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    Roblox

Roblox

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Overview

Roblox has a rating of 1.9 stars from 1,090 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roblox most frequently mention customer service, online daters, and credit card problems. Roblox ranks 56th among Role Playing Games sites.

  • Service
    286
  • Value
    252
  • Shipping
    163
  • Returns
    190
  • Quality
    254
Positive reviews (last 12 months): 7%
Positive
3
Neutral
2
Negative
38
View ratings trends
264
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How would you rate Roblox?
Top Positive Review

“Roblox”

Vaulteons channel g.
12/19/23

Roblox is a very fun game for young kids to play and for even older people to create content and meet new friends, Even though there are sometimes when people are mean and don't understand that not everyone is like them so they just mess around trying to get a reaction, this is the main reason why I am giving Roblox 4 stars.

Date of experience: 12/17/23
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Top Critical Review

“Banning without a reason or looking into it or for the reason”

Erimide O.
10/4/24

Firstly I am a player who`s been currently playing for 5 long years and I`m here to share an experience that has just happened to me for the first time. I`m currently writing this 20 mins after the event. First let me start overall when you overlook the major problems its a really smooth business with plenty of splendid games. But a main problem is banning...it`s okay to ban but to ban without knowing the reason is very rude and unfair for the banned person. They might have been bullied talked back(maybe not insult but question why the player did ----(something bad example bully or insult) and get reported and banned that is very rude and unacceptable i can`t stand unsensible movements that you did not even think about or look into properly into, sure it may not be your job to check the chat in a game that caused them to be banned before banning them so you know if they have a very good reason for saying something. The reason i am unable to screen shot is because i am playing on a laptop and i was not with any type of other device,plus i got banned veryt quickly.

Date of experience: 10/4/24
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Reviews (1,090)

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Reviews that mention popular keywords

customer service (76) fun game (53) credit card (40) gift cards (32) email address (11) fun games (53)
Thumbnail of user minkef
Sweden
1 review
1 helpful vote
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August 28th, 2018

Nothing to say about the game, but what really drives me mad are these Roblox Hack which are all fake!

I find that my kid is using one and he got infected by virus. I suggest to read detailed explenation here:

https://gamerzlab.com/roblox-hack-how-to-really-get-free-robux/

Date of experience: August 28, 2018

Thumbnail of user rebeccad13
New Jersey
1 review
8 helpful votes
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February 1st, 2015

My 10 yo hás been playing thìs game for awhile. Everything was fine until last week. We noticed thêre were 9 charges of 9.95 plus ỏne charge of 24.95. I called my credit card company to despite the charges. Parents beware

Date of experience: February 1, 2015

Thumbnail of user karmam3
Canada
1 review
1 helpful vote
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March 28th, 2019

Roblox does NOT care for their customers. I've spent soo much on my childrens accounts and every single time i've contacted them, they've messed up what the message was about, they always point the finger back at you if a game takes your money and you didn't get what you purchased. Or like recent-My daughters account was hacked and they were talking to me like I had the other account hacked and I was just giving my password away, like NO people freaking listen, do something about that specific hacker rather than just sluffing it off. Too many times people on roblox have found a way to rip her off, or make her accidentally purchase a stupid thousand of robux dollars worth $30+ in real money- tshirt, there's never a "are you sure" button so she can run. Many people tag team to lure your kid to leave there somewhat safe game and go to theirs and then they ask them to re sign in and take their money and take their account. You're safer buying a console than playing online!

Date of experience: March 28, 2019

Thumbnail of user laurat1452
Arizona
1 review
0 helpful votes
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October 6th, 2022
Verified purchase

I bought two gift cards and both weren't able to redeem in the game you reach customer service giving a dumb response telling it already redeem and they aren't able to help me out. That you're better just bot reaching customer service. They can't help you out. One was 25.00 and the other one was 10.00.

Service
Value
Quality

Date of experience: October 6, 2022

Thumbnail of user joem1236
Ohio
1 review
14 helpful votes
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January 14th, 2020

Used to like this game a lot but roblox started removing a lot of features that I enjoyed and games on roblox just seem to get boring after playing for a while (I mainly play fps's so I maybe that's why) still a good game, just wish it was more like the old roblox and if it was more teen related rather than making it very kid-friendly.

Date of experience: January 14, 2020

Thumbnail of user non659
Nevada
1 review
0 helpful votes
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April 30th, 2021

Roblox is pretty good the games are cool and its fun to play with friends, however there's so many falls and downsides to it. The first downside is Robux and no i'm not talking about how expensive it is because I don't have a problem with that its just the fact that when an item gets content deleted you can no longer wear that item and it becomes a waste of money because they don't give the robux back. Moderation sucks you'll get banned for the smallest things due to the bad moderation team. They'll ban people for doing harmless thing like saying "hello." but they wont ban racists or even pedos. Its also 100% not for kids under 13 in my opinion.

Service
Value
Shipping
Returns
Quality

Date of experience: April 30, 2021

Thumbnail of user intensel
Texas
1 review
4 helpful votes
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April 1st, 2019

Roblox is a very fun platform for ages 8-18. Many parents believe Roblox is inappropriate, but they're wrong. We can even make our own games on Roblox, which takes a lot of practice. The filter in this game even stops users from cursing. It's also free for everyone. I reccomend it for all gamers. We also should avoid ODers (Online Daters) who are playing.

Date of experience: March 31, 2019

Thumbnail of user kevinb1487
Australia
1 review
3 helpful votes
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September 20th, 2020

Purchased robux for my 9yo son. Never received. Contacted them. They gave me instructions to tap the purchase again but don't press confirm. Followed there instructions and got charged again as there was no confirmation. There dodgy instructions tricked me into buying nothing twice. Asked for a refund but instead of giving me a refund they just send another dodgy set of instructions saying uninstall and start again. Nope didn't work. Never again. Now I need to cancel my sons subscription because I will not deal with rip offs. Down money and 1 upset son. Thanks roblox you such balls.

Date of experience: September 20, 2020

Thumbnail of user anonymousa1814
Colorado
1 review
4 helpful votes
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August 24th, 2023

So I was getting bullied right? This is in 'don't press the button' Btw. Anyway I was getting bullied so I snap back. But for some reason I get banned. The grl was like: You suck u and ur friend better get out of here, then she starts hash tagging, so I like report her then the next minute! Bam I'M BANNED! 0/5 experience. (I have done and said way worse, but I get banned for THIS!)

Date of experience: August 24, 2023

Thumbnail of user dell15
Ohio
1 review
1 helpful vote
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September 25th, 2022

I missed when Roblox was a game for many people to enjoy, just playing survive the disasters and zombies. But that is all gone. Now there are bots everywhere. This place has lost its charm, and it has problems with caring for the people in the community, online daters are just horrible. Online dating has caused danger for many children on the site. Due to it looking blocky and colorful, children think it's a game for them. But it's bait.
Just. Please. Return to your old ways Roblox. Please...

Tip for consumers:
DON"T BUY ANYTHING!!!
it will just be a waste, you don't need to buy all this junk.

Products used:
Lots and lots of money was wasted for a game that gave up n its care.

Service
Value
Shipping
Returns
Quality

Date of experience: September 25, 2022

Thumbnail of user hnn
Australia
1 review
1 helpful vote
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October 8th, 2021

Roblox support doesn't even help you. When I got locked out of my account, they said they needed proof and I gave them the email and the username and even asked if they wanted the password to my account. I sended an from my email to them too. But in the end, they said: We're sorry but we're unable to provide you with any further information or response regarding this inquiry.

Date of experience: October 8, 2021

Thumbnail of user cecilial91
Ohio
1 review
0 helpful votes
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January 1st, 2022

I've been playing this game since I was 12. I got banned recently because I fired back at a troll saying homophobic stuff and he reported me. I sent in an appeal the same day I found the ban and none of the answers given to me by the automatic responses were helpful. I doubt they will actually respond because of how crappy their customer service and moderation system is. They are very picky choosey with who they ban and what they ban you for. They won't ban a user for a documented cyber bullying incident WITH EVIDENCE AND RECEIPTS but they'll ban you for defending yourself against a homophobe and you just happened to say a goofy insult to them that just so happened to violate their policies? Ridiculous. Let's be real, every video game platform geared toward kids is going to have inappropriate material on it. That's just how the internet is, unfortunately. Do better, Roblox. This site is too nostalgic for me to just give it up, but I'm getting there. Minecraft is better anyways.

Service
Value
Shipping
Returns
Quality

Date of experience: January 1, 2022

Thumbnail of user ruthk403
Kenya
1 review
0 helpful votes
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March 27th, 2021

Very poor customer service you only get automated responses. Recently I purchased robux but I didn't receive it and when I raised the issue they gave me a run around response to contact google they haven't received the payment and when I contacted google it was the same told to contact roblox despite me providing receipt of payment to google for the purchase of robux till now I haven't received my purchase or refund. If there was a zero for the rating I would give them and I wouldn't recommend roblox to parents or anyone.

Date of experience: March 27, 2021

Thumbnail of user penish
Connecticut
4 reviews
19 helpful votes
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January 19th, 2014

Really, REALLY bad.
I used to play ROBLOX. That is, until it turned to rubbish.
The community is TERRIBLE. Everyone fights over which game is better- blockland, roblox, or minecraft. And every post I made on the forums was flamed in a matter of seconds. Even, worse, the moderators/admins don't even care about this.

Date of experience: January 19, 2014

Thumbnail of user annad910
Canada
0 reviews
0 helpful votes
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January 17th, 2022

My son got banned. After playing the game for over 5 years. He invested his money into it. The couldn't give a detailed explanation as to why he was banned and refused to reinstate his account and give him a warning

Tip for consumers:
Do not spend your money on in game purchases.

Service
Value
Shipping
Returns
Quality

Date of experience: January 17, 2022

Thumbnail of user suziem17
GB
1 review
4 helpful votes
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February 13th, 2019

The games on Roblox are unoriginal, you either have games that are exactly the same of another game off Roblox or developers who do not know how to make a proper game where games are not enjoyable as any players can ruin the game as long as they please.
Roblox allows developers to make money from unoriginal ideas.

Moderators are unprofessional. They may falsely ban people if they do not like you or if you haven't broken the TOS, also doing anything out of Roblox can get you banned even though it states that they are not responsible for anything that happens outside of Roblox. Few years ago, they removed the feature of having to not need an email to register which made a lot of people create alt accounts, Roblox stated that they cannot handle a lot of accounts yet they make ridiculous decisions.

It's a decent platform however the moderators are the problem. And the game developers on the site are egoistic, they think they are better than everyone because they made a game.

Date of experience: February 13, 2019

Thumbnail of user kays264
Texas
1 review
2 helpful votes
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August 8th, 2020

I give this game a 2 out of stars, because it's not fun to play anymore. They are also are bad at moderating games/ players. I am sUPER sick of scams going on the website. Its also expensive. People are bullying noobs. Please fix this game. And Im NOT coming back to this game never again. I am sick of tired of this,

Roblox just wants parent's to buy their game to get money.

They also don't care if you have problems. MAKE YOUR GAME BETTER!

Date of experience: August 8, 2020

Thumbnail of user wayneh679
Texas
4 reviews
3 helpful votes
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October 27th, 2022

To me, these prices for Robux are reasonable. To me, $100 for 10,000 Robux makes sense, since almost all of the game passes on Roblox are at least below 500. This also makes the $10 for 800 or 1000 reasonable. Refunding might not be easy, but it is possible.

Tip for consumers:
Don't spend al of your Robux on a single game. It's not worth it.

Products used:
Robux and game passes

Service
Value
Returns
Quality

Date of experience: October 26, 2022

Thumbnail of user henryp148
California
1 review
1 helpful vote
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June 24th, 2020

The games that kids play on this platform are fraught with scams and cheats and Roblox continues to take no responsibility for their action sayin, "reach out to the developer". When Roblox takes the parents money for Robux and kids (my daughter is 9) who use them gets scammed, that is Roblox's responsibility to make sure children are not taken advantage of. They hide behind their "terms of use" which states that we agree not to take them to court when we purchase the Robux. Let it be known that Roblox allows this kind of behavior and will not remedy anything.

Date of experience: June 24, 2020

Thumbnail of user kimu
Virginia
2 reviews
5 helpful votes
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August 8th, 2010

I agree with Kyle T. Roblox is a safe, easy to use website that has a high level of imagination. Smaller kids can just play games that people have made, and older kids can chat in the games with peers or make their own levels to share in the community. The only reason this site does not get a ten is because it's download file is so virus-ridden that it crashes your computer half the time you download it. I've seeen numerous complaints about the download file on their wiki. I've noticed another problem the file has is that after downloading it, the file becomes embbeded into your computer and is a nucience to get rid of. Overall, I give this site an 8.5

Date of experience: August 8, 2010

Thumbnail of user kevinb836
Florida
1 review
0 helpful votes
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October 13th, 2019

Awesome but, why is ROBLOX so money hungry now?
Oders running around having, well you know what I mean...
Scammers going crazy now that tix are gone but a good thing is the new convert to robux button. It is the only way to get free robux
And fun games.

Date of experience: October 11, 2019

Thumbnail of user jasonb655
GB
1 review
0 helpful votes
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January 28th, 2019

This game is really great, the customer service is not horrible as I was able to get my old account back which did not have an email connected. As well as that, roblox is monetized, yes but free users can play roblox as well. It is a bit sad that TIX and guests were removed, and lots of things that have happened, like scam bots, filter, broken gears that makes the game feel bad. But at the same time, roblox has done good, like Make A Wish for numerous people, and making R15, which makes roblox more realistic but still blocky.
Rthro honestly isn't that terrible, but it can break numerous games.

It is generally a good game.

Date of experience: January 27, 2019

Thumbnail of user williamw1953
Canada
1 review
0 helpful votes
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January 26th, 2021

The people using this game platform( This includes the youtubers), they are not that bad. Some people just put scare stories on the internet. Games are really good, which means that you are usually with other people (99.******* percent of the time not a hacker or online rapist) are usually playing with you.

Tip for consumers:
Might be imitators of the real games ; watch out.

Products used:
None of the items (robux is optional)

Service
Value
Shipping
Quality

Date of experience: January 24, 2021

Thumbnail of user johnb6099
Colorado
1 review
10 helpful votes
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January 15th, 2021

I've had roblox since 2016 and it has changed my life so significantly btw my username on roblox is cloudslicer7 when i got it in 2016 the website was simpler but alot of fun roblox has gotten me through alot of tough times and i honestly think it is one of the best games ever theres so many fun games like piggy and arsenal and is kid friendly for almost every single game if you are debating if you should get roblox you should it is such a fun and great game

Tip for consumers:
its a nice website

Products used:
ratings

Service
Value
Shipping
Returns
Quality

Date of experience: January 14, 2021

Thumbnail of user janneiceb
Nebraska
2 reviews
3 helpful votes
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June 18th, 2019

Parents BEWARE. ROBLOX received my credit info without my permission; After explaining issue company appeared to be helping and sending refund. After a year of broken promises of a refund and that they would stop charging my account. They continued to state they were sending a refund and stop charging my account.
Received no refund and had to cancel my card so company could not continue to take my money.

Date of experience: June 18, 2019

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