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    Roblox

Roblox

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Overview

Roblox has a rating of 1.9 stars from 1,090 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roblox most frequently mention customer service, online daters, and credit card problems. Roblox ranks 56th among Role Playing Games sites.

  • Service
    286
  • Value
    252
  • Shipping
    163
  • Returns
    190
  • Quality
    254
Positive reviews (last 12 months): 7%
Positive
3
Neutral
2
Negative
38
View ratings trends
264
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How would you rate Roblox?
Top Positive Review

“Roblox”

Vaulteons channel g.
12/19/23

Roblox is a very fun game for young kids to play and for even older people to create content and meet new friends, Even though there are sometimes when people are mean and don't understand that not everyone is like them so they just mess around trying to get a reaction, this is the main reason why I am giving Roblox 4 stars.

Date of experience: 12/17/23
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Top Critical Review

“Banning without a reason or looking into it or for the reason”

Erimide O.
10/4/24

Firstly I am a player who`s been currently playing for 5 long years and I`m here to share an experience that has just happened to me for the first time. I`m currently writing this 20 mins after the event. First let me start overall when you overlook the major problems its a really smooth business with plenty of splendid games. But a main problem is banning...it`s okay to ban but to ban without knowing the reason is very rude and unfair for the banned person. They might have been bullied talked back(maybe not insult but question why the player did ----(something bad example bully or insult) and get reported and banned that is very rude and unacceptable i can`t stand unsensible movements that you did not even think about or look into properly into, sure it may not be your job to check the chat in a game that caused them to be banned before banning them so you know if they have a very good reason for saying something. The reason i am unable to screen shot is because i am playing on a laptop and i was not with any type of other device,plus i got banned veryt quickly.

Date of experience: 10/4/24
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Reviews (1,090)

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Reviews that mention popular keywords

customer service (76) fun game (53) credit card (40) gift cards (32) email address (11) fun games (53)
Thumbnail of user johnc8345
Florida
1 review
3 helpful votes
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May 19th, 2022

So much cheating! Scam my 9 year old in a trade. Roblox support lol what support! Don't buy this product!

Date of experience: May 19, 2022

Thumbnail of user fesff
GB
1 review
0 helpful votes
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July 24th, 2021

Its really good but the way roblox has become in 2021 is just bad and roblox moderation get better, please

Date of experience: July 23, 2021

Thumbnail of user jelenar5
Montenegro
1 review
1 helpful vote
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January 31st, 2019

ROBLOX is a good game but. There are MANY scam bots (scam bots - stolen accounts or accounts made to spam one link that sometimes isn't real and just take your cookies) and there are just things like ODing(online dating) that ROBLOX really doesn't care about, then reports don't really work (sometimes they do but mostly not), it's too easy to get hacked,
Now here is some help about scam bots some are very easy to spot like green cubes and red cubes but stolen accounts are harder how to spot these well you can check groups they are in or bio their bio mostly say things like: You found my account now you have acess to automatic free robux! Just go to this site *link*, If you are reading this then you should know you can claim how much you want robux or get any gamepass on ROBLOX. Tha's how you can spot them or easy way just check the group wall of group they are in if they are sending links they are scam bots.

Date of experience: January 31, 2019

Thumbnail of user goawayf
New York
1 review
1 helpful vote
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January 6th, 2018

Roblox is a good good, just many dumb teens raid it. I played roblox since 2012 and i liked it. I finally made an acc, when i played again it was different. There were alot of ODers (online daters) that probably dont know how dating is really. They get engaged the 20 mins they date. In 2016 they removed the tix, which is bad for players with no robux. They stopped the cursing because of the censoring, which is terrible. The safechat is for kids <13 & you cant say numbers, misspell, say words like bed. People in the late 2017s then found out how to say numbers, but some bypass the fitler. Plus theres more games a kid couldnt understand like The Condo. Its basically a bunch of doofy teens with no life.
You can let your kids play. If you see a troller, they are just trying to be funny or are actually rude. Either way, its best you let them not say anything if theyre young.

Date of experience: January 4, 2018

Thumbnail of user dutchv5
TW
2 reviews
4 helpful votes
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July 26th, 2021

Hello, dutch van der linde here, and this site is ridiculous, you can get banned from playing this game, by saying one word. I do not recommend this!

Tip for consumers:
Don't.

Service
Returns
Quality

Date of experience: July 26, 2021

Thumbnail of user noahp24
Aruba
1 review
6 helpful votes
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January 20th, 2018

Well i played rblx when i was guest in my moms pc
And i joined a game called redwood prison and ppl started saying like stupid guest 7ucking guest u was like i tried hacking the char but later 8 g9t my own pc and created a acount pls friend me my user 8s benoah04 i aint no swearing and nodoing $#*! em 13 and kid friendly bye problem is there are game like adopt and raise i hare those when i was 12 i was ider too but later notice i dont know them so my mom said: noah no roblox for now "so ya but it was my far favorite game you guys can play but be carefull about oders i accept froen request if you send

Date of experience: January 19, 2018

Thumbnail of user karenbowlb
GB
1 review
1 helpful vote
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December 29th, 2019

I love this game, I joined June 2014, but the updates are horrible, they have these things called "RTHRO" which is weird creepy animal things that are humans it makes me miss the human figures alot i like games like bad buisness because its a shooting game and i like shooting also i met my favorite youtuber here, KonekoKitten i love it!

Date of experience: December 29, 2019

Thumbnail of user jakep46
Turkey
1 review
0 helpful votes
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January 11th, 2018

I hate stupid parents saying like ''This game has gun games" answer of them is its all comunity generated you can report and "this game is not child freindly" They are The comunity of the oders. Oders are probably Pedos or pervs if you report them the money whore called the mods DONT BAN THEM.one time at the forum a guy posted a ILLEGAL LINK and it was on there for 8-7 hours and the post was moderated and roblox removed forums. But the other things are accurate then the cons.

Date of experience: January 10, 2018

Thumbnail of user feffs
California
1 review
2 helpful votes
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March 10th, 2017

Everyone thinks ROBLOX is bad because they havent seen the full ROBLOX community. If you look at youtubers like Denis, AlbertStuff, DanTDM, Even Pewdiepie! They didn't hate it like everyone else seems too.

Date of experience: March 9, 2017

Thumbnail of user alexm1091
Nevada
1 review
4 helpful votes
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July 19th, 2020

Horrible trash, game kids are stealing parents, credit cards to play this stupid game. Too much problems for teenagers.

Date of experience: July 19, 2020

Thumbnail of user daship
Georgia
1 review
5 helpful votes
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August 12th, 2023

Roblox is so $#*!ing $#*! bro how tf some $#*! call me monkey but when i say "fat irl" i get $#*!ing banned. $#*! game -1/10

Service
Value
Shipping
Returns
Quality

Date of experience: August 12, 2023

Thumbnail of user coolg5
Sudan
1 review
0 helpful votes
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April 4th, 2022

Why are you not allowing me to play games so I hate Roblox Don't play Every week an update and a lot of space and u cant play games if u role play like this 'GET IN CAR' I used this and I am not allowed to play games so stupid rate 1 star SUING ROBLOX 1000$ DOLLARS OR 100K ROBLUX CHOOSE ROBLOX LOSE 1000$ OR 100KROBUX

Date of experience: April 4, 2022

Thumbnail of user berndab
Australia
1 review
0 helpful votes
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October 13th, 2021

So it started on the 31st of november 2020. Thats when i started to get into roblox. As a 40-yr-old man, it was definitely entertaining. Especially since my daughter in law stopped doin dancin lessons. Anyway, i decided to spend my pension money on some robux so i can change my avatar so i can find a hot babe. But, after i bought the 10 thousand robux my account was banned prmantly and now i cant get my 100 dollars back. I called the suppot team and they said i was bannd bcus i was too old to be playin roblox. I hare this stupd website and app. Also., i do not agree with the terms of service. They are unlawful and unfair! Is should be able to find a young, primitive girlfirend on roblox as a 40-yr0old man. I ahte ujou toblox/.

Date of experience: October 13, 2021

Thumbnail of user drewh111
Michigan
1 review
0 helpful votes
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February 21st, 2021

I played a lot of Roblox when I was younger, and I still like to play semi-frequently with my old friends from school. Within the past year, my account was hacked into and the password and email were both changed. I contacted Roblox to recover my account. I emailed them with both, the email that was most recently linked to the account, as well as the email used to create the account (with screenshots of the verification email). I gave Roblox every username that has ever been associated with my account. After giving that information and explaining the situation, Roblox customer service said that since I never linked my credit card to the account, that I needed to provide them with the code on the back of the first Roblox card I ever redeemed on my account. That is absolutely ridiculous. Why would I have kept a used Roblox card for 7 years? Of course, I threw it away--it was trash. However, Roblox customer service said that they couldn't help, even with all of the accurate information I gave, which very clearly showed that I was the owner of the account. I wasn't able to get my account back, and I lost 7 years of exclusive items, game progress, and robux. Roblox customer service let someone steal my account. The whole experience was very disappointing to say the least.

Service

Date of experience: February 21, 2021

Thumbnail of user jaya259
California
1 review
15 helpful votes
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July 15th, 2020

Roblox is unable to comprehend the existence of alternate accounts and muddles up log in information as a result. I've tried every password I knew to access either of my accounts but none of them have worked thus far, and every time a password is incorrect, it sends me through this 3 minute long verification process just to tell me my password was wrong. Surprise, surprise, I had to go through this more than 10 times. So much for saved passwords. I've tried to reset my password but it doesn't work at all. In fact, it locked me out of my alternate account and won't take the new password. After trying the reset again, I would be asked to send a verification email, which I did. I only received an email for my alternate account and when I clicked a button to verify, I was sent to the log in page only to have to go through the same verification process multiple times for no reason. As for my main account, I tried asking for customer help, waited two days for a response, and got the most p*ss poor answer to my problem. I was told that there was no email associated with my main account which is completely wrong because when you create an account, you have to use an email to make it. I literally wasted two days and two hours of my life just to get no where with this inconceivably terrible situation. How do you fix this? Maybe NOT have the world's most inconvenient verification process activate whenever a password is wrong and tell it to me upfront. Also, why do you have to verify your email? I understand if the Roblox was of a much more serious sort but it isn't; it's a kids game simulator for God's sakes not a government level site, though I wish it was because I'd get better customer service that way. Why can't you delete your own account. Why should it matter so much to keep it? As far as I can see, multiple accounts only complicate things. Lastly, reports don't do jack**** and the censoring makes no sense. You can find a plethora of hackers and bullies and can't find a way to inhibit their behavior.

Date of experience: July 15, 2020

Thumbnail of user chrish1882
Minnesota
1 review
0 helpful votes
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December 31st, 2020

I encourage all customers to file a complaint with FBI Internet Crime Complaint center.
https://www.ic3.gov/

Please advise that I will be completing a complaint with your email information to https://www.ic3.gov/Home/FileComplaint.
Please provide full details that reflect the redemption and evidence that the robux landed in each of the accounts and full details on each of the purchases including IP address and account to account transactions.

I feel that the Roblox redemption website is compromised and poses a security risk to all of Roblox customers and Roblox is allowing and promoting cyber thieves to freely steal from Roblox customers with no intervention.

Roblox either pays people to review the app daily with garbage to bury the important reviews or have staff adding the garbage reviews in the google play store.

You have a company that isn't willing to tell you that their sites have no security and a data breach issue. My kids got robux gift cards for Christmas and we redeemed them. They never landed in their accounts (Even though Roblux said it did). It went somewhere else and was spent but Roblox cannot tell me by who and what was bought.

This is very scary as all of your information and your child's information is wide open for anyones taking.

I am banning my kids from playing Roblox and I encourage all parent to do the same unless you are ok with people stealing you personal data and banking information.

Be very careful. I am very disappointed with Roblox.

I am in the IT Security field and work in cyber security.

Tip for consumers:
Be safe and do not enter any sensitive information into the game.

Products used:
NA

Date of experience: December 31, 2020

Thumbnail of user connien162
Florida
2 reviews
0 helpful votes
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May 9th, 2022

Horrible you will get hacked and your children harassed by these sick hackers. You cannot get any help reporting the hacker or getting them stopped!

Tip for consumers:
What do you think would have been helpful to know?

Products used:
Shoes, jackets, belts, cosmetics, etc.

Service

Date of experience: May 9, 2022

Thumbnail of user ryann338
Washington
1 review
0 helpful votes
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June 10th, 2022

So here is a story that happened to me in roblox. I usually like roblox but tonight was really bad. I was playing a game called Zombie lab and there was a player Winningsmile2 in the server. I was playing with a chamber thing and I finally caught someone in there. They became a zombie and was cured. Now normal players would not really care but this person was bad. She said frick you and dang you, you trapped me. I didn't really care until she called me a noob. We started a good 20 minute long fight. She said she was gonna stop until I went into chamber, so I did. Then she said BAD ENDING and I got madder than ever. We fought again for 3 minutes and then another person got involved. He infected me and then Winningsmile2 was killing me like I was a black person in the 30s. Just killing me over and over again! So that other person believed the winning smile idiot until we explained our stories. Eventually she was kicked from roblox for a few days. THANK GOD your thinking right? Well sadly because I was involved in the fight I was kicked too. That's my story. Now I won't see this jerk again in roblox forever. I also encountered someone wo reported me for no reason and said I was bad the same day. I am quitting roblox. I hate roblox for banning my main account and my friends. I have nobody on my side clearly and it seems that everyone in the world hates me. I now have no Robloxian friends and I feel Roblox is becoming a date game. So if you don't wanna go to hell then DON"T PLAY ROBLOX!

Date of experience: June 10, 2022

Thumbnail of user blueb41
Texas
1 review
2 helpful votes
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December 1st, 2021

Roblox keeps crashing all the time even when I join a server, it also is rigged and broken so I hate roblox.

Service
Value
Quality

Date of experience: December 1, 2021

Thumbnail of user giannam6
Arizona
1 review
11 helpful votes
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February 20th, 2018

Hi, I am 10 years old and I was playing roblox when I saw a game that said it would give me free robux and it asked for my password so I put it in and awhile later I couldn't enter my password and I knew I was scammed and hacked

Date of experience: February 20, 2018

Thumbnail of user nickd93
Australia
1 review
2 helpful votes
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November 15th, 2017

Hello my name is nick davis and im supa addictive to roblooooox! Like its the best game evr! But i ned robux asap rocky dudee like its insannnity! If any1 can halp me much apprexiateeed! :D such a gud game btw
Btw fist me daddy and give me robux

Date of experience: November 14, 2017

Thumbnail of user thecrew3425
Florida
1 review
0 helpful votes
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October 28th, 2023

First of all the bosses do so much damage they heal instantly and all the bounty hunters make the game not fun show it should be removed entirely

Date of experience: October 28, 2023

Thumbnail of user cameronm180
Georgia
1 review
1 helpful vote
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November 5th, 2020

Roblox You GOt So Many Online Daters In This Game And I Cant Stand It Kids Are Doing Inapropirate Stuff (I Dont play roblox) i play it everyday but its online daters every where and the games that the online daters are every where is Meepcity, Scented Con, Mocap Dancing And Animations: mocap Its disgusting i Dont hate the compony its that theres too many kids doing inapropirate stuff please ban them.

Date of experience: November 5, 2020

Thumbnail of user davidc700
Philippines
2 reviews
13 helpful votes
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March 10th, 2018

Roblox used to be fun. But now what?

The players call other people noobs. The players hack a lot and cheat. These players online date.

What is Roblox? An Online Dating game? A hacking game? A bullying game?

There are many bad things about this game.

As I have stated above, I don't like these players.

The next thing I don't like is expensive things. They even removed Tix! No wonder the creators really need money right now...

When you join Roblox, you have a noob character. You look so ugly that in fact, players will call you noob, ugly person, and other insults.

The only way to change this is to change your character. You require Robux to do this sadly.

That is evil.

How about Minecraft? They allow you to make your own character for free!

Also, people in Minecraft don't bully people with a noob character.

Although Roblox is free, it allows hackers, online daters, and bullies to play.

(UPDATE:

ROBLOX IS NOT A KID-FRIENDLY GAME!

I mean, seriously? When your character dies, it breaks. Looks violent. Imagine a real-life person being ripped to pieces.

Next, the games are made by all types of players. There are Gun games, OD games, Horror games, and hacker games.

Do not play this evil, preposterous game.

Date of experience: March 10, 2018

Thumbnail of user cuiyunwang27
Singapore
1 review
1 helpful vote
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May 21st, 2023

This game is really fun and it allows me to play with my friends,it also loads really fast,I have not met anything more fun

Service
Value
Shipping
Returns
Quality

Date of experience: May 19, 2023

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