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    Roblox

Roblox

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Overview

Roblox has a rating of 1.9 stars from 1,090 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roblox most frequently mention customer service, online daters, and credit card problems. Roblox ranks 56th among Role Playing Games sites.

  • Service
    286
  • Value
    252
  • Shipping
    163
  • Returns
    190
  • Quality
    254
Positive reviews (last 12 months): 7%
Positive
3
Neutral
2
Negative
38
View ratings trends
264
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How would you rate Roblox?
Top Positive Review

“Roblox”

Vaulteons channel g.
12/19/23

Roblox is a very fun game for young kids to play and for even older people to create content and meet new friends, Even though there are sometimes when people are mean and don't understand that not everyone is like them so they just mess around trying to get a reaction, this is the main reason why I am giving Roblox 4 stars.

Date of experience: 12/17/23
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Top Critical Review

“Banning without a reason or looking into it or for the reason”

Erimide O.
10/4/24

Firstly I am a player who`s been currently playing for 5 long years and I`m here to share an experience that has just happened to me for the first time. I`m currently writing this 20 mins after the event. First let me start overall when you overlook the major problems its a really smooth business with plenty of splendid games. But a main problem is banning...it`s okay to ban but to ban without knowing the reason is very rude and unfair for the banned person. They might have been bullied talked back(maybe not insult but question why the player did ----(something bad example bully or insult) and get reported and banned that is very rude and unacceptable i can`t stand unsensible movements that you did not even think about or look into properly into, sure it may not be your job to check the chat in a game that caused them to be banned before banning them so you know if they have a very good reason for saying something. The reason i am unable to screen shot is because i am playing on a laptop and i was not with any type of other device,plus i got banned veryt quickly.

Date of experience: 10/4/24
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Reviews (1,090)

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Reviews that mention popular keywords

customer service (76) fun game (53) credit card (40) gift cards (32) email address (11) fun games (53)
Thumbnail of user geep6
Australia
1 review
0 helpful votes
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November 21st, 2022

Be very careful with these guys, all is fine and we'll until they continually request your children to purchase things through the apple store and then delete your account, refusing to give back the money you've spent. Dodgy business and customer service is NON EXISTENT!

Here's their response after actually giving us no information, requesting the account be reinstated and 12,000 robucks purchased be restored. They just delete and keep your money. Robbery!

"Hello Glenn,

We're sorry but we're unable to provide you with any further information or response regarding this inquiry. We encourage you to review the previous information sent to you as we have provided you with all that we can at this time.

Sincerely,

Nhoel"

Tip for consumers:
Stay away!

Products used:
Roblox

Service
Value
Returns
Quality

Date of experience: November 21, 2022

Thumbnail of user omari28
Massachusetts
1 review
0 helpful votes
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December 28th, 2021

My son was gifted several gifts cards for Christmas. Unfortunately, we later learned that some of these gift cards could not be used on his Xbox. When attempting to reach costumer service for support, the continued to reply by sending articles. In short, they could not transfer over $50 worth of Gift Cards into his Xbox and requested we go through our retailer. I was denied a refund even though they could see that we entered the code online and spent the money on Robux. One small barrier, this was a gift from someone out of state. Imagine the hassle of having to send this back, have them return it and go back and forth with the retailer so we could get our money back? My advice, avoid buying any specific Roblox gift cards that are intended to be used on Xbox. Simply go through the Xbox store. Finally, do not expect much from costumer service. Good luck!

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Value
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Returns
Quality

Date of experience: December 28, 2021

Thumbnail of user canaanw
Tennessee
1 review
0 helpful votes
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January 29th, 2019

The game is good im not gonna lie but there is just simulators and nothing original I play the same game everyday and i am getting kind of tired of it yes there are other games on the front page but i just dont really like them only some

Date of experience: January 29, 2019

Thumbnail of user octaviat8
Georgia
1 review
14 helpful votes
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October 20th, 2020

Customer service is horrible! You purchase robucks for your children and they don't appear on their available amount. Then when you try contacting customer service they act like they don't get the messages or proof of purchase nor the robucks! I hate this game and am trying to find out how to block my children from re-downloading it!

Date of experience: October 20, 2020

Thumbnail of user zeeg5
Philippines
1 review
56 helpful votes
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January 21st, 2020

I love playin roblox! There are a lot of fun games! Only some people like get scammed from free robux games BUT! Its not Roblox's fault its the hacker's fault (aka the free robux game creator)! Only some people online date, bully, and other violent things because they dont care about roblox's terms of service. And some people say that its so hard to make a t-shirt then well... just watch yt vids how! Until you understand! No need to hate roblox! Roblox is kid-friendly. Thanks for understanding! :D

Date of experience: January 20, 2020

Thumbnail of user samis59
Missouri
2 reviews
63 helpful votes
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May 25th, 2020

I put 1 star to get haters attention. Listen up. When things happen on roblox, that you don't want to happen to your child, suppose online dating, or scamming, hacking, or bullying, why blame it on roblox? Roblox has millions of users. You parents think they can monitor each and every one? Sure, they aren't perfect, and can be corrupt. But compare them to other companies, suppose apple. They aren't much better! Everything that happens in roblox is simply the people. I'm gonna be honest. They do what they can. It's life. Nothing will be perfect.

Date of experience: May 25, 2020

Thumbnail of user femininet
Massachusetts
1 review
0 helpful votes
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October 7th, 2019

It's a nice game, I've been playing for about 3 years now. Yes, I could the community is getting a little bit worse, but it's not roblox's fault. The games are fun, easy controls, sometimes laggy, but heck. Who cares. I took away a star because of the chat filtering. Now, I know about safechat, but c'mon. I've been on games with users bypassing the chat filter and saying the f word just by using a different formatted F. I've seen people getting tagged just because they miss-typed a word. Also, the banning system. Getting banned for having an opinion and saying a word is a little annoying. But overall, it's fun, just make sure to monitor the games your child is playing, because there will always be bullies, and exploits, so keep in mind it's not roblox's fault. Nice game though

Date of experience: October 6, 2019

Thumbnail of user maial11
Singapore
1 review
1 helpful vote
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April 4th, 2021

It is not very nice to have a crash eh? Well for the past few days I have been experiencing crashes in this game called, Adopt Me while I am doing a roleplay with my sister or maybe with others. It is horrible. But surprisingly for other games it is different. Nothing happens. I am very angry because I can't do anything in Adopt Me for too long or it'll crash. Please fix it, my user is MAIAE3221E.

Service

Date of experience: April 3, 2021

Thumbnail of user formerr1
California
1 review
2 helpful votes
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October 15th, 2020

This game is literally lego EA, and this is coming from a former roblox fan. Back then they actually tried to make it fun but nowadays they don't even give a crap about hackers. And it's not like they don't have time, because they always give out these "interesting" updates which the players never asked for. How can you be this lazy?! At least for team fortress 2 the creators actually try to fix the game nowadays. AVOID THIS. You're better off playing a flash game over this pay2win unmonitored waste of time

Date of experience: October 15, 2020

Thumbnail of user fuckyour
Connecticut
1 review
26 helpful votes
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January 25th, 2020

Hi I bought a 30,000 robux item that is $300 I got double traded scammed that is a type of scam. I emailed support they took days to respond and they would not give me my item back. I knew it was my fault but they should at least care about their customers. I mean it's $300 that is a big chunk of change I showed them enough evidence. But then I realized that if your account gets compromised you get your items back, total bull$#*!. Then I reported the guy who scammed me 7 times and nothing he still has all his scammed items and everything. $#*! you roblox

Date of experience: January 25, 2020

Thumbnail of user tb36
New York
5 reviews
29 helpful votes
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March 22nd, 2014

My kids play on this site all the time. Other kids are of course very blunt (and kids love cursing once they find out it exists) but they have recently added hashtag censoring. Inappropriate usernames are picked up slower than usual but profiles are deleted. I've noticed a lot of older kids (19 and such) playing, and their age makes them act rudely towards the other kids. Pretty good site. Don't waste money on the little Builder's Club, though.

Date of experience: March 22, 2014

Thumbnail of user sw660
GB
1 review
0 helpful votes
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May 17th, 2021

This thing is absolutly horrible. My son's account got hacked ( not it's fault) but then according to our antivirus the app provided an entrance for hackers to hack his computer! We also payed once for the 400 robux purchase and it never came through. My son also changed in behavior (bad way) and overall the game is not kid-friendly.

Tip for consumers:
dont use it. It's just making children zombies.

Products used:
robux.

Service
Value
Shipping
Returns
Quality

Date of experience: May 17, 2021

Thumbnail of user johnm2652
GB
1 review
3 helpful votes
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January 3rd, 2019

I have been playing this game since 2007 and now this game has gone downhill, there is little originality for e.g. Copied games other games which are similar to other games. Events are just plain mediocre nothing is wow about them. People will always make fun of you whatever game you play. The groups? Dear god! It's filled with trolls and bots especially in your messages you will have bots. Did I forget to say something about the moderation? It's outright horrible whenever you report someone it never works. The moderation is also consistently poor. Then you have these online daters which will flood your entire game. People who would exploit the game without any single purpose. To the parents and kids out there I wouldn't recommend playing this game as this game sits down with too many drawbacks.

Date of experience: January 3, 2019

Thumbnail of user edwardd130
Florida
1 review
8 helpful votes
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September 28th, 2019

My kids account got hacked, and Roblox didn't want to reinstatte what was stolen, as Roblox promised. It wasnt a lot, and I expected more from Roblox. If you are a parent beware of account hacking, and make sure you enable two step verification, and if possible avoid using Roblox they are not kid friendly.

Date of experience: September 28, 2019

Thumbnail of user lindac636
Maryland
1 review
5 helpful votes
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June 22nd, 2018

I ordered robux one time for a relative to build on Roblox, using my credit card. When I checked my credit account there were additional charges. I couldn't find out where to delete the card. I emailed them and got a reply stating that they do not keep credit card information & that it has to be entered each time. He said he was able to just click "buy" and a popup let him know the payment went through, so it did save the credit card information & he didn't have access to my card. A relative had a similar experience. She found a couple hundred in charges on her account before she realized it and she called to complain, thought her account was hacked, but they said they couldn't do anything. I think they need better security and safer payment methods. Parents need to be aware the app is allowing more charges than were initially authorized, whether the kids are clicking buy or it's hacked. Roblox needs to stand behind what they say and fix these issues.

Date of experience: June 22, 2018

Thumbnail of user belleg14
Australia
1 review
0 helpful votes
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July 12th, 2023

My daughter was bullied on this game and Roblox didnt nothing to help my situation as they said it did brake the laws. Being called a $#*! and names definitely is being bullied.
Also account was hacked and they refused to refund me over $80.
As a parent, do not even play this game! If I could give it a 0 review I would

Date of experience: July 12, 2023

Thumbnail of user anony97
Brazil
1 review
8 helpful votes
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November 25th, 2020

A user was being mean to me in a game. When I told them to stop, they enabled a hacked client and terminated my account. Then, the user tracked down all my alt accounts' passwords and sold them on the black market. Trolls then proceeded to buy tons of "Robux" using my credit card information, which they also stole from me, and spent over 1 million dollars on Robux. When I asked Roblox about this, they said "get rekt lol, I love the money I got" I am writing this before selling my computer to make my debt a bit smaller.

Date of experience: November 25, 2020

Thumbnail of user barrya82
Alaska
1 review
0 helpful votes
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June 4th, 2019

Roblox is... full of problems. Online-Daters are rampant in their hives and are a major source of revenue for Roblox, leading to their inevitable downward spiral of greed. While creating your own games is a very rare sight, it's filled with bots that copy games and just repost them. There's a good chance the children you raise will literally never use grammar on Roblox, ever. It's... sad.

Date of experience: June 4, 2019

Thumbnail of user thiminhl
Viet Nam
1 review
0 helpful votes
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September 24th, 2021

The roblox service customer is so bad, i try 10 times to complete all step to reset password and roblox just shown about a support ticket and after like 10 and 20 days roblox customer don't have solution how to solve

Date of experience: September 24, 2021

Thumbnail of user ao118
Arizona
1 review
0 helpful votes
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April 9th, 2021

Overall, Roblox is a amazing app. I have been playing this game since 2016 and it was great up to 2021. I was playing Koala Cafe and there was a troller saying many inappropriate things to ONLY girls. The troller threatened to come back and continue following us. She stalked us up to 10-11 days in February, and came back on several accounts. Luckily I reported the troller to Roblox and got help right away, it was great service the worker gave me. I suggest playing this game, if you have a young child there is settings that can keep them safe. You can edit your avatar, play games, and earn badges. There is also groups, you can even create your own for only 100 robux.

Service
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Quality

Date of experience: April 9, 2021

Thumbnail of user idac48
GB
1 review
3 helpful votes
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February 22nd, 2021

Brought some robux, only to have my account terminated a few weeks later. Thankfully It was only about a few pounds worth. But still, It is clear that they just want you to continue to buy things with real money. Up until then I was mostly satisfied with the actual game play. But did come across some questionable usernames and games.

Service
Value
Shipping
Returns
Quality

Date of experience: February 21, 2021

Thumbnail of user alexc1745
Australia
1 review
1 helpful vote
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October 6th, 2023

I was playing this game called death note, this girl named moon something i cant remember her user but it started with moon and she is probably the one that reported me for this bc i said it was her when it fr was her, she was kira but yeah, getting banned for this is stupid and annoying, roblox stop banning ppl for complete nothing, if anything the only thing there would be 'btc' but i should be getting a warning for that, like bro pls stop banning ppl for nothing roblox and kids barely use the game like i've meet 10+ ppl only and them 10+ ppl already know swear words

Service
Quality

Date of experience: October 6, 2023

Thumbnail of user johny594
Georgia
1 review
1 helpful vote
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March 1st, 2021

Roblox is good but it has people that curse, bad moderation inappropiate games. And it bans you for false or stupid reasons. I was banned for uploading a picture of minecraft. They hate it if you screenshot minecraft images onto roblox. There are also hackers, creeps, and cyberbullies. Im not a parent im just warning the younger children of this game.

Date of experience: March 1, 2021

Thumbnail of user aaaaa6
Nevada
1 review
17 helpful votes
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August 27th, 2020

Roblox is a pretty decent game, it has a wide variety of games and you have options to disable chat and restrict specific options on your account if you worry about account security. It's basically like a YouTube except instead of videos it's games. If you want to have a good choice of games every time you play, this is the game for you. Also, watch out for scams, since there are lots of them around the platform. 7/10 would play again.

Tip for consumers:
If you want to know how to play Roblox, you should watch videos/tutorials on how to do stuff on the website/games.

Service
Value
Quality

Date of experience: August 27, 2020

Thumbnail of user googlep5
New Mexico
3 reviews
2 helpful votes
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March 22nd, 2023

To be Honest I really don't like roblox because when you sign up they dont ask you when you put your birthday for 2013 they just let you go on. And when you want to delete your account it takes forever! Please dont use this game just play Minecraft Instead

Tip for consumers:
Dont use this game

Products used:
Roblox

Service
Value
Shipping
Returns
Quality

Date of experience: March 22, 2023

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