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    Roblox

Roblox

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Overview

Roblox has a rating of 1.9 stars from 1,090 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roblox most frequently mention customer service, online daters, and credit card problems. Roblox ranks 56th among Role Playing Games sites.

  • Service
    286
  • Value
    252
  • Shipping
    163
  • Returns
    190
  • Quality
    254
Positive reviews (last 12 months): 7%
Positive
3
Neutral
2
Negative
38
View ratings trends
264
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How would you rate Roblox?
Top Positive Review

“Roblox”

Vaulteons channel g.
12/19/23

Roblox is a very fun game for young kids to play and for even older people to create content and meet new friends, Even though there are sometimes when people are mean and don't understand that not everyone is like them so they just mess around trying to get a reaction, this is the main reason why I am giving Roblox 4 stars.

Date of experience: 12/17/23
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Top Critical Review

“Banning without a reason or looking into it or for the reason”

Erimide O.
10/4/24

Firstly I am a player who`s been currently playing for 5 long years and I`m here to share an experience that has just happened to me for the first time. I`m currently writing this 20 mins after the event. First let me start overall when you overlook the major problems its a really smooth business with plenty of splendid games. But a main problem is banning...it`s okay to ban but to ban without knowing the reason is very rude and unfair for the banned person. They might have been bullied talked back(maybe not insult but question why the player did ----(something bad example bully or insult) and get reported and banned that is very rude and unacceptable i can`t stand unsensible movements that you did not even think about or look into properly into, sure it may not be your job to check the chat in a game that caused them to be banned before banning them so you know if they have a very good reason for saying something. The reason i am unable to screen shot is because i am playing on a laptop and i was not with any type of other device,plus i got banned veryt quickly.

Date of experience: 10/4/24
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Reviews (1,090)

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Reviews that mention popular keywords

customer service (76) fun game (53) credit card (40) gift cards (32) email address (11) fun games (53)
Thumbnail of user ethanm309
North Carolina
1 review
0 helpful votes
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November 19th, 2022

Roblox is a very fun game, I highly recommend it. But the moderation IS THE WORST. So i am a game developer and so far. I have had no issues. But in the past few months I have been getting VERY annoyed because of how UNBELIVABLE the moderation is. You can say the H word but you cant say the number THREE! Again, roblox is very fun, but PLEASE fix the moderation! It sucks!

Date of experience: November 19, 2022

Thumbnail of user lillyw37
GB
1 review
0 helpful votes
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April 16th, 2021

My daughter bought some Robux and sure they gave it to her and she went to go upgrade her avatar and she got her clothes and stuff. After a few weeks (like 2), most of the things she bought WITH REAL MONEY just said "Content deleted" and didn't appear on her avatar. So basically they scammed her. Roblox shouldn't be able to let creators of clothes and stuff bought with Robux be able to take down or 'Delete' content that other people have bought as Now my daughter is crying beacause she saved up her pocket money for that.

Tip for consumers:
Don't buy avatar stuff with robux.

Products used:
Robux

Service
Quality

Date of experience: April 16, 2021

Thumbnail of user selessrh
Maryland
1 review
4 helpful votes
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April 2nd, 2020

HOW HOW I HATE MODERATION LOOK, THEY NEED VERTIFCATION WHEN I DID VERTIFICATION THE FIRST TIME WHEN I WAS TRYING TO GET MY ACCOUNT BACK! EVERYONE WHEN YOU PLAY ROBLOX IT WILL HAPPEN IT HAPPENS TO EVERYONE!

Date of experience: April 2, 2020

Thumbnail of user mariof110
Brazil
2 reviews
10 helpful votes
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January 9th, 2022

I will Don't Understand How The Staff team Doesn't Moderate The Platform Due to Corruption jobs, How It's terrible For the Roblox Moderators Has A lot of Cropped weird furry content. And Some Users Who violated Rules and TOS.

Robux and Premium are Expensive And the economy Is a Little worst and wheres the real Brazilian.

Date of experience: January 9, 2022

Thumbnail of user lilyc96
Switzerland
1 review
1 helpful vote
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April 25th, 2020

I have been playing Roblox for 5 years now and I absolutely love it! But I have bought many things accidentally and I would like to get my Robux back. For avatar things and game passes.

Date of experience: April 23, 2020

Thumbnail of user huskeyc
North Carolina
1 review
1 helpful vote
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October 21st, 2019

Roblox is a great game! As a Roblox player for two years I know what the community is like. The site itself is perfectly safe it's just the Roblox community you need to be careful about. Kids on this game like to be very annoying and immature. Some of them going as far as cussing in the Roblox chat and doing erotic roleplaying. I would say that if your kid is young you should monitor them. Doing so would fix a lot of problems within the community. If you want to go further you should make sure your kid's account is under 13 (Activates safe chat). You can also disable chat in the settings. Another feature that is very useful but not many people know about is the mute feature! All you have to do is type /mute username in the chat. Doing this hides the person from the chat and you can no longer see what they type. You can also block users if you want, but it does not hide what they say in the chat. So my opinion on Roblox is, that it is safe as long as you watch your kid and take precautionary measures.

Service
Value
Returns
Quality

Date of experience: October 19, 2019

Thumbnail of user poow1
Australia
1 review
2 helpful votes
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April 12th, 2020

I firmly convince yous to make the change username thing to be free! I have a stupid username and I don't want to waste $10 (1000 Robux) just to change my username. Roblox is fun though.

Date of experience: April 12, 2020

Thumbnail of user sebastians4
Idaho
2 reviews
16 helpful votes
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April 21st, 2011

Well i though it was good, Untill I found out they let kids make Cigar and Cigaretts as Free Models anyone could take, Yet they let them, And they call it a Kid Friendly site. Im not going to let my kids play this.

Date of experience: April 21, 2011

Thumbnail of user edwarda248
Michigan
1 review
0 helpful votes
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October 4th, 2020

FIX YOUR CAPTCHA I CANT LOG IN TO MY ACOUNT THIS SUCKS. But very good game this game is very fun and should play, there are a bunch of games, but I cant log into my account because of the broken captcha and I get it what it wants me to and I still get it wrong.

Date of experience: October 3, 2020

Thumbnail of user alistairw5
New York
2 reviews
7 helpful votes
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April 3rd, 2019

Hi people, now u think "Oh this is just a 12 year old saying roblox sucks.", well I can say $#*! can u say $#*!, I can say FUC#, but I wont for u babies. Heres 5 Reasons why roblox sucks crap.

1. Oders, for christs sake, can u oders stop fricking dating! Roblox is not a dating site!
2. Spam, stop spamming us with sh i tty ads, ok?
3. Copiers, I have to Review this, people just copy fricking games, stop the crap copiers.
4. updates, the updates are sh it, there i said it.
5. Its boring, its boring as hell, crappy ads, annuisances, and most of all, crappy games that pop up on reccomended games page, suc# i t Roblox.
I play roblox no more!

Date of experience: April 3, 2019

Thumbnail of user deidreh3
Canada
5 reviews
1 helpful vote
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April 7th, 2021

SIck of the glitching and the error codes. Sick of the constant upgrading and configuring it does to only slow your games down. JUST GETTING SICK OF ROBLOX. I PAY for the site... PAY for a LOT of stuff and this is what you get... CRAPPY service.

Tip for consumers:
JUST DON'T. They favor certain people while telling others they can't do what their favorite people do. ITS BS.

Service
Value
Quality

Date of experience: April 7, 2021

Thumbnail of user compassg1
Pennsylvania
2 reviews
1 helpful vote
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March 31st, 2020

Roblox is a ok game most games have a lot of micro transactions making the game annoying to be played with out have a lot of there currently Called robux

Date of experience: March 30, 2020

Thumbnail of user nubenubenube1000
Latvia
1 review
0 helpful votes
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October 5th, 2023

IF YOURE SOMEWHAT FAR FROM THE LOCATION OF THE SERVER YOUR STABLEST PING WILL BE 300 AS OPTIMUM. DOGWATER COMMUNITY, AN ANT COLONY THAT FOLLOWS FURHER IDEALS. COMPARING TO THIS CLUB PENGUIN SEEMS AS HIGH END GAME.

Date of experience: October 5, 2023

Thumbnail of user loig1
Missouri
1 review
1 helpful vote
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May 15th, 2020

This game is amazing! But there is a lot of toxic people on Roblox BUT THAT ISN'T THEIR FAULT. Stay away from games that say "free robux" that 100% is a scam and you will get hacked. There is a lot of horror games stay away from games like Piggy if you don't like that stuff

Date of experience: May 15, 2020

Thumbnail of user karlkristofers
Estonia
1 review
0 helpful votes
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September 3rd, 2023

The website version of Roblox will not turn on for me, because the ARM-based processors can only run x86 (the name is a bit confusing because it's actually 32-bit) apps, not x64 apps. Even the ARM64 (which is the 64-bit version of ARM processors) processors can't run x64 apps. Because of this, Roblox crashes all the time because it thinks that I'm using a 32-bit device, even tho it's 64-bit (I have a screenshot of this error down below). There is also the Microsoft Store version, which does support ARM64 devices, but it crashes all the time! Plus it doesn't have Roblox Studio on it, which sucks because I mainly use Roblox for developing games! I think that Roblox should add ARM64 support, as it would be a great move for Windows users who use ARM-based processors, newer Macs as they now also use ARM64-based processors(based on my knowledge), and even Linux users because most of these Linux devices also use ARM64 processors.

Products used:
Roblox and Roblox Studio

Service
Value
Quality

Date of experience: September 3, 2023

Thumbnail of user nimmya
GB
1 review
2 helpful votes
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September 30th, 2019

When I report someone it doesn't do anything at all and I still get bullied. Also, on another account I have put the right password in and it doesn't accept I couldn't get in my account and I have been putting in the right passwords for the other accounts I made and it STILL doesn't accept. This is around my 5th account which im not logging out of because I forgot my password, try logging in my phone, put ''forgot my password '' and it DOESN'T deliver, Anyways I am still mad so hopefully You can change this, hopefully I mean is you have to please I am begging to you to make this game even better!

Date of experience: September 30, 2019

Thumbnail of user danielo84
Australia
1 review
11 helpful votes
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April 16th, 2018

DO NOT LET YOUR KIDS PLAY THIS.
There are many innapropriate things:
Porn
S3xual refrences
Death threats
Suicide threats
Groomers
Stalkers and hackers.
There are many bad people. My account got stolen and i paid over 500 usd for builder club. Waste of money, and constantly getting hacked.
Terrible game

Tip for consumers:
Dont use roblox

Service
Value
Shipping
Returns
Quality

Date of experience: April 16, 2018

Thumbnail of user blahblahblahb
Indonesia
1 review
1 helpful vote
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June 24th, 2021

Roblox is good no offensive content, no blood or anything violent, good for children especially from the age of 5-20 good game nothing sinister believe me parents iam not hiding anything its a good game. Play it play it play it play roblox play it PLAY ROBLOX.

Service
Value
Shipping
Returns
Quality

Date of experience: June 23, 2021

Thumbnail of user fsds
California
1 review
1 helpful vote
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April 30th, 2019

Well to start it off i played roblox in 2012 and that was when i was like 4 yeah 4
I know that's not really important so leme just tell you why it was fun for me.

Well when i first joined i played this game called Paintball! From 2008 although the game is broken now so now it isnt fun anymore.

Later on in 2013 my brother told me what tix are cause i didnt know what it was i know it took a year but thats because my brother played roblox way longer then me and he was at my grandmas house at the time so when he told me i have around 100 to 200 tix
So i bought i lot of items but my outfit looked kind of weird when i tryed to make an outfit so i just put some nerd shades on and a shaggy and then i had a lab coat on.

Ok now im just streching it ok so

Roblox could be weird there can be nsfw
But that is rarly found in the front page
Unless you just want to look at blocky nsfw

Date of experience: April 29, 2019

Thumbnail of user zachw67
Massachusetts
1 review
0 helpful votes
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November 29th, 2020

I love playing it. I play it everyday with my friends and by myself. I, myself don't think that it is a scam or inappropriate. I would highly reccomend it

Date of experience: November 28, 2020

Thumbnail of user kevinr654
Maryland
1 review
1 helpful vote
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June 30th, 2020

Roblox allows fraudulent content to scam children of their money and then denies all responsibility. My daughter spent 250 Robluxs on content within the site promising her a rare pet Shadow Dragon for use within the Adopt Me game. She never received it and was very upset. I reported the content and emailed Roblox asking for a refund. They told me to contact a game developer. I sent the developer of Adopt me games a screenshot of her purchase and the game developer told me the content my daughter bought from a fraudulent developer and to report it to Roblox and ask them for a refund. I opened a second ticket with screen shoots of developer of Adopt me games response and of the item/seller in which Roblux customer support did nothing. A third ticket was opened when the store and the seller was deleted and Roblox told us to "contact the developer" and hid behind their terms of service. The latest ticket was handled by a senior customer support tech who gave us the same responses after a lengthy "review".

Date of experience: June 30, 2020

Thumbnail of user jonghyuna
Michigan
1 review
0 helpful votes
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July 2nd, 2020

Now parents, you may think, why are you supporting this 'violent game'. It actually isn't. People who write hate comments on Roblox didn't do a lot of research apparently. In Roblox not only can you play safe games, but you can also create your OWN games. This can educate your children on basic coding and engineering. Now, let's move on to the the part where you don't want your child to be bullied on his Roblox avatar. In Roblox you can disable chats with unknown players. Plus, if somebody bullies your child, they can report them. Reporting can and will ban the player from the game. You can also control the amount of time you want your child to play. Maybe one hour, two hours, etc. After their time is up, they will not be able to play the game anymore for that day. You can even control the games you want your child to play and what not to play. Now let's move on to robux. Robux is a in-game purchase that allows players to upgrade there avatars, and be better at a game. Now let's say that you child wants to have robux. Your first answer would (obviously) be probably no. But what happens if your child keeps asking you over and over? Like i said, you can make your own games. Help your child make his/her game and it's a win win! Your child gets robux from people purchasing upgrades in his/her game so he/she doesn't complain anymore, and that child also learned how to code and engineer! Now how about that.

Date of experience: July 1, 2020

Thumbnail of user evanc26
New York
1 review
4 helpful votes
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June 18th, 2014

Best game ever this is not a 5 star this is a gazillion star i am not kidding everyone play this. I do not even need to say or else because your going to regret not playing this.

Date of experience: June 18, 2014

Thumbnail of user angelicar32
Florida
1 review
3 helpful votes
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May 27th, 2019

It does not let u say bad words and if u do u get ur account taken away there is sooo much snitches and the games are boring i hate it it should be 0 stars the game should not exist. Dont install

Date of experience: May 27, 2019

Thumbnail of user ellia3
Minnesota
1 review
0 helpful votes
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April 4th, 2021

I got hacked on my main account lolarose213
And i lost everything on that account i has so much stuff on royal high and now i am never playing royal high because it reminds me of it

Date of experience: April 4, 2021

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