, which was 4 years ago and to be honest, it was really-really fun meeting a lot of other people around the world. There are a lot of non-child-like things on roblox, but you have to expect that, roblox is not only for children, but for adults aswell. If you don't feel like your child is safe on roblox, ban them from using the internet or just introduce them to a new game. Either way, you can't always expect a game like roblox to be surrounded in kids that won't use bad language, it's the internet, lol. Anyway, I love roblox!
Date of experience: June 14, 2014
I have been using Roblox since 2018 and I was quite happy with it but when I faced a problems the support showed how unprofessional and ineffective they are... I'd expect better from such a big company. Support is unable to even understand the most basic problems when well explained, got a feeling they don't bother to read my emails and just return a standard response.
Date of experience: December 9, 2020
Reviews of this game is mostly garbage. People who want to put it down. This game has software which sensors language and in every game you can either report the game or players. Just click on the left top of the screen. Agreed parents should monitor their kids.
Date of experience: July 25, 2017
There is no phone number or live chat to deal with any issue. You have to email them and they have never resolved any of my issues. There are no refunds even for blatant mistakes on their part and they are completely unapologetic. I would never do business with them after experience number one BUT my 8 year old and his best friends are hooked and enjoy the game. As a parent I have to deal when things go wrong and could not be a worse experience.
Date of experience: August 15, 2020
In Roblox, any game or experience imaginable can be created. Players can create the ultimate theme park, compete as a professional race car driver, star in a fashion show, become a superhero, or simply build a dream home and hang out with friends. In t...
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