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Roblox has a rating of 1.9 stars from 1,090 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roblox most frequently mention customer service, online daters, and credit card problems. Roblox ranks 56th among Role Playing Games sites.
Roblox is a very fun game for young kids to play and for even older people to create content and meet new friends, Even though there are sometimes when people are mean and don't understand that not everyone is like them so they just mess around trying to get a reaction, this is the main reason why I am giving Roblox 4 stars.
I have six unauthorized charges on my credit card. Contacted customer support, and they said they needed receipts to investigate further and are not reversing the charges, even though I provided the last four of my CC. I do NOT recommend to anyone to subscribe to Roblox, as they do not know how to effectively manage situations like these.
I have used Roblox for several years, and in a lot of ways the program is great. It permits the easiest development of computer models I've ever seen, and its quite fun to work with as well. Development of games is very easy and fun, and they have released several features that made tasks even easier.
Unfortunately that is where the positivity ends. The company has only one method you can use to contact them for all issues: a single email address. The employees in charge of answering these emails generally instruct you to re-install the program for ANY issue, even when said issue is caused by their own program having a flaw. They continue to ignore several issues to the program (floating point errors have been in the program for over four years, despite having been told they exist numerous times).
An even bigger problem exists in the area of asset security, by which I mean there IS no asset security. It is extremely easy for someone to steal things that you create and release it to the public. The company will do absolutely nothing to punish the people involved, nor will they delete the leaked assets.
A lesser problem exists in the area of features: these will be forced on the community whether or not they want them. Recently they forced a new studio interface on users of the old interface by causing the program to crash until they changed to the new interface in settings.
While I give the program five stars, the terrible customer support, protection of assets, and game community brings my rating down to two stars.
Date of experience: October 15, 2016
Do NOT spend any money on roblox if you don't plan on staying vigilant and log in often. I had hundreds stolen with no help because I was deployed and didn't catch it in 30 days
Date of experience: December 10, 2022
Me and my cousin both tried to get robux today neither of our codes worked. I tried to redeem my card which is how you do it and it said it was already redeemed, when i never did i just opened it. And my cousins card just didnt wok in the first place. When we called roblox to try to help they said they couldnt do anything. Which is dumb we just spent 75 dollars on roblox, we got ripped off... DO NOT BUY THERE GIFT CARDS.
Tip for consumers:
anyone who wants to join roblox.
Products used:
the gift cards
Date of experience: December 26, 2021
This game is a favorite everyone should play parents are just too stupid they dont know a lot about dis game but there are bullies say your kid to ignore them
Date of experience: June 4, 2020
Roblox is VERY fun, but I have a few things that need to be changed, in my opinion.
One, the chat filter is TOO MUCH. Sometimes when I'm just trying to have a conversation, out of nowhere theres, "############### ##### ####" for no reason. I understand it's for our own good, but it's just TOO MUCH.
Second, why do we have to pay to make roles in our group? I mean, we already paid 100 robux for our group, WHY WE GOTTA PAY MORE?
Third, I don't think it's fair that we can't make shirts without a subscription. Like, come on! Roblox just wants us to pay more for stuff that isn't really worth it!
Overall, it's a good game, I just think it needs a few changes.
Date of experience: September 3, 2020
The servers aren't the best but for some reason they pay 9,000 dollars for ONE SERVER RACK. It's still a good game tho and I recommend it, just don't open chat unless you wanna see 30,000 curse words and most of them will be from children
Tip for consumers:
It kills starlink
Products used:
Game :D
Date of experience: October 21, 2023
Some times people like me and others get banned for saying simple thing like some one i know got banned for saying yo yo is like hi and i don't see nothing bad plus one time i got banned for spamming for saying ban a hacker that was in my sever so people could look and report her plus idk how to report so i asked people to do it for me and them i got banned for spaming but they should look at what i was spamming first and send me a warning or why i got banned,but overall in i got gaming platform
Tip for consumers:
no
Products used:
shoes
Date of experience: June 7, 2023
Don't believe me? Search the words GET HUMAN ROBLOX and search through the thousands of complaints. Everything ranging from hackers to forgotten passwords... And NONE have been resolved. I forgot my password and tried resetting by phone and email and get nothing but automated responses saying "we are looking into the matter". Which is the same thing every other customer I've spoken to says that they've gotten. Don't get me wrong, it's a fun game, but just know there really is no safety net to fall back on. Use an email address you won't use for anything important to set up your account, don't spend large sums of Robux as it tends to attract hackers, and link your account to your cell phone. For the love of everything, DO NOT FORGET YOUR PASSWORD!
Date of experience: May 18, 2020
Roblox is so much fun for me and you well if you are a parent you will say...
THIS GAME IS HORRIBLE
Okay first off parents don't understand anything like this but lets get into the good stuff
The games i like to play are kaiju universe and arsenal that is it bye!
Date of experience: November 15, 2020
Roblox is an overall great platform with a ton of free resources such as free hosting of games, an amazingly easy to use game studio, and many other great and easy to use resources that are free. The main problems with Roblox is the fact that if you decide to create anything on the platform is that there is almost 0 chance you can make money off of it no matter how much effort you put in because you're gonna need a lot of money to market it and if it is successful you only get like 25% of the actual revenue in cash. Another problem is the fact that a lot of the games and items created are just plain bad quality or are straight up scams or something too but that doesn't mean that all of the games here suck. The moderation could also be a lot better but with seeing how huge they are, I would excuse them for some of the problems that happen on the platform. The business is overall a for profit company as with every other company so you can't really blame them for that. The also seems to have been experiencing a lot of technical difficulties recently too.
Tip for consumers:
Be extremely careful of Roblox scams especially off-platform because they are literally everywhere and YouTube allows Roblox Scams to advertise there.
Products used:
I mostly used the website, but there is separate merchandise such as toy figures that you can purchase.
Date of experience: January 22, 2022
Ok so. I love roblox more than almost everything. Did u know my game Race 2:2 Player got 500 visits in like 1 month? Amazing right! Also I wish lifetime and tix were back!
Ok so my username is Ethangamerfan5555
And my other is eagr2.
But make OBC cheaper and TBC Cheaper! I really want OBC for my bday!
Ok so. Pls play roblox.
Now peace out yo!
Date of experience: February 17, 2018
This game is so fun and I can play it on hours and hours on end! People only think of ROBLOX when they remember the bad moments, but theres more pros than cons! :D
Date of experience: August 16, 2019
My daughter was playing a game, and I was watching her play it. I thought it wasnt bad but, then she went into this house these two kids were doing something very inappropriate for kids.
Date of experience: March 26, 2018
Had I known how horrific Roblox customer service was I never would have allowed my child to spend a dime on it. She has been playing Roblox since 2018, has spent lots of money in gift cards on the app. A couple weeks ago her account was hacked and all her birthday money drained from her account, she was then locked out of it. It's been two weeks of trying to get Roblox to respond appropriately. We reached out right away, had screenshots of everything - didn't matter. We've been stuck using their support request forms and going back and forth via email for two weeks. Most of the time we only get generic responses with tips on changing passwords or internet safety. When we have gotten personalized responses, they have made zero effort to help us remedy the issue. Not only has there been no offer to return lost funds, there hasn't been any communication that even indicated that they regret the bad experience. With so many companies competing for our business and offering amazing customer support and service, why would we spend one cent with a company who profits when its customers encounter issues like hacking or software failures? They have designed a labyrinth of dead-end supports to avoid any accountability or interaction with their customers. Not an exaggeration to say WORST CUSTOMER SERVICE EVER!
Date of experience: November 28, 2022
I love roblox I've been playing since 2019 i know not long ago but its a great game and I'm so close to getting the golden egg in adopt me all the games on there well not all but lots of the games on there take effort to make but there is lots of robux scams so instead of falling for that I just bought my own robux I would recommend this game its my favorite game
Date of experience: December 11, 2020
Over the last few months Roblox has completely trashed the mobile version of this platform. First of all, they recently introduced a feature that limits the amount of avatars your character can save, but they put the limit on after the majority of users had created their own outfits so Roblox just took them off the saved character page. This means that the majority of most people's avatar outfits are now unavailable to access through the mobile app. Second of all, they have made the catalog into a complete disaster. They created this annoying bar of suggested accessories that stays in frame no matter where your finger is. This makes it virtually impossible to view how an accessory looks on your character because the bar automatically pops up over it. And to add more complexity, once you take the accessory off, the bar pops up again. No one asked for this, no one likes this. It used to be that the bar stayed in place and you can scroll with it just lowered, but this new update has taken that convenience away for no real reason. At this point, the developers are just doing whatever they feel like. They have made some really stupid changes to try and look more "modern" but all this ends up doing is making the app lag and hindering performance. I really hope that these developers connect and listen to their consumers and run ideas by others before just mass-producing useless features that are just annoying.
Date of experience: November 1, 2023
Its nice and clean sure some people say bad words but that the internet also I don't care if I can't afford robux some parents say its bad because it has weapons or blood and gore but again its the internet idk why a lot of parents hate it you rarely see a parent that like Roblox but its the world
Date of experience: September 27, 2021
Roblox caused my amazing kids to turn into druggies, all they do is talk about dr*gs and they are spoiled. All they do is complain about rabux. "rabax" (which is their currency) promotes gambling and scamming to these kids.
Tip for consumers:
Put parental controls
Date of experience: October 15, 2021
So uhh. I lost my acc but i had a payed subscription for premium from the email *******@hotmail.com, but since you know i payed just with different account, you can change the pass and email it too that email? Please do roblox, i gave proof that it was my acc
Account- manchewe, please change pass and email to me, you know its me. Thank you..
Date of experience: April 5, 2020
Roblox 2006: super fun very good nothing bad happening
2018: people having sex people hacking people insulting kids
This is why minecraft was better then roblox on would you rather
Date of experience: March 22, 2018
So first off they need to fix tags and you know that. Here's a senario: you're talking to you're freind and then you're words get tagged. This triggers everyone and i mean EVERYONE. So you know the new update to roblox where it ONLY shows servers you're freinds are on. With my freinds there either Offline OR playing a game i don't want to play. Also i don't play the Super popular games with thousands of players offen so this is more for me but when placing players in servers they should put them in the servers that are allready there and not Make one just for them. Thats all i can think of.
Date of experience: July 18, 2017
Roblox is good but sometimes the game just goes too far (as in the games on there) there are many hacker problems that make young kids afraid of going on there mainly because of Roblox TikTok. Roblox TikTok gives fake information about "hackers" on Roblox, the youtubers will talk about it or make a video about it and that will go on to the younger kids. One thing that also gets on my nerves about the game is that there is an issue when they ban people. I got BANNED for 1 DAY because i told someone they were not funny. I do realise that they take their TOS really seriously and that they banned me for a reason but generally some people get banned for absolutely nothing. The games are also weird on there as because there are games like " Public bathroom simulator. " Then there is robux, i swear u can just earn it in games instead of actually buying it but i guess that's what Roblox wants. Overall the game is just good and i have nothing else to say about it.
Xenia
Date of experience: April 22, 2023
OMG I AM A MOTHER OF 2 IN CALIFORNIA WHEN MY PRECIOUS LITTLE JIMMY THAT IS 2 YEARS OLD TOLD ME ABOUT THIS SATANIC APP I SAID TO MYSELF FINALLY A GOOD EDUCATIONAL GAME FOR MY JIMMY BUT WHEN JIMMY SHOWED ROADBLOCKS TO ME I WAS HORRIFIED OF ALL THE SATANIC SIMBOLS CURSES THAT WERE GETTING PUT ON PLAYERS AND THE *SEX*! OMG DO NOT LET YOUR KID PLAY THIS EVIL ROADBLOCKS APP!
Date of experience: June 7, 2020
Your game sucks. Your lifestyle sucks you're having an existential crisis. Your Flippin game sucks so much. You could do a backflip and one sock as much as your game. Your game sucks sucks sucks sucks sucks I hate your game so die eat and die and die so I hate I hate your game so Get rid of your game. It sucks so much. I just hate it so much I could say it's a sucky us game in the world suck. You suck you suck you suck so delete your game or else. I'll keep sending these messages but your game sucks. Sucks sucks sucks sucks sucks sucks sucks sucks I flipping hate your game go Hell
Date of experience: August 27, 2023
Overall this is a fun game but once you get reported good bye account this game needs to actually think of why they are deleting accounts my account got deleted cuz i was playing "adopt me" and I said ABC to trust trade me first which is not a good reason to delete my account wich is why i would be the one getting scammed if anything.
Tip for consumers:
do not do anything even close to something bad
Date of experience: July 20, 2021
In Roblox, any game or experience imaginable can be created. Players can create the ultimate theme park, compete as a professional race car driver, star in a fashion show, become a superhero, or simply build a dream home and hang out with friends. In t...
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