Roblox has a rating of 1.9 stars from 1,090 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roblox most frequently mention customer service, online daters, and credit card problems. Roblox ranks 56th among Role Playing Games sites.
Roblox is a very fun game for young kids to play and for even older people to create content and meet new friends, Even though there are sometimes when people are mean and don't understand that not everyone is like them so they just mess around trying to get a reaction, this is the main reason why I am giving Roblox 4 stars.
Firstly I am a player who`s been currently playing for 5 long years and I`m here to share an experience that has just happened to me for the first time. I`m currently writing this 20 mins after the event. First let me start overall when you overlook the major problems its a really smooth business with plenty of splendid games. But a main problem is banning...it`s okay to ban but to ban without knowing the reason is very rude and unfair for the banned person. They might have been bullied talked back(maybe not insult but question why the player did ----(something bad example bully or insult) and get reported and banned that is very rude and unacceptable i can`t stand unsensible movements that you did not even think about or look into properly into, sure it may not be your job to check the chat in a game that caused them to be banned before banning them so you know if they have a very good reason for saying something. The reason i am unable to screen shot is because i am playing on a laptop and i was not with any type of other device,plus i got banned veryt quickly.
MY SON PLAYS THIS EVIL GAME AND HIS FRIEND FLAMINGO SAID SACRIFICE YOUR DOGS TO HIM AND HE CUT THEIR HEADS OFF PARENTS KEEP YOUR KIDS OFF THIS APP
Karen
Date of experience: August 24, 2020
1. Worst customer service I've ever seen, supported by MANY others. Only copy paste replies from all customer service members. If you try calling them, they end the call before you can even leave a voicemail or speak to someone. Completely insensitive and almost always useless. If you have any issues related to the in-game currency, including being hacked (which happens more than any other platform I've ever seen), they will only assist you ONCE and never again. Better off just getting over whatever issue you have.
2. Terrible moderation team. I'm guessing its either a bunch of people they outsourced from god knows where or a bunch of 12 year olds who don't understand much. Countless people banned for no reason or the absolute wrong reasons. Might as well just have a robot ban people - would probably do a better job.
3. Terrible security. Hacking seems to be a persistent issue, if you're not changing your password every month, say goodbye to your stuff.
4. Content is damaging to children and highly unregulated. This platform creates children who are addicted to short term dopamine rushes from clicking buttons over and over, until they get bored and start spending all their money / parent's money on the game just to feed their addiction. Violence, drug use, sexual content are poorly regulated and romanticized by many of the most popular games on the platform.
5.30 day ban appeal timeline. No email notice, the timeline starts from your ban, not from the next time you try to log in, so if you log out for a month and get banned while offline, oh well forget about ever seeing your account again.
Overall, this platform is total garbage, and if you need more proof just look at other reviews.
Date of experience: March 21, 2022
Playz 24/7 and he acts creepy at 3am pls help Its really scary I cant take it! Please help me I do not like this Im gonna make him quit roblox
Date of experience: May 11, 2020
My 8 year old son was playing roblox and started playing this strange game called "friend hangout" in the game, there was this imbecile, her name on roblox was abby_blox356. She kept of harassing my child and kept on insulting him because he had no "corblocks" or "stitched face". This made my child go into TEARS after seeing what this lady was telling my son. Then, she told my son to "mic up" which I had no idea what it meant so she said "add me on dc" and sent a weird username and tag. The username and tag was "AngiefbI#1937" I never knew what that meant. If someone knows what this means, please contact me via this message. When my son went to go play with his friends outside, I went on his account and started to have an argument with this "abby_blox356" person. She started to mess around and trying to get me mad. I bursted with anger and I called a moderator from Roblox themselves and requested a ban. Please, if any of you are reading this, go on roblox.com > search > abby_blox356 > Report Abuse > Innapropriate Language > and state the following: This user has attacked this poor kid named Julius and this needs to be taken into action. Thank you everyone.
Tip for consumers:
GO DIE ABBY BLOX
Products used:
dum abby blox
Date of experience: January 18, 2023
They have Delibretly attacked The roleplay community and have removed all possible creativity in their process to bubblewrapp everything because the game creators are worried about moderation? HEY IDDIOT BRING BACK THE PARENTAL PERMMISIONS FOR 18 AND UNDER! You know the one were you cant talk to anyone without approval of parents so that they cant see what other people are typeing because thoughes days were much better now the new system EVERYTHING its a swareword including
Members of a group Dont join roblox EVER its only a matter of time before everyone leaves roblox for good
Date of experience: February 2, 2017
Football fusion but all my nerves and you need to fix it please and just please please please please please and I'll change the rating
Date of experience: November 17, 2023
The reason why its the best because i can be anything i want but not something bad let your kids play!
Date of experience: February 12, 2021
It made me preganant becuause i was playing and someone did bad thing to my avatar
I dont like roblox anymore
Date of experience: November 21, 2021
Stop the $#*!ing bullying or i'll sue u i already broke my tablet STUPID DIE DUMBASS MOTHER$#*!ER DIE IN HELL STUPID DUMBAISS CEO OF ROBLOX FIX YOUR GODDAM SYSTEM
Date of experience: May 13, 2017
I am debunking most points from what I've seen from a lot of these complaints.
1. Tix was removed for a lot of reasons.
Every time someone joined your game you would get 1 tix
Every 10 tix is 1 Robux, so if you botted your game you could've made a ton of Robux.
2. The chat is slightly broken but it's a kids game, they gotta go hard on the censorship.
3. It's extremely rare to see and inappropriate games on Roblox and you really have to look for them
As they don't just pop up on the front page.
4. ODing isn't as big of a problem as some people think,
It's just kids roleplaying and trying to have fun
5. Not that much violence, blood at most.
If that is too much for little Timmy then just turn on restricted mode which blocks any game with even a smidge of violence and Roblox needs to very the game before a restricted player can play it.
6. If you lag on Roblox it's probably just because of bad computer
7. Unfair bans DO happen but it's common tho if you do yeah well you're screwed so that is a good point.
8. I wonder why a small report team can respond to millions of reports every day.
9. Oh no Buying things costs... MONEY!?!?!
10. Pedos are extremely rare and can barely do anything if you're a good parent and restrict them from other
Apps, sites, and teach them proper internet safety.
11. The community is not that bad.
My Conclusion:
People should stop saying "rObLoX bAd" and make exaggerated claims for no reason.
Date of experience: August 31, 2020
This is a game reviewed by BBC news. This is a virus free, safe and fun place for all ages 6+. For 10+ they can create their own games.
Date of experience: May 18, 2010
This review is from a kid's point-of-view. I've been playing the game for about six months now and have noticed a small amount of profanity and an unexpectedly large amount of sexual acts in the game. There are many games and servers out there that you definitely need to watch out for. The servers and games should be avoided by players that aren't yet aware of the differences between inappropriate and appropriate. As always, YouTube is a big influence on many young players. There are YouTubers/YouTube channels that encourage and enforce the idea that it is okay to perform or participate in sexual/violent/unsafe acts in the game. Games such as "Have a Family", "Boys and Girls Hangout", "MeepCity", "ROBLOX High School", etc. should be avoided by ALL young players no matter if they're responsible and safe online or not. The games have vulgar acts/things in them and strongly influence "online dating". The removal of some sexual actions and movements such as the "lay down" and "sit" feature has barely stopped players from performing obscene acts in the game. Also, in the chat function, instead of replacing an inappropriate word with hashtags or symbols, a message like: "This message cannot be displayed because it contains profanity" would be better as players can easily count the number of symbols and figure out what the player was trying to say. There are many loopholes found by players that should be blocked by the chat filter as well such as "s3x", "six", "sux", "k!$$", "@$$" or purposely misspelling swear words like "bich" so that the chat filter doesn't recognize them.
Date of experience: January 4, 2018
ROBLOX has thousands of games for all ages and communities. "Online Daters" do not exist and are confused for role-players, which are very different. ROBLOX provides a safe environment for children and a still fun game for adults. I have played different games from a pirate ship battle to a game about the North American Frontier.
ROBLOX recently forced an update to all games keeping them safe from hackers and those who download programs specifically to hurt others experience. If an account is under 13, they are only allowed to see a safe selection of words. All games that seem to break the rules of ROBLOX are quickly dealt with and removed from the site with the creators banned. ROBLOX never will give a fake ban despite all of the other reviews, and those people had broken the guidelines of the site.
However, this site is currently dealing with a large epidemic of "spam bots". These robots are controlled by fake websites that try to trick children into doing in a survey for free robux on the website (Robux is the main currency of ROBLOX used by players to purchase outfits for players avatars and many other things on the website.) ROBLOX has done everything in their power to try and stop the bots but at a cost of removing things such as commenting on games.
Tip for consumers:
ROBLOX customer service takes usually about 1 day to respond to any problems you face. It is open to all and if you do somehow receive a "fake ban" they will be happy to help you.
Date of experience: November 8, 2018
Mostly good and has great games, Some features I do not like are: The new logo,broken union system, weird looking toolbox, but some neutral features like Marketplace, new studio GUI, and etc.
Date of experience: March 23, 2023
There are so many good things about this game that I cant state them all but what I can say is this game is
amazing best game on earth in my opinion!
Date of experience: September 8, 2020
I think Roblox is a relatively safe and good game. In my four years of experience of playing Roblox, I have never seen any inappropriate or adult material in Roblox, to be honest, the first time I have ever seen inappropriate material on Roblox was when I was casually scrolling through Youtube. First of all, for all the "responsible" parents out there, if your child finds 18+ games that's because she or he had searched specifically for it. Roblox deletes adult-related material almost immediately and usually within a few hours. If your child is actively searching for inappropriate games on Roblox, I am more inclined to believe that it's the parent's fault for not protecting or restricting the child. Otherwise, how would a child find adult games which are nowhere near the front page, have only a handful of players, censored titles, and have only been up for a few hours if not minutes? On a side note, I have also brought gift cards for Roblox on multiple occasions on REPUTABLE websites and every single time I have received the money I paid for. I highly doubt that Roblox would rip someone off of a few dollars to ruin their reputation. In addition, there was a time where I got locked out a new account I made for my cousin as his birthday present. I had let him choose his own username and password, then I purchased some Robux on it. Unfortunately for some reason, he couldn't log in to his account the next day. We couldn't reset the password either because he had not attached an email or phone to his account yet. I contact Roblox using their Customer service system and in two days they responded back. After giving valid information, they gave us back the account with a week (it was actually four days). Therefore I conclude, Roblox is a decently good site.
P.S. It's not a Roblox's, or any company, the responsibility to refund money on unauthorized purchases. Also, please read the damn terms and services and do some research before greeting us readers with your appalling and ridiculous reviews.
Date of experience: October 5, 2020
Roblox, as I said in the title, is NOT a game. It is a platform. Roblox is a platform in which people of mostly any age can join various different games, and make friends. If there is any real problems, such as inappropriate content, it is not Roblox's fault. All games on this P-L-A-T-F-O-R-M are N-O-T made by Roblox themselves, but are made by the players. Sure, Roblox has their faults, but most of them consist of events that give you things that are purely cosmetic. I can see people being angry with the Robux thing and how expensive it is, but cut them slack. Robux is used for mostly cosmetic items, with the exception of paid games and game-passes. Roblox is a FREE, F-R-E-E, meaning that it costs NOTHING (had to clear that out for all of the Karens out there) so they have to make money somehow. Yes, they take advertisements and sponsors, but Roblox has millions of players. They cannot run a giant platform like this, with only a few sponsors here and there. About the moderation, yes, there are a few problems. Roblox's moderation team is quite small, but they do have bots assisting them. There are inappropriate games, which are usually taken down very quickly. There are pedophiles and scammers sometime, but all you have to do is don't do anything inappropriate on the game and most importantly DO NOT GIVE ANY PERSONAL INFORMATION, including your real name, phone number, address, and password to ANYONE. I hope this review was helpful, and I hope anyone with a mainly negative opinion on the game will change their minds.
Date of experience: November 5, 2019
I've had roblox for a few years now. It is a very amazing game. Good for kids/teens to be interactive with others, meet new people, and have a good time on many games. Getting to create and design your own games as well as being able to make clothes, and earn robux! I've played many games on roblox and none have yet to disappoint me. My favorite game on roblox so far is Adopt Me. I've been really attached to this game, it's a very fun game. Either getting to be a parent or kid, and having your own pets, also being able to trade with others and getting the pet of your dreams. It's a very fun game i enjoy it very much. Now recently there has been a christmas update. Very exciting, 8 new amazing pets to enjoy and buy with gingerbread. What i have noticed is the pricing of the pets… i understand it is easy to get the gingerbread and also 3 ways to earn them but i still agree the pets are a bit overpriced. 10 thousand for one pet is acceptable but 120 thousand? I feel that is way overpriced for one animal that isn't even a legendary. It's nice to be able to buy gingerbread with robux but even then that's a lot of robux for a small amount of gingerbread. This is my opinion and i know others do agree. Maybe even setting the price for all the pets to 10 thousand is acceptable but 120 is way too overpriced. Especially for someone who doesn't have robux 24/7. I hope someone does see this and maybe decides to change it. I'm not the only one who thinks this way. Personality many people i'm sure do. The game is really fun and enjoyable but the prices are not. If someone actually sees this please reply. Preferably someone who is in the roblox company and maybe can sort this out. I just don't find it fair. Thanks again.
Date of experience: December 7, 2021
My son died over this, my family is now in much pain.
This game is so bad, I hope the creators commit scrape off the plate into garbage.
Date of experience: January 21, 2021
(I have bad grammer) Roblox is a good site. Its good but its kinda weird/badish because:
People be naked and try to 'online date' wicth is bad.
People make games that are what i call: robux stealrs
And meepcity. THAT GAME WAS MADE BY AN ADMIN! And people are strait up breacking the rules in that game. I dont say roblox is bad but its kinda... oof.
Date of experience: January 21, 2019
K so I read some 1 star reviews in website and ALL I SEE IS HATE HATE HATE AND HATE LIKE BRO WTH ITS NOT THERE FAULT ROBLOX ISNT RESPONDING ROBLOX HASNT BEEN ONLINE FOR RUFFLY 3 YEARS. AND UR SAYING oOooOO rObLoc baddd no response ME MAD! 1! 1 if u get hacked its ur fault cuz ur the one who's supposed to take care of ur account..
Date of experience: June 18, 2021
Terrible experience with ROBLOX with kids, Kids are getting addicted with a game called adopt me and strangers can interact with others which is not safe at all, please block and ban this game...
Date of experience: October 12, 2020
ROBLOX is a good game and i think the only problem with ROBLOX is that there are a lot of scammer, hackers and mean people.
The only thing we can do: ignore them XD
Date of experience: May 6, 2020
My son couldn't remember his password, and all of our attempts to reset it using every email/phone number we have didn't work. He thinks he mistyped the email address on his account.
So I contact Roblox support and they ask for a receipt from "iTunes" for our Roblox purchase. I was on my phone and iTunes doesn't work like that--I have all the information in the App Store or in Purchases and Media in my Settings. Also, since Roblox is a free download, it doesn't show billing information. But my Robux purchases do show that. So I send them screenshots, which they promptly reject because it's not "iTunes." I repeatedly tell them that "iTunes" does not show this information, but here is verifiable billing information including order number, billing address, date, etc. for Robux via both the App Store and via the Purchases and Media section. They reject it again and tell me there's nothing else they can do with zero information or clarification. This was a support person named "Harper."
So I write them again, get a different support person ("Sergio"). I'm now on my laptop and see multiple Robux purchases in my Apple Music app over the course of at least two years and again the Roblox download info but with no billing info because it's a free download. So I ask if they will accept the Robux purchase receipts and if so, do they need all of those or just one. They write back and tell me the attachment I tried to send didn't work.? I didn't send an attachment yet, I'm trying to figure out what they need, so I write back and tell them that. "Harper" then writes back and tells me there's nothing more they can do for me.
This is the most frustrating, infuriating waste of time I have ever spent with any support in my LIFE. I have spent hundreds of dollars on my son's Roblox account buying Robux for him over the years, and they refuse to help us get back into his account. It's absolutely ridiculous, my son is heartbroken, and I have just wasted hundreds of dollars on this thing because support is so unhelpful, they might as well not even exist.
Date of experience: October 25, 2022
One time Roblox gave me a 7 day ban just because I uploaded a game. The moderators said that I added a Ultimate Trolling GUI in my game that they found inappropriate when I didn't even put that in my game and also the game wasn't supposed to be inappropriate in any way. You can literally get banned for uploading a model, decal, or audio/sound the moderators claim to be "inappropriate" when it isn't at all. The moderators are just Dumb robots that don't know what's inappropriate and what's not. Roblox also likes to ignore reports. Roblox also doesn't make the game for kids as they let people upload inappropriate/adult content models and they don't care about their chat filter [such as R63/R34 models]. The chat filter sometimes glitches making it hard to communicate with other players or allowing players to curse/swear. There are also other methods people use to swear such as players saying in the chat "STFU" which means "shut the f**k up". The moderation is very bad and reminds me of communist Russia or Nazi Germany.
EDIT: Most times when you report someone on Roblox, they don't get a warning of ban. Sometimes I see really bad stuff on Roblox. Sometimes on the game called "Spray Paint", I see players drawing curse words and swastikas/Nazi symbols in the skate park, walls, and on anything else where you could draw. The picture here is about my experience in Spray Paint, showing a image of someone drawing swastikas/Nazi symbols in the skate park.
Tip for consumers:
Roblox is slowly turning into the next Tinder. There is constant online dating and a lot of people who online date are online predators. You have been warned.
Date of experience: November 27, 2022
In Roblox, any game or experience imaginable can be created. Players can create the ultimate theme park, compete as a professional race car driver, star in a fashion show, become a superhero, or simply build a dream home and hang out with friends. In t...
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