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    Roblox

Roblox

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Overview

Roblox has a rating of 1.9 stars from 1,090 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roblox most frequently mention customer service, online daters, and credit card problems. Roblox ranks 56th among Role Playing Games sites.

  • Service
    286
  • Value
    252
  • Shipping
    163
  • Returns
    190
  • Quality
    254
Positive reviews (last 12 months): 7%
Positive
3
Neutral
2
Negative
38
View ratings trends
264
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How would you rate Roblox?
Top Positive Review

“Roblox”

Vaulteons channel g.
12/19/23

Roblox is a very fun game for young kids to play and for even older people to create content and meet new friends, Even though there are sometimes when people are mean and don't understand that not everyone is like them so they just mess around trying to get a reaction, this is the main reason why I am giving Roblox 4 stars.

Date of experience: 12/17/23
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Top Critical Review

“Banning without a reason or looking into it or for the reason”

Erimide O.
10/4/24

Firstly I am a player who`s been currently playing for 5 long years and I`m here to share an experience that has just happened to me for the first time. I`m currently writing this 20 mins after the event. First let me start overall when you overlook the major problems its a really smooth business with plenty of splendid games. But a main problem is banning...it`s okay to ban but to ban without knowing the reason is very rude and unfair for the banned person. They might have been bullied talked back(maybe not insult but question why the player did ----(something bad example bully or insult) and get reported and banned that is very rude and unacceptable i can`t stand unsensible movements that you did not even think about or look into properly into, sure it may not be your job to check the chat in a game that caused them to be banned before banning them so you know if they have a very good reason for saying something. The reason i am unable to screen shot is because i am playing on a laptop and i was not with any type of other device,plus i got banned veryt quickly.

Date of experience: 10/4/24
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Reviews (1,090)

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Reviews that mention popular keywords

customer service (76) fun game (53) credit card (40) gift cards (32) email address (11) fun games (53)
Thumbnail of user anonymousr991
Pennsylvania
1 review
9 helpful votes
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September 9th, 2020

The only thing I tell guardians is you should base the account settings on what the child wants. Its an awesome game. Definitely recommend.

Date of experience: September 8, 2020

Thumbnail of user patrick.s
Illinois
3 reviews
1 helpful vote
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November 30th, 2023

Dude roblox was fun especially in the old times now roblox sucks the games suck people are toxic and only 2 years old play it

Quality

Date of experience: November 30, 2023

Thumbnail of user zawmanor
South Carolina
1 review
3 helpful votes
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November 24th, 2020

Hey, I understand lots of people hate ROBLOX. I wanna give those people a reason to NOT hate ROBLOX.
1. You got hacked. You got scammed. Your fault. Duh.
2. ODers. Like most lovers of ROBLOX say, they're just random people roleplaying. Chill.
3. You bought a one million dollar Robux purchase. Then boom. You don't get them. It's very rare for this to happen, but if it does shake it off. ROBLOX will ask you for proof, so give them proof.
4. Bullies. Sexy People. Predators. Block. Report. Done. Magic!
5. Oh noes little Timmy is devastated. Use your parental controls. And I don't recommend 1,2, or 3-year-olds to play ROBLOX. Please don't burn Timmy in a stake.
6. rObUx Is ExPeNsIvE... how else would the company make money? Like, buying things cost money people.
7. Unfair Bans... Contact the company. Read the reason. Wow, again. Magic!
8. THE COMPANY DIDN'T RESPOND TO MY REPORT- You think a billion reports a day can ALL be answered?
9. Oof- a scammer or hacker found my house. That's on YOU.
10. Boring updates- ok, if YOU THINK they're boring then just play whatever you want. Don't need to complain to the reviews about it.
11. OH MY GOSH SEX GAMES! First of all, you actually have to LOOK for these types of games. So yeah, they're pretty rare. Mega Rare.

Anyways, just wanted to tell you, haters, out there that these are the explanations for your complaints.

Date of experience: November 24, 2020

Thumbnail of user dylanh78
Florida
2 reviews
27 helpful votes
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May 23rd, 2020

Roblox still couldnt make a 100% fix to their crashes. They got rid of tix as well. If that isnt enough to shock you roblox has a bunch of games that don't sound or look kid friendly i have experienced this behavior being allowed on roblox. The chat is broken. There is porn on roblox. Online dating as well. Violence is another thing wrong. Has a lot of good games for children but is unstable and unplayable. All the time i wasted i could have spent money on a coke at mcdonalds i think it would have probably provided more enjoyment. Also people get banned or terminated for unfair reasons. Report button barely works. The upgrades dont do $#*!. Robux is too expensive. Parents save yourselves the money make your kids go outside and build a statue out of bricks its more safer for them than with this p. O. s pros: Games are addicting
You can run underwater
Cons: Unfair bans
No second chances
A marathon of crashing
Inappropriate or disgusting content
Online daters
You can run or walk underwater
Easy to flip your car
Scams
Pedophiles
Too addicting
Full of games that make no sense
Needing to buy robux at expensive prices to buy stuff
Chat is broken
Disgusting community
A lot of other bad stuff

My conclusion: Its too early to call it a good game

Date of experience: May 23, 2020

Thumbnail of user toml1259
Alabama
1 review
0 helpful votes
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June 4th, 2023

Roblox takes advantage of it's users and developers. Their entire platform is built on the backs of international child labor, that is not an exaggeration. They disguise themselves as a creative outlet for children to earn money and take 75% of the developers revenue. They don't respect their players or those who generate their revenue. There have been multiple accounts, of which you can readily watch documentation of on YouTube, of people coaxing children off-platform into communication sites like Discord to groom them, and they refuse to take responsibility for that, despite that these people are actively playing alongside your children in-game and CAN be identified through their Discord user id I know because I've been a part of a group that traced a scammer back to their Roblox username. They know VERY well that what they're doing is malicious and have refused to do anything about it for years. Other platforms take 15%, 30%, 40% from their developers. Some even only charge you if your game is SUCCESSFUL. Not Roblox. They are greedy, and have successfully created a vacuum for the wealthy to thrive. Because on top of charging you 75% of your total revenue, they also charge you for advertising on their platform.
I recommend using anything else.
Unity.
Unreal.
Core.
Fortnite Creative.
Any other option is better to put your child on to have fun and learn to build a career in game development than Roblox.
The executives at Roblox need to be put in jail, but taking advantage of children is just kinda part of our entire economic system, so justice will probably never be served, and they'll never see how wrong their actions are through the money their making profiting from their greed.

Tip for consumers:
Don't let your children play this game.

Products used:
Roblox and Roblox studio

Service
Quality

Date of experience: June 4, 2023

Thumbnail of user mateoe2
California
1 review
1 helpful vote
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June 12th, 2020

So roblox is an online game where players meet and greet and it is pretty fun. But also to let you know that scammers and hackers are everywhere some are tricking people for Robux and some crap like that. They say confirm your acount so when you put your account in well guess what?! The scammers become hackers and hack your acccount it is like they STAB YOU IN THE HEART AND BLOOD IS EVERYWHER OH MY GOD WHY?! But no blood or gore or anything so it is perfectly fine, but be careful your account may be hacked.

Date of experience: June 10, 2020

Thumbnail of user deannam306
Florida
5 reviews
28 helpful votes
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April 27th, 2022

This so-called "game" is burdensome, contradictory, and elusive to play. Disconnection is an inevitable phenomenon. For years, it's been unequivocal depravity. There are so many plagiarized games and straight-up duplicates of games and clothing from other platforms with no slight fraction of artistry whatsoever. It is amongst the most rebarbative and astonishingly Mammonistic games that are available right now. The platform is full of hacktivists, incendiary provocateurs that harass and ridicule innocent and immaculate people and as well execute insurrectionary raids, and administrators who do very little to acquiesce to these critiques.

I've been playing the game for a solid eight years, adjacent to a decade and for much of those years, the platform was saturated with unadulterated mediocrity. Overall, the game is a platform for exploiting children's entrepreneurial spirit, with no professional performance management for practically any activities if they can avoid it, and as well provides a Black Market. The platform has evolved over the years to investigate methodologies to incentivize purchases while deleting anachronistic functionalities such as an irreversible transactional historiography for their virtual currency and enabling customers to cancel transactions of apparel and game passes. There have been so many extortionists throughout the experience that it appears to be their priority rather than delivering any solutions. It's very pitiful. If you're frantically searching the internet for a fun gaming experience, this is not the game for you.

Service
Value
Returns
Quality

Date of experience: April 27, 2022

Thumbnail of user patriciaw1120
West Virginia
1 review
0 helpful votes
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February 14th, 2021

Watch for Roblux charges. The recently charged my paypal account for over 400 dollars. Not sure how, I don't play it.

Date of experience: February 14, 2021

Thumbnail of user non470
Philippines
1 review
4 helpful votes
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March 21st, 2020

So, there is this roblox game called "Rogue Lineage" and it's super hard with permadeath mechanics and they ignored the fact that rogue lineage received more votes than adventure up, and they got killed by a freshspawn (noob) so they actually went ahead and made adventure up win, cause it's easier what $#*!ing simps, In my conclusion he roblox admins are biased, they banned someone permanently on all their ips cause they pointed out one of the roblox admins on their OFFICIAL ADMIN ACCOUNTS were following an nsfw page, see how biased they are now?

Tip for consumers:
The roblox admins are biased, they banned someone permanently on all their ips cause they pointed out one of the roblox admins on their OFFICIAL ADMIN ACCOUNTS were following an nsfw page.

Service
Value
Shipping
Returns
Quality

Date of experience: March 21, 2020

Thumbnail of user chrissyw30
Virginia
2 reviews
2 helpful votes
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June 23rd, 2023

I have paid for roblox premium. The account was never upgraded and they said there is nothing they can do and they did not give me my money back

Service
Value
Quality

Date of experience: June 23, 2023

Thumbnail of user wec11
Singapore
1 review
0 helpful votes
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October 29th, 2021

It is down for soooo long and we have not been able to access
I'm starting to wonder if it will ever be fixed
And I also I am starting to lose interest because of the slow fixing and bugs everytime

Tip for consumers:
if u dont have patience to wait for like DAYS not even kidding for roblox to fix then I suggest DONT play it

Products used:
-

Service
Value
Shipping
Returns
Quality

Date of experience: October 29, 2021

Thumbnail of user frickeno
Texas
1 review
0 helpful votes
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September 7th, 2020

Me no pro at dis but i luv robox where kid live life of terror(just a joke) now me love roblox but mi no thing good for karens no karens hate oofblox dats y i oof dem bye bye

Date of experience: September 6, 2020

Thumbnail of user lisab82
Ohio
1 review
13 helpful votes
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March 4th, 2014

The admins continuously abuse there power, my child is upset all the time while playing it. This site promotes bullying!

Date of experience: March 4, 2014

Thumbnail of user isaiahm81
Illinois
1 review
0 helpful votes
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January 20th, 2022

Roblox is the best app for your kids they have millions of games to choose on roblox I would recommend getting them robux so download the game now

Date of experience: January 19, 2022

Thumbnail of user doood
Canada
1 review
0 helpful votes
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May 1st, 2022

MY BABIES ARE CAMELS AND THEY TRIED PLAYING ROBLOX AND THEY TURNED INTO EGGPLANTS AFTER THEY PLAYED THIS GAME CALLED SHOWER SILUMATOR. SOON AFTER THEY BECAME OLD AND THEIR ARMPITS STARTED HURTING SO I THREW THEM OUT INTO THE TRASh CAN AFTER THEY PLAYED THIS GAME CALLED MEEPCITY. THIS IS UNBELIEVABLE. YA WANNA KNOW WHAT ELSE HAPPEND I LET MY KIDS PLAY THIS GAME CALLED PIGGY, THIS DEMONIC GAME HAVE TURNED MY INNOCENT PUMKIN BABIES. I WOULD SAY INTO PIGS BUT IT WOULD BE AN INSULT TO PIGs in India. Other than that this game is amazing and I met my husband on it. We got married, and then he jumped off a cliff. Everyone on roblox got Covid. So fun. Was this helpful?

Date of experience: May 1, 2022

Thumbnail of user wholj
Texas
1 review
2 helpful votes
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October 22nd, 2019

This is a very good platfor but. In meepcity everyone is saying stuff like A* B* SH* F* S*X stuff like that also youtubers such as flamingo got banned for saying the word "yes". Exploitiers are just wild. In otherwords roblox is a good platform just PLEASE PLEASE fix moderating!

Date of experience: October 20, 2019

Thumbnail of user franciscos282
Romania
1 review
0 helpful votes
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April 5th, 2023

They charged more than u$40 of my boy 8 years old on their website without my authorization. And they don't to give my money back.

Products used:
Games

Service
Value
Shipping
Returns
Quality

Date of experience: April 5, 2023

Thumbnail of user robloxu
Philippines
1 review
9 helpful votes
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July 24th, 2015

$#*! soccer moms i hope you learn your children watch pornography
And your child probably bullies poeple in school

Date of experience: July 24, 2015

Thumbnail of user dawno165
Nigeria
1 review
0 helpful votes
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April 8th, 2022

This is rubbish i reported a person for trusttrading and then roblox you decided to ban me and that person who just scammed me is still scamming people ROBLOX LOOK INOT DEEPER THINGS! IF YOU DON'T YOU MIGHT ACTUALLY BAN THE WRONG PERSON

Date of experience: April 8, 2022

Thumbnail of user gamingm
Belgium
2 reviews
0 helpful votes
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August 23rd, 2023

My recent encounters with Roblox's support system have left me disheartened and frustrated. As a dedicated user, I've been facing ongoing issues with my voice chat functionality, and the lack of effective support has only exacerbated my concerns.

Despite reaching out for assistance, I've been met with automated responses that seem to overlook the complexity and urgency of the issues I'm facing. The responses lack the personal touch and genuine understanding that I expected from a platform that values its user community.

One recent interaction with Margarita stands out, where I was told that they are "unable to provide any further information or response." This response not only feels dismissive but also leaves me with a sense of helplessness, as if my concerns are unimportant and unheard.

Roblox's support team's inability or unwillingness to delve into the specifics of my issues has made me question the level of care and accountability the platform has for its users. As someone who has invested time, effort, and money into Roblox, I expected a higher standard of support.

The platform's promises of community and enjoyment stand in stark contrast to the frustrating interactions I've had. It's disappointing to see such a gap between words and actions.

I believe that Roblox can do better. A more transparent, communicative, and empathetic approach to user concerns is crucial to maintaining the trust and loyalty of its users.

I hope that my feedback serves as a reminder that meaningful support is a cornerstone of a positive user experience. I urge Roblox to take these concerns seriously and reevaluate the support system to better serve its community.

Service

Date of experience: August 23, 2023

Thumbnail of user collinn10
Wisconsin
1 review
0 helpful votes
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August 20th, 2020

Hi im a nine year old And I have no idea why adults dont like roblox. Its fune people say " It has bad games" BUT HELLO! There are games called "Meep CIty" Adopt me" And "Roblox high school" THAT ARE TODALLY kid freindly" I dont like the updates But atleast I DONT COMPLAIN all the time Now for the kids like me Roblox is a fun game There are some scary games you should avoid Unless your brave Just dont do it And roblox is a KID FREINDLY GAME i honeslty just dont understand. Thank you for reading this and have a good day!

Date of experience: August 20, 2020

Thumbnail of user danis.griguzausks
Latvia
1 review
0 helpful votes
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April 14th, 2023

Roblox is best game ever, but can roblox be on galaxy store, pls? I really be happy if u do it!
Thank you!

Tip for consumers:
Roblox games are the best

Products used:
Robux

Date of experience: April 14, 2023

Thumbnail of user snlnb
Saudi Arabia
1 review
0 helpful votes
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August 2nd, 2021

$#*! roblox modration bro they banned me for 7 days for saying "g and a and y is more offensive than any f"

Tip for consumers:
Roblox banning moderation is BAD THE EMPLOYEES ARE SIMPS

Products used:
my hands ofcource

Service
Value
Shipping
Returns
Quality

Date of experience: August 2, 2021

Thumbnail of user vicknairse
Illinois
7 reviews
7 helpful votes
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November 18th, 2020

I always feel happy and at ease using the Roblox. I need to cancel it because the shipping is so expensive) Thank you.

Date of experience: November 18, 2020

Thumbnail of user legandaryp
Arizona
1 review
1 helpful vote
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June 16th, 2021

It's a very fun game and it has a lot of different games, you can make friend and followers, and I have a youtube channel based on roblox

Service
Value
Quality

Date of experience: June 16, 2021

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In Roblox, any game or experience imaginable can be created. Players can create the ultimate theme park, compete as a professional race car driver, star in a fashion show, become a superhero, or simply build a dream home and hang out with friends. In t...

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